Curtis arrived early, put his booties on, and immediately went to work. He listened to our problem and resolved it quickly and courteously. We highly recommend him! read more

It was very hard to decide on a star rating. I don't like star rating to reflect price, but this was a bit of an unusual situation. My geothermal heat pump stopped working, and I had been told by someone else it was likely a bad capacitor. I could get a replacement for about $20 and install it myself, but if I wasn't careful, could get seriously hurt. So I called the experts. The good: they came quickly (within 2 hours of my voicemail to them), and the work that they did do was (from what I can tell) done well. The bad: it was massively expensive. $538 to replace a $20 40 uF capacitor, that did not fix my problem, and never actually got used. When they called me back, they told me it would be $170 to come out and determine the problem, plus the cost of the repair. OK, I said, figuring it would be a $50-$100 job above the $170 fee. The tech tested the capacitor, and it worked, but was out of specs. He replaced it with a universal capacitor (a $50-$100 part), which had the sole advantage that the tech could test different uF levels. I agreed to replacing that, since it part was out of spec and would need replacing anyways. It did not fix the problem. I was charged $368 for parts+labor for that (above the $170 fee to show up). That's about $250 labor for maybe 15 minutes of labor (he was here for about 45 minutes, but I'd guess about 30 minutes of that should have been covered by the $170 fee to show up and diagnose the problem). They did provide a quote to replace the compressor, but I ended up getting a geothermal company approved by the manufacturer to look at it. This other company had to replace the compressor (which was under warranty), and gave me a replacement 40 uF capacitor at no extra charge, so the fancy universal capacitor was never even got used. Ultimately, I paid over $500 to replace a $20 part, that did not fix my problem. If it had just been the $170 fee to "arrive at residential customers home and determine issue with system", that would be fair: I knew the exact price ahead of time. But an extra $368 above that to replace a $20 part that didn't even require replacement (but was about due for it)? Not cool. read more

Very bad company. I had an installation done by them in 2014. Customer Service person was ignorant and the owner just as bad. Stay away.

I wish I had read the Yelp reviews before calling this company. Their sticker was on my carrier unit and I looked at the google reviews which were good, so I called them first. Their business model is basically to milk the customer for as much money as they can get out of them. I had a carrier unit stop working with a few error codes. They sent a guy out for $170 to diagnose (fine, whatever). He concluded I needed a new inverter which was still under warranty. They estimated $580 which seemed high for a part that was under warranty, but I said ok. They sent 2 different guys out next time who had no idea what they were doing, spent most of time in van or chatting. Told me they couldn't get it fixed, said I needed a new compressor (again under warranty). Quoted me an estimate for $4200 for compressor. I told them no. Called my oil company, who also does HVAC (which I should have done originally), got it up and running in one visit for less than $500. Stay far far away. read more

Had signed up for a Annual Service plan based on seeing their vans in the neighborhood, but never read reviews here. I hope I had. Called them before my 1st service appointment for an AC repair work. Phil came within 2 days of my call and investigated the issue. He suggested I needed a capacitor to be replaced and it will be $300. This is a $15 to 30 part so I said no. He had suggested due to low refrigerant add that as well as do the dye test (total cost would had been around 500-600). To which also I said now. Now I am wondering if I should continue with the service plan or just cancel it since if they ask me to pay 10 to 20X of the parts cost and also charge dearly for labor, who knows how much poor I would be before the service contract is up. Am not sure all HVAC repair companies mark up like this? I understand paying some markup for the convenience, but when I called to ask if it is justified to charge so much for their service plan customer (who if treated right, can be long term customers and provide good referral) and the response I got is that I should be happy and willing to pay that for my convenience and CPS buys directly from manufacturer and not from retailers. Am not sure how good their service is, but the price gauging and they way they interacted with customers on the call was surely not something expected. I have requested them to cancel my service, but they suggest they will have to rebill me since they charged me based on me being on their service plan. Waiting to see their new bill and will provide update here with hopefully changing my ratings. Stay tuned. read more

I needed a new thermocouple for my gas furnace. CPS was able to schedule a call the same day. Chris was on time, professional, wore dust covers on his boots, and got it fixed within 15 minutes. They are paperless, so the receipt will be emailed. I like all that. The reason for the so-so rating is the cost. It was $150 for the house call, then $150 flat rate to replace a $10 part in 15 minutes. I understand people need to make a living, but that is a bit extreme. They were clear about the cost up front, though they would not give an estimate for the thermocouple replacement on the phone. Which I now find surprising given they work on flat rate. read more

