We have had Cox for internet and TV as they seem to be the only player in town in our community. The internet service is consistent and the TV programming and packages are expensive but reliable. I so remember the days of the roof mount TV antennas and now we pay over $300 a month for internet and TV. The equipment at times has stopped working and I have taken the wifi equipment and wireless TV boxes in to exchange at this store location. Customer service is good and the location convenient. read more

Great and fast service. Not pushy and had some good deals. It was smooth Checkout where I needed to leave my modem. read more

1.9 star avg is generous for this location... worst customer service with no offer to help, other than send a technician out for $$$. Looking for alternative internet options, starlink isn't in the area yet! read more

Spoke to Customer Service about upgrading my Internet speed and was told I would have no additional charges and you go to the store and pick up my new modem. Then while in the store, they tell me the only way that they can make it happen is by charging me for a new modem. So frustrated with being able to get things done at this location. read more

This review is specifically for this Cox Store and not Cox as a company. The company itself treats customers like dirt. By phone or online chat they are irritatingly unhelpful. The company cares more about screwing its customers out of as much money as possible than providing good service. But I digress...let's talk about the store. I recently upgraded my router as my old one was nearly 7 years old and getting sluggish. I was able to have my old one replaced at no additional cost (a minor miracle) and had the new one mailed to me but I had to return the old one to this store. It's located in a large plaza next to Trader Joe's so there is plenty of parking. Although the three employees were busy with other customers when I walked in and I wasn't greeted, I signed in on a kiosk and was helped within five minutes and out the door a few seconds later. The fellow who helped me was quite pleasant. No complaints about this store but if we talk about the company, that's another story. read more

Cox Store - Television Service Providers Near Me - Rancho Santa Margarita, California

Every year or so, I have to "do the dance" and renegotiate my internet and TV service prices and lock in the price. I typically do this over the phone. This year, the loyalty department was not helpful and services were downgraded and no discounts were offered. To make matters worse, when I try to complain about it, it only got worse. My bill escalated $50 and was told I needed new equipment. I decided to come into this store as I wanted a face to face human element, because of how poorly I was being treated. I met Abe at this store, who immediately understood the frustration I was encountering. He reviewed all the mess that had been done to my account over the past 48 hours and was able to reset my services back to the price and packages I wanted. We went over my equipment, which he said was good. We went over the terms of my contract, which are now fixed for 2 years. He asked about my phone service and agreed that Cox could not beat what I currently have. Abe was awesome and made my day. I felt valued for being a Cox customer for over 20 years. He even told me that he is not always able to help with matters like billing and discounts, but he was able to undo the mess that there online support (oversea call center) did. If I do decide to make a change to my service, or need technical advice, I will not hesitate to come back here and hope that Abe is available to assist me. read more

Similar review to Timmy's, Cox corporate can be problematic and $$$, but the RSM store personnel are excellent and incredibly helpful, even for a cancellation. We've probably used Cox 30 years off and on in the Saddleback area, but times, technology and needs change. I've found. if you're using this location, they'll get you whatever is best available at their disposal. read more

Cox is overpriced with horrible service. Anything would be better. Canceled everything. Cox isn't worth the hassle.

Stay away from these crooks! I was paying $170 a month JUST for internet because they have a monopoly in Lake Forest for hard-wired internet. Just switched to Verizon 5G and I am getting 500 Mbps for $45 a month plus HBO Max and Netflix included. Just received a call today from Cox that they can reduce my bill to $100. How do you randomly reduce your price by almost half? Shadiest company I've ever had to deal with. read more

This review is regarding this Cox store specifically, and not Cox as a company or their services. I moved to RSM a month ago and walked into this store to open a new account. Abe was incredibly helpful, polite, and knowledgable. Sure, the service is more expensive than Frontier and Spectrum, and bandwidth limits are absolute baloney, but if you have no choice and have to use Cox anyway, come to this store. Abe will take care of you. Awesome customer support, guys! read more

