Three employees on a Sunday when people do this business is ridiculous. And it's not like transactions are quick.

Extremely frustrating and disappointing. I've been a Cox customer for decades and usually have great experiences with support. Tried calling this store to ask about adding new products. I simply wanted to talk to a sales person but the automated phone system doesn't allow for this. It either put me into an endless loop or disconnected me. Shame on you Cox for not making it easier to talk with a live person. I pay your premium prices but in return I expect premium service and talking with people when needed. read more

Deceptive pricing, breach of contract and fraud. Agreed with other reviewer. This location hires some pretty low IQ employees. Cable service is fine, customer service comprehension is a ZERO. read more

This is the most useless store manger who calls Stephanie Tracy. I have called the store to get help with my statement but she says we only answer the phone to give directions and you have to come to the store to talk to me! She denies talking and helping customers over the phone. Do not trust this people. they only want you become a customer then after that you will be treated like nobody. I would recommend to stay away from this cox store read more

Worst possible customer care, worst solutions. Worst tech support. Plus don't waste your money or time. They have no value for either of them. You will be on hold, transfered from one depth to the next, no one will be able to get your Internet working, and the next available tech with not be available till 2 days later! I'm so frustrated at this kind of service. I have young children who need to write and submit papers, we are maxed out on our data plans! Cox SUCKS, for lack of better words. read more

Not sure why they got only 2 stars. I've always had a great experience here. The sales people that work here are always friendly and answer all my questions and concerns. They do get busy but they have a automated lineup system which I find very convenient because I know exactly when it's my turn. read more

I have been in here a few times but my experience today was extremely note worthy. Brandon Jones is an awesome employee. I walked in and he immediately greeted me and asked me how he could help. I had lost my remote control and needed a new one. He got me one from the back right away and even checked out my current package to make sure I had all the best deals. He was able to upgrade my internet speed from 15 Mbps to 100 Mbps for about $3 more a month. I am starting my MBA program in 1 month and I know this faster internet is really going to come in handy! Thanks Brandon :) Also, I am so grateful I can finally watch TV in my bedroom again! read more

Bernard was a great representative. He made the process of setting up internet and phone seamless. He is great at reaching back to customers and making sure they are satisfied. He followed up with me by both phone and email. It is always a pain having to deal with cable companies but Bernard made the process simple and easy. Great customer service Bernard! Thanks! read more

Pretty awful service, with employees with awful attitudes. Every year, the pricing increases. Same story every year - you go in and complain and they will reduce or throw something in for free. They also have new bundles each year. Went in and asked about different bundles, and employee was pretty disinterested. Little homie was not engaged, and could care less if I was a customer. I know you dudes make minimum wage, but if you hate your job, just quit. It will make life so much more enjoyable! read more

This place kinda reminds me of CarMax. It's nice and bright (although small) and the sales associates walk around in perfectly starched blue polos. We recently moved and needed to transfer service. The girl helpings us notified us that we are getting a "new customer" discount (Huh? We're not new, but I guess desperate times...) and that we could trade in our cable box for a new one. Sweet, we thought. The remote we've had sometimes doesn't work, so we were looking forward to swapping the equipment out. Well, the cable guy comes and advises us not to swap out our equipment because they'll charge us. Yes, one little detail the associate left out. Other than that, we've never had any big issues with Cox, and are happy we made the switch from that other company... read more

In the past I had a horrible experience with this store, but I just came in today to change my internet modem and James was very helpful and kind! He definitely made me leave with a much better impression of cox! Thank you James! read more

I went in the store to ask about internet service and other promotional packages they have to offer. Without getting my permission they signed me up for an account and internet service! I received an email from Cox stating my order was processed when I never wanted an order with Cox. Now I have to cancel a service I never signed up for. Very unprofessional and extremely upsetting! read more

I sold my house and returned all of my equipment on 10/27/2017 at this store. Last night, I just found out my service was still active. Apparently, the rep at store failed to disconnect my service! I had to call customer service. First rep was an utter fool! I asked him why do I need cable when equipment have been returned! Second rep, told me that rep at store did not disconnect services. Rep at store noted that I was going to call back and "port" my telephone to new address. Complete lie! I have no idea WTF that means! So when returning all equipment MAKE SURE REP AT STORE DISCONNECTS YOUR SERVICE. Horrible business practice. read more

