Purchased new 2021 Ford F250 from Covert, and over 15 more from their family of dealerships over the past 30 plus years. Last week my transmission was shifting hard and my driver door lock would not work. Called to make an appointment and was told they were five plus weeks out. After the service writer put me on hold to "talk to her manager" she said that if I bring the car in that day, they would turn it around in 24-48 hours. Because I needed a loaner, I called back to get one and was told they don't have any. Understand, even though my extended warranty says I will get one. They stated they would talk to a manager and get back to me. During the day I called them and left messages for everyone including the General Manager and no one called me back. I show up at 5:00 pm and the service tech said their trim shop could not work on my driver door because they were five weeks out. I told them about the "24-48" hour promise from the service manager and her response was " they tell people that but its really four to five days, and that is only on the transmission issue. To top all this off, when I tell her that not one of the four people I left messages for has returned my call, and that I need either a loaner or a rental car, her response is "we have no loaners and no cars to rent"! My final word to Covert is "GOODBYE!" read more

After having no success finding a reasonably priced Toyota 4 runner in the DFW metro area, I went online to cars.com and saw listed at the dealership a Toyota 4 runner with low miles and clean interior. I drove from Dallas and met the salesman who was working with me over the phone, Ricardo Costa. I test drove the vehicle, checked it out throughly and decided right then and there to purchase the vehicle. I arrived in a rental car and they assisted in my turning it back in. Needless to say I was/am very impressed by the whole experience no pressure wasn't pushy like the last salesman I had at Toyota of Dallas, just straight forward and honest. I highly recommend this dealership and Ricardo! read more

As of right now, I have brought my car in three times and each time the problem has not been fixed. I heard from the staff members, "sometimes it takes multiple visits to find the true problem" and "you called me first, I don't know why you're calling" and one of these was from a MANAGER! The real kicker was the last time I attempted to pick it up, they gave it to me with 1" of standing water on my passanger side floor. There was standing water in my car for 4 days, in the Texas heat, and mold is an issue. I have yet to even speak to my service advisor, only text, and the service manager is not very customer service driven. Needless to say, Covert's service department does not seem to be very competent and the chances of me bringing it back to them are VERY slim. Would not recommend either. If anyone from Covert Ford or Ford is reading this, please reach out. I'd love to share more. read more

We drove 2 hours to Covert Ford to come look at a Bronco after being told the one we wanted was "100% available and on the lot" Friday evening right before they closed. We get here first thing this morning to test drive it and buy it only to be told that it's spoken for with a customer coming to get it Monday. What a waste of time and gas for us. Lesson learned I guess to not deal with this dealership. read more

I was looking for a new Ford Maverick. I have been trying to order the pickup, with the order date getting pushed out (not coverts fault). However the salesmen, are not very responsive to the idea of a customer ordering a vehicle. I responded to a Facebook market place ad for a used ford maverick that ended up being at covert ford. The whole experience was hilarious. A younger salesmen had made up a price on the market place listing. Granted this a highly sought after truck, which is understandable. But the young salesman had no idea what was going on, thought the truck had a 500,000 mile warranty. When we sat down to discuss price of the truck, the dealership wanted 47k for a truck with 14k millage. The msrp on the new truck is 32-33. Again. This is a highly sought after truck, However, adam the floor manager of the used car section continually tried to pressure me into purchasing the vehicle, telling me to buy it today and then trade it in on the truck I wanted to order? He was incredibly pushy and I can't help but think he has pressured many people into decisions that proved to be disastrous for their financials. read more

We purchased a 2021 Lincoln Navigator with 10k miles on in August 2022 from Covert Ford Lincoln in Austin. In October 2023, with approx 24k miles on it, our local dealership in Grapevine completely replaced the transmission, repaired the Apple car play system and repaired the drivers seat. In April 2024, the car started having trouble with all the same things. Our local Lincoln dealership repaired a part of the new transmission, repaired the drivers seat again and repaired the car play system again. Through this process, we were talking with our service advisor at the our local dealership (Grapevine). I was asking for advice on if we should keep the car or not. During the buying process, we were told it was a Lincoln Certified Used car and had a 6 year/100K warranty on it. He told me the dealership we purchased it from (in Austin) never filed any of this. We reached out to that dealership. They admitted this was the fact. Even though we have it in writing, the car was never Lincoln Certified, but was priced at a premium saying it was. After MONTHS of following up with dealership with barely a response, the dealership did finally offer a comparable warranty as a Lincoln Certified Used car but, it still remains that the car NEVER went through the certification process and was never Lincoln Certified Used. We paid a premium for this certification. It also affects resale value substantially. We asked for additional compensation to cover the premium price we paid for the car and the difference in current resale value. The General Managers response was that "the warranty you were given at no cost covers more than the certified warranty and is a higher overall value." The fact that they had to come to the table and spend money to purchase a warranty after the fact, is not our concern. We purchased a Certified Used Lincoln and that is not what we received. read more

