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    Veterinary Emergency Clinic

    3.3 (135 reviews)
    Open Open 24 hours
    Updated 2 months ago

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    Mahmah...now in heaven, but forever in our hearts.
    John D.

    Everyone that we had help us out last night was very caring and nice. We were very grateful for this team for making Mahmah comfortable and sending her off into her deep sleep to be in doggy heaven. It is one of the saddest times in a person's life when they have to lose their furbabies. We got right in and they took care of everything nice and smoothly for us. Also supplied kleenex and gave us the time we wanted and needed. A very nice tech also came in and did a pawprint for us. Dr Caldwell was very sympathetic. She really helped with this very sad time of life. The facility is also very clean and safe feeling. Thank you for all the help last night.

    Rude worker. Kristen

    My heart is broken! Not only did I have to deal with the loss of my dog but I also had to deal with a very rude assistant, Kristen, which made my moment of heartbreak even more stressful!!! My beloved dog of 14 years died in surgery, the doctor told us to hurry back to say our goodbyes. We decided to take her home...they asked us if we wanted paw prints but we didn't know we would have to wait hours, we were told it'll be about 15-20 more min every time we asked... or we can call you, I said, we live out of town, how long does it take?... their response, "we're really busy"... but my dog just died and we would like to take her home and start the grieving process.... Ok wait outside and we'll bring her out... 1/2 hr, 1 hr, 2 hrs, 2 1/2hrs... They make you wait outside to bring your dog's body to you... While waiting for the paw prints and our dog who just past away, the office assistant (she said her name was Kristen), walked outside on her phone,... (after almost 3 hrs now) looked at me and said, no she's not ready yet!... so I asked how long would it take for paw prints and she snapped back in a very rude tone about how busy they were. I said, don't talk to me like that I just lost my dog and that's really rude... as she walked away and went back into the building. Kristen was really rude for no reason and showed no compassion for our loss. When I went to the office to complain, her apology was more of an accusation that she replied that way because she was on the phone... and she still did not give a genuine apology. Instead her and another office assistant that had tattoos on her neck bagan to forcefully tell us to wait outside or on the couch and to get away from the counter.... was still rude and only then she finally asked someone to get paw prints done... and get our dog ready for release. I was too distraught to argue and was just happy they were finally going to release our dog to us. When we finally got her body, they left the IV in her arm from when she was in surgery.and the paw prints were not in a certificate it was literally on scratch paper. I understand being stressed because she works in a busy environment but if they would have just given us our dog when we got there that would have been one less thing on their to do list to be stressed about. Why did it take a complaint to get them to give us our dog back??? After the complaint, it only took them 10 minutes to give me my baby. Now we can bury her and have closure. I would have given no stars but I am giving 1 star because there were 2 other office assistants that were actually very kind. Shalom and a gentleman who I didn't get his name that left at about 8:30p. Thank you Shalom I know you tried to help, I did appreciate that you tried to get our baby ready for release and kept getting told no. Now we take lay her down to rest in peace.

    Karen W.

    WARNING!!!!!!! My dog ate a piece of a toy , she threw it up at home, but in the middle of the night began vomiting and diarrhea. Took her to this place at 230 in the morning. She was stable but I was worried. Got her in at 430am, filled out paperwork explained what happened and the fact that she has a history of pancreatitis. The symptoms are also associated with pancreatitis. I authorized credit card charge ahead of time, asked to be called 3x for X-ray results before any other procedures may have to be done. At 730 am I get a call that Annie had surgery. I got not one call from this place, within 3 hours my dog was in and out of surgery for NO reason and without my permission or knowledge!! There was no blockage,I should have been given the opportunity to choose for My family member. She should have been given a chance with fluids and antibiotics and observation as she was stable. 2000 dollars for a procedure that put my Annie at risk, and pain and suffering for her!!!! I have attempted MULTIPLE times to speak with these people to no avail! It's not about the money , this is an ethical and moral problem with this VET! To top it off it was the director who chose to put my dog through an unnecessary procedure!!!! Be careful, I know we all love our pets, mine could have died in the operating table for NO reason!

    Griswold
    Jennifer D.

    We took our Dane here this last Friday at 1 am. He wasn't acting right, we thought he had a fever or was feeling ill. Turns out he had extreme back pain. The girls took him in and Doctor Holmes knew exactly what was wrong with him. For these gentle giants, finding that out before it gets worse ( how we lost our last Dane) was a great sign. He was put on meds and got a shot for the pain. He is doing a lot better but he is on bed rest. Thank you! You girls saved our baby. We don't want to lose him like we lost our last, so this was a wake up call to start really monitoring him. This place is great and cares for our Dane just like his regular vet.

