This vet misdiagnosed my dog, and because of that, he needlessly suffered for nearly a week before I finally insisted on getting a second opinion. What was even more concerning was how my feedback was handled when I tried to address it with the vet. When I called to share my experience, I was calm and respectful. I made it clear I understood situations happen, but I wanted to provide constructive feedback about the care my dog received. Instead, I was told to "save your breath" and warned that if anything I left in a review was "inaccurate," they would send a cease and desist. Based on other reviews here, it appears that this response is not uncommon when someone raises concerns. For the record, everything below is accurate and supported by receipts from both veterinary offices, as well as timestamped photos of my dog's foot. On Tuesday, 06/09, my 11 year old Great Pyrenees began limping, and his foot was visibly swollen. Because I have foxtails in my yard, I suspected that might be the cause. This was the only vet with availability the next day, so I scheduled an appointment for Wednesday, 06/10. During the visit, I explained my concerns, but the vet barely examined my dog's foot and instead diagnosed him with hip dysplasia. He prescribed gabapentin and recommended returning in about 10 days for bloodwork and hip X rays. I scheduled a follow up for 06/22. He also attempted to sell me a two week supply of gabapentin for about $90. I asked for a written prescription, which I was charged for, and filled it at Walmart for under $20. At my insistence, he prescribed wipes and ointment for the swollen foot, but continued to reassure me that it was not an issues. I'm not a vet and I know Great Pyrenees are prone to hip dysplasia so I believed the vet. Over the next several days, my dog's condition worsened significantly. His limp became more severe, and he frequently needed help just to stand. He was clearly in pain and uncomfortable. His foot was still swollen but had not gotten any worse or better. By 06/17, I could no longer ignore it and called to see if I could move the appointment sooner. I was told they were fully booked and that his pain was "to be expected." I contacted another vet for an emergency visit and was able to get him seen immediately. The swelling in his foot had not changed since the prior visit but they immediately told me it was either broken or infected. He does have hip dysplasia but the main cause of his pain and limp was an abscess in his foot that had been completely missed by Dr. Rivera. They performed X rays of both his hips and foot with anesthesia, ran bloodwork, prescribed antibiotics and probiotics and drained and treated the abscess, all during an emergency visit, for less than what this clinic had quoted me just for hip X rays, anesthesia, and bloodwork. Again, I have receipts and estimates to prove it. I called them this morning to cancel the appointment for Monday and told them I wanted to provide feedback to them directly before leaving a review and they told me to save my breath and just leave a review if I was going to anyway. When I told them my dog suffered due to the vet's incompetence and carelessness, I was warned about "inaccuracies" and cease and desist action. It felt more like an attempt to discourage feedback than to address it. It's only been one day since my dog was treated for the abscess and he's already doing so much better! I wonder how much better he would feel if this vet had diagnosed and treated him correctly a week go. If you care about thorough, attentive care for your pet and want to feel confident in their diagnosis and treatment, I would strongly recommend considering other veterinary options. In my experience, there are far better providers in the American Fork area. I'll report back if I get a cease and desist! read more

Extremely Disappointed - Felt Taken Advantage Of I leave this review of factual information as events unfolded and will not heed to threats of legal action for not removing this Google Review. CONSUMERS ARE PROTECTED BY LAW: The Consumer Review Fairness Act (CRFA) - Federal Law and Federal Protection: Consumer Review Fairness Act (CRFA). Recently, while grooming my dog, I accidentally nicked her leg, and I could tell she'd need a few stitches. After calling around, I was surprised when the third vet office I contacted said they had no wait. That sounded promising, so I was asked to pay $100 over the phone just to hold the spot. I rushed my dog down, filled out the paperwork, and was immediately given an estimate of $400-$800 just to stitch her up. I thought that was quite a broad range and honestly, even the low end felt high for what looked like a clean slice. The vet finally came in, spent under five minutes with my dog, and told us he could see the bone and that it would be difficult to repair because it was located about two inches below the elbow. He walked out abruptly. I asked my daughter, who is a nurse, "Could you see the bone?" She replied, "No." It was a clean, deep cut--but not nearly as dramatic as the vet described. Soon after, the vet tech returned with an updated estimate: $1,600-$1,800. I was shocked. I told them I needed to call my husband, but instead, I immediately called another vet for a second opinion. I declined any services at that point, paid an additional $17 (so $117 total), and left. The Dr. later stated, the cut would require 20 plus stitches, the alternate Clinic successfully closed it with four! The new vet was not only professional and compassionate, but efficient. They confirmed that you could not see bone, and our dog ended up needing five stitches, for a straight clean cut, with sedation, antibiotics, and a painkiller--all for well under $450. We were in and out in just over an hour. After this, I began reading reviews and found many others reporting similarly inflated treatment plans and pricing. It's now clear to me why this clinic had immediate availability. As a dog owner for over 20 years, I've never been quoted such outrageous prices--not even for major surgeries or overnight hospital stays at our regular vet. Our pets are family, and price gouging people when they're already stressed and trying to care for their animals is, in my opinion, completely unethical. To the clinic: Asking people to leave reviews and then offering snide or dismissive responses only reinforces the impression that this behavior is the norm for your business. I encourage you to take this feedback seriously and use it as an opportunity to reevaluate your approach to client care and pricing. I won't be returning and certainly won't recommend this place to others. read more

