Cousins Air Inc Deerfield Beach/ Don't go there Please do not hire Cousins Air from Deerfield Beach. My AC quit an few weeks ago on the weekend, they made a housecall and the technician went out to the AC unit came back in and told me I needed a new coil $3500 or a new AC $5000. After that I went outside to check the unit after looking at YOUTube video on cleaning the coil. The unit was never opened, it was duct taped around the perimeter so the technician never even opened the unit. Then Richard and I cleaned the coil and the unit has been working ever since. They charged me $174 for the visit. I am appalled at the audacity of a company to literally charge $174 for a sales visit. The technician could have cleaned the coil, we did, but he chose not to repair the unit but to try and sell me one.Also when I disputed the call they were hostile and ignorant about it. In a service economy these bad companies ( Cousins Air) need to be recognized as bad players. There is plenty of honest money to be made in the business, and I have never begrudged paying any service technician. Please help me spread the news. read more

Cousins personnel recently installed new AC systems in our home. They were efficient, pleasant, and answered my questions clearly and effectively. And they cleaned up exceptionally well, leaving no trace of their presence other than the newly installed equipment. We were pleased with the process and are happy to recommend their work. read more

My husband and I saw a commercial on TV advertising this company and decided to try it since we got rid of our last AC company, that was horrible. First time using CousinsAir and was very impressed with their work. Kyle, the service tech, called to inform us he was on his way and showed when scheduled. Totally explained what he was going to do prior to servicing our AC unit. Found a part that was bad, and replaced it. Provided a print out of the completed maintenance check performed. All companies should take pride in what they do and the techs should reflect that in their work. Was very careful and professional. If you are interested in changing AC companies, I would definitely recommend using them. Jeff/Sheila read more

I compared them with ECM and decided on Cousins for carrier 4 ton 2 stage 17 seer. Price was great. Very clean and professional work. I recommend them. read more

This company lost a $46,000 job for my new construction home because they never bothered to call me back. I could just imagine if I had gone with them and ever needed service the type of situation I would be in with a company that can't call you back for a brand new customer. Horrible read more

I have been using cousins air for years and they have given me nothing but amazing help and the office is so nice i would recommend cousins to my friends and family they have amazing customer service. and the tech came out to me so quick when my A/C was down read more

Great company, honest, reliable..I had water all over carpet coming from a/c at 5:00 pm, at 7 pm they were there fixed the problem because I was leaving next day for vacation so couldn't wait. Charged me a reasonable price for coming after hours. Great company read more

I've never written a review before but feel like this company is extremely deserving. I had three A/C companies come to my house for an issue I was having. The first two took a quick glance into my attic and told me what their solution was. Each was a different answer, one costing $10,000 and the second costing $400...quite a large difference there. (The second company actually wrote right on the quote that the work was not guaranteed to fix the problem...ummm no thanks!) I finally called Cousins and they sent Donald to take a look. Donald was the only person to actually check the settings on my A/C, check the air pressure, and go through my entire attic to check ALL my duct work. He photographed everything and sent an email with all the photos. They came today to do the work. Showed up a little early and all three of the guys were extremely polite, worked quickly and neatly. I am so grateful to have found a company I can trust. I'm calling Monday to set up a service plan with them. read more

BEWARE! Cousins Air was hired by our contractor. They came out a couple of times to access the project(new construction). Months later, they installed the air handler in our attic, with only our contractors permission. Simple mistake, technically not their fault. However, we asked our contractor to have them remove it as soon as possible and give us a quote on another unit, specialized for my health needs(double lung transplant recipient). After 3 months of us asking for them to come pick up the handler and some other ductwork laying around the house, the technicians came out 2 weeks ago to remove it. At first, there was no issue. They seemed polite and although it was an ackward situation, they took out the handler and the extra supplies. Then all hell broke loose! They snuck up on our roof and with bolt cutters, ripped out ALL 5 of our vents from the roof, leaving gapping holes through the entire roof to the inside of our home. (We have them on camera) They destroyed the roof sheathing all the way down to the insulation inside our attic/ceiling. By the time we figured out what they were doing, the damage was done. Then they tried to steal the vents by putting them into their truck. At that point, their boss must have told them we had paid for those separately through the roofing company so that would be considered stealing. They then threw the vents out of the truck onto our property. I then called the police because they had vandalized and stolen from our property but their response was, 'Our boss told us to do it!" I called Cousins Air the following morning, talked to the secretary, who was polite, who said the owners were going to call me. I called 4 other times, leaving messages as well as 2 emails and I never received a call back. We did file a police report but its gotten us no where. My contractor paid to have the roof fixed but that was it. I have NEVER dealt with such terrible and dishonest customer service in my life! Who does that? BEWARE of hiring this company for anything! read more

I've been using Cousins Air for years. When I had an ac emergency recently, they came out right away. They fixed my problem immediately and left my house spotless. The service guys are knowledgable and professional. The best!!! read more