    Teresita R.

    I took my baby here when he sprained his neck. The wait line was long but totally worth it. The vet that was working that day was so nice and explained everything to me in great detail. He gave us medicine and it was all of a reasonable price I wasn't expecting. Definitely recommend coming here!

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    Page 1 of 4

    Ask the Community - Veterinary Emergency Clinic

    Review Highlights - Veterinary Emergency Clinic

    The girl that helped us ( I am sorry I didn't get her name as I was fairly distraught) was kind , compassionate and caring.

    Mentioned in 6 reviews

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    People searched for Emergency Pet Hospital 230 times last month within 15 miles of this business.

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    Standiford Veterinary Center - GCH CH Olgivan Show Scowling Wampus BCAT DCAT CGC CGCA CGCU ATT TKN TKI TKA TKP TKE VHMA VSWB VSWE PKD-N PKD-BK1 "Newt"

    Standiford Veterinary Center

    (369 reviews)

    I see quite a bit of negative reviews here, but I had a very different experience. I took my dog in…read morebecause she was obviously in pain, but I didn't know what the cause was. Ultrasound showed she had liver tumors and was heavily bleeding into her abdomen. She had to be put down. All the staff members were very kind to me. The vet (unfortunately did not get her name) was super professional, straight forward, and as nice as possible about everything. She has a very difficult job. Nobody wants to put an animal down!! This was at 5am and it's an emergency medicine vet. Of course they charged more than a regular vet. However, they partially refunded what they initially charged me when they realized she had to be put down and no longer needed further workup/treatment. The bill went from $850 to $640. They could have just stuck with the initial charge and said they did x, y, and z to justify it but they did not. I didn't even ask and I was in no position to know any better. So if anyone reads these reviews, know that there are honest people working there. Maybe there's some bad apples I don't know, but this was my experience.

    I'm not sure what has happened to this place recently, but the service has really gone downhill. We…read morebrought our dog in for a quality-of-life situation and understood there might be a wait since it's an emergency vet. However, once we were placed in a room, we waited for an hour and a half and no technician or veterinarian came in to check on us. No one provided any updates or explained what was going on. We ultimately decided to leave and go somewhere else. This was not how we wanted our little dog's final moments to be handled. It felt like there was very little communication or urgency. It was a very disappointing and upsetting experience during an already difficult time.

    Taylor Veterinary Emergency

    Taylor Veterinary Emergency

    (328 reviews)

    I usually don't leave reviews (unless my experience at a place was well enough to leave one) but I…read morethought this emergency vet clinic deserved one. Around 8pm on march 21st my cat started having trouble breathing and she started convulsing. She wasn't breathing until my brother would shake her to start breathing again. We rushed her to this emergency clinic but she sadly passed away in my brothers arms in the car just two minutes from the clinic. The team was fantastic. One of the members there who took my cat to the back let us stay there for as long as I needed and didn't judge me for crying loudly. My mother paid $600 in total for my beloved cat to be cremated and to have a clay print of her paws which in my opinion is a great price. About a week(ish) later we got to pick up her ashes and the clay print we were promised and I believe the team went above and beyond. I received a card with the team's signatures and a certificate of cremation.

    I've had some very amazing experiences with the majority of the staff here. Every time i've come…read morethey've been understanding and very communicative. Everyone to help were female and extremely compassionate and competent. The vet techs were friendly and knowledgeable and my cats have always been treated very well. They treated our Titi so well when he held to be held over the weekend, and allowed us calls and checkups to see how he was doing. They were all so sweet and let us know how much they loved him. I recently had to put a stray I had been caring for down and they were so kind and patient and even recognized my mom as Titis owner. It felt like they really cared. They explained everything and got him cleaned up so that he could have a dignified farewell. We got his clay paws and they gave us two cards for both my boyfriend and I (we didn't know they'd do this and it was such a thoughtful thing to do) with an ink print of his little snout on it along with some signatures. My only negative experiences have been with the purple haired girl there. She is usually sitting at the desk. The way she speaks to pet parents there is appalling. I've watched her flat out ignore customers if they are not standing exactly where she wants them in line, cut people off, and just be extremely rude as well as not relaying necessary information until prompted. I understand needing to be firm and calm in stressful situations, but the other workers there can do it without belittling and making just nasty and unnecessary comments. She was being so unpleasant to the people in the waiting room regardless of what they were there for. I couldn't believe her lack of decency and talent for escalating calm and respectful situations to anger and irritation.

