Everyone that I have met at this store has been helpful. I've been here twice (once for internet and once for tv), each time less than 5 minute wait and the customer service rep has been knowledgeable and friendly. They have listened well and offered solutions. There is clearly a disconnect between what Cox tells you over the phone and what you learn in the store. My experience is that the 800# service is not very helpful and ultimately I end up in the store getting the right answers. The store is less than 5 minutes from my home so it's not a problem for me to stop in here. read more

Okay egg on my face. I understand the store IS open and I just failed to find it in that strip mall. Sorry for my mistake. This store is closed. Drove there AFTER calling and they said it was open !_+£÷=¥₩??? Called from the parking lot and once again NOTIFIED them that the store is closed. Wow... read more

If I could do 0 stars I would. After originally telling me my bundle was gonna be less money than what it finally is. I originally called to see why my quote went from $89 to all of a sudden $217. Then I went to the store to inquire then the person who help me. With no enthusiasm about his job said it's night because there are almost $40 in taxes and hidden fees. Plus installation which I was told would be free since at&t messed up the cables. Then the person who helped me said he would waive $50. Big deal that's still over $150 compared to $89. When I asked if I could downgrade the person said they would have to charge me $240 and it would only save me $10 a month. I may be pursuing legal action. read more

Worst providers ever. Charge you for shit they can't get fix the first time over the phone or in-person. They don't want to void the charge because they said they had to come make sure the line was hot. Oh yea like I got tools to make sure the line is hot in my laundry room to check it myself. Pure bs company. read more

Not sure if this the right Cox Communications place to review my service with Alberto nava 76760 because I live in Lake Forest but want to say he was polite and fantastic! My appointment was scheduled for 1-3:00 and he called at 12:35 to say he was on his way and arriving about 20 minutes. He was very nice, considerate of my time, and very helpful to answer all questions. He never was in a hurry to leave and took the time to get the job done! Thank you Mr. Nova, you're awesome!! read more

First and only experience was to cancel my service and return the modem. I was in and out in 10 minutes and that's with waiting in line!

I was VERY nervous about going into the store after reading all the bad reviews, but I needed to just get rid of my cable tv services, so I just showed up on a Saturday, logged my name down and waited for about 5 minutes. I had my digital receiver box and the corresponding cords and a copy of my bill that had my relevant information. The gentleman that helped me (I think his name is Keith) helped me and got me in and out very quickly and efficiently. He was cordial and very professional. I'm giving this store in particular a good rating because of this experience. On a separate note, I called to talk to a service rep awhile back and I did get a very irritated person on the line. He was very aggressive and did his best to make the phone call one of the most harrowing experiences one could possibly have. That dude sucked. Anyway, I had a good experience in-store here, so maybe things are changing for the better? read more

Bernard was incredibly helpful over the phone! He was able to apply another promotion and increase my internet speed after my previous promo expired and prices sky rocketed! Every year I call back as to why my bill goes up by $30-$50! The key is you have to put a reminder in your phone to call BEFORE your statement due date for the month your bill is due and the previous year's promotion is over. Or else you will get charged the overlap $30-$50. They have promotions running often. And especailly during Black Friday/Cyber Monday. This is how Cox corp makes business, it's awful. So unfortunately we have to remember to call and make sure we get the promos added in before the bill is due to avoid raising costs... read more

I came in because after 4 phone calls to customer service they still haven't disconnected my service.... and I come into this (check out the pic) Really?? Only 2 people servicing this store on a Saturday afternoon and 11 people in line? This is absurd.... read more

Cox Store - Television Service Providers Near Me - Irvine, California

This is regarding Cox Business Security. They were originally a very competitive security provider, but recently they have downgraded their web services to the point we are considering leaving. We used to be able to see what code was used to arm and disarm the system. No longer. They promoted an app for cell phones that will arm/disarm the system. That didn't work (at least for android phones) until recently. Be very cautious about using this company for security systems. They change things without telling you. read more

Lies. I haven't had cable in years. They sold us a deal that was to good to be true. Turn out to be all lies. Tried to return the bs package deal for just the internet service we had prior and they told me I would have to pay an extra $20 more than I was because the special I was on wasn't available. read more

