I would like to say thank you so much for the help we received. After being denied from every…read morecredit source and this was afterhours we were told that with our dog having a fishing hook stuck inside her gum causing bleeding that we had to take our dog home and in the morning take her to her veterinary clinic to have them remove it!. We were at a loss for word. But that didn't happen because the young lady who helped us came back and said the doctor would go ahead help our dog and not send her home like that .they showed real compassion so I thank you the staff and hospital for taking care of lil girl

We had a great experience at All Creatures Emergency Veterinary Hospital. Our dog was having severe…read morediarrhea and vomiting so we brought her in on a Sunday around 11pm When you arrive, you wait in your car and call them to let them know you're there. A staff member comes out with a form for you to fill out & then you wait in your car until they're ready to see your pet. The process was organized and it didn't take nearly as long as we expected. We were finished and heading home by around 1:30am! Our vet tech Bri & the veterinarian, Dr. Renee Case were both incredibly kind, knowledgeable & compassionate. They took great care of our dog, thoroughly explained everything and sent us home with medication to help her recover. If you ever need an emergency vet, I would definitely recommend All Creatures. They provided excellent care and we also found their pricing to be very reasonable especially for an after-hours emergency visit. I also love that they don't try to sell you on additional items as well. Here are some costs we paid: Exam fee: $150 Full blood work panel: $270 SNAP test: $80 SQ fluids: 82.60 Metronidazole liquid to take home: $58.02 Cerenia Injection: $54.62

They took excellent care of my baby as we laid her down to rest. The hospitality was perfect…read morethrough this difficult time. I read a lot of bad reviews and was nervous about going here. I can say my experience was perfect couldn't have asked for anything more from them. Staff was fabulous. Thank you again through this difficult time.

I went in my dog Arturo got mauled by 2 dogs they took forever to get him situated then tell me…read moreit's going to be 15-20$k it broke my heart telling me pay or be put down no sympathy what so ever I feel like a part of me has been left behind reading these reviews I could have maybe saved my dog at any other vet PLEASE READ THE REVIEWS BE CAUTIOUS TAKE THEN ANYWHERE ELSE BUT HERE

Iron horse Emergency Vet deserves the highest possible rating. I am so grateful…read moreFor the care they provided my foster kitten a few nights ago. I am a foster for 21 years and it's still very hard when I have a kitten that suddenly declines rapidly. Dr Rader was exceptional with her special care taking my kitten immediately and working on her. She came out and updated me regularly, keeping me in the loop. She gave me the full story with the kitten and then kindly gave me all the possible scenarios and options. IronHorse was very respectful to me as a foster that is part of a group, and they also felt confident with the care I was giving the kitten . They are compassionate to animals , and humans as well., as it can be very stressful taking a pet to the emergency vet. Thanks again Dr Rader and Iron Horse vet care. Denise Young

I would like to preface by saying that I don't like leaving poor reviews for companies…read more First, I'd like to start by saying the welcoming staff IN PERSON here was great. Very friendly and thoughtful. My complaints are not directly to anyone, but mostly being misled by what this hospital can do and when it can be done. I scheduled a consultation with internal medicine for August 4th. At the time of scheduling, I let them know that I was referred to them for a rhinoscopy and CT for my dog. They told me over the phone they sometimes can do the procedure the same day but it's uncommon. I understood that but still scheduled, hopeful that they could still do a rhinoscopy in the near future as it was something my primary vet urged me to do soon. They had me pay the consultation fee on same day to confirm my appointment, which I didn't question at the time. Keep in mind, they knew I needed a rhinoscopy with internal medicine specifically at the time I made this call. At the time of our appointment, we met with Dr. Louis who was very knowledgeable and kind. When I asked him about scheduling the rhinoscopy, he said they do not have the equipment needed for that procedure at this hospital (IronHorse) and he is only in the hospital that has the equipment (OakVet) ONCE A MONTH. Adding to that, he was out of town in August so we were looking at September. When I asked the nurse about September, she said there was a line so it's possible we couldn't get in. At this time, I was feeling very frustrated because I felt so misled that they knew the procedure couldn't be done anytime soon but still took my money for the consultation fee and led me to believe this hospital could perform the procedure. If I knew OakVet was the one that had the equipment, I would've just scheduled there. But this information was never offered to me over the phone at the time of scheduling the initial consult. I was told the estimate for the future procedure would be sent to me by the end of the week (this was Tuesday 8/4) and didn't receive anything by Friday. I called on Friday and they said end of day, and I did not receive anything end of day. I called again on Monday and they said they are backed up, I should have it soon. It's now 8/16 and I have not received a call or email with my estimate. Overall, the communication and professionalism of some staff at this hospital is not something I'd subject myself to again. I think once they finish the merge with OakVet, it could function better but if you're looking to get a rhinoscopy and CT, I would look elsewhere. We were able to go to Sage Dublin that same week and have the procedure done. All other vets in the area that I called were very transparent about how booked they were and if they have the equipment to perform the procedure I asked about.