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Thanks for contacting the owners of a cat that I found that was chipped there. She was missing for six weeks and found two miles away. Kaitlyn, at Utah Veterinary Hospital, was especially helpful! read more

Utah Veterinary Hospital - This is the lost cat returned home. - Veterinarians Near Me - American Fork, Utah

Two years ago in August we went out to our bunny enclosure and found our bunny would try to hop and tip over and then by the next day she couldn't even stand up and would try to drag herself around. She was 6 years old. My daughter loves this bunny so I told her she needed to call a vet and find one that accepts exotics. This was the only vet that we could get into the next day. Every other one she called was 3+ weeks out. This bun would've died of GI stasis by then. I was a little worried after reading their reviews and told them this bun was old and my budget was $300 if they couldn't stay under that it's probably best to say goodbye. This vet stuck to my budget and our lop eared bunny is still alive today and doing so amazing I feel I owe them this 5 star review. Thank you for helping save our "Brownie" she is a sweet highlight in our lives. read more

WARNING! AVOID GOING HERE! The goal of this review is to prevent individuals from falling for this businesses scams and deceptions. I spent $1300 on some X-rays and medication after I took my dog in for an examination after he ingested a piece of clothing. The veterinarian technician did go over the prices with us beforehand, but both times we were shown the fees, she had her thumb covering the total amount. I had to ask her to take off her thumb so I could see the amount the second time she went over the prices. The final total exceeded expectations due to the manner in which the pricing was presented. I find the entire situation disgusting and incredibly exploitative. Please save yourself the heartache and go elsewhere. Their responses to negative reviews will tell you exactly what kind of business they run, have a read, they are very telling. This is my favorite response: Moreover, we have instituted a policy to stop accepting rudeness, insults, abuse, and all alike behavior, from bad clients, and from individuals who willingly sever the necessary Veterinarian-Client-Patient Relationship. None of these behaviors are welcomed here, and anyone practicing them is welcome to do it elsewhere! We will definitely go elsewhere, I hope one day they will be held accountable for their rudeness, abuse, and bad behavior. read more

This was my best vet experience and we've had our oldest dog for 11 years. We have three dogs and I took one in for a growth to be evaluated. The front desk, nurses, and doctor there were GREAT. They were all so sweet with our fur baby and transparent with any of the procedures they were to do or were reccommending. Prices were reasonable considering the prices charged at other vets. read more

