Anna the vet tech is the best thing ever. She helped me a lot and was cost conscious and patient…read morewith me and gave me everything extra I needed while my cat was in pain. Love her and will be bringing all my lots of pets here now!

VCA was very helpful in the return to her owner of a cat found with a chip from another vet…read morehospital. Many thanks to them!

This vet misdiagnosed my dog, and because of that, he needlessly suffered for nearly a week before…read moreI finally insisted on getting a second opinion. What was even more concerning was how my feedback was handled when I tried to address it with the vet. When I called to share my experience, I was calm and respectful. I made it clear I understood situations happen, but I wanted to provide constructive feedback about the care my dog received. Instead, I was told to "save your breath" and warned that if anything I left in a review was "inaccurate," they would send a cease and desist. Based on other reviews here, it appears that this response is not uncommon when someone raises concerns. For the record, everything below is accurate and supported by receipts from both veterinary offices, as well as timestamped photos of my dog's foot. On Tuesday, 06/09, my 11 year old Great Pyrenees began limping, and his foot was visibly swollen. Because I have foxtails in my yard, I suspected that might be the cause. This was the only vet with availability the next day, so I scheduled an appointment for Wednesday, 06/10. During the visit, I explained my concerns, but the vet barely examined my dog's foot and instead diagnosed him with hip dysplasia. He prescribed gabapentin and recommended returning in about 10 days for bloodwork and hip X rays. I scheduled a follow up for 06/22. He also attempted to sell me a two week supply of gabapentin for about $90. I asked for a written prescription, which I was charged for, and filled it at Walmart for under $20. At my insistence, he prescribed wipes and ointment for the swollen foot, but continued to reassure me that it was not an issues. I'm not a vet and I know Great Pyrenees are prone to hip dysplasia so I believed the vet. Over the next several days, my dog's condition worsened significantly. His limp became more severe, and he frequently needed help just to stand. He was clearly in pain and uncomfortable. His foot was still swollen but had not gotten any worse or better. By 06/17, I could no longer ignore it and called to see if I could move the appointment sooner. I was told they were fully booked and that his pain was "to be expected." I contacted another vet for an emergency visit and was able to get him seen immediately. The swelling in his foot had not changed since the prior visit but they immediately told me it was either broken or infected. He does have hip dysplasia but the main cause of his pain and limp was an abscess in his foot that had been completely missed by Dr. Rivera. They performed X rays of both his hips and foot with anesthesia, ran bloodwork, prescribed antibiotics and probiotics and drained and treated the abscess, all during an emergency visit, for less than what this clinic had quoted me just for hip X rays, anesthesia, and bloodwork. Again, I have receipts and estimates to prove it. I called them this morning to cancel the appointment for Monday and told them I wanted to provide feedback to them directly before leaving a review and they told me to save my breath and just leave a review if I was going to anyway. When I told them my dog suffered due to the vet's incompetence and carelessness, I was warned about "inaccuracies" and cease and desist action. It felt more like an attempt to discourage feedback than to address it. It's only been one day since my dog was treated for the abscess and he's already doing so much better! I wonder how much better he would feel if this vet had diagnosed and treated him correctly a week go. If you care about thorough, attentive care for your pet and want to feel confident in their diagnosis and treatment, I would strongly recommend considering other veterinary options. In my experience, there are far better providers in the American Fork area. I'll report back if I get a cease and desist!

