The business still charges you after canceling subscription online. Also makes it very difficult to cancel. Was told over the phone I couldn't cancel in person only over the phone. Then in person to drop off a modem they told me I never canceled and they can easily cancel in person. read more

This location continues to disappoint and cheat customers. I went with my parents to this store to get a quote for an upgrade for their internet and television services. We met with Jon S., a Solutions Specialist, who appeared competent and was quick to create a solution for the bundle of services we requested. After his proposal, we went over the package we would receive at LEAST three times: internet at 500mbps and Contour TV. In this deal they would lock in the price, with no contract. The price appeared okay, and Jon confidently stated, "You don't trust me?", when we asked further questions. After we got home, it surprised me that our internet speed was the same at 150mbps. I called Cox's customer service line, and they stated they had no record of an upgrade in internet speed. Frustrated, I went back to the store to talk with Jon, and he reassured me via his system that they ordered the service package as intended. When I got back home, they increased the internet speed. My mother received an email later that night stating an increase of the original price quote of $15 / month or a $180 / year increase. After speaking with Jon via email, he stated he needed to speak with his manager to see what they could do. Jon admitted to MISQUOTING me despite being defensive when we wanted to make sure we were in the most suitable service package at an agreed upon price. After going back and forth via email for about a week, no action was taken. I understand that most MVPDs companies are more or less the same, but this experience left a terrible taste in my mouth. Admitting fault DOES NOT rectify the situation. The bottom line is that this location's customer service is abhorrent. I do not recommend this location, unless you want to WASTE time, money, and effort. Yes Jon, we did not and should not have trusted you. read more

WORST EXPERIENCE OF ALL TIME. Cox overall service is a great burden. I was charged for service I never requested and it took over one year to resolve. Still not resolved. Departments are so disconnected. You will wait and spend an ungodly amount of time trying to fix a simple error cox created. The person who originated my request has perpetually made life miserable. read more

We had cox for many years. They were never cheap even with simple minimum service. But the last straw was when we got a bill for $399.99! What?!? Why? So we went to century Link. Excellent internet service for $80.00 a month. We stream cable. Now cox is saying I never cancelled their service so they are billing me for two weeks we never had used them. They are liars and, as we found out, very unnecessary! Good riddance. read more

Let's be honest here -- nobody likes having to go to the cable company. You are either returning equipment, paying a bill, or resolving some issue that is driving you batty. In Vegas, we used to have to go out to that super scary Cox out in North Las Vegas. It was worse than the DMV and reminded me of a Greyhound bus station. Luckily we now have this Cox location in the Southwest. It's new, gleaming and very comfortable. They have a soft booth area with a t.v. to watch as well as plenty of seating and phones you can play with while you wait. Go in, enter your name on the computer, and wait for them to call you. The employees here have always been friendly, helpful and knowledgeable (yeah, I just said that and I'm telling you the truth)! Unbelievable, I know. I have had to go here 3 times in the last couple of months and I've never had a bad experience and I haven't had to wait more than 15 to 20 minutes. If you have to go to Cox, it's worth the drive to go to this location. Plus there's an In-N-Out Burger next door so you can grab lunch! read more

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Horrible customer service. Promised to send a box for returned gear, didn't deliver because the agent forgot to set it up. Then charged me 234 bucks for the gear. Now I stand here in this "store" as I wait for my number to be called. 20 minutes and counting. Cannot wait for commercialized streaming services to end the viability of cable companies. Worst of the worst. read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

That store people are not really helping. One of the employee is racist. Cox need to train that employee. He is not also answering my question but keep asking me to upgrade the service. Everyone has different situation. Cox employee need to understand. They have to ask customer to upgrade for sales but not pushing or twisting customer hand. After I told him I dun want to upgrade the service, but I want to fix my internet service plan - he didn't want to help or didn't want to listen anymore. Very rude. After I contact with online to fix my cox connection, cox agent upgrade my plan and put insurance without telling me . That is try to steal customer money. That is not right. Next day after I got email and I found out what is going on. I contact by cox application and didn't know they fixed it already or not. But my home internet is still slow for 5days. My plan is 100mbps but actual speed is 6mbps. That is bad coz service and customer service. read more

Cox Store - Bad customer service cox employee He only nice and help white people . Racist cox employee - Television Service Providers Near Me - Las Vegas, Nevada

