I did not have a good experience with Courtesy. They came to my house to rod my sewer from my front yard clean out to my house. They charged me $440 and "can not break the roots". They recommended I dig up the line for an additional charge of $3500. I had the city come to inspect and they said it just needs to be rodded out. I ended up calling someone else local and they were able to do the job that Courtesy was not able to do for $305. I would not recommend. read more

This company is absolutely amazing!! We have had multiple plumbing issues over the last three years and Courtesy has been nothing short of fantastic. The plumbers are honest, respectful and more importantly do quality work. read more

James of Courtesy Plumbing came out today and gave me a quote... I bargained a little and we agreed on the price. When he was performing the work I asked James if he could also install the toilet cabinet/vanity that I removed due to the water leak issue. James agreed and finished the leak issue behind the walls (very hard to get into unless you are as tall with long arms like James). Re-installed the toilet vanity, tested the work for leak/s and no problem. Excellent job. I'm a pretty handy guy but in order for me to fix this issue I would have to buy some tools I do not have and not be able to use it again, if ever. Courtesy Plumbing (James) was exceptional and professional I would highly recommend the company for plumbing work. I hope I don't have to call on them but if needed I would call Courtesy Plumbing in a heartbeat! read more

Shout out to our plumber Anthony; he did a great job. It only cost us $ 350. Way more affordable than ABC plumbing, which gave us a quote of $ 1350. I would recommend them to anybody will gladly call them again for another project we will be having in the future. read more

We had Jason out to install our new faucet for our kitchen as well as fix a few things in our bathrooms. He was able to come earlier than expected and did a great job. read more

I've reviewed before but wanted to share my last 2 experiences. During the brutal cold this winter I had a pipe burst in my basement. Courtesy Plumbing was out first thing in the morning to locate the broken pipe and repair it. After finding 2 split pipes Matt Blankenship cleaned the area and told me what I needed to keep if I needed to file an insurance claim. Because I'm more afraid of water than electricity, I had then out today to replace a toilet that had a bad seal. Again Matt Blankenship showed up ...gave the quote up front and while we had the toilet pulled up to replace the wax ring we had the bowl replaced too. Again, excellent job and left as clean as when he started. We have been using them for years and every time they're in we know why! read more

Our water heater went out and Nick was able to come out the same day and replace it... great service, good price and excellent communication. They also advocated on my behalf with the manufacturer on the possibility of a credit for the old WH. Several weeks later I had a question about the WH and they came right out, answered my questions and didn't charge a service fee. They've been wonderful to work with and are highly recommended. read more

This business was contracted by my condo association and they recommended I replace my garbage disposal. They quoted $425 to replace the disposal for my 1 bedroom condo. The plumber told me it cost about $300 to install and $125 for the disposal, which is outrageous cost for an install. If you call they will give you a range of options but they did not offer any options while they were in my unit doing work. They are obviously out to make as much money off you as possible. I would recommend getting work done by a more ethical business. read more

I used Courtesy in the past and they did a great job, but a month ago I called them for an electrical issue, a return vent issue and two plumbing issues and they only fixed the return vent issue. When I called to tell them this, the lady who answered the phone, who wasn't very nice, said I would probably be charged again despite the receipt saying they give a 30 day guarantee for their work. I will never use them again and would not recommend them to anyone. Sarah St John read more

Joe Neace came out to our house to fix two toilets Home Depot had set incorrectly and destroyed my kitchen ceiling. He also rodded out my main sewer and flushed it. Joe was such a nice and courteous person to work with. He was thorough and tested everything several times to make sure it was 100%. I could not be happier with him and Courtesy Plumbing!!!!!!!! HIGHLY RECOMMEND and ask for Joe! read more

Called this morning to set up an appointment after noticing a water spot last evening. I had already done some work, figuring the issue was with the shower/tub upstairs. Nick G. helped me understand the different things to look for in supply vs drain related issues, identified the root cause with the drain and resolved the issue. Along the way he made sure I understood what too look for with future issues. He was exceptionally respectful and knowledgeable... I've now found my plumber for the long run. Thank you! read more

Fast response. Showed up on time and completed the work efficiently. The name Courtesy Plumbing fits the experience.