Extremely Disappointed - Felt Taken Advantage Of…read more I leave this review of factual information as events unfolded and will not heed to threats of legal action for not removing this Google Review. CONSUMERS ARE PROTECTED BY LAW: The Consumer Review Fairness Act (CRFA) - Federal Law and Federal Protection: Consumer Review Fairness Act (CRFA). Recently, while grooming my dog, I accidentally nicked her leg, and I could tell she'd need a few stitches. After calling around, I was surprised when the third vet office I contacted said they had no wait. That sounded promising, so I was asked to pay $100 over the phone just to hold the spot. I rushed my dog down, filled out the paperwork, and was immediately given an estimate of $400-$800 just to stitch her up. I thought that was quite a broad range and honestly, even the low end felt high for what looked like a clean slice. The vet finally came in, spent under five minutes with my dog, and told us he could see the bone and that it would be difficult to repair because it was located about two inches below the elbow. He walked out abruptly. I asked my daughter, who is a nurse, "Could you see the bone?" She replied, "No." It was a clean, deep cut--but not nearly as dramatic as the vet described. Soon after, the vet tech returned with an updated estimate: $1,600-$1,800. I was shocked. I told them I needed to call my husband, but instead, I immediately called another vet for a second opinion. I declined any services at that point, paid an additional $17 (so $117 total), and left. The Dr. later stated, the cut would require 20 plus stitches, the alternate Clinic successfully closed it with four! The new vet was not only professional and compassionate, but efficient. They confirmed that you could not see bone, and our dog ended up needing five stitches, for a straight clean cut, with sedation, antibiotics, and a painkiller--all for well under $450. We were in and out in just over an hour. After this, I began reading reviews and found many others reporting similarly inflated treatment plans and pricing. It's now clear to me why this clinic had immediate availability. As a dog owner for over 20 years, I've never been quoted such outrageous prices--not even for major surgeries or overnight hospital stays at our regular vet. Our pets are family, and price gouging people when they're already stressed and trying to care for their animals is, in my opinion, completely unethical. To the clinic: Asking people to leave reviews and then offering snide or dismissive responses only reinforces the impression that this behavior is the norm for your business. I encourage you to take this feedback seriously and use it as an opportunity to reevaluate your approach to client care and pricing. I won't be returning and certainly won't recommend this place to others.

After 5+ years of receiving service at Alpine Animal Hospital, I no longer trust Dr. Kendig or his…read moreadvice as a professional. I brought my 10 year old Yorkie, Lola, in to be seen for an unknown leg injury. Requested we have X-rays taken and was met with requests to fulfill vaccinations and have her teeth cleaned. I am aware of my dog's dental history, continually monitor her and at this time, could only afford to address the issue with her leg. After having Lola fast for sedation for the X-rays, I was informed they did light sedation, suspected an issue that would need to be referred on for surgery but they were saving me money for her to come back for a full sedated dental cleaning ranging at $1,200+. I argued back to the technician that her teeth were not my priority at this time and that I needed confirmation on her leg. She pressed that Dr Kendig wanted an antibiotic started for Lola's teeth and to think of scheduling a dental cleaning in the near future. Reluctantly, I agreed due to the amount of guilt tripping and supposed urgency from the technician. Please note, I have three children with needs and have to budget our lives. Fast forward to a week later, Lola started to decline food Saturday, became lethargic and vomiting Sunday and Monday presented with bloody stool and vomiting bile. I promptly called the Dr Kendig's office and they saw her right away. I finally received a call at 4:50pm saying Dr Kendig prescribed her too much of the antibiotic for her teeth but she should be fine if we switch to a new medication. I write my revised review days later due to the emotional toll this took on my children and I. I wanted to understand why after a $300+ visit from before my issue was not addressed, now after a $530 carpet cleaning bill, additional $309 emergency office visit - why we couldn't have just kept to my original inquiry. We could have avoided so much stress for everyone. I just wanted to be heard and was met with a pernicious medical assistant who my son and I heard making fun of me and exasperatedly speaking to Dr Kendig about how annoyed she was that I wanted to speak to him and not take her attempt to placate my concerns. She crossed her arms, rolled her eyes and reluctantly said she would get Dr Kendig to speak with me. It was one of the most unprofessional situations I have been in. I mentioned that we could hear the interaction and that his employee had a crap attitude. Dr Kendig started by telling me my dog had "40 rotting teeth in her head" and asked if I knew how it felt to have a toothache. He proceeded to question my intellect and moral standards towards my dog's pain. I said I understood where her teeth were and this additional $1,200 he was quoting me for her teeth cleaning was just not a financial option at this time. He ended with saying, "Why did you accept the treatment?". He was rude, condescending and it turned into battling his frail ego. It's evident that he sits and police's people's reviews each day to defend his actions. He is hurting people and their animals. After speaking to others, his reputation proceeds. * Following up - I have been reimbursed for the follow up medication and dog food Dr Kendig prescribed since Lola is now under new care and her original issue has been fixed. Her leg was just displaced from the socket and is doing well. Note - your office had a dental cancelation and called me for the dental appt of which I called back and canceled due to funding. But, again, your textbook gaslighting is another reason why your business is not worth going to. I will happily take my business elsewhere.