Not really much to review!! I do have Cox as our internet service. But I did not come into this store to buy anything. I bought my router somewhere else, so I just came in to get the cables needed to connect everything together! Service was okay, nothing really to be exited about! It was quick for what I needed. Staff seemed helpful from what I could see when they were treating other customers. It is a good store in general! Other customers seemed happy after they got taken cared off! read more

Cox is terrible. The customer service is shocking. Not sure how they are still around. I called asking if they would match pricing with AT&T buy they couldn't so I moved over. Tried calling to cancel and the lady legit took 25 mins to cancel the internet service. I know it doesn't take that long to do that. I work in tech. They do that on purpose to annoy you more. 0 stars. read more

Do NOT go to this store. Their reps are rude and unhelpful. Abe Mallick was out right disrespectful, condescending and rude. I honestly wish I could give a worse review than 1 star. The fact that the company represents itself with individuals like Abe shows why they have such poor reviews. read more

Thanks to Abe I had an A+ experience. He went above & beyond the call of duty to help me out.

People tend to lash out against Cox on Yelp over billing or service issues, and I understand that, we've all had issues with cable and they can be frustrating. But I have to say this "solutions store" location was modern-looking, clean, and the service I got was top-notch. In fact my most recent visit to this location was the most hassle-free experience I've ever had with a cable company. It seems to me to be a fully equipped location that can deal with any problem you might have. I admit all I needed to do was switch out some broken cable boxes, but I was in and out of there in like 10 minutes with brand new stuff, no questions asked. (By the way upgrades to new equipment are free, so if you haven't changed out your cable boxes in a while, go do it because the new stuff is pretty cool. They have voice search, updated HD, etc.) When I arrived it wasn't crowded at all, and someone was there right when I walked in the door. They had a kiosk where you input your name and reason for visiting on an iPad, if you had to wait. They also had many different things to look at while waiting, like accessories, televisions, and internet. Everything was brightly colored and welcoming. I could see how it could help people calm down if they were angry about something. Gone are the days of drab bank teller-like store locations, which I for one am glad are gone! Four stars for being efficient and actually solving my issue with no hassle. Hopefully I continue to be so lucky. read more

Cox Store - Television Service Providers Near Me - Rancho Santa Margarita, California

Was just told by the rep that the only way to make their service work is to pay them more money. $100 for the install after using multiple modems/routers. Paying for 500 MBs getting 30MBs. Rep told me, well it's a business so we need to make money, condescension from a retail rep is not what I expected. Absolutely unprofessional and uncalled for. read more

They are horrible ! un-professional, they disconnected my TV cable and told me they didn't know who did it !! Impossible to reach anyone ! Select any other provider. I have been with Cox for 25 years, they can't be professional with their loyal customers, don't waist your time as a new one! I tried calling the 3 stores close to Mission Viejo, no one answers the phone! Lilly P read more

I have a Cox account for my senior mother and have been unhappy due to the increasing cost. You use to be able to call and negotiate cost. However its become more difficult to get a hold of someone and successful negotiate the cost of cable service. I made the difficult decision to remove cable and only keep internet for my mother. I went to the Cox store today and was helped by Joey Lopez. He was not only pleasant but extremely helpful and informative. He let me know about the Affordable Connectivity Program that my mother may qualify for. Joey made the process easy and without stress. Thank you read more

This review is about Cox service. My bill has increased 50% over last year. For this added expense, I find that their customer service hours for tech matters when you call in reduced from 24/7 to 8:00a to 6:00p. So, when my Cox cable box arbitrarily decides it needs a reboot after 6:00, and the reboot won't complete (nor does it help to unplug and plug the box back in - multiple times), and the phone option has also eliminated the reboot option (which usually worked), you now have to log in on your computer to Cox. When you do that, and choose "reboot", it still doesn't reboot the service completely. Lastly, their chat function works in very slow motion, asking all sorts of automated questions designed to slow you down. That doesn't get the reboot completed either. SO, what Cox obviously figures is that it is A-OK for you to not be able to watch TV if you have a reboot issue, from 6:00 on into the night - prime TV watching time for most of us. A new customer service low! read more