These 5 star reviews are BS. We went to simply change our internet. The rep says "I can upgrade your speed for the same price". He said this in front of my parents and husband. We later get a bill and it is for TV and internet. What the heck? We didn't add TV! On top of that, there is a one time activation fee for the TV we never agreed to. The rep was very rude to my husband as well. It was as if we were wasting his time. Very rude and very deceptive. How are they even in business? read more

How is this location still open. I have been waiting 45 minutes to drop off three cable boxes. There is 10 people waiting for two customer services employees. Just ridiculous. Avoid this location at all costs read more

This rating is strictly for the Woodbury Cox Solution Store and may not apply to other stores (although Quail Hill is also good) or Cox overall. Seems like some reviewers search for a way to vent about an experience with Cox overall and find this page, which is really for the Woodbury store. Each time we have gone into this store, the staff members are always super helpful and friendly. The last time we went in, we used the $5 coffee card coupon from WoodburyOffers.com (yes, they honored it, no issues). They looked at our account and discovered how to save us money AND give us more features. Only took a few minutes and as well worth stopping in the store... and no waiting on hold! read more

Don't go with COX!!!! As a customer of COX they swindle you about packages and then lock you into a package that only has 3-6 months worth of promos. Their call center could care less. Don't be fooled by the introductory pricing!! it's so tempting, but do not join cox!! read more

Came in to replace my 6-year-old remotes on 8-31-18 at 10:00 am. The wait after checking in was mere minutes. Brian assisted me and told me about upgrading to Contour 2 and found a bundle to reduce my bill. Brian assured me the self-installation would be easy and he was right. I'm so pleased with the service Brian gave me. read more

When I walked in there were about 6 employees standing around doing nothing. Lucky for me. It's big, clean but the employee that helped must have been new. He didn't know how to set up a service and kept asking another employee for help. Took longer than I expected but overall it was an ok experience. I would definitely go back. read more

I have know idea why this facility has received such poor Yelps. My experience was far and above what I expected. Bernard, the young man who helped me, was professional and courteous. I was there to return some equipment and he not only handled it quickly, but also volunteered to see if he could possibly find me any other discounts with Cox on the services they were still providing me. He did find one and I appreciated his willingness to do so. The young lady who worked there was also very nice. Please post this review these folks earned it. read more

I've been a loyal customer with Cox. I have a bundle package with them and have been paying about $189 per month. I called couple days ago to see if they would lower my bill by making some changes. However, at the end of the call, it would only save me $30 so I decided to keep it the same. The rep told me everything would be the same. Today, I got a confirmation email saying my bill would be $206.56 per month which prompted me to call in. I spoke to a very rude representative so I decided to cancel everything. I'll take my business elsewhere. Horrible service! read more

very easy getting two new remote controls. two old one for two new ones! less then a minute

I saw the temporary special of 10 MBS for $20 (plus cost of modem rental) with one year contract. Thought it would be easier walking into the store but the lady helper there was not very helpful. She insisted I needed 100 MBS even after I told we're currently managing okay with 3 MBS using a DSL line (watching Netflix sometimes, and general Internet use). She said 100 MBS is what I needed or she did not (seem to) want to help otherwise so I just walked out. read more

Service cuts out all the time and you will goes days and days without access to the internet and if you live in the Tustin hills you won't have access to emergency services because your phone doesn't work without wifi because of the poor cell service. Cox doesn't care they constantly mess up their billing they over charge and if you don't read your bill you won't catch the corruption!!!! Been with out the internet since yesterday morning so glad I pay $100 a month for internet service alone and never can access the internet! This is a monopoly they are the worst internet provider!!!! read more

Much much better experience the last few visits to the store. Rude people gone. Replaced by competent, confident, helpful and courteous staff. Cox, you got my business back. BTW, the installation crew that came to the house was terrific too. read more

Unhelpful and unfriendly employee Trisha. Constantly having problems with phone and internet, cox unable to fix, told me to take the 7 year old modem to store to replace. Store wants me to pay for the modem. After 15 years with cox, time to move to a new provider with more reliable service and better customer support. read more