I took my 8 year old Rottweiler to Dr Mike several times because something was off. Dr. Mike…read morerepeatedly misdiagnosed her and dismissed my concerns. In Feb 2024 she was lethargic, panting and losing hair. He said it was due to a sweater she was wearing. I pushed him to do bloodwork which he ultimately did but he was reluctant. The bloodwork came back positive for low thyroid. He put her on meds and sent her home with shampoo but her condition worsened. In April I took her back. Her skin was a a complete mess, she was Panting excessively, and drinking excessive amounts of water. He said it was the thyroid medication that was causing these symptoms. I pushed him telling him something was wrong. He dismissed me and sent me home with more shampoo. Two more exams in August and October- he says all is well. December she starts having seizures. He finally takes it seriously but it's too late. The cancer has consumed her entire abdomen and chest. Dr Mike tells me it was not a seizure- it was a syncope event. He told me to take her home and let her live out her days. I ask him- is she suffering? Is she in pain. He tells me she is comfortable. A few hours later, and 4 seizures later (NOT SYNCOPE) I end up in the ER. The ER doctor says my dog is struggling to breathe, her O2 level was 81% and her abdomen was extremely painful. She said the seizures were most likely caused by a tumor in her brain. She recommended euthanasia- which I did. Dr Mike misdiagnosed her repeatedly over the course of 9 months and then sent her home when she could barely breathe and was in extreme pain. We could not have stopped the cancer but if caught in Feb we could have treated it and given her a better quality of life. Dr Mike refused to listen to my concerns and repeatedly dismissed me. He sent her home to die a painful death. Who does that? I am so disgusted by his gross negligence. Please do your research and read the other reviews too. They are similar to my experience.

Dr. Chamberlain is great. That is the only reason I'm bumping my review up to 4 star, otherwise, it…read morewould be a 1 Star. I have no problem with the treatment of the animals Dr. Chamberlain has in his care. What I do you have a problem with is with the girl by the name of Erin, She treated me as, customers like there a piece of crap! Dr. Chamberlain did call me and apologize for how I was treated by a member of his staff. I hope he finds another receptionist. She is bad for business!

The lady that works the front desk has very serious problems she should not talk with people she is…read morethe rudest person working at her job. We will never go back. The doctor is very nice but we can't work with people like her.

My cat has had some ongoing issues this month and we've been to multiple veterinary clinics (3 this…read moremonth!) My experience here was overall positive & cost me much much less anxiety and money than the others. Dr. took time to answer all my questions & vet tech took great care of my baby. Also interesting to note: my cat is way less traumatized post visit compared to this other places, I like that they kept him in the same room as me.

I love this vet. We get the best care and the owners are friendly. We have a dog that we love but…read morewe are not very wealthy. The pricing here is reasonable and the care is amazing.

Being locked into a wellness plan after our baby girl passed away sucks. Not only do we have to…read moredeal with the loss of or dog we get a monthly reminder of it paying a bill we will never use. They just say a contract is a contract. Heartless. Do not get the wellness plan. It is a trap.

This has been our primary veterinary clinic since I adopted Smokey. They've always been super…read morehelpful and make things easier to understand in regards to Smokey's treatments. The staff is always friendly and kind and make the experience a lot better. It can be tough getting an appointment, as they can be very busy at times, so be mindful of that. Otherwise, this is a great clinic and I highly recommend

Left this same review on Google, but thought I should share it here too for the Yelp users…read more We had our pet bunny spayed here and were send home with some pain medication and a cone for her to wear that would prevent picking at the incision. We were told that if she was not eating normally by the morning, to bring her back in. That was the case so we returned the next morning. They gave us some critical care to force feed her and directed us to feed her 7 ml a day. Come the next morning her conditions were worsening. It was Sunday, so A Caring Vet was closed. We were forced to find an emergency vet elsewhere. After the emergency vet evaluated our bunny's current condition, we were informed that A Caring Vet had not prescribed her strong enough pain medication to ease our bunny's pain and our bunny needed to be feed closers to 80 ml of critical care a day to receive all the nutrients she needs. We were also informed that a cone should almost never be used on a bunny as it will cause stress levels to rise doing more harm than good. We were told that a bunny with the correct pain medication dosage will usually not pick at the incision. If you have a bunny, I strongly recommend you take him/her elsewhere, While A Caring Vet will attend to bunnies, they do not seem knowledgeable in the proper post operative care that a bunny requires.