Went in to cancel our cox service because we are moving. It was quick and painless. Though I'm not a fan of cox, their service was tolerable and I didn't have a choice for time warner. read more

Terrible customer service. Both employees looked very unhappy and unwilling to help me return my equipment until a customer had pointed out I had been waiting for awhile before them. I'm glad we cancelled our cable service with cox. read more

Summary: This is the best store if you want to experience the worst of COX. They probably have new management or something. The staff are way worse than before. If you want to be treated awfully and "indirectly" called liar, and get ripped off in the name of giving you the best deal, then this is the store to go to. If you care about service and getting good deals, go some other store or just avoid COX in general. At&t and Verizon both have great deals and much better customer appreciation. If you really have no options, then make sure you go to Walmart or Bestbuy, buy a wireless modem router then use it instead of renting ones from these guys. It is easy and would save you at least 50% on device fees. Details: I was a customer of COX internet for over 5 years and moved plenty of times within Irvine during those years. Every time i move in to a new place, I go to this store to connect the service and most of the times they would give me a free new wireless modem/router. I recently moved in to a new apartment with a friend who had just got the internet today from COX. They are charging my friend a $10 fee for renting the wireless modem. I offered my friend one of these free modems i got from COX over the past two years so my friend can save the $10 monthly fee. We went to the store and asked to switch. When the store manager wanted to do the switch, he discovered that COX system has an error that put someone's else name on my new modem that is with me and never used. He didn't apologize and tried to fix the system issue, but rather said he cant do the switch because it's already assigned to someone else (again, the device is mine and new, and it is with me now). So instead of fixing the issue, compensating us for the error or even apologizing, he said I can't do anything to help today and I will confiscate the new modem. Meaning he thought i am a liar and a thief for bringing my own modem which COX gave me last year and tried to help a friend saving money. It is awfully terrible not just the way I was treated, but the way he was trying to rip off my friend's money and cover a system error and put the mistake on customer. Utterly terrible. read more

James was fantastic! Online customer service kept sending me in circles and James was able to fix the solution immediately! I really appreciate it! read more

I went to Cox Woodbury this evening just before 7PM to return a cable box. I know I was there on time, but the door was locked. There were 2 employees and one customer in the store at the time. I knocked on the door and the assistant store manager (Jason Scholze) told me they were closed. I told the manager (through the glass door) that I was there before closing time but he refused to let me in. He said he locked the door at 7PM because he checked his clock and his computer before locking the door. I did not see him lock the door, so I cannot confirm that he did this. All I know is that my watch said 6:58PM. I asked for his name and he told me he would give me his business card after he finished with the customer. I waited a few minutes for the one customer to exit. Just then, a family came by and wanted to go into the store. I told them that the store had just closed but I was waiting for the customer to exit. They waited as well. When the customer exited, the manager came out and gave me his business card. I also talked to him face to face. He said that it is Cox company policy to lock the doors at exactly 7PM. And that he waited until 7PM before locking the door. I explained that his clock could be a minute or two off and I had made it there before 7PM and that he had locked the doors before 7PM. He denied this and then kept repeating himself saying that the store was closed and he could not help me (or the other family). As I was contacting Cox customer service (around 7:15PM), a woman came by and knocked on the door. A different employee (not Jason Scholze) came by and told her they were closed. She said she only had a question to ask. That employee was willing to help her and answered her question. The Cox customer service folks told me that there were no other locations near Woodbury that I could return my equipment to. That is, they all closed at 7PM. Thus, I wasted a trip to Woodbury and have to return the equipment tomorrow. I understand that folks want to leave work at closing time. However, if customers arrive at closing time, they should still service those customers. They should not lock the doors before closing time and make customers come back tomorrow. Basically, I feel like they saw me walking towards their store with a cable box and locked the door in my face. read more

Cox Cable is the worst company to deal with! After being put on hold for a total of 45 minutes and given complete BS and the runaround, I finally was able to cancel the premium movie channels off of my account. At this point I'm so frustrated and pissed off, that the premium movie channels are not the only thing I want to cancel. As soon as I find something else to replace Cox with, I'm kicking them out the door! read more