Peter visited my house in Marlborough a couple days ago to give me an estimate for installing the Mitsubishi cooling units, and while he was here, he was very professional and courteous. However, when I received the estimate today, I followed up with a few questions to make sure I was understanding it correctly (as it is quite a costly investment). Peter's curt response was, "That is exactly what I quoted. Read the quote." I understand that email is sometimes not the best medium to hear tone of voice, but I don't think I'm mistaken when I say that this can come across as rude. I do realize that this is a busy time of year for HVAC companies, and I am just one customer. As a business owner myself who writes estimates all the time, I am all too familiar with clients asking me redundant questions. It can certainly be frustrating. Nonetheless, I would NEVER say/write to a customer, "That is exactly what I quoted. Read the quote." That makes me feel stupid, as though I was not smart enough to understand something. As a result of this poor customer relations, I will not be giving this company my business, nor will I recommend it to others. In the HVAC business, where they are going into people's homes and asking them to spend a considerable amount of money, I would hope CPS would consider this experience seriously and make strides so that it doesn't happen to other customers in the future. read more

CPS Heating & Cooling was recommended to me about four years ago and we've been having them take care of our annual AC checkup since then. They are dependable and have fair pricing, and everyone from their staff is unconditionally friendly and professional. We really appreciate the detailed info they provide following each checkup. We'd really prefer to have CPS take care of our annual heating system maintenance as well, but we have oil heating which isn't among their services. Chris T took care of our checkup in spring 2016, and he was a pleasure to work with. We're very satisfied repeat customers, and we expect it will stay that way. read more

The problem with this company is Melissa, the person who handles the calls..the worse possible customer service, she truly believes she is always right and never wrong...she just yelled and screamed at me on the top of her lungs for questioning her. Someone needs to tell her that she works in a service industry and how to treat clients. My recommendation is stay far away! read more

They came 2x, to service my Furnace, didn't resolve the problem. They insisted I needed a new furnace. I refused to pay them the 2nd time. Had another comp come in that was experienced with servicing my furnace brand, fixed the problem in 15 min with an an alan wrench. read more

Our A/C unit broke. We were told we had to pay a $120 fee to get them to come out. We assumed this fee would be rolled into the cost of the service as most companies do. We found out it was a non-refundable "diagnostics" fee. A technician came to the house, told us our transformer was fried and that he tested that part separately to confirm it was not functioning. He attempted to replace it and then said the control board was broken and that they'd have to order that part. He also proceeded to tell me that the part alone could cost anywhere between $600 to $1000 or more. He also said he could replace it and we'd find out that the blower needs replacing as well. Given that this is looking like thousands of dollars, we started calling around and considering replacing the unit. We found another reputable business willing to come out with NO fee. They fixed the system for about the same price as CPS' diagnostic fee. We were told the transformer was not broken. I spoke with the owner to request them to waive the diagnostic fee, since the diagnosis was incorrect. She made it perfectly clear to me she was unwilling to do so and started hounding me for information on who I used, claiming that it must not be a reputable company. I would not recommend doing business with this company If you do, make sure you get a second opinion! read more

I've purchased maintenance contracts from CPS for the past 11 years. Yesterday (Thanksgiving) our furnace went out, so we called for emergency service. Our contract states that they'll get back to us by phone within two hours. We have been calling for 27 hours now and still have not had a response, so I've just driven to their office location. No one is there, and their trucks are snow-covered in the parking lot, so it looks like they've simply taken the day off. Tough luck, emergency customers. It's bad enough that their salesperson was 45 minutes late to an appointment where I had invited CPS to bid on the replacement of two of my three systems, and I've learned to live with the frustration of having to wait two months for an annual inspection appointment even when I call for an appointment the day after I receive their reminder postcard. But there is no excuse for them to ignore emergency calls from contract customers. read more

I am soooooo thankful I know CPS Heating and Cooling. I'm trying to buy a new house and the home inspection revealed possible issues with the central air conditioning. I called CPS and they understood the need to have someone come over right away. Chris T. arrived a few hours later, inspected everything, gave us a verbal opinion and suggestions for the next steps. He was clean, professional, and answered all my questions. Thank you Chris and CPS! read more

As one might expect the follow-up comments about my review of CPS is a total fabrication and an attempt to put the blame on the customer rather than accept responsibility for their own shortcomings. They just don't get it do they? Read the other reviews... the pattern of poor service and questionable ethics is clear. Stay away from this company at all costs! read more

I paid for 2 hours, and of these the guy was in the restroom for 20 minutes, in his van for 20 minutes, and walking around for 20 minutes. 1 hour of work, and 2 hours of charge; on top of the rate being astronomical already. Be ready to pay these guys a rate effective that of a neurosurgeon. read more

