Located near valet parking This location is so convenient…read more Staff is great Products have a wide collection

Useless service . Waited for an hour with no help! Manager has bad attitude and is of no help to a…read morebusiness account

I came into the Verizon store at the Irvine Spectrum just to inquire about switching after being…read morewith AT&T for over 15 years. I've always felt that upgrading phones let alone changing carriers was a hassle, so I truly wasn't planning on making a move that day. I had three lines with AT&T and another with T-Mobile and was only exploring options to possibly combine them and upgrade our iPhones. From the moment I walked in that morning, Alden Martinez's customer service immediately put me at ease. He was knowledgeable, patient, and never pushy, which made me feel comfortable actually making the switch. Even though I hate the traffic and usually avoid that shopping center, I came back later that night with all four phones and Alden made the entire process painless. He was extremely knowledgeable about Verizon's programs and promotions and explained everything clearly. For once, I felt confident and stress-free during a carrier change. I still need to go back to pick up my Apple Watch (which he also convinced me to get), and I'm actually looking forward to working with him again. What really stood out was his follow-up. Alden called me afterward and helped resolve issues AT&T was giving me during the switch. He handled everything professionally and went above and beyond. Alden Martinez truly deserves recognition for his excellent customer service. If you're considering Verizon, ask for him. you won't regret it.

I visited this location. Tony is very helpful. Fast service. Knowledgeable person. Thank youread more

I was in this store two days ago. A lovely girl served me, explained everything in detail, and…read morehelped me. It was clear that she was invested in my problem and genuinely wanted to help. I regret that I don't remember her name, but she was wearing a headscarf. Very helpful. Thank you for your help!

While the experience itself was a great experience and the guy helping us was fantastic and super…read morefriendly, the issues came up after we left the store. We blindly trusted the guy at the store because he was so friendly. I went home and my phone was not ported correctly so I spent time on the phone with ATT customer service to properly port my phone- this took 30 minutes of my work time and it was quite annoying. Then, I found out the guy added Next Up to my phones when I specifically said I did not want it. I guess it was my fault for not reading my receipt when I was at the store even though I fully trusted the guy would do the right thing? Furthermore, the guy didn't tell me about a $70 activation fee until the end when every thing was done and I asked him about it when I saw it on the print out he showed me. By then it was too late and I just see it as a learning lesson. I am now having issues with trying to cancel Next Up with ATT customer service. I apparently have to wait a few weeks to cancel something I didn't opt in for in the first place? So weird. Very disappointed with my ATT experience. Please be careful and read everything and ask them about "hidden" fees because they were not up front with how much I am paying. 1 star for what I am dealing with right now. If everything was done correctly and I wasn't signed up for something I said no to, I would have given this experience a 5 star experience.

I love this place! I got a battery for my phone and it was only 29.99 verizon wanted 89.99 for the…read moresame thing. The people are super friendly and eager to help you find what you need. Easy to find on the 3rd floor as it's the only kiosk there.

Horrible! They got my order bad , I told them I wanted it corrected it and said it's not their…read morefault they got it wrong . Bad , stay away

It was time for a new phone, so I stopped by the Apple Store to purchase my iPhone 17 Pro Max --…read moreand the experience was really smooth from start to finish. The store was easy to access, and I was greeted right away when I walked in, which made everything feel organized and welcoming. It also wasn't too busy, especially for a Sunday, so the atmosphere felt calm and efficient. Diana helped me with my purchase, and she struck the perfect balance -- friendly, but not over the top. She was professional, straightforward, and made the entire process simple. She answered my questions clearly, didn't pressure me into anything extra, and kept everything moving at a comfortable pace. Overall, it was an easy and pleasant upgrade experience. Thank you, Diana, for making it seamless!

Relieved! In and out within 5 minutes. I am a newer iPhone person, so I get nervous if a phone…read moreissue arises. I'm so familiar with Androids but iPhones, not so much. The store was packed as usual, and when it is, it's tough to spot the employees. My NY-ness came out, and I assertively found someone who was free. He helped me quickly. Case closed. That said, they should employ a ticket system for walk-ins.

Fantastic service! Five stars all the way--quick, convenient and friendly. Great prices and…read moreexceptional customer service. I'll definitely be back!