You are not only thieves, you are liars as well!! First of all, the amount I was told over the phone was $106.77 AND NOT $306.77!! Stop making things up to try to look good to the unsuspecting public! Secondly, WE DID NOT BOUNCE ANY CHECKS!! Our Tenant, who paid you directly bounced the check and we reprimanded him and had him pay you with HIS credit card, not ours. I have all the proof via texts and emails as to what I am claiming. You are a dishonest company and take advantage of people with the hopes that they accept your mistreatment and just go away. That is not us. We are a major company that has hundreds of properties and utilize many AC companies as well as many other companies for a variety of services. I have more references than you can imagine, and every single one of them will vouch for our honesty and timely payments. This is my first and only complaint about a company because it is the first time we have ever been taken advantage as you have done. The public should know of the way you do business. There are many other AC companies out there. Why take a chance on a company that mishandles their customers? You may have pulled fast ones on others, but you will not pull one on us! Stop with the BS and try doing business honestly. It may even work out better for you in the long run. Good Riddance!! read more

This company has brought us nothing but trouble for years. They never installed our units properly and then talked us into a very expensive unit that never works and is too complicated for them to understand how to fix. Do not use them. They are here now for the 5th time in a week and just keep replacing parts on a brand new unit that they won't replace. Awful. read more

Update: I had some recent issues with their tech's knowledge when receiving errors on my 2 new wifi/smart Carrier thermostats so I'm dropping my rating. These are very expensive $750+ a piece thermostats that are supposed to he the brain of the system. The error was clean filter. First, the service manager said to just ignore and cancel the error. Then after getting it again and again, they sent a tech out. Tech just turned off the filter warning system completely and said no problems. I told him I was concerned because I got this error several months ago and it was because there was a blockage. He said I was under warranty if anything happens so not to worry. Well I don't want to have the system break down just because I have a warranty so after he left, I reenabled the warning system. Sure enough the error came back almost immediately. I checked the filter to find it was partially sucked into the unit...into a concave shape. The filter they used was very cheap (no metal wiring - just light cardboard to keep the filter material in place so it simply could not resist the air flow. I replaced it with a better filter from lowes and the message went away immediately. Disappointing. Original review: I have nothing but good things to say about Cousins. We had so many problems with both our AC units in our new home and Cousins came to our rescue every time. We hired them after trying to get Sansone (the company who installed the units to fix our AC). Sansone gave us a such a run-around, wrong information, and no call backs (even when Carrier called them on my behalf). We lost days without AC because of Sansone's incompetence. Cousin's was efficient, reliable and their techs knew their stuff. They came to fix my AC even before they had the previous owners warranty transferred over for me. Since then, I had my other AC go out and they were excellent yet again. Signed up for a service contract after my experience with them and lucky I did. Had a leak in my one of the drain pipes a few weeks later. They were there within the hour...no charge. read more

Cousins did a phenomenal job replacing our a/c. They were timely, efficient, clean, friendly and super professional. I highly recommend them, as our experience with them was first class! read more

I have been using Cousin's Air for several years on my home and rental properties. I highly recommend them. They have very well-qualified, experienced technicians who take pride in their work to deliver top notch service. It is very difficult to find an honest air conditioning company that offers quality service at competitive pricing. The Cousin's Air team is very quick to come to the rescue when AC is down. I have the annual maintenance contract and am very pleased. read more

The best service in town! Quick response to phone and email requests. Extremely knowledgeable in the industry of AC. Honest w/ problem AC. On time w/follow-up phone call and fair pricing. The technician Dave was exceptionally great!!! I will always recommend their services! read more

best ac company in south florida. very knowledgeable and will stand behind their work!

We woke up Saturday morning and the house was hot. No air, no circulation via the fan . . . nada. Who passed the law that your a/c unit can only break during the hottest part of the summer AND on a weekend? As our previous a/c guy has now retired, we were at a loss as to who to contact. Fortunately, we have a good friend "in the business" (wholesale side) and he told us that Cousins was (by fa...r) the people we wanted to deal with. A technician (Thomas) came out later that day (he called several times during the day to make sure we knew what ETA was, and was polite and apologetic that it couldn't be any sooner. That courtesy was greatly appreciated. When he arrived in the afternoon, he took his time to explore every possible solution and, even if it was a temporary fix until Monday, he clearly wanted to get the unit up and running. Unfortunately, the unit had died (it lived way beyond it's expected life span) and we had to install a new unit this week. I'm guessing that many other companies would have just looked at the old unit and told us we needed to replace it, without making any attempt to get us through the weekend with air conditioning. Yesterday, Carlos and Greg came to install our new unit. They were meticulous and it was clear that they went "over and beyond" to make sure the installation was not only perfect but also reflected a pride in their workmanship. In addition, they were engagingly polite and explained the "how's and why's", when necessary. The installed unit not only works beyond our expectations (the new technology is incredible), but when Carlos and Greg left, everything was spotless. Great job, done by great people who work for a great company. Can you tell that we're pleased? read more