It is a nice place and usually has good service. Good food and merchandise is overpriced.

The manager at this location is a horribly mean narcissist who does not care about having happy customers, but the woman sure cares about her own ego. I saved my money and planned on buying a TV Christmas snow globe two weeks ago. I was told I could get it at employee discount price because it's $100 and no one's buying it. I went to try to buy it and the manager told me "no" and then went and stood by me and stalked me as I looked at the snow globe I may buy still because I like it a lot. I told her that I didn't like her standing there, she told me I can leave if I don't like it , assuming I might steal it, because she's the manager. I was going to spend money there but she called security on me and me and my son had to walk out because she also threatened me with the police. For absolutely NO reason. Assuming I'm a thief for a snow globe NO ONE BUYS. I was treated horribly, bullied, she had no reason for what she was doing other than me wanting her away from my private space in which she took offense because she wanted to stalk me as I walked around the store. My son and I used to spend a lot of money here. We will never go to this location another day in our life. I hope the owner knows the manager is doing a great job at losing money, customers, gaining bad reviews, harassing and threatening a regular customer. She should be fired for being an abusing her power as manager at her own accord and harassing a customer and not respecting my private boundaries. The manager here is a disgrace. Don't give this place any of your money and let that snow globe keep rotting on the shelves because the manager obviously wants too. read more

Waited over an hour for our food just for them to have "lost" our ticket. The kitchen was closing by the time our waitress even noticed. I was no longer hungry when we even got our food and nobody in my party was either. We then were told the best they could do for us was a small percentage off of our bill. Ridiculous. Save your money and time and go somewhere else read more

My colleagues and I stopped on our way home. We were curious to see if all the changes made a difference in the food quality. I have to say the chicken fried chicken was delicious. The mashed potatoes and cinnamon apples are the same as always. Delicious. Definitely comfort food. I love hash brown casserole. It wasn't the best. I have had better. I was disappointed by that. It is one of my favorite items on the menu. Our server was fast, thorough, and very friendly. The interior was the same. It was nice to see it was still the same. read more

Cracker Barrel Old Country Store - Chicken Fried Chicken, Mashed Potatoes, Hashbrown Casserole, Fried Apples. - Breakfast & Brunch Near Me - Sullivan, Missouri

I love cracker barrel great food nice service highly recommend the cheesey potato dish very good clean restaurant clean restrooms very good place to eat read more

So I've been to Cracker Barrel often and today I tried the new item, bee sting chicken bites. The sauce was a combo of spicy and sweet but the spicy was not over powering so even my wife who doesn't do "spicy" was able to enjoy. My waitress/server (Rebecca) was perfect. My coffee cup was only empty once, at the end of the meal, and I got a to go cup so I guess it was never empty. My inspection of the bathroom visit showed clean facilities too. read more

Cracker Barrel Old Country Store - Bee sting chicken - Breakfast & Brunch Near Me - Sullivan, Missouri

3.5 stars for the food. 2.5 stars for the service. 5 stars for the ambience. As usual, Cracker Barrel brought us back into old times by displaying items used back in the days. The menu selection is wide. The portion is generous and the price is very reasonable. Service is extremely slow, though our server was very friendly. I believe the kitchen does not have enough cooks, considering this is busy around lunch times. What do we recommend for breakfast? The buttermilk pancakes with fruit toppings are wonderful. We love both the cinnamon apples and the peach toppings. The eggs, bacon and sausage are standard. The homestyle ham is very salty. The biscuits and gravy are not good. I recommend to substitute that with bread Would I come back? Yes when I have a lot of time. This is an interesting place with good selections of food. read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Sullivan, Missouri

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We stopped at this Cracker Barrel while we were traveling at dinner time. The restaurant and washrooms is very clean and the staff is very friendly and was very efficient. Our waitress's name is Lilly and she's very efficient and pleasant. My husband and I had the classic sampler and chicken and dumplings. All of the food was hot and delicious! Our biscuits were hot and fresh as well. Our drinks were refreshed as needed. I would absolutely look forward to visiting this Cracker Barrel again, possibly on the way home. Keep up the good work Sullivan Missouri Cracker Barrel!! read more

Conveniently located when I'm on a road trip. Consistent food and choices. Food is always acceptable. Good not over the top but I you expect. Staff are always friendly, pleasant and helpful. Great parking lots. read more