I needed to transfer my services and I spoke with a nice young man named Ken Donavan that new what he was doing. Very professional! Thanks Ken I might have faith in Cox representatives after all. read more

My girl Chanelle customer services was on point. I explained to Chanelle on what's going on with my cable box & she explained to me that it's time to upgrade your box. Chanelle was friendly, professional, & knowledgeable about the product. Keep you the great work Chanelle, ill only deal with you read more

I have to chime in here.... guys... I get it... sometimes retail people in SALES positions, espesically those working for a HUGE coprorate company, that understaffs, under trains, and has a HUGE turn-over rate.... the moral of ANY location can fall drastically depending on how CORPORATE views you.... Sell a lot, make your quota's and be treated like kings/queens... spend too much time w/ your customer, explain things, don't hit your 'unreasonable' sales quotas... and you're looked at like a failure. Now, with that being said... My review of this store in particular, is that I have always been treated with respect, dignity, and if there has ever been a mishap, it was rectified immediately. Yes, the store get's busy... and you have to wait sometimes... and yes... you might get an agent/rep that was just hired that week that is trying his/her hardest to fake-it-till-they-make-it. Why?! Because the managers hide in the back, go on extended lunches/breaks, and don't want to be bothered by them. That rep "should have remembered their training." Anyway, this comes from someone who worked in a parallel industry for many years, so I have compassion, and understanding for these kids (I say kids, because most of them are... most it's their first job!). Shout out to Jania Felix M. and Jon S. SUPER amazing reps, worked together to help me get what I needed done/fixed. Not only that, but the store was closed, and they weren't rushing me out, they were determined to get this problem solved. (Where I used to work, some of the people would HATE me if I was the last person working with a customer, because that meant no one could go home until that customer was done/left the building.) Anyway, if corporate is listening, or even managers of this particular store, please give these two a high-five, or a gold star lol. Gracias! read more

SLOWEST SERVICE IMAGINABLE. Every time I come here there is at least 15 people waiting. 2 of 5 employees are actually working. Greeter just stands around and managers just sit on his phone at his desk. So much for being eager to help customers. read more

I'd give this place a 3.5 but their ratings suck. We went to pick up our online order and the guy was super nice and mentioned we needed the splitter. We went home to set up and realized he didn't give us said splitter. Luckily they were open til 6 so we headed back and got the splitter. Also realized as we set up the cable box and router that we now needed one more coaxial cable. The next morning we went back and got it. Three trips later, a tech call for router support, and about 3 hours of time overall, we were set up. It's been a few days and so far all is good. But according to tech support the instructions are wrong and everyone calls in to set up the router. Seems kind of pointless but maybe they want you to screw up and have a tech come out for more money. Luckily I'm technical so figured out the router log in while on the phone and set up both networks which the guy on the phone was surprised about read more

I was dreading my visit to Cox because it's usually not the best. Jonathan S grabbed us pretty quick, provided exceptional service, and really delivered on our ask. I was seconds away from cancelling but with his kindness and attentiveness, he was unable to retain us! read more

I actually wound up going to their solutions store in Summerlin on Charleston? They admitted wrong doing and removed all of the fees down to about $285. The problem being the $285 was for the cable box my dead husband ordered from beyond the grave!!! This is a joke!! I spent about 4 hours there and I had his death certificate, their argument was that the computer said John my deceased husband got a cable box from them more than a year after he was dead and buried. So I stood there as they insisted it REALLY happened. The Manager promised to call me the next day by 3PM, other then the collection notice I recieved I never got a phone call. They DO NOT GIVE OUT THEIR PHONE NUMBERS TO THEIR SOLUTION STORES FOR SECURITY!!! That tells you something!!! read more