VERY negative--can I give zero stars? We feel cheated: their main concern seemed always maxing out how much they charged us for every visit, even though we had a service contract. BEWARE. Our experience with CPS goes back years. They were a subcontractor for our house renovations, and "upgraded" their work--used a more expensive system--without approval from us or our contractor: just presented us with the higher-than-agree-on bill. We worked it out that our contractor took some of that hit, and we'd pay CPS the rest with them throwing in 5 years of service contract. They refused to honor that deal. We paid for the cooling system service contract anyway because we were having trouble with the ducts/air-handling system they worked on, including a thermostat-controlled damper that was supposed to turn the upstairs into two separate cooling and heating zones. It NEVER worked. We called them in to fix it, and they said the damper had "failed"...and charged us again for the new damper. It took them a long time to "complete" the repair, as they said the new damper wasn't working right and need "adjustment." After some time it was clear that it wasn't working--still or again, I'm not sure--so we asked them to look at it again. The technician said that some parts--or the whole damper unit--would have to be replaced again, and quoted us a very high price. He then said he'd have to charge us $160 (the usual "diagnostic" call is $120) for his look-see because we didn't have a contract. We did have one; we called the office. The front office said the contract was close to expiration, but if we paid the $240 renewal, that would cover the service visit and the contract, so we did. Then today we had cooling problems again--this time with a compressor--so we called...and were told that the service contract had lapsed! They told is they'd had taken the $240 we'd paid and given us a "heating system" contract instead...even though they don't service burners and we asked for a renewal of our cooling contract. They "explained" they consider the ducts and air-handlers part of the heating system, even though the cooling system uses the same ones. Last straw. Hard not to feel cheated. Throughout, the front office was completely unconcerned with customer satisfaction and doing right by us, and seemed only concerned with maxing out a charge for every visit, even though we had a contract. My advice: STAY AWAY. read more

Service experience was OK, but charges are outrageous. We called for them to diagnose a faulty ac system, and while there they replaced a basic, 20" x 20" filter that I can get at Home Depot for ~ $8, and charged me $78 for the filter, in addition to the cost for the service call. (For anyone not familiar with replacing a furnace filter, it takes about 30 seconds.) Said it was for the convenience of having the filter with them, and that prices have gone up. Last year for the same service they charged $29 for the same filter. Make sure you know ahead of time what you'll be charged. Full disclosure: they ultimately agreed to charge "only" $39 for the filter, but said that in the future it will be $78. read more

On 5/3, I called for annual air conditioning maintenance appointment and was given date for end of July. Unacceptable. The representative said they call to schedule but when I asked when they called me she said they hadn't gotten around to calling customers yet . They received my $300 plus annual fee in advance in January so maybe for that fee they could be a little more responsive and take care of their current clients. I have older air conditioning units and needed the annual checkup. It is unacceptable that I have to wait close to 3 months for an appointment!! read more

Brian came out to perform annual maintenance on my heating system. He spent a good hour checking everything and explaining why he was doing what he was. He was very professional and very thorough. I am glad that I chose CPS to service my HVAC equipment. read more

I signed a maintenance agreement one year ago and paid for the one year. At the time, they inspected my system and agreed to the maintenance plan. They came in fall and since we were not using A/C they said to expect a reminder card in the Spring for the check up. I received the card in Spring and when I called they had no appts until end of July. Due to a work appt I needed to reschedule which became my appt last week (Aug 23). The tech told me I had a leak in the system and that it would need to be replaced, he would get me a quote and was not sure if covered under the premium plan I was on. He also told me that the wiring to my outside A/C unit was wrong and he could smell smoke from the wires so he handed me a card to call this one electrician. When I questioned the fact that they inspected the unit last year and said it was fine, there was no response. He also told me that I had to pay my renewal fee that day. I told him the renewal just came in the mail and it is not due until Sept 1st as stated on the invoice. He went outside to call the office to tell them that I was not paying today. He came back and told me the office was calling me. Melissa in the office called me and I told her that I was going to renew and pay by on line banking so I was not paying today. She gave me attitude and was insisting that I needed to pay today. When I told her that the bill she sent me had a due date that was a few weeks away she disagreed with me. I tried to explain what my understanding was of the agreement and she continued to talk over me and she treated me like I was a problem. I ended the call by telling her I wished to speak to the owner. CPS then sent me an email saying that after reviewing the photos the tech took while at my house, they have determined that there is no leak, it is condensation. I now do not trust them, I am having my own electrician look at my unit. I am not renewing my agreement with them and Melissa is very rude. I would stay away. read more

This company does not keep accurate and truthful records and then tries to blame the customer for their inadequacies. Owner lied through teeth and refused to help on coldest day of the year. Unethical rude treatment. I would not recommend. read more

Danny was excellent. Arrived early. Spent extra time working with customer support of my thermostat manufacturer to work out why not connecting to wifi. Worked out thermostat transmitter broken and he's called in CPS service to get a new one under guarantee. New appointment for replacement of thermostat already booked. Great service. read more

Mike from CPS, helps us with our annual AC maintenance. He is very professional doing his job, and he explains very well all my questions. Thanks Mike. read more