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    Cozy Day Spa

    5.0 (9 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 month ago

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    Response time

    20 minutes

    Response rate

    100%

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    Getting a pedi and enjoying some hot tea!!
    Rebecca C.

    Highly recommend! I was gifted a package with a massage, facial and nails and the overall experience and attention to detail was top notch. Love Aveda products!! Will definitely be back!

    Silver glitter manicure

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    11 months ago

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    4 years ago

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    6 years ago

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    Thaddeus H.

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    Massage Express- Keller

    Massage Express- Keller

    4.8(62 reviews)
    2.4 mi
    $$

    Buyer beware! This place uses deceptive practices to charge you with out services rendered! I…read morewalked in for a massage on Sunday. Two ladies were upfront, one therapist and a front desk worker. They had no therapist available at the time and this was approx. 2pm. I told them I would continue to look for a place who could get me in immediately as my back was killing me. The front desk worker said, well we have a 5:20 pm spot. She said well do you want to book it just in case. I said sure. She said "we ask for a credit card on file, just in case you are a no show, we charge you". I said that make sense. I left and the next place I stopped said they could get me in immediately. I wrote the Xpress location in Keller right away to cancel. I received a response that said the appointment had been cancelled. Two days later I see a charge for over 50 dollars. I called the credit card company that I used, who refunded the money immediately because I have the cancellation text. I then called the facility who said that this is common practice, and their policy is that if you cancel or NO SHOW, you will be charged. Can you imagine this with any other service? I would like dinner at a nice restaurant but then you cancelled it and get charged for what you would have eaten. Or how about a car. I was going to buy a car but changed my mind and they still charged you for the car you should have bought, so that the salesman makes money. This is insanity and I will never be back to this location every again! I would caution you as well. This policy was never conveyed to me and the girl I spoke with on the phone said "oh she probably forgot". Umm yea because why would I ever agree to pay for a probable service? Horrible business. Update: the manager of this business wrote me and said yes we have evidence that our staff didn't advise you of the policy and that he would try to help me get my refund "even though my cc has already refunded the money", but when he saw this review he sent me a text at 11pm at night. "I saw your rediculous review on Yelp. I had told our system not to fight it because it was an honest mistake. But your lies on Yelp are stupidity. You never once on the video said you were going to look for another location for a faster massage. I will upload the video and audio to Yelp to show this. I was ok with eating the 30 dollar chargeback but now I'm going to fight it" These people are not just crooked but obviously have mental issues.

    Highly recommend Anna! Not from here, but now making it a point to come and see her because of how…read morerelaxed I left! She's 'the beast' for a reason. See you soon!

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    Cozy Day Spa - spas - Updated May 2026

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