I have had nothing but problems with Cox Cable. I will only relate the latest issue. After tolerating extreme pixilation and freezing I finally could not stand it anymore and scheduled a service appointment for today between 5 and 7. I left work early and waited 2 hours. No one showed up. I called Cox and they said they had no record of the service appointment. The person who made the appointment never created a service order. How do these horrible people stay in business!!????I have had problems with them in the last 2 years way too numerous to mention here. After 20 years of being with Cox I am looking at AT&T. No one could possibly be any worse. If you are even considering Cox Cable, you need to rethink it. Unbelievably horrific. I wish I had the choice of no stars. Today I was forced to change my old cable boxes to Contour. After the technician left, one box completely stopped working. Boxes were reset By phone . Nothing. This was Saturday. I was offered another incompetent technician to come Monday night. I then discovered why Cox is allowed to be so incompetent and horrid. Why they can raise their prices every time my bill comes. They have a monopoly in my area of OC. The only other option available to us is dish tv with AT&T . No Internet available . So if you are wondering how such an incompetent business can continue and flourish. The answer is they have a monopoly on digital cable in our area. We are basically screwed. read more

This review is for COX services in general and not this store. If I could give zero stars I would. We have been customers for 20 years and used to be happy with them. Back in August of 2022 we contacted them to discuss our plans and pricing because it was going to change so we wanted to be proactive. We must have spoken to at least 15 people, including supervisors, over several days. We had agreed to a new rate keeping our existing plans for tv/internet and were supposedly locked in for 2 years. This should have been the end of it. However, a little over a week ago we got a text/email saying our rate was increasing to $380. We Immediately contacted them because of the error requesting a supervisor call and during those calls we were also told we hadn't been paying for internet. How is that possible??! Got a missed call from a "no caller ID" that happen to be a supervisor (who answers calls from these numbers???). I called back immediately after getting a message and for 3 days we've been trying to get one to call back after being promised one for the following morning. Yeah right... Customer service/billing transfers us to the loyalty dept. who can't do anything no matter how many times we've told them this. We feel like we've been "bait and switched" on what was promised to us and agreed to and confirmed by email and text. I want to speak to someone above their so called supervisors because this is horrible service to loyal customers. We're going to change providers if this doesn't get resolved. COX, you need to do better! Half the time we can't even understand the reps on the phone because of language barriers or there's so much noise in the background from them working at home. Plus they don't listen to what you're telling them even when you ask them to make sure they're logging notes of the conversation in their system so we don't have to keep explaining the situation. You need to train your staff better. Transferring customers to a different department or disconnecting the calls even when you ask for a supervisor is poor service. I also don't understand how you can be transferred from billing to the loyalty dept. but the loyalty dept. is unable to transfer you back to billing and instead we have to call back and start all over again. You're a communications/technology company for Pete's sake!!! You must have systems in place to make a simple call transfer. There is also never a supervisor available to connect to and you have to wait 24-48 hrs for a call back. If you actually get one. Unbelievable... I'd ask to be contacted by a COX supervisor or higher after they read this review but I'd have a better chance at winning the lottery, and I don't even play it. read more