Just a heads up when you buy a used vehicle. Covert says it goes over their cars before the sale. From my experience I would recommend getting a good mechanic to look it over as soon as possible after the sale. On my first and free oil change I was told the fuel filter was dirty and the rear brakes only had 20% life. I am very light on braking and had driven around 6,000 miles. Mileage at best around town is around 14.5. Saleman could not tell me what the warranty on the transmission was. I thought the least they could do was to replace the fuel filter but they offered nothing. Not seeming to care to help. Not buying anything else from them. read more

Absolute worst place to get your vehicle serviced, save your time and money and look for a better place to service your Ford. I paid over $5k to have them replace battery, alternator and wire harness to alternator. Six months in the same issue comes up and they said it was a faulty alternator they installed and supposedly it was under warranty and they "found" other issues and charged me another $2,800 to fix my horn and a few other "issues" that they found. I go to get inspection and it fails because the horn wasn't working and so I take it back they get it to work that day and since I had already paid for inspection I took it back to the same place and it passes because horn was working. Few days go by and it stops working again but I was tired of leaving my vehicle there for days at a time to get serviced and now that I go back they tell me it's another $1,200 to get my horn to work. Service is where most dealers make their money but you guys are taking advantage of too many people. I will never be taking my ford there again and I will purchasing elsewhere. Service manager called me and said that he was willing to take off $110 because that was what he charged me the first time to fix my horn. I would highly suggest you save your time and money and look elsewhere because this place is not it. read more

Just purchased a Ford Bronco with the help of sales associate Taylor Nelson. Taylor was extremely communicative and helped make the sales process absolutely seamless for me as an out-of-town buyer. Got a great car at a great price. For anyone else looking for a new Bronco, they sell at MSRP and have great stock! read more

Service & Parts Departments provided POOR service. We had been called 5 or 6 times t schedule service on a Factory Recall Notice we had received in September of last year. We were told every time that the parts were unavailable. Placed 1 call to Mack Haik on Wednesday- they sent a Pro Mobile Service Van to our home and did the repair in TWO DAYS ... read more

My family and I, (including company) buy all personal and company vehicles from here. I strayed and bought from Maxwell Dodge on 620 and regretted 100%... Covert is the only dealer I'll go to. Very professional and accommodating. I bought my 2015 Expedition used with 49K miles for $21K (included full trade in value on a 2016 Jeep Wrangler) vehicle is in beautiful condition. After I bought it a week later I did notice a small rip in the back seat, and they were gracious enough to have me bring it back in and fix it at no cost. I had Gretchen as my sales girl, she was very thorough on helping me find what I wanted and sticking to a budget. We also use Ricardo as well! Great sales team. I recently went to get my oil change and had Clinton as my service guy. He was awesome and personable with not only me but every other client that walked in there. And that's not service you see now a days. He made sure I got everything looked at on my vehicle per the package I bought. I was weary to bring it to the dealer for time crunch reasons but he got my vehicle in and out under his quoted time! read more

Like everyone else here, if I could give 0 stars I would. I scheduled my Explorer for a service recall, a headrest fix and an oil change. I scheduled the appointment 1week before I was to drop it off so they should have been prepared. It has been in their possession for TWO WEEKS now and I still don't have my vehicle back with no end in sight. After the first week and pressuring them they did give us a loaner vehicle, however not having access to our disabled plates (husband is a disabled veteran), car seats, or toll road pass linked to our plates is a huge inconvenience. Not only has it been two weeks now, but I still have no idea if/when we will get our vehicle back as no one returns calls and every time I call the main sales number they tell me our service manager is out of the office that day...every day. At what point has our car been stolen? Seriously asking at this point... read more

