I had such a great experience thanks to our server, Ava! She was extremely kind, attentive, and made sure our table had everything we needed the entire time. Her positive attitude and excellent service truly made our visit even better. We will definitely be asking for Ava again the next time we come back! read more

Our server had us sitting at the table over 20 minutes before taking our drink order. Then we waited 10 minutes to get the drinks, by the 30 minute mark she came back to take our order. She was surely towards our group of 8 never smiled or came to bring refills until stopped while helping another table with big smiles. Food for 7 or 8 came out and it took another 20 minutes for the last meal to come out. It was cold and they had to take it back. The manager came out and without asking he removed it from the bill. When the food finally came out hot everyone else was done eating and this caused a big inconvenience and we were on lunch from work. This was a staff appreciation lunch. The waitress then became "grumpy" and mouthing off to her manager behind his back. Saying things like you're messing with my money, because of you I'm not going to get a tip, and more. Since I heard her I politely let her know my tip would be based off her attitude towards me and my staff and lack of attention to our table. To see her smile at the older white people but act the way she did towards my table was uncalled for. Things like that is why people assume someone is racist because myself and 1 employee are white and 6 black. It takes a lot for me to tip only 20% or lower and because of our experience with the waitress she received 20% but I really shouldn't have tipped that much with how upset she acted to be serving us. read more

Worse service I ever received. Although seated immediately, it took way too long for the server to even come by and take my order. She totally screwed it up and ordered the Country Boy breakfast with 3 eggs and roasted garlic steak tidbits with sugar ham but it took way too long to get and then it was not even hot as if left unattended on kitchen counter too long. She dropped it off in a rush but as I looked at it I was at a loss but so Hungary I dug in and when she finally came by to ask how it was I questioned if these cold sausages were my steak and she apologized as she messed it up and quickly said she woukd get order out but when she came back to say it was ordered I said there was no ham either. so I asked for manager and he had me follow him to register where he gave me a bill for $11 not the 15.99 normal charge buti didn't get my steak or ham so I paid for drink and fruit cup and left Hungary as all I hate was 2 eggs and fruit cup and took cold fries and cold rubbery sausage for my dogs. Ill not go back read more

I sat alone, wearing a military shirt as I am a vet, my server was very slow, messed up my order, then when I asked her to fix my order, she brought me burnt food, I never got my bread. I had to ask someone else also had to keep asking for help as I had no napkins either the food was edible but the service was terrible. Should've checked the ratings. Grace needs some training.. read more

I've come here around 15 times in the last couple months they are usually pretty nice but every time you order curbside it takes 10-30 mins for someone to come out even after driving for 20min to the store. Food is sometimes good but out of the 15 or so times I'd say it's been on the bad side. That's not the only thing they also have forgotten something at least 4 of the times I've come here. I live right between this Cracker Barrel and the one in Ashland (they're kinda a joke too but at least they come out when you come out in a timely manner read more

We used to come to this location a lot. For various food and service related reasons we stopped years ago. For whatever shortsighted reason we decided to give it another shot. After waiting for 25 minutes after being seated without being spoken to or waited on, we finally gave up and went elsewhere. At least as far as service goes, this place hasn't really gotten any better. Not again. read more

Went there for breakfast today with my family. We all got the pancakes, scrambled eggs, and bacon. All three were very tasty. Came out hot and fresh. The waitress was also very good. Had refills in a timely manner. Plus brought each of us 2 bottles of syrup for our pancakes. Would recommend this breakfast item. read more

Okay, for those who know me, I normally don't go to or post about chain stores. The fact is chain joints should be exactly the same. I do, however, post when something stands out, good or bad. Well, this is that occasion. As for the store and food. All decent. That is exactly what you should expect at a Cracker Barrel. Right down to the rockers outside. A solid 3 3/4 star. All tasted decent, cooked well, and came out timely. But the standout was our server. I believe her name was Dev (4-17-25) evening. She was absolutely (5*+) a charm. So doggone friendly and took care of us from start to finish. Made sure we had everything, kept our drinks full, and made sure we were good right till the time we left. Our adult daughter, who was with us, didn't feel her best tonight and Dev took extra loving care, making sure our daughter was as good as possible, even giving her a cool to-go cup of ice and water. So dam thoughtful!! So what I can say if you go here I hope you get her as a server It will make your normal expected Cracker Barrel meal that much better. read more