    All Creatures Veterinary Emergency Clinic

    All Creatures Veterinary Emergency Clinic

    (300 reviews)

    Brought my dog in on Sunday night of Memorial Day weekend due to bloody diarrhea, vomiting,…read morelethargy etc. We were given onboarding paperwork almost immediately and were seen fairly quickly. I didn't catch all of the staff's name, but Heather and Dr. Case were very professional, compassionate and reassuring. My dog was examined, given bloodwork, and a pancreatitis test all on site and was able to get a diagnosis quickly. They gave us inpatient and outpatient options for the treatment of our dog. Overall costly, but generally fairly priced considering it's an emergency vet. I also want to note, the staff had to put down an animal for a family. Dr case and the assistant were very professional and compassionate during and after the whole ordeal. They helped us afterward and didn't skip a beat. We thought we were going to potentially lose our boy that night, and very well could have, had it not been for this establishment. Worth every penny. Thank you guys!

    I am writing to formally express my deep dissatisfaction with the care my family and I received…read moreduring one of the most difficult moments we've ever experienced--having to say goodbye to our beloved cat, Chloe. We brought our 16 year old Chloe in after she had been diagnosed with a blood clot in her right back leg, and we made the heartbreaking decision to have her euthanized to prevent further suffering. We expected compassion, gentleness, and basic empathy during this process. Unfortunately, what we experienced was the complete opposite. The veterinarian, Dr. Wishner who attended to Chloe showed no compassion or sensitivity. His handling of her was rough and lacked the care and dignity that any animal--especially one in her final moments--deserves. It was incredibly upsetting to witness, and it added unnecessary trauma to an already devastating situation. However, I do want to acknowledge that the veterinary technician, Brie, was very kind and caring. Her compassion did not go unnoticed, and we truly appreciated her support during such a difficult time. This experience overall was not just disappointing--it was unacceptable. No pet owner should have to endure such a cold and careless experience when saying goodbye to a cherished member of their family. Because of this experience, I would never recommend this veterinarian to anyone. I hope this complaint is taken seriously so that no other family has to go through what we did. Sincerely, Christina & Michelle Olivas

    Veterinary Emergency Group - VEG veterinarians in surgery

    Veterinary Emergency Group

    (170 reviews)

    I wanted to personally extend my sincere gratitude and appreciation to every member of your team…read morefor the outstanding care and compassion shown to my German Shepherd, Shasta, during his recent emergency visit. Shasta was brought into your facility on Thursday, May 28, 2026, at approximately 1400 hours after suffering convulsions and unusual behaviors that were most likely caused by the ingestion of an unknown substance. As you can imagine, this was an extremely frightening and emotional situation for both my family and me. From the moment we arrived until Shasta was discharged on May 29, 2026, at approximately 0630 hours after making a full recovery, your staff demonstrated professionalism, compassion, honesty, and genuine concern for his well-being. During his stay, it became necessary for Shasta to receive IV medications as well as catheterization and monitoring. Throughout the entire process, your staff kept us informed every step of the way, explaining procedures, treatment decisions, and his progress with patience and understanding. What truly stood out to us was not only the excellent medical care provided, but also the kindness and humanity shown by every person we encountered. Your team was down-to-earth, accommodating, and compassionate during a very stressful time. It is clear that the people at VEG ER Services genuinely care about both the animals entrusted to them and the families who love them. Shasta has been an important part of my daily life and well-being, and seeing him recover under your care meant more to me than words can fully express. Shasta's treatment and recovery. In today's world, compassionate professionals such as yourselves truly make a difference. The Staff at VEG ER were the best, and I would recommend them to anyone who is need of emegency pet services. They even refunded me a large amount of my payment. This further proves they are not out to make an easy dollar and truly care about peoples pets. With deepest gratitude and respect, Rob S

    Today our family made the extremely difficult decision to put to rest our 12 year old Rhodesian…read moreRidgeback, Ruby. She was an amazing companion and I struggle to hold back the tears while writing this review. The staff at VEG was simply amazing, and Dr. Shannon took the utmost care to explain everything and give us the necessary time to make the decision on what would be best for Ruby. There will never be another dog like her, and we want to express our gratitude to the staff for showing the grace and consideration through Ruby's final moments. We even gave her Hershey's kisses drops which were in the room for a final "meal". We wanted to leave that taste in her mouth as she passed. THANK YOU!!