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I moved on 4/12 and got everything switched over, before the move. I logged into my online account to make sure our bill was paid because we did receive it in the mail, like I requested. I log in to see it's still on the old address. I start the live chat support and got someone by the name of Ninoshka S. I asked if they could change my address online because it was showing a old address. Ninoshka tells me that the account is not in my name and will not disclose information with me. I grab the bill that was just mailed to me and see it has a different account number on it. So now I am confused why I have two accounts with cox. I give them the account number on the bill. Ninoshka tells me the same thing. Will not disclose information with me because this ALSO is not my account. It's under someone elses name... Which I am finding impossible! The bill is right in my face with MY NAME on it! Ninoshka tells me to go see a store and get it fixed. Today I did that. What I found out is in fact, BOTH of those accounts ARE IN MY NAME and the one online was deactivated when I moved. The store agent told me to log in to my account and sign back up with the new account number and enter all new information. I got home, started the process.. and got an error message. This message does not tell you whats wrong. It tells you to call an agent. I call a agent and they are confused as well. She gets the same error message. She then she will see if she could transfer all the old information into the new account. IT WORKS! After all that, all I needed was someone to transfer all my current information into the new account number. All 3 of your agents I talked to had no clue what to do. Live Chat agent, store associate and telephone operator. Your staff is in MAJOR need of training because as a long time customer, this was a absolute frustrating journey. I really hope for the best for your company because I see really really bad reviews everywhere on Cox Communications and I hope us as customers can see some change soon and finally feel important. read more

I am just moving to Nevada and came here to pick up my items for my apartment. So the associate who helped me just handed me my equipment. No signature, no paper work, no anything. (My fault I should have said something) I got back to my place and started installing and ran into an issue. So I called the help tech number and they needed an account number and pin. I had none. So he contacted the rep that gave me the equipment. He said he would have him call. My fault again for believing him. So now I'm back at the store and it's ridiculously packed and my son is asleep. Gee thanks what's next. Definitely not a fan of this service already. Talk about horrible first impressions. read more

Do you like paying through the nose for decent service?! Do you like paying through the nose for decent service and having that service go out on you...well if you like both of those things...Cox is for you. Honestly Cox should be legally required to put "Customer Service" in quotations. read more

Long lines as usual Customers switching out their broken equipment. This is bull that a customer has to call and assist the tech support person on the phone to reset and answer questions when we are paying for working internet. Then they tell you to go to the Cox store and switch out the equipment and then take it home and hook it up. If that doesn't fix it then call back and we will send out a technician between the 4 hour window to check it out because it could be the wiring in your home that they may have to pay read more

There is seriously an outage with COX every other week...sometimes every week. I would go to a different provider if I knew of one...I'm horrible at this kind of stuff! But I do not recommend them if you know of another provider. They never have an explanation or a warning. I'm sure there are some outages that are warranted due to construction or such but we are never alerted in advance or prior to a known outage time. read more

Cox Store - There is ALWAYS an outage. - Television Service Providers Near Me - Las Vegas, Nevada

They have a promotional offer for new customers for one year at a reasonable price then after a year, you're liable to paying more. The sad thing about that you can't even downgrade your plan (for silver plan). You're stuck for 2 years. Pay the termination fee if you cancel before the contract ends. Plus their TV line up is not great! So if you're looking for a cable provider, avoid this company. They're greedy like ATnT. They just increased our bill and we are in a pandemic. Where's the consideration? Please don't fall for their marketing. Read their fine print. I wish there's a zero star for this review. Their CMS can't even do anything. read more

We have two cable/internet hookups on each side of living room. Recently bought a new couch so we had to switch to other outlet on opposite side of room. Called customer service because it wasn't working. Cox told me they would need to send a technician out to switch to other side of room. Charging me $100. I pay $140 a month as it is for cable/internet. I've lived in other states with other cable companies and I've never had this problem. Cox is the worst!! I would never recommend this company. read more

I've never once in my life thought I would say Time Warner is better than something but good job Cox. Internet Service and Customer service is abysmal. You have a sign saying to login your queue when you walk into the store that is smaller than a magazine cutout. It's pretty funny watching how many people wander around the store aimlessly till other people waiting let them know of the sign in before the employees do. The only good experience of this all is that I have more appreciation for other service providers and I guess your blinds block the sun. read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

I dread going into stores for AT&T, Comcast, Cox, Sprint, Verizon, etc. because the wait is forever, staff is clueless to the point where you have multiple employees working on the same problem for one customer with most of them standing around doing nothing when they could help other customers, lack of inventory, etc. This was not the case here. I came in here with my equipment to return. Someone greeted me as soon as I came in. Another guy came from back of the store to help me. He checked in my gear in under 3 min. I was so shocked, I asked him, "Is that it?" He said, "That's it. You're all good man. Cool dog by the way." Now how can service be better than that? read more