I walked in to the store to add TV service to my existing package. I was pleasantly surprised when I was told that I get faster internet as part of a bundle. The person I spoke to assured me that all I have to do is plug in my Contour receivers when I get home. The person failed to disclose the following, as I discovered over the next several days and several phone calls: - My existing modem does not support the improved internet service - I have to buy or rent a new modem - The tap at my location does not support the new improved internet service and it takes 3 days to get that service call - As the result of the service 'upgrade', I lost my unlimited internet access I returned to the store the next day to get the new cable modem, thinking that this is all I need. I politely asked to replace the modem that I have today, which was given to me free of charge about a year ago at a Cox Solutions location. My request was rejected by the same person who helped me the day before, on the grounds of 'we don't give out modems' and 'you have to pay because you upgraded your service'. The person was: - Rude and not friendly whatsoever - Argued that I am the one that chose the package, not him - Began raising his voice as I continued to try to explain why I am not happy After a few minutes of being scolded by this 'customer service' person, I had asked for a supervisor, who spent a few minutes hearing me out, apologized and issued a one-time credit for the account to cover some of the fees I would be incurring by having to rent a modem. He looked in the system and said that all is good to go, so I thought my problem was solved. When I returned home, the newly provided modem did not work. This is when I found out (after 45 minutes on the phone with support) that I have a tap installation (whatever this means) scheduled two days later. Until that's done, I would experience 'reduced service' and have to restart my cable modem multiple times per day. In the meantime, the Contour receiver that was issued to me still did not work. Here I was, without TV and without internet, waiting for this magical 'tap installation' to fix all my problems. After the tap installation two days later, the receiver still did not work. Turns out I was given a receiver with a bad HDMI port (Component video worked, but not HDMI). As explained by a helpful person on the phone, the receivers issued are refurbished, and sometimes have problems. Aren't they supposed to test these things before re-issuing??? I am about to make a third visit to the store in 4 days later today, hoping that I can have the TV service I tried to get several days ago. This is NOT what an experience should look like when onboarding a new customer to the service. I had a choice to make - move TV service to Cox or move internet service to AT&T. I am very much regretting my decision. EXTREMELY disappointed with Cox. About the person at the store who was helping me: Extremely rude. Does not appear that he really wants to be there. Zero customer skills. Dared to raise his voice at the customer, which was a first one for me in a while. He was watching a football game on TV when I walked in both days, and it felt like I was bothering him and taking away time from football watching. Does not know what an end-to-end process look like for activating a service. Does not disclose important contract terms when switching customers to a new bundle/package. read more

If you have a question, and you don't understand, they don't care! If you try and phrase your question differently to help them understand, they'll just repeat 'go on the Cox account online' If you tell them the online account is having issues like I was..... they still don't care! And still just repeat the same dumb answer!! Yaaaay I'll never buy from Cox again read more

Just left the Santa Margarita Pkwy location and the service I received from Jesus Ontiveros was so outstanding, that I felt so inclined to leave a positive review when I left the store. As soon as I walked through the door I was greeted and assisted by Jesus, before I could even sign in on the kiosk. Thank you Jesus, for your generous help and explaining everything to me so thoroughly. Cox, promote this Gentleman now! read more

Cox Store - Television Service Providers Near Me - Rancho Santa Margarita, California

If you have a question or problem see Jesus. He is patient, customer focused and solves your problems. I've been in the store 4 times, never left with an issue. read more

First of all... I have the Ultimate Internet package which should an amazing connection for all of my needs. The smaller packages were just fine for me when I lived in Irvine. That being said, I've had extreme packet loss issues ever since I signed up for Ultimate in Lake Forest. Multiple techs have been onsite promising that it would get fixed. It's been over 3 weeks and I'm still having connectivity issues. I pay Cox ~$200/mo for an unlimited data plan with the best Internet package they offer and I'm getting the worst support I've ever had from an ISP. It's becoming obvious that they have some outdated infrastructure in our area that they have no intention of upgrading. They have a week before I "upgrade" to DSL. It's that bad. read more

The worst service ever!!!!!!!! Internet keeps going down ... hours upon hours on the phone ... technician comes out doesn't fix ... wait another two days for another technician... still no internet...the review is based off of COX service does not reflect the store .... read more

Staff was friendly and accommodates my equipment returns. The company itself is just way overpriced. And their software is behind the industry. If they didn't have a monopoly on internet in the area, they wouldn't be in business imo. read more

After spending 5 hours both on the phone and in this store with employees trying to get a modem to replace mine that wouldn't work I was sent home with a new modem only to spend another hour on the phone with cox jumping through every hurdle the modem they gave me was garbage and couldn't be activated. When I returned to cox to exchange it yet again for a modem the employee took offense to me telling him the modem I was given was defective. When asked if he could confirm the modem was activated he scoffed and refused to show us it was. Do not go to this store and I'm going to be looking for a service provider who can actually get their business in order. Extremely disappointed with both the level of service and the quality of the products cox is trying to pass off as reasonable and working. read more