Terrible dealership. Service won't answer their phone. Or return phone messages. I'm frustrated beyond belief. How do they stay in business and keep a Ford dealership? The customer waiting area is pathetic. The water fridge is empty. The water fountain doesn't work. There are four old chairs and a row of flimsy backless stools which are uncomfortable when you have to wait endless hours for a simple service to be performed. Their poor level of service is a disgrace. read more

Anyone reading this, it has been over eight months and this issue has not been resolved. No resolution in sight and no alternatives offered. Think twice before giving this company your money. They will not stand by their word or agreement and you will regret it. read more

Special ordered an Explorer with light interior, light exterior and air conditioned seats. (Why is this not a standard option in hot states?) Long story short: one of the doors was damaged with attempted remediation but no disclosure. (They suspect they for was dropped.) The vehicle was not clear coated so the paint started peeling off a couple of months after delivery. Wiper mirrors failed. In the 1st year of owning this lemon, it was in for repairs for over 6 weeks. Instead of solving the problem, they expected me to deal with Ford directly which, with their heavy hand in lemon law legislation, gave me no leverage, especially since I had paid cash for the car. Every trope about shady car salesmen applies to this dealership. read more

As with most dealerships they're just looking to make a buck. I dropped my car off for recall items and was told it would be 3 days. 10 days later they told me they have only completed 2 of the 3 items and that the parts for the 3rd item haven't been ordered. You'd think with a recall item they'd know what to order. But my car hadn't even made it to the correct department in 10 days. I also had a keyless entry that stopped functioning (of course this wasn't covered in the warranty) and I was told it would be $90 to fix. It's as simple as getting a new code. I explained that after a week and a half without my vehicle that I'd appreciate some help in that price (they don't have to do it but stuff like that goes a long way when other things - like what I dealt with - happen. They of course said no. I'll be going out of my way to find a different ford dealership now. read more

I just left the new car showroom an hour ago & I told myself I had to make it a point to honor this man there named Travis. He met me at the door with a genuine greeting, not the sales predator greeting. He asked me if I had been helped already, being I bought my truck there 2 months ago & only needed a new temp tag bc my plates are not in STILL! I said yes Sir I have. Well, he proceeded to ask how he could help me anyways & this true gentleman spent the next 20 minutes of his valuable car selling Tim to finish helping me. I kind of felt guilty but he stayed altruistic. If you need a Ford or used car, I highly recommend Travis. He gave me his cell phone number & told me to follow up with him Monday. I really wished everyone did their jobs like this, I was not only impressed but inspired; I recommend requesting Travis (with the beard) if you need anything at Covert Ford, stand up individual in my honest opinion! read more

The driver side door on my Lincoln MKZ all of a sudden would not close. I called Covert several times, left messages, and never got a returned call. Very Poor Customer Service Again! Thankfully, Leif Johnson Ford can work on Lincolns. Go there for EXCELLENT CUSTOMER SERVICE. AVOID COVERT! They have two profiles on Yelp for some reason. So I'll post a screenshot of my review from the other profile on this review as well. Also, it seems a great number of the poor reviews are from people of Color, like myself. Be careful! SHAPE UP COVERT! You got my attention now. read more

Covert Ford Lincoln - First Covert Review - Car Dealers Near Me - Austin, Texas

I would give them 0 stars if i could. I just drove halfway over town for a part that they said they had in stock. I called them to double check before driving an hour to get here and they told me they had it in stock. I got here and it was an empty box with no part. DO NOT COME HERE. WORST MOST UNPROFESSIONAL DEALERSHIP I HAVE EVER ENCOUNTERED. read more

Double update: Covert took care of one issue at the time, promised to fix the other, which was the dreaded 2014 Ford Focus transmission, but upon getting the recalls done and mentioning how the transmission was grinding, I was assured to the moon that I'd not have to wait this time and the advisor I was set up with would call me so I could drive in and get it fixed and I could text him and he'd be right there. Welp, he ghosted me. No response, nothing. I've promptly traded in the car and it made the choice of either getting a new Bronco(which I had almost every intention to get) or a Subaru Forester a much easier one. I'm extremely happy with my Forester and relieved I'll never have to deal with the nightmare of Ford or it's service departments ever again. Edit: Going to one star. Carlos has the same copy and paste response but nothing ever gets done obviously nor does he dare I say even read these reviews. I know there's not many Ford dealerships in town but everyone do a favor and travel a little extra out of town to avoid this nightmare of a dealership; you'll thank me later I promise, especially when you so much as need to buy a keychain from the service team. Worst Ford dealership I've EVER seen. read more

