Even worse than last time I made the mistake of sitting down in this place. First batch of chips, salsa and guacamole sent back with stale chips. Second batch sent back with rancid salsa and questionable guacamole. Took 20 minutes to get my bottled beer. Floors are disgusting, cleaning supplies left sitting out on bar seating, untouched by employees the entire time we were here. The area we were seated in reeks of something sour. Only good is that the hostess and our server were nice. HMS Host should be ashamed of themselves. They bid on these airport restaurant management contracts and then they make the menus generic so that no matter where you eat the menu is basically the same, and turn the restaurants into garbage. Seriously, if this restaurant were exactly like this outside of the airport it would be out of business in a month. HMS should be fired. read more

Cowboy Ciao - Stale chips, rancid salsa and questionable guacamole. - New American Near Me - Phoenix, Arizona

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Not a good start! The hostess was bundled up and asleep around the corner from the hostess station. She tried to sit us at a table in the entrance, but we asked to go to one of the numerous tables in the back. She said we couldn't, but I asked her nicely to check anyway. She grumpily complied, but made a disgusted noise as she sat us down! Service was slow for an airport bar, but the server (Anthony) was nice and attentive, and the drinks and food were great! read more

Well for starters, we sat down and the male server seemed like he didn't wanna be here. Was rude. Service was slow. Wasent even busy. 10/10 would not recommend this place to anyone read more

In a pinch this will do. The service was very nice and was in a slightly quieter terminal when the airport was madness from 50 delayed flights. It's an actual restaurant so you can sit and look at the planes. Just two limited view TVs playing infomercials when we were there but it was near closing. I think the bar and restaurant (maybe terminal A?) is a better choice although it's busier and had a line. We got the pork fries (meh) the guacamole (tasted way premade) and the shrimp and grits (not bad). read more

While the spot is a quick bite restaurant in the Phoenix Airport, one shouldn't probably have many high expectations, but a drink is a drink. Ordered an Old Fashioned and the older female bartender who has been apparently making old fashions since before man made them popular, I don't know what that means, but I don't think any version of this cocktail is to throw bitters and I'm not sure if it was simple syrup or actual sugar, but because I don't see grains I'll assume syrup, and then poor the whiskey and then muddle. Then to make the glass seem full, throw a bunch of ice in and spray club soda on top is beyond me!!! I guess. They had club soda from when before man made these popular huh? I will admit though because I only took a sip to taste and didn't finish, I wasn't required to pay for the drink, which was nice. read more

Cowboy Ciao - New American Near Me - Phoenix, Arizona

This place has a nice vibe. The food is good. I got a chicken quesadilla, which came out relatively fast. I definitely think the waitstaff is pretty quick with their service. The drink came out pretty fast as well. It is good. All is good. read more

Cowboy Ciao - Chicken Quesadillas which is delicious. - New American Near Me - Phoenix, Arizona

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1. Terrible service, we were neglected and ignored the entire experience. 2. The food is trash, especially!!! For the prices- actually insane. Better off going to McDonald's a couple feet down. Very disappointed read more

Food and coffee the worst I have ever had! English muffins hard as rock. Eggs awful with funny texture. Sausage patty was good, only thing with flavor coffee tastes burnt or old. Going to get McDonald's read more

Cowboy Ciao - English muffins so hard, couldn't eat.Sausage patty was only thing good on the plate. Not in picture because I ate it. - New American Near Me - Phoenix, Arizona

The Ciao cheeseburger was the best item that was tasted today. The Macaroni & Cheese was extremely bland despite how cheesy the photo looks. The quesadilla would have been better if the chicken wasn't dry and if the tortilla hadn't gotten wet underneath it. The Turkey melt was overall good per my friend, however, it would have used more pesto. Lastly, the chips and guacamole were decent. Overall, what you would expect for airport food! read more

