My name is Alex and the service date for this review was for June 16, 2026. Decided to go with this…read morecompany due to reading their reviews on Yelp. Our garage door opener has been out of service for a number of years because of a part that broke down after years of usage. I had another garage door company come out and I was told due to the age of my garage door opener that it was no longer being made, therefore, the broken part no longer available. I abandoned this project and just opened my garage door manually. Recently, I decided to re-address the situation. This is where ASAP comes into play. The company sent out technician Nathan. Explained the situation above to Nathan and considered just getting a new garage door opener installed. Nathan gave me pricing and options if we went the route of getting a new door opener. He also took a look at the unit and stated that the part I described is actually still being made and available. With that, he also gave me the price if I just wanted the existing opener to be repaired. After weighing out the pros and cons, I decided to have the unit repaired versus getting a new one. Nathan went to work immediately and was extremely professional and explained some of the steps he was performing. After he was finished, he also recommended some maintenance procedures to keep the entire system in tip top shape. The job outcome exceeded my expectations and was very appreciative of the honest demeanor that Nathan conveyed. I highly recommend ASAP to every homeowner out there who will experience some sort of garage repair situation. I'd like to personally thank Nathan on this platform for his humble, knowledgeable, subject matter expert, and professional demeanor.

ASAP Garage Door Repair was referred to us by a friend who had used them prior. Our garage door was…read moremaking a cracking sound so I called ASAP to check it out. Jesus was our technician and was at our house in under an hour from when I called. As I was opening/closing the garage door to demonstrate the noise, one of the wheels and rods popped right out! If any cars were in the garage at the time or if we had stood closer to that side of the door, damage would've been done. Jesus replaced all of the rollers and some rods, made some other adjustments and bracket changes, and changed out the sealer at the bottom of the door in under an hour! He was transparent when explaining what needed to be done and also showed us everything he did. No upsell, no sales tactics, just quick honest work!

Sam was very responsive when I called for service. They came out within a couple of hours. Young…read moreMr. Jesus Flores showed up, very respectful, very knowledgeable, listened to my explanation, proposed the fix and very reasonable pricing. Fixed my issue and took the time to make sure everything was working properly before he left, and gave great advice on proper care. Im always worried about calling a service company and have had plenty of bad experiences, and some, downright crooked. But this time...what a great experience! Jesus is a true asset to Sam's company. Because of Jesus, Garage Door Star is permanently in my rolodex for future needs. Thanks Sam and Jesus, i'm happy you guys are out there.

My wife and I got three estimates for new garage doors. Sam's estimate wasn't the highest or…read morelowest, but he seemed the most knowledgable, reliable, and professional. He helped us select new garage doors, assisted in the design, color matching, and installation. We opted for glass panes, double insulation, and wall mount lifters. We are delighted with the results. The doors look more modern, they are very quiet, and the lifters take up much less space. We recommend Garage Door Star highly.

David is a good guy and he can fix any doors . He is…read morereferred by my friend , mike wang, he did a good job

UNETHICAL and INEXPERIENCED. They arrived at my house on time, told me they could fix my garage…read moredoor issue for $250. I agreed to their service and the guy "fixed" the issue in 15 minutes. One day later, my garage door didn't open correctly. I called back, the guy told me he "fixed" the wrong issue, it's actually the motor which will cost over $900. They would've applied the $250 to it. Don't believe these guys, they don't know what they are doing! I had another guy come and fix the sensor, he charged me $175, the garage door works perfect!

We had an unfortunate incident of having the torsion spring break on a Saturday which made the…read moregarage door inoperative. Looking around, Joel Garage Doors was highly rated and offered weekend service. We contacted Joel and he was very informative and knowledgeable. He made us feel confident he would do a good job. Joel arrived promptly as scheduled the next day and answered all the questions we had. We felt the value and pricing was great. A great experience and a job well done. Thanks Joel!

