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    Covered California Enrollment Center

    5.0 (1 review)
    Closed 11:00 am - 6:00 pm

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    2 years ago

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    Pacific Educators

    Pacific Educators

    2.9
    (11 reviews)
    0.8 mi

    Recommended to my wife by her co-workers and she signed up. She became pregnant and we lost our…read morechild at 18 weeks. While going through one of the worst experiences of our life, this place wanted more paperwork. We obliged, only to have them do a full medical background on my wife over the course of several weeks and ultimately say that she did not disclose during her enrollment that she had a TMJ issue, therefore her policy was invalid and all they could do is offer her the premium she paid over the last 18 months back to her. PE would not cover her while she was out after spending a couple of weeks in ICU after losing our child and needing time to recover physically and mentally. Therefore, we ended up being without disability insurance at the end of a tragic incident when we needed it most. Shame on this place, the staff they employ, and their processes. I'll leave the one star for refunding our premium, but the person my wife dealt with was rude and unempathetic, with poor communication and antiquated methods of obtaining information. I sincerely hope people see this and think twice about signing up with this company. If nothing else, give them all the medical records you can find beforehand including your dental records because they will use that against you when you do file a claim. We chose the Standard after this and never looked back. They've covered my wife without issue during the time she needed to be out for our son. No medical background is required, just coverage when you need it.

    I just received a request from Pacific Educators(PE) for a testimony of positive experience. After…read morepaying premiums to PE for over a decade, I would offer 2 stars for generally responding to payment issues sometimes with incompetence other times with competence. At some point I requested to speak with CEO, PE refused and when I had an issue with the insurance company PE ignored my inquiries for assistance. However, my one star rating is based on the insurance company not providing payouts of claims. After reading many of the past Yelp reviews, it is clear other customers have had difficulty in collecting the benefits paid for. I am disappointed, because I feel misled about paying premiums in good faith and then finding the insurance company takes every action to avoid paying the claim, when the funds were paid in good faith and due to disability needed the most. PE has responded that they don't control the disbursement of benefits and have asked customers to empathize with the underwriting insurance company, but, it would help if PE would choose an insurance company that pays out as advertised or at least be honest with their customers and notify all perspective clients the underwriting insurance company will do everything possible to deny coverage in the first two years and anytime after the insurance company will do everything they can to avoid paying out any benefits.

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    Pacific Educators
    Pacific Educators
    "Big Enough to Serve, Small Enough to Care" - Family business since 1971

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    "Big Enough to Serve, Small Enough to Care" - Family business since 1971

    Covered California Enrollment Center - healthinsurance - Updated August 2026

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