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I have to leave a review because we had a great experience today at the bar. Let's start with the bartender Chris ...top notch, amazing drinks and beyond great customer service. He moved around this bar with smooth speed and did not miss a beat. He had everyone laughing and it was like a party. My espresso martini was 5 star. He should get employee of the year after this performance. We will be back on our next trip many thanks Chris for making our day. read more

The breakfast was terrible. Coffee in paper cups was tossed in the table, had to chase our elusive waiter down for cream. Breakfast was terrible. Bacon was poorly cooked, and the English muffin was 'buttered' in what didn't taste like butter. Not worth the money at all. read more

Extra long wait time. It took 40 minutes to get our food after we got seated. The waiter was very nice and the food was very delicious (maybe because we were hungry). read more

We had the burger and Buffalo chicken, food was very disappointing and the service was worse... guy behind the bar was rude. The French place next door is much better with ten times better service! read more

Tasty food! Service average for the airport right now. We had to wait a minute or two to be seated. Service was slow in the beginning but once our waiter introduced himself he was on top of it and friendly. He checked in on us. The restaurant is typically busy throughout the day. Great place to sit down and eat. read more

Cowboy Ciao - Mac n Cheese - New American Near Me - Phoenix, Arizona

I had the salmon and chips and guacamole. The server was nice . The guacamole was delicious but the salsa tasted like it came from a jar and the chips taste stale . I'm disappointed . The salmon was superber, you don't need the lemon but with it , it was amazing . The vegetables that came with it , the mushrooms was the best . For the price of the salmon dish , I was disappointed about how small the salmon portion is . read more

Cowboy Ciao - Salmon - New American Near Me - Phoenix, Arizona

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Having our last cocktail before boarding our plane for home! Moscow Mule & Guava Margarita! Very busy spot! read more

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Dylan has the best and most welcoming vibes I've ever seen! Food is great and came out wicked quick.

Rubbery chicken sandwich. Cold fries. Inattentive service. McDonald's was right next door with better food, faster service, and 1/2 the price. 2 stars because the ambiance didn't suck. read more

Service took forever & got food poisoning 6 hrs later , 2hrs after getting of my final flight, the quesadilla I had ate came back up... and 2 days of absolute sickness followed. Won't eat there again Never been so sick read more

Great place to stop before a flight out. Sat at the bar and were immediately served. Our bartender was awesome and made great drinks. Nothing special with the breakfast but plenty of food. read more

Cowboy Ciao - Burrito - New American Near Me - Phoenix, Arizona

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This place is such a disappointment. The best part was the super friendly guy who seated us. The rest of the experience left me so grumpy. :-( We walked a long way to get to this restaurant, and were so very disappointed by the food and the service. First, the food... Our chips & guac were acceptable. Some of the chips were undercooked or overcooked, but most were good. The guac & salsa were nice. Our french fries were just pitiful greasy grossness (half were edible). How a cook could put those out - and how a waitress could give them to a customer - is beyond my comprehension. The menu is extremely small. Especially if you have food allergies or sensitivities, you'll wish you went *anywhere else*. The chips are gluten-free, but fried with gluten things (cross-contaminated). The guac is dairy-free. We appreciated that the waitress knew these answers when we asked. Our waitress made us feel like we were a total waste of her time, once we didn't order alcohol right off the bat. She walked past our table plenty of times, giving attention to other customers. She seemed reluctant to even give us our food. I had to get up and chase her down just to get our check. I hope I never forget this place... because when I fly through here again, I want to remember to get food in *any other terminal* besides A/B. A/B is like a food desert, and Cowboy Ciao is like a mirage that you don't realize is so bad until you've already walked all the way there, waited in the super slow line, and are finally in your seat. read more

Cowboy Ciao - Chips & Guac - New American Near Me - Phoenix, Arizona

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the kiosk cowboy coi rep female was very rude and no helpful she rang up my item and charged me twice for it on 10/12/25 i doubt the owner knows how rude and u helpful she's and then charged me twice. read more