If I could give a negative 5 stars to this clinic, I would. Avoid them at all costs. I'm disappointed that I didn't read the reviews before I scheduled to have my dog euthanized there. They tell you that the fee to euthanize is $113, but they add a $50 fee because the doctor has to examine the dog. I raised an issue with why I would need to pay a fee for a doctor to examine my dog, when he's 12 years old and has become immobile. The reason I know the doctor received my feedback on why we would be charged for him to examine our dog that we know needs to be put down, is because he entered the room with a severe attitude. And then essentially wanted to refute my decision to have my dog put to sleep. We ended up getting into an argument. He went as far as to suggest that I don't know how to take care of my dog That I was allowing my dog to suffer by not giving it pain medicine. All they are trying to do is rip you off with this ridiculous exam fee. I had all my children there, they had all taken time out of their busy schedules to come and say goodbye to our beloved Pet. My daughter flew in from South Carolina on three days, notice to say goodbye to our dog. But this doctor Rivera was clearly upset, because I didn't believe the examination was necessary. He wanted us to put pain medicine into our dog. I'm not a believer in such things. He made this an unbelievably unpleasant and horrible experience. We walked into this clinic with tears in our eyes and left with anger in our eyes. I literally got on the phone to country view veterinary Hospital from inside this horrible clinic, and immediately scheduled to have my dog euthanized there instead. We walked in the door at country view, and from the moment we arrived, were greeted, consoled, and most of all trusted in knowing what our dig needed instead of shamed into feeling we were killing our dog. The Dr tried to give us some BS excuse about needing to perform the exam because euthanizing a dog requires powerful drugs. What? Country View didn't need to perform an exam. They took us at our word as pet owners who intimately know this dog every day for the past 12 years. no one needed to ask us to justify a decision we were making for for a dog of ours that we knew was best served by receiving the peace of being put to sleep. The technicians and physicians at country view were amazing!. The contrast of the experience was 360°. if I could give Utah veterinary clinic a negative 5 stars I would. In one of the yelp reviews the Utah vet clinic doctor was described as "unhinged". That's exactly how I would describe him. He utterly destroyed what was meant to be an absolutely solemn, loving moment for me and my children to say goodbye to our beloved Pet. Thank you. Country view veterinary Hospital for salvaging the situation. Do yourself a favor and save yourself, your family and your pet the anguish of the people that work at Utah veterinary Hospital in American Fork. Go to country view instead!!! read more

We just moved and needed a new vet for our dog. We didn't even get in the door. Utah Veterinary Hospital charges a $50 deposit over the phone. They also charge a 4% credit card fee. We are fine with the deposit it goes toward our bill but the 4% fee will be on any credit card charges for any in office visit. Weird. We canceled because there are plenty of other vets to choose from. read more

I did not have pet insurance on my feral cat and so Pet smart did not want anything to do with her. She was 22 years old and I knew it was time for her to go and I did not want her in any pain. I contacted the Utah Veterinary Hospital and told them about my cat pumpkin, I could not believe how nice and kind they were towards me and my cat. They let me know that she was truly at the end of her life and they took care of her. Vet Samuel Rivera and the assistant Rayna made sure my cat was given very caring and kind help. Afterwards everyone in the office signed a sweet condolence card and even put pumpkins paw print on the card. I love this hospital. Carole Shaughnessy read more

He overdosed and killed my puppy. The doctor was very rude. Wouldn't give me the time of day. When I asked if I could have a detailed explanation on what the doctor diagnosed my puppy with, he said "Google it." Then he prescribed her ivermectin, that night I gave it to her, and I slowly watched her become paralyzed. it was horrible and so sad. We were up all night with her, we could do absolutely nothing. My husband went back to their office the second they opened, and the doctor cussed him out and told him to go home. I have never met a doctor so rude in my life. And the staff supported him 100%. We went to the vet in Saratoga Springs, and he confirmed he overdosed our dog by 10 times the amount she was suppose to get for her body weight and size. That doctor in Saratoga was very helpful and he euthanized her because she was just getting worse and it would be thousands of dollars to put her in the hospital and hope for her to reverse what this doctor did to her. It was a present we gave our daughter for Christmas. She waited two years to get a dog. It was a very traumatizing experience, and this doctor didn't even offer to pay for any of it. I would never ever recommend anyone to go here. read more

They made me wait over an hour for a written prescription that was already in the system, they also had more time because I drove 30+ minutes to get there. Their estimated time was 15 min from the phone call. read more