Dr Hanson is the most knowledgeable, loving, patient and best veterinarian in Utah County…read more He was the third vet that I found, and kept since I found Dr. Hanson. I have referred him to many of my friends. However, to be perfectly honest, his prices are a bit high. I'm sure he has raised his prices because the cost of inflation although at times I could not bring either my cat or my dog to visit him because of the price of his office visit. I often thought it would be beneficial, if he allowed his old patients to be grandfathered in and allow them to pay what his office visit was five years ago. Nevertheless, he is the absolute best vet and all of Utah county. Sincerely Angi

Before you leave your dog for the holidays, know that she might come back actively bleeding and…read morewounded and management at On the Spot Pet Care won't notice or deign to assist. 4.3 start rating is completely inaccurate. Negligent and cheap staff. They don't care about or watch your dog. Go to Wasatch Canine Camp. I regularly travel and leave my dog at kennels. Never once has she come back with an injury and the kennels (including On the Spot) have always commented that she behaved wonderfully. However, this summer I picked up my dog on a Monday morning after a weekend trip and she was given back to me with the 8-stitches-wound that I've included. I noticed the wound within 20 seconds of leaving the building with my dog and immediately went back in for answers. The manager onsite said there was a scuffle that my dog started and that another dog had done it-- this under their "supervision" and after they handed me a report declaring with their signatures that my dog had behaved perfectly during her stay. I took my dog to the vet and had the wound taken care of by professionals. That was ~$800. On the Spot did not care to chip in for the medical expenses and coldly pointed to their liabilities waivers that covered them. Accidents happen, but this is poor business management and shows a disturbing lack of accountability. Know that for the price of a cheap kennel stay, you are risking your pet's safety under negligent staff and they won't give a damn to make things right after the fact.

This is the second time boarding two of our dogs while on vacation. Our pups were in great spirits…read morewhen we arrived to get them. We enjoy their report cards!! Thank you so much for taking good care of our babies. We appreciate it!!!

My parents have been taking our pets here since I was a baby and now I take my cat here. And we…read morejust got another kitty, so we'll be booking another appointment soon! They are very personable and do a wonderful job at keeping our little love bugs safe.

This review has taken me a LONG time to post…read more My husband and I have no children at home. Our animals fill that void and are treated as such. 3 schnauzers and 2 cats have become our kids. My 8 year old schnauzer was diagnosed with seizures and declined rapidly. When things turned for the worst and my normal vet was just too far, I gave Ribbonwood a call. They were patient with me on that call as I could barely get any words out to explain the crisis situation I was dealing with. They were able to get us In Promptly and were very attentive, sympathetic and professional as we arrived - me in total breakdown tears and my dog suffering. After the vet came in and evaluation was done, we decided no amount of money could save my dog and in the best interest of him, it was his time to move on. The Dr. and staff were very personable and made sure we were taken care of with the upmost respect and care. I was educated and able to make decisions with my dog in mind and professional staff to help guid me. The entire time I was there I was treated with love; as was my baby. They went above and beyond to help make me feel comfortable in a devastating situation. I have the up most respect for all of the staff here.

Choosing to have your pet euthanized is a difficult experience, but we knew it was time for our cat…read moreas he had been struggling with the effects of HCM for weeks. We chose in-home pet euthanasia because Scout always hated being taken to the vet and we didn't want to cause further stress in his final hours. Fortunately Dr. Lauren Frary was near where we live and I had read great reviews about her work. I just want to add that they were all warranted. Dr. Frary was kind and engaged both with us and Scout. The process was explained in detail and we had plenty of time to say our goodbyes. The procedure went smoothly and peacefully. We're so glad we chose Dr. Frary for this difficult choice--she made it a much more pleasant experience.

I chose CodaPet because it was the most affordable in-home pet euthanasia option near me in Utah…read moreCounty. Putting a pet down is so so hard but I am grateful that doing it at home is an option. Dr. Lauren Frary was super easy to communicate with and flexible with what worked for my family. She was very clear and compassionate in her communication explaining everything during the appointment. My dog was so comfortable and not nervous at all because he was in his environment surrounded by the family.