The food was delicious. I didn't care for the Chicken & Dumplings. However, the service was excellent. Our server, Sarah, was fantastic. She was very attentive, helpful, and had a great attitude. I will definitely ask for her next time I am through there. read more

The service was great! We had a nice waitress who made sure we had everything we needed . The food was good it was just a little cooler than preferred . The atmosphere is very unique and in the winter they even have a wood fire place heating the building ! Great for kids ( just don't let them see the gift shop) read more

Stoped here on the way home and it was the worst service and worst food . It took a hour to gwt our food and when we got it , it looked like it had sat under the heat lamps for a long time. Mashed potatoes had a hard film over then. The gravy also had a hard film like it had sat under lights for a bit. Server was rude, never wanted to refill our drinks had to ask her several times to get a refill. We do not recomend this place at all read more

Food was wonderful ! Service was different..... Theresa is the Sunshine in this place.... We had a waitress who was not Theresa...... very nice ..... keep on top of our needs. Her first visit to our table... was Well, let's just say she smelled of Weed..... absolutely awful. As she walked away husband said what is that smell..... was gross. I was going to ask for a different waitress. This smell is no different to us than a waitress who would smell like cigarette smoke..... it's Gross. Is this even allowed among your employees? Table 211 12/20/23 $25.25 read more

Cracker Barrel Old Country Store - CB coffee !!! The best - Breakfast & Brunch Near Me - Sullivan, Missouri

Birthday group wanted Applebees, but it was too busy. Decided to end my short boycott of CB, so that's where we went. Seated quick, but food took a long time to arrive. And when it landed on the table, it was cold. Veggies undercooked. Meat loaf bland. Everyone's food was cold and tasteless. I don't know what CB has done (beyond the recent marketing disaster), but I'm not going back. You lost four people last night, CB. read more

What can say, Kesha, really stuck with me through my experience of the Sullivan Cracker Barrel. With her beautiful red curly hair and her kind personality she made my experience amazing. With that being said the food was ok and it took a minute to get our food. read more

Long wait. Not that busy. Bacon gnarly, not the typical thick sliced they used to have. Waitress slow,food slow and luke warm at best once served. Overall, 1 star generous. Try Rich's across the highway!!! read more

Absolutely horrible!!! Placed an order and we were told it would be done at 7:17. My husband went to the store to pick order up and arrived at 7:15. 7:47 and he's STILL standing there waiting on our order. I called the store and am told the order is out there. So it was sitting there getting cold. I informed them that at this point we probably just needed money back because I would just have to recook it whenever he came home. I was told "they would make it right." Husband FINALLY received order. As expected, cold. Half of it was missing. Missed out salads, cheese curds, and my child's chicken. When informed we finally received the chicken and cheese curds. HARDLY given any cheese curds and they were STILL charging us full price. Not fine with me so had to once again throw a fit. Finally we were told to keep the food and they would return the money to our card within 24 hours, we'll see if that actually happens. Husband returns home. Still missing salads, food is freezing, fried pickles are so burned that just crumbled, hardly any cheese curds given, and my grilled chicken strips were never marinated in anything as they usually are and tasted disgusting, I couldn't even eat it. Will never return to this location. read more

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The biscuits and gravy were boring, Bob Evans has much better. Everything else was fine, the store had a nice selection of chocolate and such for on-the-road snacks. read more

We just left this Cracker Barrel in Sullivan Missouri after waiting an hour and still not receiving our food. Several other tables did not receive their food and left when we did. Someone from the Corporate level needs to investigate what is going on or you might as well just lock the front door and call it quits. read more

Food is cold and bland. Waited far too long for silverware after the first set was delivered dirty. Didn't get what was ordered, waitress said that they may not be able to do what the menu allowed (add a premium meat) so she just brought me something else. No drink refills and waitress acted as though she was too busy to wait tables (dumped food and didn't check if we had silverware or needed any condiments). Unfortunately this isn't the first time service and food has been lackluster. Probably my last visit here. read more

Cracker Barrel Old Country Store - Silver ware came with an extra straw wrapper attached! - Breakfast & Brunch Near Me - Sullivan, Missouri