So I order, via Uber eats as I am no longer driving, the Ma's Sampler - you know the one with 3 buttermilk pancakes the size of a manhole cover. Why only send one small - tiny, even - bottle of syrup? Common sense would suggest that you should include at least the amount of syrup that would be brought to the table if I'd dined in, but apparently common sense is on short supply at this particular location! I even called to make my request just after I placed my order, but -alas! - not even 1 extra syrup. Which subjected me to 3 chokingly thick, dry cakes, as well as a lack of a general feeling of dissatisfaction with my breakfast purchase. I could have purchased pancakes from the nearby MacDonalds- they would have included two syrups! Not a good look, Cracker Barrel. read more

NOT KID FRIENDLY: While dining there, our 3-year-old grand-daughter accidentally knocked the sweeteners off of the table. Our waitress, and I, cleaned the mess up. Meanwhile, a woman who may have been a supervisor (wearing street clothes and an earbud) proceeded to glare at us for the rest of the visit. At one point, she walked over to our table, loudly dropped a pan, started sweeping as she threw us another ugly look. read more

It's sad how bad this place has gotten. They run out of everything about 1:00 pm. Staff appears overwhelmed. read more

Call me crazy, comfort food and nice people. You can't go wrong. Off of the freeway in Richmond Va Ambiance is Cracker Barrel What do you expect. Americana read more

Great place for no-nonsense southern/breakfast menu. Our server was friendly, but also seemed to be in a rush since she had many tables to handle. I found the biscuits to be very doughy and undercooked, but the corn muffins were okay (very grainy if that's something you don't like). I ordered the catfish and was surprised by how mild (in a good way) and not-greasy it was! The grits were also great, though I added some hot sauce for flavor. Overall my dish was excellent and exactly what I hoped for. It's a very cozy place and was packed around the holidays. I would love to come back with family read more

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I just had the most wonderful experience at Cracker Barrel! Everything was absolutely delicious--from the warm biscuits to the perfectly cooked main course. But the real star of the show was the staff. Dustin, our server, was outstanding--attentive, friendly, and made us feel right at home. The other servers, the hosts, the retail staff, and management were equally amazing--so accommodating and kind, and bestowed all manner of graces. The whole place was spotless, cozy, and welcoming. If you're looking for a perfect meal with perfect people, this is it. Five stars all the way! read more

Cracker Barrel Old Country Store - Peach tea is my girl's favorite! - American Near Me - Richmond, Virginia

Seriously bad food and service! Waitress took an extremely long time to bring out ONION PETALS. They were burned. She never came back to check on ice tea and brought the bread out last, after the other food had been served. She asked if something was wrong and then asked "IS IT TOO BURNED FOR YOU" - why would you even serve burnt food? This Cracker Barrel has been consistently gone downhill and even tho I love the store, I won't be going back to Cracker Barrel any time soon! That was just beyond bad. We are all tired of hearing the same excuse...no one is working in the kitchen.....no kidding. read more

Cracker Barrel Old Country Store - American Near Me - Richmond, Virginia

A review of tonight's dinner at Cracker Barrel. To start...NO Corn Bread Muffins, food took forever ( at least 45 min) to be brought to our table. A serving of mashed potatoes wouldn't have filled a soup spoon, food was on the colder side and our friend had scrambled eggs and found egg shells in her eggs. The Grits and Sausage gravy were like glue and both had solidified. This is the Cracker Barrell on Gaskins and Mayland. Never again! read more

The food is good, but the service was... Meh? I've worked here before so I know the rating system is based on stars on their uniforms, so I didn't expect too much from a new guy with no stars or even his name on his apron, but still... Mom's meal didn't come out all the way, she was missing her biscuits and gravy, though he did get those quickly and boxed them up like she asked. The kitchen took over thirty minutes to make 3 meals, and our server barely visited us after we got our food from another server (instead of checking that everything was right when we finally got the food. Maybe if he'd checked, we could've gotten the biscuits in time she could've eaten while we were out instead of bringing it home? read more