It might be 2 stars outside of an airport. The breakfast quesadilla was perfectly edible, the cheese was melted and the bacon was crispy, the taste was nothing special. For PHX airport it's fine. read more

I thought the food was great but the manager was not pleased with how my order came out (per my request). Clearly he had higher standards and I greatly appreciate that. The service was top notch. The manager took great care of me and, no doubt, if I'm ever passing through Phoenix (Sky Harbor) I will be paying a visit to Cowboy Ciao. Thank you!! read more

Very friendly customer service and food came out fast and hot. I ordered the quesadilla and there was no doubt about it; I was going to get a heart attack. Plenty of cheese, bacon bits, and probably a lot of butter went into that quesadilla. It was also a full big plate sized portion too. Crispy tortilla outside and soft melty cheese insides. The pico de gallo and salsa on the side helped cut some of the grease but definitely could've used more. Wasn't spicy at all. It was rather packed on a Sunday afternoon but I think the wait went by quick. read more

We stopped by for a quick bite. The line wasn't too long and we were sat within minutes. Our drinks and food came out very quickly as well. We ordered the Ciao Breakfast with Sausage, Vanilla Yogurt Parfait, and a side of bacon. My parfait and bacon totally hit the spot. Our server was very friendly as well. read more

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(This location is located in terminal 4 near B Gate 22) I was stuck in the airport for a while and decided to try Cowboy Ciao. I stood in line for a few as you have to wait to be seated. I ordered a Long Island iced tea which was okay, it was not as strong as I would of liked. It was crowded on the inside from the bar to the tables. However I managed to get a seat within 5 minutes. The menu is very light and not much to choose from. I ordered a Caesar salad with chicken and the fried chicken sandwich. It was just okay, the salad was refreshing and the chicken sandwich was something you order from a vending machine and reheat. I was just not impressed, look for other options if you can. But if you do choose this establishment, stick to the fries because those are actually good. Happy Eatings! read more

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So this is the second restaurant I went to at this airport and the second time I ordered a burger at this airport and this experience was much improved. It was actually a pretty decent burger, I sat at the bar and bartender was super nice and efficient. Although I was closer to Zinc, where I dined my previous visit I made to Phoenix, I was disappointed by the quality of food and service. This was definitely an upgrade and you should chose this spot regardless if you're closer to Zinc. If you're a beer fan like I am, I've noticed airports usually have a good selection of local beers to try, so always check out the beer list. read more

AVOID! The Ciao Breakfast at nearly $15 is truly awful. With the exception of the potatoes, I could have gone next door to McDonald's and purchased a superior quality breakfast for a third of the price. The scrambled egg was processed and the sausage patty thin and dry. It makes me so mad that certain airport establishments feel they can serve up subpar food because most won't return or complain. Do better Cowboy Ciao. read more

Really great food, really great service! This is a great place to take a break between flights at the Phoenix airport

It's an airport Resturant. That said they sat us fast we're friendly and the food was decent. We didn't have to get on our flight hungry so it was a win win. My wife had the quesadilla which she said was pretty good came with salsa and sour cream. I had the turkey club sandwich and a beer. Good airport sit down Resturant when you need to eat and pass time. read more

Cowboy Ciao - Resturant / bar area - New American Near Me - Phoenix, Arizona

Still great after all these years. Try the chop salad. It's original and delicious.

Worst customer service ever. Started with the woman up front when we asked if we could order the food to go and her response was "uh yeah sure" I guess we were bothering her even though it's her job, anyways I ask for the total and she responds with "oh I don't know I have to get the total " I proceed to give her cash to pay and then she says "I don't take cash, you have to go to the server and directs us to the bar. We go to the bar and the bartender there has a even worse attitude lol Asks if we want drinks or not ( not the way to approach customers) we tell him we just want a to go order and walks away with a attitude saying he will get a server. At this point it's almost as if they don't want business. We start to walk away and he comes back and says "you want it or not ?" (who talks that way to customers ?) We did end up getting a blt and fried chicken sandwich and it wasn't bad at all buttttt I would just take my business elsewhere unless this is the type of treatment you want. read more