I recently moved to American fork. Our dog that we have had for 9 years has cancer. I explained to the receptionist while booking that we wanted to have her evaluated and see if she's still comfortable or if we needed to start considering other options. We proceeded with booking the appointment and the receptionist took the time to make sure I understood their new policy of pre-paying for the exam, $47. Before I arrived, I arranged to have my four children under six years old babysat and my husband to use his lunch hour to attend the visit. We arrived to a sign that said STOP call before entering and only one person may enter no exceptions! (As a point of reference on Covid restrictions...masks, social distancing and gathering restrictions are NOT in place. Stadium of fire which filled up all of BYU stadium took place a few days ago!) The clinic and its employees were not wearing masks FYI. Anyway, a vet-tech waves us BOTH in before we call per the signs instructions. We check in and she tells us only one person may come back to the appointment. The other person can wait in the lobby. I asked why that was. I was told it is the "county wide policy". I sat down, sure that they would make an exception due to the sensitive nature of our visit today. However I decided to call my vet in Saratoga springs where I had just moved from and ask if they also had the "countywide policy" in place. They confirmed my suspicions...there is no countywide policy restriction. This restriction was a clinic policy. My husband and I walked back to the receptionist and explain our predicament. We are here to discuss potentially needing to euthanize our dog today, and that is a visit we feel we need to do together. If that is not possible that is OK. We have called our old vet in Saratoga springs who confirmed there is no countywide policy and could see us both. So if we cannot see the vet together today we would like a refund so we can we can go elsewhere. The receptionist said she would speak with her manager on the matter. Additionally, I let her know we are both fully vaccinated and would be very happy to wear masks if they'd like. This all took place at the start of our appointment, 12:20. We did not hear from the receptionist again until 1 o'clock. It took FOURTY minutes for her to return back to us. She told us that this was their policy and they would not refund us. My jaw absolutely dropped! I explained once more how I was here under a sensitive matter to discuss having to put my dog down due to cancer, how I had been sitting here for over 40 minutes, how nobody notified me at the time that I booked my appointment of this policy, yet they remembered to notify me of a policy in which they made me pre-pay for an exam. An exam that I haven't had and they won't refund me for! She repeated it was policy and they would not refund me. I Insisted I speak with the manager and proceeded to wait in the middle of the lobby, hoping to avoid being ignored for another 40 minutes. After 10 minutes the receptionist returned and asked for the credit card I paid with. She refunded the $46 exam fee, but she did not even apologize one time. I left at 1:10, 50 minutes later. The manager never even came to speak with me... read more

not very friendly staff! not a very kind man who runs this place, he is extremely very uncooperative and unfriendly. I would run away!

Things you never want to hear your vet say: "Did you end up taking her [our kitten] to the hospital?" after I said yes, he said, "oh thank God". My kitten almost died because of their advice. I was concerned about my cat Willow, so I called asking if she could come in. After multiple phone calls where a vet tech asked about her symptoms and told us she was fine (she had been vomiting for hours), I called the emergency hospital and was told in less than 30 seconds she needed to come in immediately. At 8 am the following day I got the call mentioned above from the vet and the "Oh thank God". He explained that she reacted to a vaccine they accidentally administered to her. Apparently, they had no notes in her file of the vaccine records we submitted. So yeah 1 star read more

We brought our dog in here that got hit by a car because it was the closest and fastest place that could get her in. They told us that her ribs were broken and possibly a puncture and fluid in her lungs, they gave her medications to stabilize her so we could take her to VCA Cottonwood and start surgery if needed. They told me they would send all the info over to them. That cost me $1,700. When we got to Cottonwood the only thing they sent was the x-rays, no info on medications given to her. The vet there said that because they didn't send any info on that over he basically has to start from ground zero and act like this is where we came first. He said that he was not happy with this place at all. Don't go here if you have an emergency, go straight to a 24 hour clinic. Such a waste of money. read more

I had such an amazing experience with them! My little dog was babying her back leg refusing to use it and in a lot of pain. She injured it in the evening and so of course no vets are available unless you pay an arm and a leg to go to blue pearl plus it wasn't life or death. Anyway so the next morning I started calling around to see if anyone could get her in for X-rays that day. I called 4 different vets in the area and they all seemed like they didn't care she was hurt and didn't have anything available. So when I called these guys they instantly showed concern and I got in right away. The vet tech Taylor was hands down amazing! From the moment we got there until we left she genuinely loved on my poor injured pup and they communicated so well and didn't do any unnecessary tests. Her leg was fractured and she has the patella displacement whatever you call it, which I had suspected for awhile. I just did my follow up appointment today and my pupper is using her leg again. She's still a little sore if you touch it but they didn't think it was necessary to do any more tests or X-rays. Basically I'll keep an eye on the patella issue and bring her back in if needed for that. I'm so thankful for the service they provided and I would definitely recommend taking your pet here! read more

Utah Veterinary Hospital - Going home after the vet wrapped the fractured leg - Veterinarians Near Me - American Fork, Utah