Cracker Barrel Old Country Store - Stuffed Cheesecake Pancakes - American Near Me - Richmond, Virginia

I love Cracker Barrel so much! And this definitely didn't miss. Service was nice! Food was amazing! Just the restaurant was freezing! read more

Cracker Barrel Old Country Store - Grandpa's Breakfast - American Near Me - Richmond, Virginia

We did a curbside order and they intentionally hid RANCID bacon into a kids meal. Thought it was weird that my 5 year old niece, who loves bacon, spat it out and didn't touch it the rest of her meal. Chalked it up to "one of those mornings" until my mother took her piece of bacon and bit into it. She promptly gagged and spat it back out, citing the bacon was rancid. Considering all the adult platters also had bacon and they were fine, I took a bite of it too, just to make sure, and I've never ran so fast to spit it out and wash my mouth out. My sister immediately called and after explaining the situation to two different employees, she got repeatedly placed on hold by them both for over half an hour. They seemed to have forgotten about her completely because every time they came back on the line, they thought it was a new call and was surprised to hear it was still my sister. When the manager, Paul, finally came on the line, my sister explained the situation for a third time. His reaction? "Oh." Just "oh." No alarm or concern whatsoever. Then, with complete nonchalance, he said, "I'll refund your daughter's meal. Sorry about that." Not even a sincere apology or saying that he'll look into the situation. Sure, the $5.29 was refunded, but we were looking for reassurance that the issue would be handled and resolved. Because this is a HUGE problem. Hiding rancid meat into a kids meal expecting them to not know the difference and risk getting kids sick is downright despicable. If you frequent this place AND have kids, beware. If you frequent this place and like kids or just fresh food in general, I would urge you to think twice. read more

We have tried the Cracker Barrel on Mayland several times just to see if there is improvement. The answer is no. This restaurant has gone downhill steadily since the end of the pandemic and a little before. The food is never hot and is not flavorful. The mashed potatoes are nowhere near what you see in the pictures. Consistency is more like concrete grout. Staff seems overwhelmed and management does not seem able to cope or none of them appear to know how to manage personnel and run a restaurant. None of the three things listed above (food, service, ambiance) is present. Cracker Barrel should be better than this. read more

I ordered Momma's ' pancakes through door dash. All three pancakes were literally burnt. How do you allow that to leave your store? read more

Cracker Barrel Old Country Store - American Near Me - Richmond, Virginia

I have already sent a complaint via the website. I am not one to complain but the service here was nothing short of abysmal. I must apologize to our server and the restaurant staff for inconveniencing them with our desire to have a family meal! Not only did I have to practically beg for biscuits/cornbread, when they came out several minutes later, I felt belittled by huge server's dismissive attitude. Not only that, my wife's order was wrong and instead of asking her what was ordered, the servers chat with themselves, "ugh...well what did she order?!" Again I must apologize for the inconvenience of requesting drinks to be filled, or for condiments (he wasn't around enough to do much as check in or let us request any!) Lastly, I sat with a pile of dishes and a plate of leftovers for 10 minutes waiting to ask for a box. I had to apparently take matters into my own hands, find ANOTHER server by leaving my table and finally getting some attention for a box. I never go below 20% on a tip but tonight it was absolutely earned! read more

A few weeks back I gave this restaurant a three star review. Now I am giving it five stars. My Steve and I went there again today September 24 and had a much better experience. Our waitress Nikki was amazing and we ordered selections that had healthy portions so much so that we had a lot to take home. Steve tried the chicken and dumplings and chose steak fries as a side and I ordered a grilled chicken salad. And Nikki remembered the biscuits and corn bread. We ordered a five dollar take out dinner meatloaf with Mac and cheese. Nikki is friendly and talkative and we had such a nice time sharing conversation. The same with Lisa the manager. I'm a pushover for past history and always enjoy checking out the old photos adorning the walls. Have you ever wondered why people back in the day never smiled in pictures. After our meal we wandered into the general store and checked out the candies and sodas. I saw a selection of Hello Kitty cups and my Steve said he may treat me to one next month. Meow. I felt like a kid again looking at the Halloween displays. This is a special time of year for me I am born on October 30 and my late father was born on Halloween. It was our birthday. From my Steve I'm glad we went back there because the experience was better. read more