Adam at the store knows how to handle business. Appreciate you my guy! Thanks for handling the account transfer and primary authorization issues. Well spoken, well mannered, and organized. read more

I needed to return my Cox DVR as it kept acting up. Cory helped us out and was very attentive to my needs, super helpful, business professionalism and very knowledgeable. Highly recommend. read more

We came to return the cable box. Adam is the one who greeted us and gave us the service. He checked our account and found out we are having the old version of the internet box. He immediately offer a new one to us. Super friendly and super professional. Thank you so much Adam! read more

Went to Cox cable store to pay my bill. Great customer service from Gio and Geo ..help me with all my internet needs for my new house. Thumbs up read more

Cox Store - Paying a bill. - Television Service Providers Near Me - Rancho Santa Margarita, California

Do anything and everything you can to avoid using their service their customer service is horrible their prices are outrageous and you can stream and do all sorts of other things on the Internet at a cheaper price forget Cox they suck read more

stay away from cox signed up and they said it would cost me $102 per month for cable and internet out the door!!!!! my bill is $147 every month!!!!!!! stay away!!! this month just got double charged. they can't reverse payment. told them i want to cancel service and they said i'll be charged a partial payment. this is day 1 of billing cycle!!!!! stay away from this horrible company!!! trust me!! read more

So I stopped by the store today to deal with a billing issue. I am new to California and new to Cox Cable. The process of setting up service over the phone last month was difficult and frustrating. It feels like every time I speak with someone they have a different understanding of the promo, the service, the bill, etc. After finally getting totally perplexed I decided to stop by the store and speak with someone in person. I am giving this location a 5 Star based on the experience today. There is a follow up next week that I will update. But today Kevin and Victor did spend some real time explaining what happened and what they will do about it. I felt they really knew what they were talking about and committed to me what they would do and by what timeframe. Told me to come back in next week and it should be solved. It's all So I did go back the following week. Kevin very clearly told me he had not heard back on the situation, apologized, reiterated his commitment to solve the issue and asked me to stop back the following week. I went back the following week and Kevin greeted me quickly. He did have a solution for me that was acceptable So I really wanted this experience to be different. I wanted this group of young people to be able to solve this reasonably well. I started out after the first visit giving them 5 Stars. But what I was told on the third visit ended up not being what occurred. I was told my very first bill was wrong in that no tax was charged. so my third bill would be $20 more than the first. I was told I would be credited back on my next bill for the difference between the second incorrect bill and the now corrected third bill. 1. Tax was never the issue. They are now charging more for the bundle I originally signed up. 2. My new bill issued on 9/3 and they issued the credit on 9/4. So they purposely issued after my auto pay covered the full bill. So after holding my money for 30 days, they admitted they owed it to me and then planned on sitting on it for another 30 days. 3. This entire situation started when one of their people told me if I bundle in home life my bill would be $5 less than without and no install charge. None of that turned out to be true. So in my attempt to unwind from that deal I end up paying more per month than my original deal. When this first started the store guaranteed I would not pay more than my original $184 bundle deal. I actually think the guys at the store really tried to solve it and I think their company just does not back them up. Too bad but I feel like just another person searching for another option. 15 months later: I noticed they started charging me $20 more a month for my bundle. I ran off my bills and went to the store and talked to a guy named Brian. He looked at my bills and told me that after 12 months they charge me $20 more and that was told to me when I signed up. It was not told to me and I asked him where is this in writing. He told me to look at my first bill as that would include the contract and it would be stated in that document. I checked the document and it did say my bill would go up $20 after 12 months of a 24 month contract. I went back into the store and Brian looked at the contract himself and admitted it's not in there. But another bearded guy got involved and told me I would have been made aware when I signed up. I just need to see where in the contract I signed it says this as I can't believe they would not have put it in the contract. No go, they just said it was told to you, etc, etc. They are not bad guys but I just feel like they are trained to be elusive and avoid solving real issues. read more