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I hesitated to post this review because I have a lot of negative feelings toward Utah Veterinary Hospital. I am sharing my experiences so that other pet owners are able to make an informed decision when choosing a veterinarian; however, this is entirely based on my own perception and my own opinions. I would not recommend Utah Veterinary Hospital to anyone with exotic pets. We brought our bunny here and we do not feel that he received adequate care for his specific needs. There was little to no effort made to separate rabbits from hearing and seeing cats and dogs which is clearly very distressing for prey animals. Other clinics have a completely separate waiting room and holding area for prey animals, but Utah Veterinary Hospital did not seem take these measures. After a very brief encounter with the doctor, we were told that our bunny had an abscess due to a puncture wound. We believed this, even though we have no other animals at home and no reason to believe that our bunny did receive a puncture wound. After doing additional research and consulting with a different veterinarian, it was confirmed that the abscess was actually a result of dental disease. This new veterinarian, who specializes in rabbits, told us that 99% of rabbit abscesses are caused by dental disease. No one at Utah Veterinary Hospital mentioned the possibility of dental disease before the procedure. Considering that this is such a common ailment in bunnies, I am appalled that the doctor seemingly never considered this possibility before performing surgery. The treatment that they provided did absolutely nothing to solve the root cause of the issue. The receptionist told us that the bunny should be fasting for 12 hours before surgery, which is NOT true, as bunnies are unable to regurgitate and they have to eat frequently in order to stay alive. During the surgery, we were called and told that he needed x-rays to determine if there was swelling in the bone. In a state of panic we gave permission to take the x-rays, which turned out to be a waste of $250. They told us there was nothing they could do about swelling in the bone, and the doctor didn't give any diagnosis or additional information based on the X-rays. After surgery, our rabbit was given an Elizabethan collar. This was very concerning to us, as the House Rabbit Society has released a statement saying, "E-collars create additional stress in rabbits, increase the risk of post-operative anorexia, and prevent the ingestion of cecal pellets. Experience has shown that rabbits who damage, overgroom, or disrupt a surgical site do so, more often than not, because of unnecessary pain and discomfort, often arising from inadequate perisurgical or postoperative analgesia, poor surgical technique, or inexperience with rabbit surgical procedures." It was clear that our bunny was in extreme stress due to the E-collar as he was struggling to eat and move freely. Once we removed the collar, he was much calmer and able to heal more quickly. The ointment we were given specifically stated that it was "for cats and dogs only" and his antibiotics were compounded with Nutrived which is a dog supplement. We were told that Nutrived makes the medication "go down easier" because it "tastes like chicken" which clearly doesn't make sense when your pet is an herbivore. It definitely didn't make anything go down easier, as we had to wrestle our bunny twice a day to force feed him the medication. This was very strange because our bunny has always eaten everything we've ever given him, including other medications. We asked to get a refill of antibiotics without Nutrived to at least decrease the volume since it clearly wasn't helping, but we were told that this was not an option. Several months later, our bunny is on antibiotics from elsewhere (without Nutrived) and we've had absolutely no problems getting him to take those. After this whole experience, we were left with nearly $1000 in bills and our bunny was in no better condition than he was before. We are a low-income couple and this financial burden was devastating. We don't feel that we received a lot of sympathy from anyone besides the front office staff. To give credit where credit is due, the receptionists were very kind and helpful throughout this process. To those who have exotic pets, please do your research and find a vet who specializes in your specific animal. We were able to find a different veterinarian who gave us much more helpful information. Rabbits are very different from dogs and cats, and we wish that Utah Veterinary Hospital had been more informed of rabbit care before advertising their services to rabbit owners. We are now back at square one, going in for another surgery with a different veterinary clinic which specifically caters to my pet's needs. read more

Utah Veterinary Hospital - Veterinarians Near Me - American Fork, Utah

The vet told me my cat was fixed. Let her outside a couple weeks later to have her come home pregnant. Also tried to charge me $800 for dewormer. The fees here are unacceptable. Sad to see efforts to take advantage of people that love their pets. read more

Update! I went to a different vet in Traverse, they said they most likely overdosed him on horse dewormer but after $1000 to the ER vet he's okay!! read more

Utah Veterinary Hospital - Veterinarians Near Me - American Fork, Utah

So expensive and the technicians are not experienced at all. botched one of my rats euthanizations so bad I had to take my other one home. 300 dollars to "humanely" put down a rat btw. Another one of mine needed a tumor removal, they did the job but cost me 900 dollars to get a breast tumor out of a rat. i don't recommend this place and wouldn't have ever gone in the first place if there was another place to treat small exotic animals. read more

I recently moved into Highland and we needed some help for our pets. One of pets has a very swollen leg and is in a lot of pain. They can't get our cat in for a quick look for at least a week and when asked what we can do for the poor little one until then they recommended we go elsewhere and then offered to see another of our animals in two days. That one needs their teeth trimmed. Confusing. Inconsiderate. Callous. We won't be going there again. read more