Place went dow hill for sure, and I am really disappointed that Jeff Sheppard doesn't work there anymore...I don't know if they have new owners/management or what's going on. I've bought several cars, trucks, and given referrals to my friends, clients, and family members to go here simply for Jeff's amazing customer service. If anyone knows where he went let me know. I'll take my business elsewhere from now on. Staff is nice, it's just not the same. He was one of the originals from Austin and knew used and new cars like the back of his hand. Truly sad. Hope they hire someone like him. read more

We ordered and purchased a 2022 bronco. They are great when you are buying, but the service department is nothing about service. Zero communication, no one answers or returns calls. I was told 48 hours when the car was dropped off, and we are now going on 2 weeks. I get that issues arise and things happen, but they never once bother to call and tell you what is happen read more

I had extremely high hopes of this dealership due to the reviews, and my family recommending them after they made 2 purchases. So I found a used Lincoln Navigator and purchased it from them, I had the vehicle for literally a few months before the engine blew, I had purchased an extended warranty, the engine was covered but not all parts they said, after much negotiating, they offered to replace with a used engine and my original coils (which I am just finding out were used in the fix), this process took them 3 Months!!! They also claimed they had fixed recalls on the vehicle but I was informed they had to redo the work as whomever fixed it did it backwards, seriously who do they have working there?? They finally gave me back the vehicle and said I needed a new battery and taillight replaced, I said I would replace on my own at this point so: 1. I could get my vehicle back. and 2. I could replace the 2 items at 1/2 the price they requested. I didn't even have the vehicle for a week before the used engine (2nd engine) began to give me issues (Check Engine Light came on and the vehicle was sputtering). I confirmed at AutoZone it was engine codes going off. This has been the Absolute Worst Nightmare Ever!!!! I went with Covert because I had heard they were fair, honest and as stated My family has made 2 purchases from them, but this ordeal has literally left me feeling they don't care about their customers or what they sell them. They don't back their word and put little to no effort in fixing the problem. **Beware of this dealership folks** is what I would tell others. I am literally on the phone with them now trying to get this resolved once again.. I am a single mother on a budget that has a disabled child so I need a dependable vehicle to get her to dr. appointments, etc. If I would have known all these problems were going to occur I would have never done business here. All I can do at this point is pray they make it right, that's all I want is the vehicle I purchased to be complete and dependable!! read more

Don't even try to come in to get your car repaired. I made an appointment to drop my car off, and when I arrived, I was told it would at least be a month before they could even get to repairing my car. This has never been the case to any car dealership I've gone to for repairs, and it's absolutely absurd. Either let people know when they call to make an appointment, or don't take appointments until you get it sorted out. I'd go somewhere else, but I'm stuck with these idiots because of my warranty. read more

They had the exact used car I was looking for, so I was initially very excited to go in and make the purchase. However, upon entering most of the staff were not wearing masks, or wearing them incorrectly/below the nose. The person who was helping me actually ending up taking his mask off completely while on the test drive with me. Very disappointing and unsettling. read more

Purchased car from them on 1/29 for my daughter's 16th birthday. They said the car needed to be serviced before we could take home, but should be completed early the next week. That did not happen. Every time we spoke to someone, we got a different story. Got car almost 2 weeks later. They said it had been serviced but no washer fluid had even been added. Worst part was they actually used aluminum foil to repair the air intake cleaner hose rather than replacing the $30 part! Asked for GM to call me multiple times. It has been 3 weeks, no call. I called and emailed Kenny Covert, no response. This was our second purchase from Covert, but I am sad to say it will be our last. The Covert name used to mean something in Central Texas. You could rely on them. Guess that is a thing of the past now. read more