So shortly after moving into our new place we decided to continue our contract with Cox Cable since we found out that Sendero in Rancho Mission Viejo was one of their major test pilots for fiber optic service for internet, alarm and telephone access. Sounds good and pretty darn simple, right? Wrong. We set an appointment and a technician, that shall go unnamed, comes out to our place to set up cable internet and TV. He immediately informs me "Whoever sets up your flat screen smart TV's needs to run an ethernet cable through the wall to assure best quality streaming video access" so we can simply plug in the TV to the cable internet source without having to use wifi and suffer dropped connectivity. Sounds reasonable. Then he asks me to test my iPhone and iPad for internet connection and the wifi immediately connects without any issues. Sweet! The very next day we call the TV installer to run cables through our wall and hang our smart TV's in the master bedroom as well as the family room. We buy extra long ethernet cables to snake through the wall (as instructed by the cox cable tech) then test the cables.... No signal. So I decide to just settle and hook up both TV's to wifi access. That idea only worked successfully until my family room TV started dropping signal periodically. This totally blowed. I went out of my way to assure the cable worked hardwired and the community as well as Cox Cable prided itself on this groundbreaking fiberoptic cable technology... Meh... I call the Cox phone tech support and the gentleman insisted that I go wifi and that just brought me back to square one and even more frustrated with Cox. Then coincidentally I run into the same Cox Cable technician in my neighborhood who originally activated my cable and had him take a look at my home's telecommunications hookup box. The technician says he did what he could and blamed my builders equipment for not working then he left abruptly. Guess what Cox Cable?... Now, as I type this, both of my smart TV's are running hardwired to the fiberoptic wall jack without any issues whatsoever. Guess why?... The builder informed me that the main ethernet panel is only meant to be used for telephone and alarm services and NOT INTERNET and that the designated internet ethernet cables should be plugged directly into my router. The Cox Cable Technician plugged the wire from then telephone/alarm panel directly to my router instead! Cox Cable, if you pride yourself so much for this groundbreaking revolutionary step in cable telecommunications technology then please spend extra money on training your employees on how to install and activate this technology correctly.... read more

Adam at this RSM has great customer service, and he gave me great suggestions. I'm so glad I came to this location this time. Last time, I went to the El Toro Cox location (around Oct.) and the young lady was a bit confused about paying my bill; infact she told me I had to return my equipment because my bill was past due. I'm was ready to do that today,..return my equipment, but I reconsidered not to because of Adam's helpful advice. I'll go to this location for all my Cox needs. read more

We have been a Cox customer for 43 years. I have always been pleased with internet, hate the price for tv and think their price is too high. Today our modem went out. My husband is handicap and uses a life alert and with no phone service the life alert does not work. I requested that a tech just drop off a modem and I would connect. Of course the earliest appointment was tomorrow between 3-5. This is a safety factor not having phone service. Of course, after two additional phone call begging someone to come my request was denied. It is obvious management only cares about money. not their loyal customers. If we could change we would. Cold hearted to say the least. read more

OK so I wanted to save some money so I called Cox and asked for any plans on their loyalty program to save money. I have been with them for 16 years! 16 years of paying for channels I never watch! So They gave me a plan called advanced economy for my TV cable so I can just get certain stations that I like and I don't HGTV and other things that I don't care about. So that was nice and it save me $36 a month. I thought it was going to apply to all the boxes, however that is not the case. The new Mini boxes will not let you get the premium channels that you're paying for on economy!! Apparently they're not compatible which blows my mind because I can't figure out why I can't get the those channels there if I am paying for the channels. I'm just not paying for all the channels that I don't even care to watch I don't know why everything has to be so damned complicated !!! Why can't they just make everything apply to every box mini box regular box?! I don't know I'm sick and tired of all this stuff it just makes the customer just Mad as hell !! I don't want to pay for stuff that I don't need why do I want to pay for all that? ! I would think the COX would make all the boxes receive all the channels that are being paid for and that would be the fair thing to do whether it's a digital mini box or a regular digital box! After all they're making all the TVs go static if you don't have one of the many boxes so if you have TVs and other rooms you have to have those many boxes and pay for those but you're not going to get all those channels on this you pay on the full price for all the channels that you don't ever even care to watch It's just absurd!!!!!!! read more