Busy mornings they're usually fully staffed. The phlebotomists are all great and I'm a hard stick…read morewith tiny veins, developed scar tissue because of only being able to use one arm for draw yet they manage to draw blood successfully every time. Their waiting room is big but there's also another waiting area outside the door (for another UCLA clinic) however if the waiting room for the lab is at capacity there are more seats outside. Parking lot can be a challenge. Limited parking can get full pretty quickly. There are usually parking attendants to guide you or let you know there's no spots left.

Advertises a virtual line but when you text to it it is "unavailable". 22 people in line at 8am,…read morethere are three bays but clearly only one person working. I bet UCLA Health can afford to pay more than one.

Free STD/STI and HIV testing and treatment if needed. Appointments are required to be seen, but you…read morecan wait it out an usually spend no more than a hour or two in and out with or without an appointment which is the same as AHF Wellness center in East Hollywood. The staff, nurses and doctor are all very personable and professional and don't give you any run arounds. They did offer more services here, but have sort of revamped to a testing/treatment only center as a lot of free clinics have in the past year or so. You'll get your results emailed and posted on their healthcare sight for your eyes and your physician's only through your account upon signing up. If you have an appointment arrive early and you'll be out in no time especially on a slower day, which varies week to week. If you walk-in and can't be seen right away, they can try to fit you in later in the day or hopefully schedule something in the same week. Your first visit you'll encounter some invasive questions about your personal, psychological and sexual life, which is very standard. Always try to be open and upfront as possibly especially if you're nervous so they can help better assist you and vice versa. Sex is nothing to be ashamed of and knowing you status is one of the most responsible thing you can do. You're in good hand here.

Ugh who ever is answering the phone needs to go so rude I had to hang up, and then my bf called and…read moremakes you feel like you are bothering them like what? You are not there for free they are paying you!! Lord pls get who ever is answering the phone out now!! People call to get help not to feel like you are not worthy of the help offered by them

I had a great experience at Quest on Alameda! Even though I wasn't able to make an appointment due…read moreto availability, I came in as a walk-in and was placed on the standby list. Yes, I had to wait a little (as expected), but it was worth it. Rosa, my phlebotomist, was extremely quick, professional, and kind. I'm so thankful for her and the whole Burbank Alameda team--they made the experience smooth and stress-free! Oh, and just a tip--there isn't any front desk staff here. Instead, there are three kiosks where you simply scan your driver's license and upload your insurance. It was extremely easy and made the check-in process very straightforward.

If you have an extra hour or two (or four, five or six!) to get a 5-minute blood draw procedure…read morethen Quest is the place for you! The wait times are simply UNBELIEVABLE. The people who own Quest must be wildly out of touch to think that this kind of dysfunction is appropriate. Here are a few survival tips: 1. Make an appointment. That way you might only maybe wait 1-2 hours. Yes, seriously. 2. Get up and stretch every half hour or your back will ache like hell. 3. Bring water. Whatever you do, do NOT get up and leave to get water and return in 5 minutes because if inexplicably call your name while you're not in the room, you will lose your place in line and .... they.... do ... not ..... care. 4. Bring snacks or be prepared for your blood sugar to take dive in about hour 3 of the marathon wait. 5. Be nice to the poor, overworked, abused staff who are getting hit from all sides. That is if you actually see them. The "reception" desk is closed and you handle checkin courtesy of some ipad looking things at the front. All jokes aside, this is NOT how healthCARE should be. It is so incredibly sad that Quest thinks that their patients have NOTHING BETTER to do and have no concept of CARING for their patients - most of whom are sick, and some are scared and stressed and Quest just adds to the misery. It's shocking they would let a company function like this. Saying that, the staff did their best and with such a horrible working environment, I'm impressed with their decorum. I want to make it crystal clear that the person who took my blood was friendly and efficient. The woman who came out about every 20-30 minutes to explain to everyone they would be there for hours was pleasant enough. It's the whole concept of Quest's customer service that needs a full blown overhaul, not the people. They were doing the best they could under pretty tough circumstances. THIS PLACE IS REALLY OUT OF SYNC WITH THE NOTION OF CARING FOR THEIR PATIENTS. SAD!

MAKE AN APPOINTMENT ONLINE!! Highly recommended because walk-ins are unpredictable. There is a…read moreparking structure right below the building. It is $2/15min and max of $15 i think for parking. The building does not validate. The people who sit at the front will tell you to use the self check-in kiosk instead of helping you. Once you check-in, your name will show up on the TV. I went in for blood work and it seemed like they were under staffed. There were about 5 people ahead of me and I had a reservation for 11am. I arrived about 1015am and was seen not too long after. This location isnt my normal one. This was the only one that had availability for the time frame that I needed. As soon as I got situated in the station, they had me verify my information and they were quick to draw my blood. She was nice and apologized for the wait.

What a horrible place??? Rude personal and Tania ( the manager) never addressed the issue and left…read more They say walk in , welcome, I waited as a walk-in for 3 hours, everyone I asked how much longer they said since I am a walk in , I am not priority, after 3 hours I left the facility walked to Labcorp, in and out in 5 minutes. Never ever I go to Quest diagnostic with or without an appointment!