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Well, just not a lot of places to have breakfast in town. Our group consisted of 4 large adults and a toddler. We were seated in a table for 4 that was somewhat on the small size. The table size influenced what we ordered. We opted not to get items as just not enough room. I noticed there really were not a lot of options. The menus were filthy. The table was sticky. The floor at 9 AM was dirty. My over medium eggs came out over hard. The pancakes were cold but at least the small individual serving glass bottled syrup were hot. The others in my party complained of similar issues with their orders. At least the food came out quickly! Service was prompt, but absolutely not very friendly or accommodating. The price was reasonable. The store boosted the stars on this review. Lots of cool items to look at and kept the toddler happy. read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Sullivan, Missouri

Eating at Cracker Barrel probably the worst meal I have ever gotten here. The chicken is overcooked on the outside and not cook completely on the inside. The steak fries have been sitting in the back for quite some time and were just put back in the grease for a minute to warm them up they are not soft and golden brown like normally they are. Very disappointed in this meal. MY sister had to send her mail back because of the undercooked chicken and changed her order to meatloaf. No offer of a discount for the crappy food. Very disappointed. I guess I should mention that this is in Sullivan Missouri. read more

Always a good meal! Waitresses as usual were friendly the restaurant could have used a good dustin

I don't write reviews often but I do think this is warranted. Boyfriend and I are on a road trip and stopped here on our way out of town. Service was extremely fast and our waitress Bri was an absolute sweetheart. You can tell she really loves her job. The food industry is brutal, so, being so cheerful and kind without feeling disingenuous is rare. I got the fresh berry French toast bake, a side of mac and cheese, and a side of hashbrown casserole. Boyfriend got Chicken and dumplings with broccoli. some of the best Cracker Barrel food we've had in AWHILE. Idk if they make it different here but everything was delicious, and all nice and hot. Very inexpensive as well. So, all around a huge win. Stop by here if you're passing through read more

Food was cold. Disappointing service. No discount was offered. Coffee was very bland.

We came here last night for dinner around 7:30 (as a party of 4 - 2 couples), we were greeted by a really kind, nice hostess. Our waitresses name was Danielle, she was extremely short with us, grouchy and just overall rude. I've never had an experience at Cracker Barrel like that before. I would have brushed it off had she been rude to the other tables she was waiting on, but she wasn't. We continued to be nothing but polite to her, and she apparently couldn't manage to treat us kindly. The food was good, I'd recommend trying the chicken pot pies from here... it was absolutely amazing. Their store has a really good selection and was clean and organized even at 7:30pm. Great place to stop and eat as long as your waitress is a halfway pleasant person. read more

They are nice ppl the server was super friendly and fun was always paying attention to out table and others. Restrooms just need to keep an eye out more often as some ppl are dirty. But we liked it very much we would stop here again. read more

Food is good. Menu options are predictable if you like that sort of thing. I like being able to order breakfast for dinner. read more

Eggs cold. Bacon limp. Potato casserole blah. Biscuits and gravy hot and ok. Service polite and friendly. Meal slow coming out of kitchen.

Typical CB. The portions were HUGE and the price was right. I ordered the breakfast portion on the chicken fried steak and it was okay. It came with hash browns and eggs that were very tasty and our server was excellent. In a pinch on our trip from Dallas, it met out needs. read more

Cracker Barrel Old Country Store - Breakfast & Brunch Near Me - Sullivan, Missouri