Cox is the worst communication company I have dealt with in the last 30 years. They promise to give you a credit since they have overcharged, and you have to call them 10 times, most people give up. This is pure dishonesty. It makes you lose faith in the companies. This is all done to make a few more dollars. The world is becoming a scary place. Since Cox has a monopoly, people have to pay. This is essentially legal theft from the masses. Everyone who has had an experience like this should report COX to the FCC and the Public Utilities Commission. read more

I went to the store and Trisha helped me a lot. She was the best person I worked with in cox. But the reason why I am no super satisfied is because Cox is not giving me the best high speed results as they promised. I have even upgraded to the newest in the market and have bought the home pods (they are $130 for 3 of them) being promised that I will have high speed internet and simple setup. Well nothing changed and I had been getting less signal. Called in to the support over 13 times by now and they told me I need to pay $10 per month for a protection plan on my plan to get better technicians who know better to come to my house and fix the problem. I got the protection plan as well, technician came in and instead of fixing the problem he added to my problems and now not only I don't have WiFi I don't have landline also. Called back in and they said "oh sorry we can have someone else come in" they never take responsibility and they just try to up sale you and grab more money of your pocket instead of helping out. read more

dont use cox, when you got a ridiculous bill of $400 and call them, the representatives would hang up the phone before you finish your words

Incompetent staff and typical Cox.....they will mislead you and completely lie to your face!!!! Just like the company, the staff at this store are unprofessional and suck!!!!!! read more

If you do return or swap any equipment here, make sure they also remove it from your account. After you're done making sure and you get a receipt, CALL THEM to make sure it has been removed from your account. Otherwise, you're going to get charged for months. Pay attention to your statement! This happened to me after I returned a cable box. Charged for a month and never removed or credited until I called 30 days later! read more

Worst service ever. They want me to verify my account. I went to their office 2 times to verify, but they never sent back to their company. WTF read more

There internet connection is bad, when google fiber arrives leave cox ASAP. Most unstable useless internet in OC County. This is what happens when an company has an monopoly on an area for internet. If google fiber comes leave COX asap. There prices are high yet they charge more and do not deliver on speed and service. read more

I'd like to emphasize that this store has the WORST customer service ever. Unless maybe you're buying something in which case I'm sure they'll bend over backwards to make their commission. Now if you're already a customer, they are absolutely useless and unhelpful. Cox, why are your sales reps so poorly trained in customer service?! Both employees were with other customers when I walked in, did I receive any kind of greeting or even acknowledgement that I was there and waiting for 10 minutes? Nope! When one of the reps freed up I explained that I was returning my modem because it kept having connectivity issues, dropping internet service intermittently throughout the day and he didn't acknowledge my comment but went to work typing away on the computer. I thought maybe he was pulling up some statistics on my account to tell me what the issue was or that they'd look into it. Nope, just a "thanks, here's your receipt". Uhhhhh..... I stood there staring at him for a moment to which he said "that's all" -What about my connectivity issue? -What about it? --Are you going to put a note on the account and have someone follow up with me on it -What for? -To determine if it's a modem issue or a cable issue with my unit. -Well you bought a new router didn't you? -Yes.... -A lot of these modems are refurbished, I'll send it back to the warehouse. blank stare... -Tell you what, why don't you keep an eye on it and if it has further issues call Cox Awesome, thanks for being a HUGE help. If I have another issue, I'll be sure to call Cox and not waste your precious time on it. Thanks for acknowledging the issue and making even the slightest effort to remediate it! Not a happy customer. read more

went here to cancel my tv service. it was super simple. Way better than stayin on the phone on hold with customer service for an hour

After 11 years as a customer I have cancelled all my COX accounts due to poor customer service from Video Tech Support. Specifically Andrea, the supervisor. I tried to add TV service to my existing COX account. A WO was created to have a technician come out and remove the trap at my address (super simple operation). The technician never came. I called Video Tech support five times and was told three separate times that a technician was dispatched. Sunday morning I talked to Andrea, the supervisor, and she too was unable to dispatch a COX tech to remove the filter. Very bad service. No good answer was given as to why a COX technician was unable to perform a 10 minute job over the course of five days. This is unacceptable behavior from a company who is in the business of activating TV service for customers. I was hoping someone in the COX organization would be able to address my escalation, none were. Had my problem been resolved on my first call to customer service, I would continue to be a COX customer for the next 11 years. COX=fail read more