This is probably the best Quest location in the valley, as far as I'm concerned. This is the second…read moretime I've had bloodwork done here and the staff I've worked with are so kind, with a great level of attention to detail. As a nurse, I know what to look for and appreciate when you can tell someone actually cares about their work. I can't remember who helped me last time (though I think she was in the first cubby on the right, sometime last year), but I was having around 20 vials of blood drawn including some very specialized labs, & she took her time ensuring she had all the right tubes for the right labs, as well as enough of them. She also found a billing error in my chart, which she facilitated the correction of. As far as I know, she did not have to do that; it was above and beyond. Today I had my blood drawn by Jamus (I think that's what his name tag said, I'm sorry if I misremembered!) and he got more than he bargained for when he asked me how my weekend was and my response was "rough." But instead of shying away from what could've been an awkward conversation, we had a laugh, and he asked me what happened. He was very sweet to listen & sympathize with me, especially as a fellow pet parent. He didn't have to do that either! He was also very gentle with the blood draw & let me know before I left how long the labs were expected to take to process. This location is also not overly crowded, and they do have a parking structure, though they unfortunately don't validate. I was able to find street parking today but I don't remember it being as expensive as the parking for the Quest locations in Burbank near the hospital. I'll be coming back here next time I need bloodwork done that I can't get drawn at my doctor's office. Thank you!!!

Came in on a Thursday afternoon as a walk-in, there wasn't anyone in line. Was able to check in…read morewith the kiosk nearby in about 3 minutes. I hardly sat down before they were able to get me in. The lady who took my blood test was really courteous and took my blood flawlessly, which was my biggest worry (it took a single bad experience haha). Hardly felt a thing and was out of there. Probably the best question diagnostics I've been to.

No more staffs at the counter. They only use the kiosks to check in your appointment or walk in…read morerequest. Very user friendly. You will be asked to scan your driver license & indicate at the kiosks. TV screen shows the order of people checked in & walk in standby orders.

Awful. Had an appointment at 12:10 and wasn't brought in until 12:40... what was the point of…read morehaving an appointment? Office was busy and the workers don't want to talk to you and hide behind the door.

Found this location on County's website for free COVID test…read more Few important tips: (1) It is located at Lankershim & La Maida St. Right next to Starbucks. (2) Need to call them to make an appointment! Sometimes they don't take walk-up. (3) Wait in the car only. The line is on La Maida St. (4) I did the Rapid test. The result is ready within an hour. They will send you notification via text & email. Yes, there was a long wait in line (50 minutes for me) but at least I was in my car waiting comfortably. First, one staff would do the check in & take picture of my ID. Then different staff would do the test which only took about a few seconds.

TLDR: Only dependable covid testing in town but also is an egregious and obscene cash grab by this…read moreso-called professional. Dr. Geoffrey Trenkle is a shame to Osteopathic medicine and a carpet bagger. DETAILS: This company unfortunately is the only reliable covid testing drive-up still around. "Unfortunate" because the operation, owned by Dr. Geoffrey B. Trenkle, has added a ton of upselling to bill patients and insurance companies. I recommend the IRS investigate because where there's smoke, there's fire. When you arrive, a rep will ask you all the same questions you submitted online. I doubt it's for verification --it seems like a waste of time. Then, the rep FORCES you to have a "telemedicine visit" with a physicians assistant. There's no medical or legal reason for this. The PA is outsourced to a low cost-of-living country, and they ask you the same exact questions you already told the person in front of you, and the form you completed online. This time I wanted covid PCR and was upsold to full respiratory panel. The blue coat said it was their "requirement". Despite that, the PA I was forced to talk to didn't approve the additional tests. So much for their requirements. Every time I've made an appt since they've been in business, they offer even more health tests. Perhaps the testing is legit however I have little faith in a medical provider who offers every possible test they can swab your face for. Drug testing, genetic testing, "men's health", contraception, whatever they can dole out through a car window. One of the absolute worst experiences I've ever had as a patient (and I've had a lot) is at Dr Trenkle's main business. LACENTA. Check out that review here: https://bit.ly/41mWaVp

Highly recommend!! These women are beyond wonderful. I'm so grateful for their kindness and…read morepatience. Thank you for taking such good care of me.

I called this facility yesterday and was told that they don't make advance appointments but they…read moreare open until 4 PM. Today I went there and arrived at 3:40 PM. Rang and rang the doorbell and eventually a woman came out to the street and told me the person who draws blood had gone home for the day. I asked what the deal was since I had been told the day before they were open until 4 PM - - I asked do they just draw blood when they feel like it? - - Did the person who draws blood just go home because she felt like it? The woman who had come out to talk to me was upset and apologetic but said basically yes, they just go home if they feel like it. No way to do business. Don't waste your time coming here.

Kevin was absolutely swamped and was running the place alone but he kept his cool and was able to…read moreget through a decent amount of people while I was there. Pretty easy system of using QR codes to register etc. overall I had a great experience.

They lost my results; their portal doesn't work. One person working inside so be prepared to wait…read more Waste of money. Go elsewhere or be prepared to have to re-test. Fingers crossed this isn't a scam

What kind of business is this??? I tried 3 times (different…read moreparts of the day) and could not get a "real" person on the phone! I can I trust them?

I had two thermography with Dr Galina , apart, to follow up on my health status. I have done…read moreafterwards few more at other centers, recommended by friends and very popular too. The outcome and findings of dr Galina you will not find elsewhere. Her clinical findings are very essential especially when one is doing it for preventive, and more essential if it is a follow up for an existing clinical status. The essence of her practice is that she performs the Thermography coupled with 3D Ultrasound. Thank you Dr Galina , You are a Star .