Covert Ford Lincoln - Car Dealers Near Me - Austin, Texas

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Car dealerships in general are disliked by consumers and unnecessary additions to the cost of buying a car. With commissioned sales people, they create a culture that encourages attempts to push overpriced add ons to an unsuspecting public. Covert Ford is no different in that respect. You walk in and there's this cult like sense of people being nice to you because they want your money. What makes Covert worse than average is this: First: Never accept a trade in there. They initially offered me $10k for my old vehicle. Carvana offered $15,300 if I traded it in there. The lowball trade in offer was basically a way to steal money from me. They would have made $7k to $8k reselling it. This is especially annoying because it denies consumers the sales tax savings they get trading it in. Second: They are not competent. They assigned my order number to see mine else so that when the other persons car came in they said it was mine. This left me worried that they would sell mine to someone else, so I had to worry about that every day until it came in. They also got the color wrong and then said they couldn't change it. I pursued it through Ford and they had to tell the dealership they could change it. I also kept getting text messages from someone who identified herself as Shelby Parker who constantly had wrong information. This was disconcerting enough but it turned out Shelby isn't even human. They let customers think an AI is a person. Lastly, they encourage buyer to sign up for FordPass which collects all kinds of personal data on Ford drivers and sells it. Look it up. On the plus side, the paperwork process was fast and efficient and after turning down all the overpriced extras, I actually got the vehicle for less than I expected. read more

I waited a bit on doing this review before posting it. There are several positives here. First and foremost, Covert Ford found the exact vehicle I wanted and gave me a relatively fair price on a vehilce that's hard to find and in demand. Namely, a 2020 Ford Explorer ST. I LOVE the car and it's a blast to drive. And everyone I've dealt with is beyond nice. My salesman, Aaron, is likeable. His manager, Mike, is also likeable. But the follow-up from the sales team is not good at all. I had to send multiple emails to follow up on the extended warranties that I decided to add on after buying the car. (Tire/wheel protection and an extended factory warranty) I've finally gotten some of the paperwork on both warranties after repeated emails and promises to follow up from Will, the finance representative. I also had issues with the Android Auto setup on the new Explorer, which I was told would followed up on. The follow-up consisted of being told that the service department didn't know anything about the issue and to contact Google. There was also a small scratch on a pillar of the vehicle that they promised to follow up on. I was eventually told that the vehicle would need to be brought back to their body shop to be repainted. Further, I was told to handle it through the sales manager to "make it easier." Amazingly, my own scratch and dent contact was able to basically wipe and buff the scratch out in under fifteen minutes. And due to COVID and the general machinations of government, I'm still waiting on my registration over a month later. Long story short is that Covert got me the exact vehicle I wanted, albeit with some minor inconveniences throughout the process that still aren't fully resolved over a month later. read more

Not really the best dealership. Their staff wasn't terrible, but no one approached me immediately, which normally I'd appreciate...but I also interpreted it as lack of "withitness." They had some good cars, but their deals weren't anything too special. Also, some of their CPO cars had visible dust on the interior and leaves in the engine. One even had a big-ass nail poking out of one of the tires. I think if more of them stepped up and put more attention to the maintenance of their cars and their customer service, I'd score them much higher. read more

This was the best car buying experience we've had to-date! We were in the market for a new Mustang, following the loss of our 2019 GT (also purchased from Covert) in an accident. Searching the Covert website, I located the car I was looking for, except it had an automatic transmission and we wanted a manual. I filled out the online contact form and received a text from Jordan Harris, who said he would begin looking for the car we wanted. The same day, I received a call from him, saying they already had the exact car we wanted on order, and it was in transit from the Ford plant. Jordan kept us updated on its progress almost daily. Finally when it was close enough to delivery, we went in to do the deal. Working with Jordan was a great experience- he was very easy to deal with and kept his word in the things that were promised. I'll also say that I'm not generally a fan of dealer add-on options, but the package Covert had was a good deal that included ceramic coating and window tint, two things we were going to have done to the car anyway and at a better price. The sales manager was great as well (I wish I had his name)- he did try to sell us warranties, etc. but there was no high pressure and we ended up talking about music and concerts which made it fun. I highly recommend Jordan and Covert Ford! read more

Covert Ford Lincoln - Car Dealers Near Me - Austin, Texas

I experienced nothing short of absolute incompetence from their parts department...twice. Seems they've matched Leif Johnson in deplorability. I'm a mobile mechanic...time is money in my realm. They did nothing but waste mine, which literally takes food off the table. read more