After reading the reviews I was scared to actually go in to the store and get a new internet for the place I'm moving to. I have only spoken to a single person, Lou, so I can't really talk about other person's experiences at the store, but I received a great service from Lou. From how to set up the internet to what kind of package I really needed. I had not received this kind of amicable service from any other store. Really made my day. read more

The worse service ever. I had Cox for over twenty years, not because of their great services. But there isn't any other provider in Irvine. Four years ago I had two active accounts with them. I closed one and moved all my emails to the other one. Or I thought they did. Four years fast forward, my emails that I transferred stopped working. When I called them about it, their response was that they never transferred them and that they can't do it. Now I lost my emails that I had for more than twenty years, because they did not do what they insured me did four years ago. Let me know tell Cox, I can't wait till another provider get into the area and I am dropping in a second. read more

They didn't tell me that there would be an activation fee. And they didn't say sorry for not mentioning the fee to me. So bad!

I ordered bronze bundle $89.99, but after 3 week I got a bill to charge about $380. Oh my gosh. I don't want to give them one star at all.

I stopped by a little before they closed for the evening. Drew assisted me with my transaction. He was very helpful & had great customer service. read more

This store is pretty nice. The staff was friendly and the set-up is spot on. Love the Digi's and the service. Nice addition to the Woodbury Town Center for my tv/internet/phone needs. read more

I am not sure these people understand customer loyalty. I actually returned to them after a short unbearable stint with ATT simply because their internet service was more stable than ATT. I negotiated a reasonable price for the contract term. Once this finished, the bill jumped by $40! Unreasonable! I went to see if I can continue the same contract at the same price given that I was not changing anything and they were barely willing to reach any sort of agreement. It was easier for them to loose a customer than help to enhance customer loyalty. - poor service - poor understanding of maintaining customer satisfaction - unreasonable prices for basic phone and internet connection read more

There is no other option for internet. Have to order cox. Good job ! First day setup the internet and it's not working. I ordered from this store in person. And it's not working. Fxxxxk all of cox workers read more

This is by far the most annoying experience I have right here. PLEASE GUYS DO YOURSELF A FAVOR DONT EVER COME HERE. The guy who helped me today yelled at me in front of so many people. Is that how customer service is supposed to be? I should report him to cox to fire that guy immediately. However, the manager later on came out and resolved our issue. Basically we took three visit here to finally resolve a simple issue. THIS PLACE is a joke. read more

I signed up to have my monthly bill paid automatically. This worked fine until I add to move and cancel my service. They over charged and withdrew an extra $130.00. Its been over two months since I started trying to get my money back and still have not received it. I have been lied to repeatedly over the phone that the check was cut and sent and still I have no check. I'm so displeased with them that I will never use them again. I will go without service before I ever consider them. If your a current customer I suggest you take your business some where else if you choose to stay I strongly urge you to never sign up for the auto pay service. If your someone considering using Cox consider another company that does not lie to its customers, current or past. To get this review posted I have to give it 1 star but that is even to many. Further more any positive comments on Yelp about Cox I'm sure are from current employees or relatives from those current employees not the average customer like myself. read more

Beware! Beware! The reps are bunch of liars. They promise the rates are guarantee for 1 years however the rates went up without notifying. Went to talk to them and they said there's nothing they can do. WTF. read more

I have just had three days of run around with Cox. The TV went down on Sunday and we called Cox. They tried to fix the problem over the phone to no avail. We were promised a tech would show up on Monday to fix the problem between 1-3 pm. No one showed. When we called, their records show the call was cancelled claiming no one was home and the gate (that has never been locked since we moved in) was locked. When we called from a cell phone we got disconnected 3x before some one "helped" by setting up an appointment today for 8-10. When no one showed again, was told the computer cancelled the appointment. Called again and spoke with a supervisor to make sure they recorded our formal complaint. Had to take a full day off work because now we are supposed to have someone come out today between 1-3. Won't hold my breath. The best part. . . Wait for it: they wanted to use the number of the Cox phone that was NOT WORKING since Sunday as a contact number! Duh. Will be looking for a new service provider as soon as I get internet service back at the house. BTW the supervisor rudely said they do not compensate for business losses due to their failures. Horrible product/horrible customer service. read more