Service was quick. Our waitress was really nice and informative. Love the strawberry pancakes. Favorite thing to order every time read more

Cracker Barrel Old Country Store - American Near Me - Richmond, Virginia

Food was good. Waitress was very nice. Management was incompetent. I was told that the two meals we ordered were BOGO. It did not ring up BOGO, so a manager was called to fix it. The response I got was sorry, I can't take that off, the deal ended a few days ago. That's fine, but I didn't even know about the BOGO until my waitress told me it would be. Instead of honoring it, I was flat out told no and he walked away. That's terrible business and disappointing. This location has steadily gone downhill. read more

This is my first experience with Cracker Barrel and I was not disappointed. My visit was great. I got the meatloaf, fried chicken, and chicken n dumplins sampler and my friend had the pancakes. Pancakes were crispy on the outside and tender inside. Probably the best pancakes I had for awhile. Meatloaf and fried chicken was good. I loved the whole experience. I would definitely come back again. Matter of fact might go this morning. read more

Had a party of 15 and called the night before to give them a heads up, took over an hour to seat us and the store wasn't even that busy. don't come here if you have a party more than four or you're going to wait over an hour. read more

This probably was by far the best location we've been to in Richmond. Their biscuits are definitely different from what we've seen over the years. The turkey & gravy is amazing. If you've been to Cracker Barrel you know their pancakes. But I do need for them to get those crispy edges on the pancakes back. We don't want fluffy pancakes. We want fluffy pancakes with crispy edges or flat pancakes with crispy edges. Whatever you have to do to get us crispy edges back. This is the second location we've been to where we've realized that it had changed. Service was awesome as well. The hamburger steak was pretty good as well as the Mac n cheese. Definitely recommended. read more

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I came here Thanksgiving morning, and I was looking forward to the steak and eggs only to be told that I had to order from a special menu that only had pancakes and pork products. This is unacceptable and a waste of my time. I could not even get my morning coffee because it was still brewing. I finally walked out in total exasperation. This is unacceptable and unfair to those of us who do not eat batter and pork products. A good breakfast place should never be out of coffee. Come on man! read more

I ordered the Easter Feast for 8-10 people. I just had surgery. On the adveristment is said heat and serve..... Not cook and serve. Lucky my son helped me. But I was looking for everything to be cooked and all We had to do was heat up. No you have to cook the ham in the package. If I would have know It would have been better to go to the grocery story and buy everything to cook. Not too happy with Cracker Barrel fause advertisment read more

Walked up to the host stand where 5 workers were goofing off. Told them my name and table for 3. One joked about my name, then a few minutes later said the same joke over the intercom! Children run this place and the service has sunk over the years. No way will I give this location my patronage. read more

This was the worst breakfast. I will NOT be returning to this location. The young staff members that take your name and seat you were excellent. Our server was attentive, but a smile would've been nice. Her name was Sade, and it was obvious that there was stress at this restaurant. I ordered blueberry pancakes and a side of bacon. Very disappointed. The pancakes were dry, crispy, lacking blueberries flavor, and were lukewarm. The bacon was 2 1/2 broken slices that should've been 3 slices. I was hungry and this was suppose to have been a dining out experience for me to relax. My sister and I said on last visit a couple of months ago that we would not return, but thought we would try it again since it use to be a regular dinner spot our deceased mother loved. The visit a couple months ago was a little different but not satisfying as well. The manager was walking around intimidating the wait staff and chose the customers he would greet, asking if everything was ok. We were seated right next to a table he was cleaning and we were apparently invisible. The breakfast was good and our server was as well. Lastly, the ladies at the checkout are VERY friendly and obviously love their job. The 2 stars are for the order takers and the cashiers. read more

I wanted to find kind words and sentiments about my experience yesterday at CB but I have none. I've ordered their meatloaf lunch many times before as it's a "real meal" at a mere 5.99 (once slice of loaf and two sides), sounds like a good deal right? Well yesterday it was the WORSE! The scraps of the loaf were put in the container, the greasy fat included! And either the scraps of loaf or the gravy was beyond salty. No more for me as over the years the food quality has decreased tremendously! In the height of the pandemic I ordered a pancake that looked more like a crepe! Ok I'm done. See the pics below, uggh. #supportbusinesstheysay read more

