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    Coway USA

    3.7 (3 reviews)
    ModerateAppliances

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    Caesar's Appliance Sales & Service

    Caesar's Appliance Sales & Service

    4.5
    (33 reviews)
    1.5 mi

    The service guy took time to find out what was wrong with my clothes washer. After looking at his…read morecomputer fault tool he said there were several things that could be wrong and he said the motor was not working properly. I decided to get a new Whirlpool washer from them at a very fair price. The delivery guys showed up right on time the next day. They installed the washer and helped me by showing me the basic features. Thanks Steven Azar

    NIGHTMARE - Avoid Cesars Appliance at All Costs…read more If I could give zero stars, I would. My experience with Cesars Appliance has been an absolute nightmare, filled with incompetence, miscommunication, and complete disregard for customer service. I reached out to Cesars Appliance, assuming they could handle a basic warranty repair for a washer pump on my Speed Queen TC5 (brand new). Instead, what followed was weeks of frustration caused by their unprofessionalism and outright negligence. Timeline of Their Utter Failure: * 1/6: Washer pump failed. Called Cesars to schedule a service visit. * 1/8: Vitaly came out, confirmed it was the washer pump, and told me it would take 3-5 days to get the part. No problem, right? * 1/9: Fred (a clueless call center rep) tells me my warranty has been voided because Cesars submitted a claim stating I had tampered with the unit--which was completely false. I had to escalate to the owner, John, who was almost impossible to reach because they use a call center filled with people who don't understand warranty policies. Weeks of Radio Silence & Lies: For two weeks, I heard nothing. I repeatedly called Cesars, only to get the runaround. John admitted he had no idea what was going on. Meanwhile, my brand-new washer sat broken. I finally contacted Speed Queen directly and found out that Cesars basically tattle-tailed on me, submitting a claim that voided my warranty. I had to beg Speed Queen to escalate the decision and get my warranty reinstated, delaying the process even further. * 1/30: Vitaly finally returned with the parts-- weeks later. Final Thoughts: Cesars Appliance is an unprofessional, disorganized mess that doesn't care about customers. They voided my warranty based on false claims, caused unnecessary delays, and forced me to do their job by fighting to get my warranty approved. Their call center is useless, Fred is incompetent, and the owner, John, is impossible to reach. If you value your sanity, avoid Cesars Appliance at all costs. They have no idea what they're doing, and dealing with them is a massive waste of time.

    Photos
    Failed part
    Failed part
    Washer and dryer set
    Washer and dryer set
    Now working as good as new.

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    Now working as good as new.
    Tru Blu Solutions Appliance Outlet

    Tru Blu Solutions Appliance Outlet

    4.5
    (23 reviews)
    4.4 mi
    $

    Many thanks to Jerry! Made our kitchen complete with a purchase of a Sub Zero Pro. Went the extra…read moremile and ordered extra accessories to make the wife very happy. You know the saying... He had the deliver set, everything was professional and on time & perfectly orchestrated. Did I mentioned he saved us over 60%!! These Subs can be pricey and he went above and beyond the savings! Many Thanks again! Wish more business operators can be like Jerry.

    I wanted to finally take a moment to write a review for Tru Blu Solutions Appliance Outlet and the…read moreowner Jerry. I did a full kitchen remodel and was in search of higher end appliances and found Jerry. What an AMAZING place Jerry has going! I was able to get a SUB ZERO fridge, ULINE under counter beverage chiller, Wolf single over, Wolf Microwave, and a Zephyr Hood and save probably over 40 to 50% in the process. Jerry not only was able to save me money on the appliances but recommend a certified installation that did a wonderful job as well. My experience was fantastic and Jerry is a very stand up guy. Been about a year now and appliance are working FANTASTIC. Even been back to buy water filters and air filters for the Sub Zero. Thanks Jerry for doing such a great job for your clients and especially this one!

    Photos
    Tru Blu Under Counter Beverage Center
    Tru Blu Under Counter Beverage Center
    Tru Blu Fridge
    Tru Blu Fridge
    NXR ranges are more than half the price with all the features of the big boys like Wolf, Viking and Thermador. Call today to find out why.