I usually don't leave reviews (unless my experience at a place was well enough to leave one) but I…read morethought this emergency vet clinic deserved one. Around 8pm on march 21st my cat started having trouble breathing and she started convulsing. She wasn't breathing until my brother would shake her to start breathing again. We rushed her to this emergency clinic but she sadly passed away in my brothers arms in the car just two minutes from the clinic. The team was fantastic. One of the members there who took my cat to the back let us stay there for as long as I needed and didn't judge me for crying loudly. My mother paid $600 in total for my beloved cat to be cremated and to have a clay print of her paws which in my opinion is a great price. About a week(ish) later we got to pick up her ashes and the clay print we were promised and I believe the team went above and beyond. I received a card with the team's signatures and a certificate of cremation.

What a disappointing experience. My husband took our dog in for surgery, and what should have been…read morea straightforward visit turned into an extremely unprofessional encounter. Following a minor miscommunication regarding pricing from other staff members, an older employee became confrontational and began calling my husband names being racist to him!!. She even went as far as making inappropriate comments about our family and children. Regardless of any misunderstanding, there is never an excuse for staff to speak to clients in such a disrespectful and unprofessional manner. Instead of addressing the situation professionally and taking accountability for the confusion, the behavior we experienced was unacceptable. We entrusted this facility with the care of our pet and expected to be treated with courtesy and respect. Unfortunately, that was not the case. Based on our experience, I would not recommend this clinic to others who expect professionalism, respectful communication, and accountability from veterinary staff.

Only giving it 4 stars because of the insane wait time. With no communication and we watched others…read morecome and go even after us and be assessed before us. We waited 2.5 hours before being even assessed. But other than that I was happy with the visit. I read all the reviews and was worried about the level of care due to what I was reading. My cat bootsie came in with what seemed like she was exposed to a toxin. I'm glad we brought her in. It was the hardest decision ever but right by her. She had a fever of 106.4 and would have likely passed at home in pain. We opted for euthanasia due to the diagnosis and I knew it was coming. I couldn't afford treatment as it was. They didn't even charge me for the doctors exam for the $189 they only charged us for the euthanasia. Which I felt was a fair price for $199 to take the body home vs golden valley vet whom I called for a quote on the same thing and they quoted me $360!!! Not even for cremation The doctor she was very kind and explained the options and gave me reality. We made the right choice by Bootsie. The staff were great in helping me shave a patch of her fur and even got her paw prints for me and nose prints. I didn't even think they would get it since her whole mouth was covered in the activated charcoal I gave her. But I saw when I got home how many great prints they did of her paws and nose and it warmed my heart to have those. Thanks for helping her transition over the rainbow bridge

I'm not sure what has happened to this place recently, but the service has really gone downhill. We…read morebrought our dog in for a quality-of-life situation and understood there might be a wait since it's an emergency vet. However, once we were placed in a room, we waited for an hour and a half and no technician or veterinarian came in to check on us. No one provided any updates or explained what was going on. We ultimately decided to leave and go somewhere else. This was not how we wanted our little dog's final moments to be handled. It felt like there was very little communication or urgency. It was a very disappointing and upsetting experience during an already difficult time.

I was in and out , which is great no waiting , everyone was really nice and answered all my…read morequestions.

Amazing folks right here in San Leandro to care for our Nala who is a big 73lbs of nerves when it…read morecomes to going to the vet's office! The way Mona juggles the nervous pups like our girl, in with the others, so that everyone is happy and safe is amazing. It is a great service to all pet parents in our area. So very grateful.

I had been here in the past at the old location a while ago. That experience was not so great. They…read moreseemed to only want the money and said it was so that I would not abandon my dog with them. Tabitha was my baby! There is no way that would've happened. Over $1400 later and nothing was diagnosed or treated to the point she was better. Fast forward to today! My little Scooby had to be taken there. The staff were absolutely amazing, friendly caring and patient. Dr. Hilty listened, was informative, gave me several options for what was going on. I appreciated him and the staff. If in need again, I would return for any future medical emergency needs. They said they were trying to onboard specialized doctors to be onsite. That would be perfect for the area. Thank you Dr. Hilty and staff.

We cannot thank the entire team enough for the incredible care they gave our dog, Leo. He came in…read moreafter suffering a traumatic body wall hernia following a fight that he started but definitely couldn't finish. As scary as the situation was, every member of the team treated us with compassion, kindness, and professionalism from the moment we walked through the door. They took the time to explain Leo's injuries, the surgery he needed, the possible complications, and the financial estimate. Even though we were terrified, we never felt rushed or left in the dark. The surgeon kept us updated, answered every question honestly, and made sure we understood exactly what was happening. During surgery, they found that Leo's intestines had protruded through the torn body wall and were very inflamed, but thankfully they were still healthy enough that they did not need to remove any of his intestines. They carefully checked for leakage, thoroughly cleaned the area because of the dog bite, and successfully repaired the body wall. We are so grateful for the skill and expertise that went into his care. What stood out just as much as their medical expertise was their compassion. Everyone treated Leo with such kindness, and they treated our family with the same care during one of the most stressful experiences we've ever been through. Today, Leo has made a full recovery and is completely back to his usual mischievous self. Our little "tough guy" has officially retired from picking fights with dogs many times his size, and we couldn't be more thankful that this team gave him that chance. They didn't just save our dog--they saved a beloved member of our family. They also saved my daughter's best friend. She would have been absolutely devastated if we had lost him, and because of this incredible team, she still gets to grow up with the little dog she loves so much. Thank you for giving our family more time with Leo. We will never forget your kindness, your honesty, and your incredible care. We recommend this hospital without hesitation. Five stars truly aren't enough.