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This particular location in Richmond, Va used to be my favorite to visit. But my last 2 visits were not good at all. This most recent visit was not as bad but definitely could be a lot better. First, I'm not sure where they're getting their wait staff from but they need to revisit the hiring criteria. This particular waitress was friendly and I was actually hopeful for the experience but that went left quickly. She took forever to bring out a basket of biscuits. And to be clear we requested only biscuits. When she finally brought them out there was 2 maybe 3 biscuits and the rest were corn muffins. Also, in the past the staff would provide butter AND a variety of jelly. She only brought butter. Then I asked for a side salad BEFORE my meal. Now if that was something that couldn't be done then fine but at least communicate that to me. When she finally brings our food out, I have my entree but no salad. And this is where things get weird. As she's putting down our plates, she says to me, "and I have that salad on the way". Now I'm no chef or cook, but I'm pretty sure it doesn't take long to make a side house salad but what do I know right? So I told her okay and guess what? I never got the salad. So I asked her to please remove it from my ticket and she says no problem. She later comes back to tell me that for some reason it won't let her remove it from the ticket so she's gonna try and balance the total out another way. Now I have been to many different types of restaurants. Never have I experienced a situation where they can't take something you NEVER got off your ticket! I mean crazy right? She eventually took care of it. Lastly, one of my side orders was green beans and I promise I have never seen such a small serving in my life! It wasn't enough on there even for a child. But I was exhausted at this point and didn't want to argue. I say all this to say, customer service is no where near what it used to be. The customer seems to be the enemy these days and it's truly sad but restaurants, like Cracker Barrel, wonder why they are losing customers. I hope they see the light soon. read more

I bought a drink there and the glass had lipstick on it. I showed the waitress and she informed me that there were no refunds on drinks and wouldn't do anything about it. I'll NEVER eat there again! NEVER! read more

Pretty rough overall experience. The menus they hand you don't match what they have in their pos system. So some things you order won't have the size listed as a option anymore. That aside, I love Cracker Barrel pancakes. Crispy golden brown and buttery. Sadly what this location offered was more so blacked/burnt hen golden brown. 4 pancakes and 1 glass of juice was 18 dollars not including tip. Will not return read more

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We went to Cracker Barrel on Thursday for Turkey and Dressing. Our service was very kind, but when the dinner came it was cold. The waitress gladly took our plates back and returned with hot food. The dinner was less than OK - the turkey was dry, the dressing was Good but the sweet potato casserole was lackluster. Plain and not very tasty. We won't go back and the dinner was $13!!! WAS NOT WORTH $13 - DON'T BOTHER. bETTY read more

Don't waste your time. It's the worst Cracker Barrel location ever. The hostess don't know how to do their jobs. They tell you 25 mins, your text confirmation will say 35 mins but your wait will be an HOUR! On top of that after asking them what's going on they have absolutely no empathy and then still don't get a table clean and call other parties. read more

Hardly any chicken in the chicken and dumplings. Meat loaf full of fillers and nasty tasting Manager insulting telling customer you can get more chicken if you pay more. Needs training in customer service. Sweet kind server read more

Today we swung by Cracker Barrel to grab some late lunch, and look around the store. I hadn't been to Cracker Barrel in years before today, but it was about on par for what I remember. Overall, and I'll start by saying, Cracker Barrel is extremely inconsistent. I know this has to do with how busy it is, luckily today we were there when it was only a few other tables. I got the lemon pepper grilled rainbow trout, macaroni and cheese, and a hash brown casserole. It was all okay, nothing really stood out to me. The trout itself had a decent flavor, but could've had more seasoning. The macaroni and cheese and casserole were just scooped on the plate, not freshly made. They still tasted okay, but there's definitely a difference in flavor. Also, our server was extremely friendly, once again this is always a hit or miss when going to Cracker Barrel, today we were lucky. Cracker Barrel is good when it isn't busy, if you go during an off time of day, then it's for the best. read more

Cracker Barrel Old Country Store - Lemon Pepper Grilled Rainbow Trout, Macaroni N' Cheese, and Hashbrown Casserole. - American Near Me - Richmond, Virginia