I would put 0 star if I can. Cox is charging us for the month of internet when we only had it for one week! They said we should have replaced our modem before the technician came. Our modem was brand new never opened and one of the best modems. How would we know it's our modem? Thats why we called for a technician to see what the problem was. And they dont have one available for almost one month. So how is that our fault? And they still wouldnt waive the bill. What a scam! They'll have you wait for weeks for a technician so you wouldnt have internet that whole time and they'll tell you it's your modem and you still gotta pay the month. read more

Store experience was fine although gal said I should have more boxes. I live alone unless my cats are setting up their own accounts. But when I called to just find out the closet one I went through one person who told my to go to web. Web not that user friendly. Two bots later, a girl gave me a store which isn't close to me. She forwards a map with all the stores. Still wonton getting an address. I'm tired and in the middle of a move I didn't need this. I'm 63 and don't typically have problems on website. I'm exhauste. I wrote, what do older people do when they call and can't get a perain? My dad would have no clue. And don't get me riled up about them up selling to older people? read more

Rate change from $118 to $169. I don't think there's another business with this level of dishonesty other than the 2008 mortgage industry! Unbelievable! I'm speechless read more

Cox Store - Thieves - Television Service Providers Near Me - Las Vegas, Nevada

be warned!!!! do not get their home life security services!!!! their response time is very very poor!!!! When the emergency alarm sounded, it took them almost 20minutes to contact the police!!! can't risk your safety or your life!!!!! DO NOT GET THEIR SECURITY!!!!! POOR QUALITY OF SERVICES!!!!! All they care about is $$$ NOT YOUR SAFETY!!!! read more

True to expectation. Moved here from 4 glorious years of above-average- consistent- uninterrupted! service with CENTURYLINK! So disappointed unable to have CenturyLink here in Las Vegas- "Out of bandwidth in my area???" What the frig does that mean??? And one more thing to absolutely check when purchasing! a home in this tech world. Although I'm supposedly getting 5 more mbps than what I had- the no interruption- no slow account- this service has a drag- like it's barely keeping up! There is always a slight hesitation & somethings just won't open in preview pane; e.g., Yelp! It says "No connection-" although all showing connected! The guide on TV spools for a few seconds- haven't seen that in YEARS!!! Since limited to NO Internet service choices here- I am grateful to have any service at all! Doesn't change fact CenturyLink far better & superior delivery of services - in my experience! read more

Greeted by very friendly young lady who made me feel very welcome. Store is clean and organized, and the staff were all working hard to assist their customers. read more

Cox Store - The front entrance to the store! - Television Service Providers Near Me - Las Vegas, Nevada

Whatever you do, avoid this location. I went in there to pick up my modem and the guy was kind of acting like suspicious... had to "run my credit" again because something wasn't working properly is what he claimed. Shortly after, he told me I was getting a free contour box.... I was being too trusting and honestly wanting to get out of there. But turns out he ran my credit again to add the contour box on to my account, but told me it was free.... said my bill would be $77.00 ... I said "oh well it said $71.00 before when I got my confirmation email" and he replied with "oh this is with estimated taxes". Never told me it was $5 extra a month for the box. SHADY!! read more

UPDATE 8/5/2015: Our professional tech came to our home to set up our dual modem and he was very nice! He came earlier than the expected appointment timeframe and he finished within an hour. He provided us a break down after setting up and taught us what to do to change our account info, who to call for help, where to refer to in our manual for basic problems, etc. I've received my billing statement a couple days ago and noticed that they charged me TWICE for a professional installment and the wrong pricing for my internet package. I had to call them to let them know of their mistake, it took an okay timeframe - 10 minutes to wait on the line for a representative to get to me. Internet connection performance: The first day of the installment, the WiFi was great! Super fast and we didn't lose any connection whatsoever. However, a couple days after leading up to today we have been losing WiFi connection through out the day. It says that we are connected on our devices but it does not load/ connect to the server when operating apps or websites. We have called tech supporters to see what was going wrong and they've made us restart our dual modem numerous times but still no solution to our connection. So we'd have to wait 4 days for a tech to come in to check the problem (told us that was the earliest they could assist us). Their customer service is amazing but so far the quality of their actual internet service is bothersome. As a customer who has been with this company for ONLY 1 WEEK it has already caused unnecessary problems for our entire household! read more