Decided to get my puppies shots here because they could get her in the fastest. BIG MISTAKE. They charge an arm and a leg for everything. They charged 160 for each set of shots and I just looked at other places pricing and it was half that price. ridiculous save your money. They also quoted to get her spayed for 700$ NOT A CHANCE.! Side note: They also take your pet into a different room to give shots and our puppy was yelping and crying LOUD. Which I get that it's uncomfortable but we just took her to a new vet and they did the shots in front of us and she didn't even flinch. That makes me question how rough this place was with our puppy?? read more

Avoid this clinic at all costs (even if they are the only vet with available appointments)! Without getting into details, this business is dishonest, employs unethical practices, and will attempt to strong-arm you into paying for services not rendered by any means possible. read more

I wish I could give zero stars... STAY AWAY! I'm sure they make you prepay because if you happen to schedule an appointment before looking at reviews (as was the case with us) they would have everyone cancel. We figured since we'd already paid the $52 we might as well give them a try and unsurprisingly everything everyone else has stated in their reviews is 100% accurate... we ended up declining their treatment plan of $684 (for an ear infection) and told them we'd go somewhere else. They proceeded to chase my husband into the parking lot threatening to call the police if he didn't pay another $45 for the vet "looking in our dogs ear"... such a joke!!! KSL investigators needs to take a look at this awful business read more

The owner Dr. Rivera is greedy and rude, he refuses to send my pet's records to my new facility, I see him yelling at his staff every time I go, he gives clients incentives to leave 5 star reviews and threatens lawsuits when they leave negative ones. read more

THEY WILL RIP YOU OFF. I wanted to give zero stars but it won't let me. I came in for a wellness check for my dog and left spending almost $400 dollars for flea and tick medicine and vaccinations. The vet did not warn me of the insane side effects of the flea preventive either. Why wouldn't you warn the pets owner of such a high risk pesticide for their dog!?! Just an absolute joke. Ask for an itemized receipt because they will add a bunch of unnecessary BS and charge you for it. No where in Utah county charges this much. I literally never review anything but this had me so angry. I was incredibly ripped off and taken advantage of. ZERO STARS. read more

I had been calling around to try and get my animal in as soon as possible. I called this place surprisingly they were able to get us in really quick, however I soon realized why. At the time I went in they were requiring you sign paperwork stating that you won't give them a bad review or even talk to people negatively about your experience here. I didn't initial it but signed everything else. The assistant told me that I had to sign it or the doctor refused to see us. So I signed it. Everyone became so rude after that and in my opinion the doctor uses scare tactics like "your pet will die" if I didn't spend $640 plus on all this medication & unnecessary treatment he advised and appears to me to overdose. Dr. Rivera is a clown and only cares for profit. I don't live around there anymore but in my opinion I would never go here if you want an honest doc that will truly care for our smallest family members. read more

Do not plan going if you have an emergency. Be sure to schedule those. I've been going there for years and it was fine, but my dog was hit by a car and they turned him away. No questions just turned away because they were booked. I'm sad, and horrified. Plan your emergencies. Don't bother with these guys. read more

My 9-week old puppy was taken to Dr. Samuel Rivera for diarrhea (pictures and sample of stool). He performed tests and prescribed medication (approx $300.00) The medication did not help at all, over a week. My puppy kept getting sicker. With a call to their office, I was told to wait a little longer. Long story short, upon discussing the problem with the breeder of my puppy, she and I took him to her Vet. They also ran tests. It took just one pill and the problem was solved within 24 hours. I told Dr. Rivera on my second visit what medication cleared up his diarrhea and once again showed him the same picture of the puppy's previous diarrhea. Dr. Rivera just made several excuses to me!!! My breeder showed concern, suggested a diet and had the medical problem resolved. Her Vet in Sandy Utah did not even charge fees for the tests, except for the one pill. I have not gone back to UVH. I have other concerns with the Utah Veterinary Hospital and the staff that I will not elaborate on here. In my humble opinion as their recent client, I would not waste your time, money, efforts and health for your beloved pets at this practice. As my precious puppy and I had a very bad experience with the practice of Samuel Rivera DVM. SIDE NOTE: I was encouraged to leave a GOOD review on Google and show them at their front desk.You will then receive a discount on your Vet bill?!?! Ethical? read more

I wish I could leave zero stars. I was shocked how awful the vets communication and compassion was. He wouldn't even look me in the eyes and was extremely rude. Then charged me for something I said not to do. don't waste your money. read more