Cowboy Ciao - The host with no enthusiasm what so ever - New American Near Me - Phoenix, Arizona

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Was at the airport today and really wanted to try the mushroom fish, walked all the way around the terminal from gate D to B. Although crowded we were seated quickly, however the sofa seats are too soft. Dish arrived within 10 minutes, considering the price of $19, the portion was very small, in a small salad bowl, seemed more like an appetizer size than an entree. There were more polentas than mushrooms. Tasted good but wished it comes in a bigger plate. read more

Pretty good for an airport food. Small portions and kind of slow service, but their beer was ice cold and that was very nice. The waiter was very friendly but didn't love that he was keep asking if I wanted another beer when I was only 1/2 to 2/3 way done - why would I order another beer when it will just get warm while I finish my first? Clean table and it was pretty quite/not super packed, so I liked that I can relax a bit. read more

For airport food, the green chile quesadilla is on hit. Speedy fast service. No complaints. 1 star taken off due to cleanliness but I was pleasantly surprised !! read more

Love Cowboy Ciao. Of course, this airport venue is pricey - no surprise there, but great service and good food. I had a Bloody Mary -I asked for a 7 on the spicy scale and got it! Very good. We got the chips and guacamole, the chicken quesadilla and a Stetson chopped salad. I love, love, love that salad! Everything was yummy and easily shareable. Service was just at the right pace, and we had plenty of time for getting to our plane. Only the price keeps me from giving the 5=stars. read more

Best restaurant I've ever been to in an airport!! The salads were literally to die for. I loved the Stampede Salad so much! Everything about it was perfect. Our server was very kind as well. The deserts were phenomenal. Whatever terminal your flight is at, you should make a special trip to Cowboy Ciao! read more

Cowboy Ciao - Salad - New American Near Me - Phoenix, Arizona

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3 1/2 stars for Cowboy Ciao. I had a few hours to kill at PHX, so I literally walked up and down the terminals checking out all of the restaurants. I would've just used Yelp, but was having difficulty with the phone app that day. After working up an appetite, I decide to get a big ol' burger and fries so I landed at Cowboy Ciao. Good news, they had burgers! Bad news, they did NOT have French Fries. Doh! I seriously considered leaving, but decided I was too tired from my walk-a-thon and would have to live without fries. As most airport restaurants, space was tight between tables. Since I was by myself, it was okay, as I placed my carry-on on one chair and my backpack on another. I ordered "Lester's Burger Bonanza" which was served with green chile pork, avocado, bacon, and homemade chips. If they could make chips, why couldn't they make fries? Deep fried is deep fried. *sigh* Anyway, I'm a big wimp when it comes to anything spicy, so I asked for the jalapeño aioli on the side. One plus for Cowboy Ciao is that they will cook a burger to order instead of cooking it well done by default. I like a nice medium rare burger, thank you. When he brought out my burger, it didn't look right. You know why? No french fries! Ha ha! Just kidding. He forgot the pork. Once we got that squared away, I was ready to devour my burger. This was a pretty sizable burger, especially since it was on a big ol' Challah roll. I just squished it down and went at it. It was definitely a messy burger, but I must've made it look good, because the two ladies next to me asked me what I had. I was stuffed when I was done, so that's always a good thing. You know airport food isn't cheap, so I won't even bother mentioning the price. If you are craving a burger and fries, Cowboy Ciao isn't your place. However, if the fries aren't a deal-breaker, I'd recommend Cowboy Ciao and specifically the Lester's Burger Bonanza. read more

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Don't let the menu scare you away. Food was excellent. U had the Stetson chopped salad. Delicious! If I'm ever in Phoenix airport again, I know where I'm eating. read more

Cowboy Ciao - The aftermath - New American Near Me - Phoenix, Arizona