This review is based on the excellent service l received today (Sunday) from CARLOS. Always had intermittent problems with my WiFi . He came and not only fixed my problem but explained to me why. I was very impressed by his knowledge and work ethics. (Very rare now days.) read more

Cox is a horrible company that holds residents at hostage for cable wants and internet needs! Even during this Pandemic they will shut your service off for $50 past due! The 2nd provider out here has stopped improving their services and we residents are left with these money hungry price gouging monster! read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

Very bad customer service. Either the CSR I worked with is racist against Asians or just didn't want to help. I came in to get an upgraded modem but was denied. Prior to going to the store, I was instructed by Cox customer service over the phone to just come to a Cox store and pick it up. I told the rep at the store and he just denied me and he gave me some weird reason that made no sense. I have fiber optics and he said it wasn't compatible? like huh? I called Cox when I was there and tried to get the rep to speak with the other rep on the phone so that the rep on the phone can explain to him that I can pick up the equipment and it is compatible but he didn't want to talk to him and when I tried to get another rep in store to talk to the rep over the phone, that rep gave his colleague a hand gesture not to help me and said it was store policy when I asked why I can't get it. Even the rep on the phone was confused. I went to another Cox store near Summerlin, and got the equipment with no issues. Stay away from here. read more

Now I completely understand the reviews that say "If I could give them 0 starts I would". Horrible experience. Like I've told each and every single one of their representatives, my only duty/responsibility as a costumer is to make payments on time. Jan 7, 2023, today makes 3 days without internet :) I keep calling and just keep getting passed around like a volleyball. From one representative to another yet no one seems to be able to help. Representatives have zero to no knowledge on the products/services their company provides. One rep will tell you something and the next will say something completely different. Trust me, I've spoke to 10+ reps (account managers, technical, billing, etc) in the past 48 hours. All my time and effort a complete waste, still no internet. If they cannot provide internet then they should not be an internet company. How can they sell something they cannot provide???? Cancel cox 2023 read more

I've learned that these guys are NOT honest or upfront about their charges. I went into this store to swap modems, old one "obsolete and needs to be replaced" their tech services words. I specifically asked if there would be a fee to get a different modem, both the tech guy and lady at the store said "no". Surprise! There WAS a self-install fee they tried to slip into my bill. Online help wasn't helpful at all, I had to call them to get that fee removed. New bill shows and is higher than last month. Online service explains the promo, which I just signed on to in December (supposed to be good for 1 year) is "expired". She tried to get me to upgrade to "save money", utterly ridiculous scheming to get more money out of people DURING A PENDEMIC! These guys are just awful. I'll be pursuing Century Link read more

This is ridiculous, Cox needs to open more locations or allow for scheduling appointments online. I showed up at 11:30 and joined the waitlist, was told I'd receive a call in an hour and to stay within the shopping center. Nobody called. I walked back in after an hour just to wait another 1hr and 15mins. Was also told only 1 person could be at the counter. They have people lined up outside in 100+ degree weather just to be told to come back in 1hr, 1.5hr, 2hrs. JUST MAKE A WAITLIST ONLINE! I could've made my appointment and ran all my other errands. It's a Saturday, i'm sure other families have other plans other than waiting at a Cox store. It's sad I have to downgrade my 5 star review from a few years ago to a single star.. but this was just ridiculous! read more

Currently sitting in this store waiting. 6 employees working, 3 are actually helping customers. The manager is just chilling in the office while two chicks randomly walk around and flip an iPad the customers use to check in. The line is about 12 people long, but hey let's just tell people it's a 45 minute wait vs helping the good employees get things done. As I stand here, I'm contemplating my life decisions just wondering how awful this will be. I turned my cable boxes in 6 months ago... I move out and want to switch my internet over... no sir, you haven't turned that in yet... let the battle commence read more

Sterling is absolutely amazing! A kind gentleman, easy to speak with and gets your service done quick in a professional manner. I'd highly recommend to have him assist you on your next visit to this COX location. read more

My 3 year contract for tv and internet service was up and planned to move to another provider just for internet but they canceled 2 installation times. Decided to stick with Cox, at least I knew you could get service and better the devil you know. Had 500mps tier and upgraded to GigaBlast. Dramatic increase in speed and internet search and Website page downloads. Should have upgraded long ago highly recommend read more