Both my fathers and my representative were extremely helpful in updating our cable boxes and modem and they found a plan that matched our need at a reasonable price. Excellent service and they deserve 5 stars in my book! read more

Worst customer service. Indifferent and clueless to customers frustration. Cox sends promotional mailers every month addressed in my name, only to tell me that it is only for new customers. Same answer over the phone or in person at the store. They dont seem to care if existing clients are not happy as they seem to be one of the few providers in the area. But the worst is the attitude of these employees both over the phone and at the store. read more

ZERO. On a week night, I made the trip to the store to return equipment. I, like all working moms, have a busy schedule. So, I was running late and called the store to tell them that its my first time coming, my GPS shows that I am 1 minute away and your store closes in 5 minutes,. I asked that they take me. The young man named James, did not answer me. So I asked again, will I make it? He paused and later said, "you said you will be here in 1 minute and we close in 5 so you should make it." His tone was sarcastic and definitely not pleasant. He proceeded to say something about if it closes its not because they are being jerks, but they close at 7. While he was saying this I was telling him that I need his help to find the location in the shopping center, but he continued to talk over my voice. So, I asked if I could speak to a manager. He said he was the manager and put the phone down and never came back to it. I located the store and parked by 7:57. I grab my equipment and rush to the door as I saw three other customers inside. But, the door was locked. I looked down at my cell which read 6:58. All the reps in the store would not look at me. Finally a rep let out a customer and I asked him, why did they close early? I told him I was here before 7 and I explained what happened to me on the phone. He told me that it wasn't him that locked the door or spoke to me and there is not a manager working at that time. I could see that there was one other young lady and one other young man (James) who was working in the store. So, I tell James that he must have locked the door after my call and lied that he was a manager. He of course denies. This is when Gabrielle (the young lady who is with a customer) yells towards asks what it is I want, and says James has been with a customer for 30 minutes so it could not have been him. So I asked if she locked the door and then she said yes she did and she said she is a manager. I tell her she is not as I was just just told that there is not a manager on duty. She then asked me what I want. I said I want them to have better customer service and for her help the customer right in front of her. I leave. I will never go back - they will screw up my account for sure! read more

Nothing to do with the store!!! EVERYTHING to do with the company. My bill is over $320 per month. When I called to see what a new customer would pay....after speaking with three different people, all polite, and 56 minutes on the phone...the new folks would pay $109 per month for a year. That is $2400 less per year...really? What about loyalty? If I go to Time Warner, they have a deal for $99 per month. This is absolutely ABSURD! read more

This review is a commentary on this store and the entire Cox system. I had an ongoing problem with my Cox TV service. I called Cox on the phone and asked to terminate my service. I was immediately referred yo a "loyalty" representative who offered me a discount of $25 per month to stay. I agreed. I immediately went to the Cox store to pick a cable box required for my revised service. The store told me they saw the $25 discount on my account but that it could not be applied to my survive because the coding in their system would not allow it. In other words, I was getting the old bait and switch. I was eventually able to resolved this via another phone (including several transfers and ultimately getting bumped up to a supervisor) where I asked to be terminated. This loyalty rep told me that they could have and should "overridden" the system issue that prevented the store from applying the discount to my bill. Great problem solved, right? Wrong. I later learned the discount was not applied to my bill and another round of phone calls, transfers, and ultimately a discussion with a supervisor was required to resolve the problem. I just don't get it. The idea of the discount was to keep me as a customer. But this "bait and switch" experience just makes me distrust Cox even more. When my discount runs out it will be difficult to justify keeping my tV service with Cox. Seems to me Cox's tactics are only having the opposite effect. Suggestion for Cox: When you promise something to a customer who has made the decision to end their service, have the same rep who made the promise follow-up with the customer to make sure the promise was honored. This might help you keep customers. Bait and switch will have the opposite effect. read more

Bad service. for me the cox is a cartel. area where I live there is only available cox. it is possible? in 2016? the internet speeds are ridiculous they are 15 and then only 50 and 100 and very expensive value. I spoke with attendant and he told me that the value would be 50 mb for $ 52.00 after eight days the bill came to $ 78.00. I came complain and they said they can not do anything. It is completely ridiculous. he said he will make a form and send the COMPANY and see if you can change the value. and I have to wait a few days. service horrible read more