I made an appointment with them twice (paid the 45 non-refundable fee) and forgot I didn't go the first time due to the review. The second time I remembered why I didn't go and lost the money again. The thing is that it isn't the negative reviews from the clients! Mistakes happen and there will always be people who are perfect and demand that everyone else is too! What made me think I prefer losing the money were your responses to your clients! Not a single one, and there were many, showed any kind of customer service and professionalism. Not once did you question yourselves and show understanding or compassion. I have experienced this type of business operation quite frequently here in Utah. I wonder where this comes from? Customers pay your bills! Many if these animals are like children to your customers! While I understand that it can be annoying when a dog parent or any animal parent is irrational due to fear and grief of losing the beloved being (there are many that say losing a pet was worse than losing a human mother or close family member, and I get that, once you formed a bond with a pet, it is like no other)! I am speaking to all involved in helping our pets be healthy Perhaps due to the stress when it is busy, that gets lost sometimes. Let's remember that it is devastating when you want to help your pet and you can't because you already depleted what you had in your savings account! I know I did! I completely understand that it is a business! But I have always felt that a business can be ethical, caring, helpful, and still make a profit! On the other hand, the negative reviews! Whew! Remember that this business is the livelihood of many, not just the one or the other that you had a negative experience with. Mistakes happen, and frankly the expensive meds, every vet I have been to does it, it's called a business model. Not that it's right, but isn't it systemic? read more

I would not recommend taking your pet here. Reviewed this place online and spoke with them several times with great experience up front so we switched from our vet in Lehi to get the best care for our dog. Our first visit I asked for an anal gland removal because the signs and symptoms our dog was showing and was told they would need to evaluate her first. No problem, we take her in for her visit which they say they don't recommend anything besides getting her glands expressed. She's 12, we definitely have been doing so monthly but they guaranteed they removed everything from her glands so maybe they were able to take better care of them than the other vets. Not even 1 month later, they're full again and ruptured. We take her back, they say there's something worse going on but still wouldn't recommend the removal. $600 in at this point and now they recommend another surgery that's going to cost 1k to "fix the problem". Take her in for the surgery, they can't fix the problem and now they recommend the anal gland removal surgery which was the entire point of her first eval there. $1600 in at this point and now they are recommending the $2500 surgery I originally asked about. Such a waste of time, money, and not to mention the pain and suffering our poor girl had to go through for them to now agree with my suggestion from the start! Extremely disappointed. if I could rate with negative stars I would! read more

STAY AWAY!! This vet clinic is simply interested in making money and completely lacks any reasonable degree of customer service sensibilities. They provide price quotes over the phone but then jack up the price once you're actually there to check your pet in. They also charge you to write out a prescription for your pet in the event you don't want to pay for overpriced meds from their "in-house" pharmacy. And after all that, they write threatening letters to their customers who dare to write negative reviews online. DON'T GIVE THIS HORRIBLE CLINIC ANY FURTHER BUSINESS!! read more

I have been so impressed with Dr Sam and what he has done for my pup. His staff and assistants have been very helpful as well. Everyone is always so nice when we go in there. They have taken such good care of my pup whether it's for her immunizations, spat surgery, or her scratched eyeball, I know they actually care about my pup. read more

I gave it one star because I couldn't give less. My son took a dog to Utah Veterinary Hospital for X-rays before her due date. They charged twice as much as any other vet ($203) that we used for X-rays before. They didn't let him go in because of covid. They took forever. When they brought the dog back to the car, my son couldn't find the debit card. He had a flight to make, and left to come get the card from home, so he could make his flight on time. We couldn't find it, and he had to leave for the airport. I called them later to pay. They put me on hold forever. I have cancer, and while I was on he phone, I passed out from standing up and ended up in the hospital again. Four days later, after I got out, I went to the vet to pay on my way home from the hospital. They wanted me to pay an additional 33% because we didn't pay the same day. They had already sent it to collections after ONE day. They also called the police because a cop left a message on my phone, which I didn't listen to until today. They wanted the additional fees and wanted me to sign paperwork saying that I would pay the fee and a bunch of other legal stuff. My name wasn't even on any of the paperwork, why would I add it now? My sons name was, but he was back in Japan. I was willing to pay the $203 even though I thought it was too much, but they wouldn't't accept my money unless I signed all that paperwork. I didn't do it. They could go out to people at cars to get pets, but NOT ONE PERSON COULD COME TALK TO ME AT MY CAR. I could have called them from home. I left with the understanding that it was in collections and would eventually find it's way to my son. I guess he'll deal with it then. But seriously, if something comes up in life, like passing out from cancer, don't go there because they will ask for an arm and a leg and you'll have to make a deal with the devil in blood. I wouldn't even take a dead animal there now. They probably ruin that too. Oh, I never saw the X-rays or got an explanation of the visit either. How do I know they even did them? read more