I have Cox services for Internet and Home Security. Internet service is not bad; speed is fast as expected and stable at the most time. So I recommend their internet service if that's the only one you get. The problem is their home security solution. Folks, do NOT even think about their solution. After few months, their system generated a false alarm when I was away. Police came by, etc...with all the drama. When I called them, they are more about covering their issue while holding me for two hours on the phone. They couldn't find a root cause and only give me $20 credit. What a pity... but I can deal with that. Then, Irvine Police sent me a letter about issuing incremental fines for false alarms. I called Cox and ask their guidance or policy to pay off the fine or at least break a contract if customer is not satisfied due to their own problems. The answer from them was No. They will still charge me, regardless of their faults, and hold a contract. In other words, Cox recognizes their Home Security service unstable, still want to earn money, doesn't care about customer and police's inconvenience, and stick with their senseless and unethical policies for their own good by keeping the contract. So, unless you want to deal with full of their BS, stay away from their Home Security. read more

Cox you set an example of worst Internet Service company ever in history. 34 mins of wait if you need to cancel the services and after that I had to disconnect AND , less than 2 mins of wait if I choose to add new services.... read more

After cancelling service I was billed for not returning the boxes and remotes, even though I returned them to this location a week after cancelling. Reading other threads this seems to be a common occurrence at this store and should be looked into. read more

This store probably worked very hard to find some very rude people working there, I don't know what is wrong with COX, is it because they don't have any competitors? DO NOT GO TO THIS STORE, those workers are rude and impatient including the manager, they will ruin your day! read more

WALK AWAY!!! I had three technicians come out and after two weeks and many many excuses and false hope I still have no internet or cable. If you live in irvine AT&T is your best bet I can't believe cox is still in business. Don't be fooled by the 1 star I had to have at least one to post review. read more

I would give this place negative stars if possible. Their employees are not trained at all and use unethical selling practices just to make a sale. We were with Cox for 2 yrs and decided to downgrade our package. When my husband went into to return equipment the sales rep told him to switch accounts to my name to get the bundle promotion- beware of Keith- he will give you false information just to make a sale. He told us we would have the same internet speed, plus cable, landline and security system in similar price range. In all email communications we were told we would have the same internet speed. Once the installation was done I realized our internet speed had slowed down drastically. I called cox to see what the problem was and was told our speed was bumped from 300Mb to 150Mb. That's a huge difference and not ONCE were we told they'd be downgrading our internet during the entire sales process. My husband works in IT and his business depends on the internet speed and this was something that was communicated to Cox from the beginning. Their employee straight up lied to our face to make a damn sale. Since then I have spent countless hours on the phone with this sh*t company to resolve this issue and not once was a offered our old internet speed- they never even tried to resolve the issue so I decided to cancel with them because we were sold something that we did not agree to. Now they are charging us over $500 cancellation fee and refuse to take the blame when clearly it was their own employee's fault for not giving us the proper information. I work too damn hard to give my money away to this POS company and will be contacting FCC, BBB and any & all complaint centers for their deceitful selling practices. Cox is a horrible company and their employees are not trained at all, their only concern is to make a sale, after that they don't even bother with you. We are now with at&t and have the fiberoptic internet which is the fastest internet currently available anywhere. It's amazing and I'm so glad I dropped this POS company. Honestly save urself the hassle and ur money and DO NOT go with cox. read more

Cox Cable is absolutely terrible. They have made countless mistakes on our account and the employees in the store do not seem to care about customers nor take pride in their jobs. Once, we went in to exchange our DVR box, and they didn't link our new box to our account in the store. When we got home, customer service couldn't help us link the box to the account, so we had to go back to the store. When we went back, the employee said we weren't even given the correct box to begin with. Everything was a disaster. If this was an isolated incident, I wouldn't be writing a poor review, but everything about Cox is truly terrible. The on demand feature doesn't work that often, and certain channels lose connection. Nothing ever goes as promised when it comes down to customer service. We're seriously considering changing to Direct TV. We used to have Time Warner at our previous residence and they were awesome. Cox is terrible. read more