I'm surprised this place has such positive reviews. our experience couldn't have been more the…read moreopposite. I took my daughters phone in to get the back glass replaced. when we got the phone back and paid, my daughter noticed the screen on/off side button wasn't working anymore. we asked the tech about it, and he just bragged about what a good job he did and how pretty the phone was after repair. we pointed out again that it wasn't working appropriately. rather than try to help us figure out a solution, here are some of the things he told us "I have no proof that it was working before. you must be trying to get me to fix a problem you were already having for free" "if it's really a new problem you can just take it into Verizon and they'll give you a new phone for free because this one is so pretty now" "you are a joke if you think i broke your phone" no ownership or accountability. no willingness to provide any customer service. he got mad very quickly and started accusing me of all sorts of crazy stuff. all I wanted was to have a conversation as to how they might make this right. the next day I called the parent store in Huntington Beach. their recommendation: take it back in and have them take a look at it. they wouldn't give me a price estimate or any concessions that they might try to make it right, other than I would get charged full price for whatever new repairs the phone might need. I am not sinking any more money into this company. im guessing most people have positive results, but if anything at all goes wrong, don't expect any customer service of any sort.

Brought in my girlfriend's Nintendo Switch after the charge port got fried from a third-party…read morecharger cable. They diagnosed the issue, replaced the charge port, and had it ready within just a few days. Everything works great now, and the repair came with a 1-year warranty which gave us extra peace of mind. Really nice people, honest service, and great communication throughout the process. We'll definitely be back if we ever need repairs again.

Super fast, excellent repair, and the lowest price I found for an iPhone 16 pro max, OLED screen…read more Hope to never need them again, but will def go back if I do!

Great location. The guy was super friendly, helpful, and hooked it up. Will definitely be back and…read morehighly recommend.

TRASH PANDA FOR $300, Negative 100 Stars. Told me $230…read more.. then it was $300. BE PATIENT & GO TO THE APPLE STORE - $354. iPhone 16Pro shattered screen. Dude installed a subpar Temu like screen that left a huge gap on the display & the iPhone dynamic island was half missing- then lied about it. Quoted be $230 out the door. Picked up my phone as he is charging my card, "$300 plus tax", I say "Woah this doesn't look fixed? There is a big black section at the bottom of my screen". This dude literally gaslights me multiple times... 1) Tells me "That's how the iPhone is...." LOL I show him my husbands phone isn't like that.... 2) "Oh it must be in your settings..." blah blah blah. I tell him "Okay so go into my settings and recalibrate the screen you just installed"... "I only work on hardware, I can't do anything software related." I am showing him the display settings and calling out where is the setting?... He lies, he proceeds to start rambling........ 3) "Maybe you have more broken hardware than just your screen." I ask for a refund etc. He argues.. more lies... Finally just said - no problem I will just start a credit card dispute. I walk over to Apple- the tech was like "Hmmm I see this all the time. The dude next to Old Navy? It's not a display setting issue. Yeah he installed a screen that he knew wouldn't work. Check out this..." Points to 7 things that I didn't even notice; display, bezels, dynamic island, refresh rates, pixel density. Basically the dude installed Temu like screen & tried to charge me $54 less than Apple.

Contacted them via email. Got a quote, arranged a time to visit and dropped off my iPad Pro for…read morerepairs. Texted me when it was ready and paid the agreed price. Did an amazing job too. It's been about a month and it is working flawlessly. Thanks. Btw I had contacted Apple and it was twice the price. And these guys used a genuine Apple screen 11" iPad Pro. Well done nice repair.

My modem was under guarantee, Had it less than two months…read more Customer service said go to the store and they should assist, by replacing the modem. Apparently, once again, given an older model, and with no electrical cord. Employees wanted to charge me $75 to purchase a new modem after the old replacement modem wasn't working. there's a difference between T-Mobile and Metro. T-Mobile is what I found out today.

The people that work there Don't listen. I explained what I needed done to my account. After over…read more45 minutes, they tell me something completely opposite of what I had requested will be done to my account. And then they ask me why I'm upset. Because you didn't listen to me from the beginning when I was so precise about what I needed completed. He was texting on his own phone the whole time he's suppose to be attending to me. Their manager was also very rude and even one star is too much for this branch.