We had courtesy Plumbing out for a quote. To change a bathroom faucet that was leaking , which we bought already, and to by pass outside water Spicket's from out water softener. Their quote was 2600.00!!! Compared to other quotes we thought were high in the 700's. I guess 700 was good! What a rip off!! Obviously we did not hire them!! read more

Our water heater went out on last Saturday night. Called Courtesy since they were the only place open 24/7. Same as some of the others I was charged $150 for them to come out. The technician, Justin's work was extremely clean and efficient, which was very appreciated given the time of night. He was also a super nice guy. Not that we had a choice, but the service was so good, we'd use them again. read more

The best this company really works with you and makes sure you are happy with the work. Hats off to your work. I would only call Courtesy.

These people came out to the complex, didn't give us proper notice, shut our water off, because they were working in the building unannounced. I saw the one plumber in his vehicle texting, when I returned, he jumped out and ran into the building. I was gone for about 25 minutes. I have watched these guys milk the clock, so much, its ridiculous!! Getting back to my misfortune with them. Since, they were in the building unannounced, I was struggling to get water to bathe with, since, they turned the water off. I subsequently had to leave, and forgot to put the lever down, because no water was coming out. I got a call from the neighbor explaining there was water coming into the laundry room. They turned off the water, but, never called me, nor did the Association. Had they called me, I would have instructed my friend to bring my key, so that they could enter my unit properly....instead, they broke into my home....breaking my stick, holding the window close, and forcefully entered my home, and taking some important items!!! I filed a police report, and they basically did nothing. They also left the chair under my window all weekend, that they used to gain entry!!! How irresponsible!!! In addition, to leaving my unit available for anyone to come in. I am saying to you.....potential clients....do not use this company!!! They may have a few positive ratings, but, this is the real truth about this company. They do dirty stuff like this, then hide behind the Association, to get away with dirty deeds!!!! You have been warned!!!! Of course you would defend the actions of your company....should I post the police report, and the police response??? You can call the new Association that was just put in place after the incident!!! I am not going to go back and forth with you Michael....keep defending the actions of your irresponsible workers!!!! By the way Robyn Braun, just started with the Association, in November or December!!!! Right there, he claims to have known her for 15 years. So, I don't think that's going to help you Michael!!! Train your people better!!! I will be posting this everywhere!! These people need to be held accountable!!! I am a business owner x3, and I am also a consumer. I am letting people know to be aware of this company. I reached out to these people requesting payment for my loss, and they never answered. They left my unit open, with a chair under my window, and think they are not responsible!! They took the screen out, and never put it back, I've found it.......I warn you people, I have spoken to many people in this complex, and they prefer that this company not working on the premises. There have been many complaints about this company!!! I encourage anyone wanting to do business with them, to read and share this review.....this is very serious!!! read more

We reported a faucet flexible pipe leak along with garbage disposal leak/failure. The leak was identified/new copper pipe extension was installed and the new garbage disposal (Home Depot purchased) was installed. Jason from Courtesy Plumbing was on time, polite and completed the job to our satisfaction. read more

We have relied on Courtesy Plumbing a couple of times and have been 100% satisfied with their service. They are knowledgeable and don't over-sell. They do quality work, and it has been easy to get appointments quickly as well. read more

Justin came out for a major leak. We had no idea where it was coming from.. He did some incredible detective work and solved the problem.. I am not sure how he did it but I was impressed. He was a gentleman and explained the solution in terms that were easy to understand.. WE will use this company again, I hope they are all like Justin. 2/4/2019 read more

Just wanted to give a shout out and thank Jason for all the work he accomplished at my home today! He was extremely professional and well mannered. He also worked quickly and didn't leave a mess behind. The plumbing jobs were really big jobs in my eyes and he knocked each one out seemingly tirelessly. And the best part...I didn't have to take out a bank loan to pay for it! I felt I got a great value for the money! Thank you Courtesy Plumbing for sending me your best professional! read more