My dog overdosed on his med in the middle of the night (yes, it was my fault ). Took him to the…read moreEmergency service within 30 minutes and the really nice night vet had his stomach empty in no time. He's doing great and the experience was really smooth. And pretty affordable, all things considered. I have one complaint, though. I called twice to the front desk to ask a couple questions about a prescription for my dog. The woman on the phone was not very helpful at all. She couldn't answer my questions and kept referring me to their website, not knowing where on the website I could find what I was looking for.

Overall, fine. I was a patient of this clinic basically ever since I got my first cat in 2018, the…read morestaff are amicable, appointments are easy to get, and they see you promptly and update you on your pet's condition often. I would give this place 5 stars. However, when I came in for my cat's yearly checkup in 2024, Dr. Sirkis had started the appointment accusing me of not caring for my cat's pain and was not willing to hear anything edgewise related to my cat's medical history once she had formed that opinion. When she found the mass in my cat's throat, her tone changed from rude to just plain awkward. "Oo... *wince* He has cancer." As I started to ask about his prognosis while crying and hyperventilating, she gives me a "Yea... Sorry" and "Well, when do you want to schedule the euthanasia?" I was shell shocked that someone who was supposedly regularly interacting with patients would so callously bring up putting down my child. I responded that I would make an appointment with an oncologist (who was infinitely more patient and sympathetic, shout out Dr. Kidd!), and she responded with "Well, if you want to go see someone who's going to say exactly the same thing I did, sure." After the appointment, I double checked with the nurse who came out with my cat to make sure there was truly nothing to be done. In contrast, she was super gentle and sympathetic, and she let me have a good cry. She was a real one for helping me keep it together. Later, when Dr. Sirkis called me with my biopsy results, she continuously brought up euthanasia over and over again. Nothing about keeping my cat comfortable or how long I might get to keep him around. Just "euthanasia" "when do you want to euthanize" "euthanizing would be..." It was cruel and heart wrenching. I asked her to stop talking about euthanasia and to never contact me again. She still sent me a generically printed get well card, rub a little more salt in the wound I guess. The issue is not that she wants me to consider euthanasia. It's that she was heartless and cruel in her demeanor. She was the person I was supposed to depend on during this process, and instead, she made the grieving process even more isolating and emotionally taxing. I felt uncomfortable even having to contact the hospital for more pain meds just in case I would have to talk to her again (in which, even though she knew my cat was in pain, would insist on only giving me a few days dose worth, so I would have to continuously make trips for more medicine, even though the oncologist was perfectly fine giving me a week or two's worth). I literally waited until only now to post this review because I finally moved and don't have to fear the possibility of this horrid shell of a person potentially taking out her displeasure on my other cat during an appointment. She's a terrible person, and since she was so willing to kick me down when I was low, I will say that her last name is perfectly fitting for a clown like her.

Who let the dogs out? Not Nancy( except for a walk or touching grass)!…read more 10/10 sensational care!

Nancy was truly a lifesaver! After a stressful and disappointing experience with a local pet…read moreboarding facility (RFRD Academy), we decided to look for a more personal, one-on-one option for our Golden Retriever--it was his very first time being away from us for a whole week. From the moment we connected with Nancy, we felt an immediate sense of comfort. She communicated promptly and consistently, sending daily updates with photos and videos that gave us so much peace of mind. Nancy was incredibly thoughtful and attentive to our dog's needs, including his diet and routine, and she even made sure he had positive social interaction with her own sweet pup--who quickly became his new best friend! Her warm, kindhearted nature really shone through in the way she cared for him. We will absolutely be reaching out to Nancy for all of our future pet sitting needs. If you're looking for someone who will treat your fur-baby like one of their own, Nancy is the one. You won't regret it!

The experience with Alex wasn't not good! The of dog…read moretraining is not regulated so be aware it was advised by animal care controlled San Francisco.Francisco. It's of this experience that I would not recommend this person and we'll look for someone else to help me with my dogs. I am very unhappy. I had an appointment with him at 11 o'clock and he took someone else instead, even though I was scheduled very poor business practices to do this to any customer.

Dear Alek, I wanted…read moreto take a moment to express my deepest gratitude for all the training and guidance you provided. Thanks to you, Bella is now fully trained as my service task dog and has been accompanying me everywhere I go, making me feel safe, confident, and supported during our travels around the world. Your work has not only given me a highly capable service dog, but a truly reliable companion and loving member of our family. I wholeheartedly recommend you to anyone seeking to train a service task dog with the highest standards of care, trust, and professionalism. An additional and heartfelt thank you from my family as well--for training Bella in a way that has enabled my independence and finally made it possible for me to travel and see the world. This freedom is something we once only dreamed of, and we are forever grateful. With appreciation, Nadia and Bella