I would not recommend doing business with this dealership. I placed an order with them for a Ford Maverick (model year 2022) in October 2021, I am writing this review 1 year later (November 2022) as I never received my truck and now have no way to order one until model year 2024 orders become available some time in the future (date unknown). When I placed my order in Oct 2021, the salesman originally told me ~6-8 weeks to receive the truck. This estimate proved to very inaccurate due to the supply constraints from Ford. I don't blame the dealership for this. It is worth noting that the salesman did not keep in contact with me for the next year while I waited and did not reply to emails. I was able to get ahold of him if I called him directly but he never had any detailed information available and just generally said we were still waiting. As we neared the end of the model year '22 production and the start of the '23 model year production, it was made clear that Ford was not going to be able to fulfill all '22 model year orders and that those orders needed to be converted to '23 model year orders. I contacted my salesman multiple times ahead of the needed conversion time and he assured me it would be "taken care of". Long story short: it was not "taken care of". The salesman/dealership did not convert my order and by the time I realized something was amiss and contacted Ford HQ to confirm, it was too late to place a new order for a model year 2023. The salesman did not admit to any of this when I contacted him on the phone. Finally, I went to the dealership where the salesman did admit that it was his fault that he had not converted the order and that I still had no way to place a new order. Ultimately I waited over a year to not receive the truck I ordered and was also given the run around until I went in person to confront the salesman. The inventory manager at the dealership did commit to helping me still purchase a Maverick if another customer cancels one of their orders. If that does ever happen I will happily adjust this review. read more

Horrible experience with both the sales and service department! You would think being a repeat customer buying many Ford trucks over the last 15 years that they would keep right on their word (Shane Wellman & Neal). I purchased a 2019 F250 Limited in August of 2022 with a 100,000 Mile Ford bumper to bumper warranty. Prior to purchase agreements were made to have dents removed, trailer electrical equipment repaired, aftermarket grill light bar and fog lights connected, bedliner resprayed, and rear camera repaired. I made arrangements to bring it in after the weekend. I dropped it off for a few days and all that was addressed were a few of the noticeable dents. Shane assured me that the alignment was done, but it was obvious it was not. I ended up paying $1000 to have the suspension fixed and alignment. After a year of ignored messages, I brought it in for service and to have the originally agreed upon repairs made. No dice with a loaner either after waiting over 3 hours... Just lies & deceitful trade practices. read more

I just left Covert in my new Mustang, and couldn't be happier!  Dealing with Kristen in sales was a breeze.  She knew the answers to all my questions and didn't play the endless "let me ask my manager" game with me.  Very straightforward.  I wanted a new car for my birthday, and walked out keys in hand an hour and a half later. The only mildly annoying part was with the finance department who kinda tried to hard-sell me on an extended warranty, even though I told them it wasn't in my budget.  But overall, not a huge deal. read more

Had a great experience today 8/30/2020 at Covert trading in my vehicle for a newer model. JD Hicks was my salesman, he went above and beyond, telling me about the vehicle I wanted and working to get me everything I wanted. He was kind, personable, and professional. The sales manager Jacob worked hard to to get the monthly payments where I wanted them and even found me a better model than the one I was originally going to purchase. I'm super happy with the entire process today. All of the staff are great, the environment is fun, with good music playing so the waiting isn't too bad. I would definitely recommend Covert Ford and Lincoln read more

Had a great experience. Went in and within an hour had my vehicle picked out and paperwork going. Ricardo did a great job taking care of me.

I called in to get my 2020 scheduled for service because the suspension is squeaking and they put me on hold came back and said no new customers for 4-6 wks, and I know it's because I bought the truck in another city and not from them. Aren't Ford dealers supposed to honor all Fords under warranty?? Very bad way to convince someone to use you in the future to buy a new vehicle. read more

If you plan on getting your newly purchased vehicle serviced here, look at the service reviews. It's horrible. Definitely don't purchase the oil change plan. read more

My Fusion with only 8k miles broke down, bad situation but It happens. I am in need of a loaner car, my situation qualifies for one because it will be in the shop for several days. This is what Nicole, the loaner car coordinator sent me "...I know some people have taken their vehicles to other shops and the repair has been done in a day.... that is the only solution I can think to offer you right now." Basically Covert Ford is telling me to take my car to another shop for faster service since they cannot accommodate a loner car. No solution given, unacceptable response. If Covert Ford cannot find a way to sufficiently address the needs of their customers then they shouldn't be in the new car or service business. Screenshot of the conversation is attached. I welcome a response or better yet, a solution. read more

Customer service was good but the communication between sales manager and the finance person is kind of poor as we were given quotes with 1500$ down payment but during submission to bank they submitted with 0$ costing us 10-15 extra dollars a month. read more