Yesterday we recognized that our 10-yr old bunny was in bad shape and likely needed help moving on. My daughter contacted 6-7 local veterinarian offices to get quotes on an exam, etc. We also wanted a vet who specializes in bunnies, so as to have the best help possible. Utah Veterinary hospital quoted us a total of $100 for the exam and procedure. After the exam, they brought in financial paperwork with a total of $140; when I explained that we had spoken with their office multiple times yesterday and what they quoted, they refused to honor the estimate. They would only offer us a $10 new client discount. By then we already had the exam and would have had to pay that to a new vet had we decided not to proceed. They were very unsympathetic and refused to be accountable to the quote they had given us. We were already heartbroken to have to put the bunny down; this made the experience miserable. This was our second terrible experience at this vet office; I wouldn't ever go back nor recommend it to anyone. What a sad day and a terrible experience. read more

SO impressed with Dr. Rivera! He took one look at our sick kitty and discovered a 1.5 inch stick lodged in his throat! He pulled that out, and we saw immediate changes. He also checked Jasper's bladder and found it enlarged. He was concerned that he might be unable to urinate, so he did a little squeezing and things started to come. At first, it was not a lot, but it was enough to make us confident things were working. But as Jasper became more comfortable (and probably because we reacted positively when he urinated a little), he ended up pretty much emptying his bladder. Even had a small bowel movement. He had not done any of these things for days! He started breathing better immediately, and we could see the difference. The doctor also got him some meds and fluids, and we're hoping there is nothing more deeper in his throat and that the stick didn't do too much damage. Dr. Rivera warned us about some potential challenges and prepared us to deal with them. We were tremendously impressed with his knowledge and professionalism. We've gone to another vet for years with our three cats, and this is a fairly new clinic where they are still building it. But if their norm is anything like what we saw today, it will only take one visit before you're convinced it's worth going back. Thanks for the great service! Jasper thanks you, too, even though at the moment, he might not be too sure. read more

I was threatened for writing a bad review a couple of years ago. If you write a bad review you will hear from an attorney. This is not proper Business ethics read more

I have been there once and i will not come back to this hospital.. there are other better hospitals. 1) They gave sample of Diagel diarrhea control gel. i was supposed to send my feedback on how the stool has improved over certain time and i said that i will send it online when i was still at the hospital. I did the paper survey and sent it via messenger and updated or responded on the manufacturer's website. Utah vet hospital said i should 'personally' send the paper survey on that certain day on monday (and not on a later day). I ended up paying $15 for a supposedly 'free' sample. 2) i paid $221 for my dog's problem... without the Dr veterinarian showing his face.. our dog was attended by assistant staff.. the staffs are wonderful and really care about our dog but i would have appreciated seeing or at least meeting the vet. read more

My daughter rescued a senior lab, while she lived in the Southern states. It was found out that he had heartworms when she took him to a Vet. He was being treated with Interceptor (preventative) not Immiticide shots, as he is a very senior dog. The shots are very hard on the dogs. We wanted him to survive, not die with the shot treatment with his age. The Interceptor will only treat the new growth of worms, as we know. We told Dr. Rivera we were very familiar with the treatments. We are trying to make his last days/year comfortable as we can. Dr. Rivera said he didn't see many dogs with heartworms in Utah. Thank heavens! He made my daughter feel really bad about the dog she rescued having heart worms in the first place. She was visibly upset and in tears when we left the UVH. I sat quietly in the room listening to Dr. Rivera and paid the bill as we left. ~$$$~ We went for help, for our dog, not be berated and lectured about heart worms. The next day once again we chose another Vet. We had a complete difference experience. This Vet too, said not many dogs in Utah have heart worms. He looked up a couple of things on a computer. We left with the hope of this older dog having great last days/year and a treatment plan for him. The cost was much less than Dr. Rivera. Our experience was not a pleasant one at UVH. I would not even give UVH a one star. As fur baby guardians we try to love and make their lives a little better. That is what my daughter is doing for this lab and many other dogs she seems to find. We love him very much. read more