    Veterinary Emergency Group - VEG veterinarians in surgery

    Veterinary Emergency Group

    (662 reviews)

    When you have pets. Stuff happens. We have a great local Vet in Oakland, but when my sweet cattle…read moredog boy Dingo started projectile vomiting and had scary bloody diarrhea we needed urgent help. We called our regular vet, and with it being a Friday afternoon they had no available appointments. Totally understandable, we were referred to an emergency clinic in Berkeley. The traffic in that direction to berkley was terrible, and by this point my poor dog is shaking and pooping blood. My coworker from Pacifica, overheard my panic as I was on the phone at work with my husband who was with our sick dog frantically trying to find an emergency clinic, suggested VEG veterinary emergency group. She said she had heard great things and took her sick pup there, from Pacifica to San Ramon based on others glowing recommendations of them. I instructed my husband to rush to San Ramon, while I called veg to give them a heads up on my dog being rushed in. By this point, I'd called multiple other "emergency" pet clinics and was frustrated with the lack of appointments (and empathy). I called VEG fully expecting to get turned away and I was pleasantly surprised with how Wonderful, supportive and helpful the front desk gal was. She calmly heard me out, understood that I was at work my husband was in the car speeding towards them with a vomiting shaking, mess of a dog. She texted me an intake form to fill out. And told me not to worry and that they would be ready to help my husband and dog as soon as they came through the door. This place has pet emergencies dialed in. My husband said as soon as he came in, they greeted him and my dog dingo by name and took them in side and seen by a vet FAST. They quickly administered IV hydration, gave him anti nausea and anti diarrheal. They took blood for tests and X-rays ( or ultrasound I'm not sure) to check for blockages. My husband was blown away by the open lobby and the efficacy and compassion. Thankfully seems like our Boy will live to see another day, he's feeling much much better. And we now have a go to location for any pet emergencies. Don't hesitate on driving here from anywhere in the Bay Area for an animal emergency. They are worth the drive and the money. I will say it was not a cheap visit but given the circumstances the care and the efficiency was well worth every single penny. This place is great. Thank you so much VEG. The best in pet emergencies

    We had to take our immune-compromised dog to VEG recently after we noticed one of his paws swelling…read moreup and turning purple. We were so fortunate to have Dr. Matsuo looking after him. The level of compassion and care that we received from her is unparalleled. She was so patient, kind, called with updates frequently, and genuinely cared about his well-being throughout his stay. When his condition got worse and had to be transferred to specialty hospital, she called hospitals multiple times, trying to get him admitted after being told they wouldn't take him and even escalated to her Director to also make phone calls. She fought for him - fought to keep him alive. After she was finally able to get a specialty care hospital to take him and he was transferred, she called daily to check up on him even after he was discharged from VEG. The world needs more doctors like her especially during difficult times. Dr. Matsuo is a kind human, who gives me hope again that there are doctors out there who actually care about their patients vs. focusing on volume. VEG is so incredibly lucky and fortunate to have her and I highly recommend that if your pet ever has the unfortunate need to go to VEG, you ask for Dr. Matsuo. We thank her so much for being so patient, having tenacity in fighting for patients, and being just an amazing, wonderful, compassionate person. We thank you so much for saving Pinot.

    SAGE Veterinary Centers - Redwood City - Bubba

    SAGE Veterinary Centers - Redwood City

    (695 reviews)

    Our 6 year old dog Ruby was completely lame.... Unable to walk, clearly in pain...I took her to a…read morerehab center in LA and wasted a year before going to see orthopedic surgeon Dr. Bear at Sage. Ruby had her first TPLO surgery in August 2025 and the second in October 2025. It was expensive but we're thrilled... we got our Ruby back! She's walking, running, having fun at the beach - all pain free. Our family is once again making memories with our girl. I highly recommend Sage and the TPLO procedure.

    I had a very difficult experience with this SAGE emergency vet services, and I feel conflicted…read moreabout how to review them because there were both compassionate and deeply frustrating aspects of my time with them. First, I want to acknowledge that the staff were kind, gentle, and clearly cared about both me and my cat. During an incredibly emotional time, they treated us with empathy, and I'm grateful for that. However, my cat was in renal failure, and I don't feel that I was ever given a clear or honest understanding of how serious her condition truly was. I was repeatedly told that her situation was treatable, particularly once she started eating again. She ended up staying there for three nights, and while I was told she had begun eating at the clinic, when I brought her home she still wasn't eating and was in very poor condition. What's most difficult for me is that she passed away the day after I brought her home, after I had spent nearly $16,000 on her care. Looking back, I strongly wish someone had been more candid with me about her prognosis and whether euthanasia might have been the most humane option. I feel like I wasn't given the information I needed to make an informed decision about her end-of-life care. I don't doubt the compassion of the staff, but I do wish there had been clearer communication and more medical guidance during such a critical time. For anyone going through something similar, I would encourage asking very direct questions about prognosis and quality of life, as I wish I had been guided more firmly in that direction.

    Veterinary Emergency Clinic - emergencypethospital - Updated May 2026

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