Called and asked to receive an estimate due to my garage door not opening anymore. Employee stated,…read more"Do you want to get it fixed? Or do you just want an estimate?" I replied that I would like an estimate to see how much it would cost before I decided if I can get it fixed. I was told to text him photos of garage door. I texted him the photos and video of the garage motor. He stated it look like I needed a new garage motor. When I questioned him why he never responded back. In addition, I told him that my sensor had been knocked down and when I hold the garage opener down the garage door opens completely and if I hold down the button again it closes completely. Rude on the phone, non responsive on text after I asked why he thought I needed a garage motor.

My front door was not closing correctly and allowing the fire smoke that was going on in the IE to…read morecome inside, it made the entire house smell like a bonfire. We reached out to reliable that provided a reasonable quote to Repair. They showed up as promised worked on the door and got it back into working order.

The speed and care is Amazing!! My window repair was measured, quoted, and ordered the same day I…read morecalled. The replacement was accomplished within the time I was quoted. All done with complete professionalism, care, genuine friendliness. I highly recommend!!

Let me just say that we moved to Rialto 10 years ago and bought our first house. Before then, we…read morerented an apartment with a carport and grew up in locations where there were only manual garage doors. So, the first breakdown with the garage was an education. My career has been Customer Service in the airline and hospitality industries when customer service still existed and enforced. I am very particular on my experiences and the service received from my vendors. Jeff and his team are excellent! It is their policy to respond to a call the same day and they have done so every time I have called them. One technician showed up at 7p.m. after he completed all his other appointments and fixed the issue (my call was late in the afternoon) that I had placed. Over the years, they have replaced my springs twice. I called and they replaced my garage door opener system when the one bought with the house gave out. Everyone I met answered my questions, took the time to educate me on how to do maintenance on the springs and how to read and work with the garage door opener. They are efficient, patient, prompt, and professional. Jeff came out on the last visit and replaced the springs a couple of hours after my call even though he was preparing to leave on vacation. The prices are reasonable, the service is excellent and I highly recommend Jeff and his team for any repairs of the garage door system.

I needed service on a door opener replacement and after hearing a few quotes, I went with Jeff as…read morehis professionalism and enthusiasm in trying to get this settled as quickly as possible won me over. He sent over his worker Ricky who was also professional but was cool to talk to. He took care of everything and the end result was top notch service. Thank you Jeff and Ricky, I really appreciate it.

James is an excellent, honest garage door technician. He did his best to repair my door instead of…read morepushing for a full replacement, which would have cost much more. If something is working and just needs a tune-up, why replace the whole system? I really appreciate how he also took time to explain how garage doors work. That kind of knowledge helps homeowners build trust and get better long-term service. He didn't just fix the door--he also made sure all the nodes were properly tied on each panel and that the door was perfectly aligned with even gaps on both sides. I highly recommend James to anyone looking for an honest quote instead of being told they need to replace everything. ****** HIGHLY RECOMMEND *****

JJ was very responsive and thorough. He came by on short notice on a weekend to inspect my garage…read moredoor and failed spring. He very clearly explained what he would recommend for the replacement (somehow the home builder installed two different sized springs instead of two identical ones). The one that was too small was the one that failed. He arrived first thing on Monday and walked me through the spring replacement. He also explained the condition of the door cables and hinges. JJ included a full inspection, lubrication of all rollers and hinges. No upselling. Just facts and good explanations. He installed the proper size springs and rebalanced the door and inspected and calibrated the door motor. Pricing was also very fair.

The garage door on one of our properties was not working and our tenants needed immediate…read moreassistance. After reviewing several companies on yelp we decided to call Garage Doors Express for help. Not only did they provide us with a reasonable quote over the phone ( many other places wanted to charge a service fee prior to giving an estimate) but they also responded immediately to the job. Within the hour of the call their service tech was at the property and completed the repair in less than two hours. Work was complete, parts and service came with a guarantee. I recommend Garage Doors Express and would use them again in the future.

I was advised of an arrival time between 1100-1300. They showed up at approximately 1230. The…read moreinstall was fast and efficient. The price was more than reasonable and they did a great job of cleaning up when they were finished. Very happy with the service and would definitely recommend for anyone looking to replace their garage door.