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    NXR ranges are more than half the price with all the features of the big boys like Wolf, Viking and Thermador. Call today to find out why.
    Sub Zero Wolf and Cove Showroom -  Costa Mesa

    Sub Zero Wolf and Cove Showroom - Costa Mesa

    3.9
    (50 reviews)
    2.3 mi
    $$$
    Consultations available
    Available by appointment

    We visited around noon on Saturday and were disappointed with the customer service experience here…read more We were walk-ins, so I understand consultants may have scheduled appointments and limited availability. However, for a high-end appliance store, I expected a much more professional and welcoming atmosphere from the moment we arrived. The receptionist appeared far more interested in scrolling through social media on her phone than acknowledging or assisting customers. Even a simple greeting or explanation about wait times would have gone a long way. First impressions matter, especially in a luxury retail environment where customer service should be a top priority. I would highly recommend additional training for front desk staff on professionalism, attentiveness, and customer interaction. Edit to add response to the business: To clarify, this visit did take place at the Costa Mesa showroom on Saturday around noon. We were walk-ins and completely understand that scheduled appointments may take priority. My concern was less about availability and more about the lack of acknowledgment and professionalism. I appreciate you taking the time to reply publicly, but I was surprised by the comment regarding not having record of our visit, especially since we were not checking in for an appointment, nor were we asked to leave any information as we were barely acknowledged by your receptionist. My review was simply intended to provide honest feedback about the customer experience we encountered.

    Excellent customer service, extremely knowledgeable and helpful rep. Chelsea sold me our entire…read moresuite of products for our new kitchen. Sub Zero Wolf and Cove! Thank you Chelsea!

    Photos
    Wolf range and cooktop display
    Wolf range and cooktop display
    Wolf Range:  Experts in cooking with quality second to none.
    Wolf Range: Experts in cooking with quality second to none.
    This is what a kitchen should look like.  We appointed and appliances on point : )

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    This is what a kitchen should look like. We appointed and appliances on point : )
    BSH Home Appliance

    BSH Home Appliance

    1.8
    (121 reviews)
    1.6 mi

    We purchased a bosch refrigerator 7 years ago for $2,600.00. Recently we started having issues with…read morefood freezing in the friut and vegetable drawers. We contacted the store where we purchased the refrigerator and they diagnosed that we needed a part that was discontinued by bosch. Therefore the refrigerator couldn't be repaired. We were told to contact bosch directly for a discount on a new refrigerator. We were offered a decent discount from bosch, BUT they would only deliver to our driveway, would not install or remove our broken refrigerator. Therefore the discount was no longer a discount since we would have to pay someone to install and remove the broken reftigerator which most stores include when you purchase an appliance. Also the model we had was discontinued and there were only 2 refrigerators we could choose that would fit our space. The discount could only be applied to a new bosch refrigerator. Not a great deal!!! A refrigerator should last more than 7 years. Very disappointed with their resolution. case# 3050644296/4106245018

    If I could give them a (-10) I would…read more Does anyone from the company read these reviews? Honestly, the worst experience I've ever had. Do not buy their extended warranty! Their tech incorrectly installed a replacement part on my oven and damaged our cabinets in the process. When I noticed the damage and texted him, he ghosted me. It took me almost 3 months and countless calls to resolve my claim. They have so many 800 numbers to keep you running from one to the next with no resolution. A kind person at their insurance provider finally took pity on me and paid the claim. Now I've got a freezer issue, and it is the same runaround. They want to send the same tech again...absolutely not! I would never buy their appliances again for this reason alone.

    Photos
    BSH Home Appliance
    Correct part number, opposite internal plug, causes the "OFF" on the blue knob to be set at 300 degrees.  DEFECTIVE
    Correct part number, opposite internal plug, causes the "OFF" on the blue knob to be set at 300 degrees. DEFECTIVE
    Manufacturer's defect - bottom of high end Thermador range. The pitting started within three months of purchase.

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    Manufacturer's defect - bottom of high end Thermador range. The pitting started within three months of purchase.

    Coway USA - appliances - Updated June 2026

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