These guys were amazing. So professional so quick and affordable. Frank was so kind and he cleaned up after. I was so impressed by there professionalism. Highly recommend. We will definitely be calling these guys again. read more

This is the second time I have called Courtesy and highly recommend them. Both times the plumbers were courteous, honest and were on time! Mike took a look at my bathroom sink, said it was probably the trap needing cleaned out. Asked if my husband was handy and could do the job. When I told him yes, he said great that he would hate to charge me for something my husband could handle. He fixed the toilet when he was here and did a great job. I will definitely be using them again. read more

The best service I've ever received from a company! My husband & I have been clients for years & the service continues to be excellent! Each plumber has been so kind & respectful, hence the name "Courtesy Plumbing". As a women I don't always feel safe w/ repairmen in my home. However, the plumbers at Courtesy Plumbing never make me feel uncomfortable! It's like your friend is helping you! The plumbers are just good people who do great work! read more

I feel Ripped off. $125 for a 3 minute service call. Plumber Re-lit my pilot light on my water heater. Didn't service it (drain it) or do anything else. How can they justify the cost of their service. I won't be recomme ding them to anyone. Avoid. read more

Had a plugged drain. Technician came out, took 15 minutes to clear the drain and then charged me nearly $350. Ridiculous amount for that level of work. Always ask for the companies service rates and do they charge for travel to your location. read more

I had Jason out providing a quote for our leaking shower drain. He was fantastic with looking for solutions to fix our problem with the minimum cost and trouble for us first. He also diagnosed the issue quickly and talked through all the options with us patiently when I had questions. Would definitely have them out to look at any of our issues as they were professional and friendly with zero pressure. Thank you Jason! While I hope that we don't need your services again any time soon, you'll be a go to for my plumbing needs. read more

Answered the phone quickly and gave us a fair price to get our emergency Sunday repair done that day. Would definitely use again.

Absolutely the best there is. Have used them for many years, punctual, courteous, reasonable. Have referred them to friends who also were equally pleased. It is without any reservation that I recommend Courtesy, Naperville Plumbing!! read more

Very satisfied with an emergency repair to a frozen water pipe that burst in my basement. The 2man team arrived same day service, diagnosed the problem, made minimal cut into the wall, good clean up, double checked the water was flowing properly to entire house again and the through the repaired water pipe. Under 1.5 hours total time they were at my home, and used YellowPages coupon. read more

We had courtesy plumbing come out after we had a new kitchen sink installed. Unforunately the person before didn't know that the piping need to be reconfigured. We also had a new toilet recplaced. Everything thing went smooth, Matt B was the person who did the repairs and he was great. We are very happy that we went with courtesy plumbing. We have used plumbers in the area in the past and unforunately their service has declined.... so glad to have found a company that is honest and does great work read more

We've had Frankie out to our home several times - and actually look forward to it! Not many people can say that about using a plumber. He can always come right away and spends time with us to really understand the problem. He always offers the cheapest solutions and even provided us with a free showerhead he had in the truck when our's needed to be replaced. We are customers for life and can't imagine ever going elsewhere. The prices are fair, it's easy to make an appointment and I'm comfortable having them in our home. read more

I had an appointment scheduled and no one ever showed up during the timeframe I was given. When I called to check the status a woman told me that she remembered making the appointment and did not know why someone didn't show up. read more

Steve was amazing. Very knowledgeable, professional and courteous. Very helpful as to how to prevent issues in the future. Courtesy Plumbing was able to get Steve out within an hour and a half of my call time and the issue was fixed quickly. Reliable and will be my go to for a plumber in the future. read more

I scheduled an appointment for sewer rodding as a precaution on the advice of my home inspector. Frankie came out and was very honest about our plumbing system. Based on the conversation we decided to not even have the service done. He was super nice about it and didn't try to hard sell us into any other service. Since he was already out at our home he went ahead and completed a free inspection of our hot water heater, ejection pump, and sump pump as well. I felt slightly bad that he came out and I didn't even have to pay for anything, but if I have any plumbing issues in the future I will definitely be calling courtesy plumbing. read more