This is one of those reviews where some things are good, some things are bad and some things have you shaking your head. Overall it boils down to a solid three stars. Let's start with location. Cracker Barrel in Sullivan Missouri is located at exit 226 of Hwy 44. Covid protocol: They do not require masks from customers or staff, they do not require social distancing in the store part, but try to seat people further apart than usual. Staff will clean tables between diners. Unfortunately we've seen them use the same rag for multiple tables. Chairs were not cleaned. Bathrooms: Bathrooms are offered for male/female only. I'm at the point where I won't even wash my hands in the bathroom anymore because they are so dirty/dingy looking and don't even offer hand sanitizer. Cracker Barrel is a chain of restaurants that combine a country store with a sit down restaurant. Their emphasis is on southern style "homecooked" foods and "unique" gifts. They are family friendly. They do not take reservations. The restaurant is fairly large and waiting times are typically short. The store part presents as a rustic old country store offering merchandise such as candles, jewelry, toys, tableware, some clothing and lots of edible goodies. A full list of their offerings can be found on the cracker barrel website. With the exception of the edible things a lot of their merchandise is made in China. A hostess will take your name and the number of people in your party and will give you an approximate wait time (if any). Hostesses double as wait staff so sometimes you have to wait for the hostess. The restaurant used to give out buzzer type pagers if wait times are long, but I'm not sure if they still do. The regular menu is extensive and a separate menu for seasonal specials adds to the list. There are some alcoholic drinks (not at all locations) All food is geared towards stereotypical southern, family style cooking. Selections range from the Sunday Pot Roast Supper (which is more like a beef stew) with homemade biscuits to Friday fish fry (4 pieces of hand battered, fried Cod ) with your choice of sides. They do offer a soup of the day but waitstaff often has to go and ask what the soup is, so it doesn't seem to be an item that gets ordered a lot. They do have a few salads on the menu. My favorite are the battered chicken strips and a salad. I've learned to order the kiddie size or to ask for a to go box. I didn't see any vegetarian or vegan selections on the menu and I didn't ask, so someone let me know if they have any. Overall I'd give this four stars, but for their (lack of ) Covid protocol, the (lack of) cleanliness in the bathroom. Prices are average for the area - about fifteen to twenty bucks will take care of one meal and a drink. read more

Love Cracker Barrel whether I order to take home or eat in. All our meals are always great.

Service and food were terrible. This is the 3rd time we've experienced this. I'm not going to waste my time on describing the plate of food that was served. Never going back. Please no more gift certificates! read more

Some days you just need a homey plate of food to simplify life! That's what CB delivers. From the wonderful fun country store where you can find anything in the world with a rooster and several different butter rum candies to the dining room where there are games on all the tables and reasonably priced GIANT portions of food. It's a wonderful spot. Day after Christmas was crazy busy at the CB. Nobody wanted to cook after the holiday but wanted to come to celebrate I imagine. There was about a 30 min wait to be seated. Then a 30 min wait for food to come out. Our server was incredibly apologetic and explained staffing was struggling with the sheer numbers of guests. I have never seen servers hustle like we did. And I had a view of the kitchen and there was not rest for the cooks either! Even with it being slammed she made sure to bring us our a salad (one of my sides) because she could tell we were HUNGRY. Our coffee and tea were filled regularly. We were proactive and let her know what we needed so not to run her. I saw so many peoples leaving their tables a mess for the ONE bus boy to tackle. Please clean up after your children people!! So we helped there too. Alex was an amazing server and I hope she has a wonderful rest of the holiday season. The food is comfort! My wife had been craving Chicken n Dumplings and she was so happy. It came out a little less than hot but we chalked that up to the businesses of the kitchen. She kept saying the dumplings were like her grandmas. She is Team cut dumplings in strips not balls so CB passed muster! I had the shrimp plate and it was just what I wanted. CB really seals the meal with sides. We had carrots witn the chicken n dumplings, fried apples and a house salad with my shrimp. Hush puppies and biscuits between us too. All of this with drinks was under $35!?! And we brought home food. I want to shout out the hostesses. They were so smart with staggering tables to help servers and the kitchen. They were getting mobbed in the country store. But they kept their cool! The managers have a great team who handles a crazy stressful day like champs. read more

I can't say we have ever been in a Cracker Barrel when we didn't have to wait a bite for a table, and that is fine. However, when the managers are not paying attention to the fact that the only other family style restaurant in town closes at 3:00pm on Sunday afternoon and they don't schedule accordingly that is ridiculous! The manager stood in the kitchen doorway and never even acknowledged us standing at the hostess desk. Then the fact there were 7 tables in view that were sitting dirty. The place was a mess even the restrooms! When a young lady finally came up to the desk she acknowledged that "they were short staffed and the managers weren't helping" her words. Even the server, when she finally showed up, was talking about the managers not doing anything to help the 3 servers for the whole restaurant. We were even told that there was only one cook, so our order is going to take a while. There were 6 of us and 2 were children. Even with all that, the food was still good. If you can overlook bad management and a staff that doesn't respect them because of it. It is Cracker Barrel, so the food is almost always good! This stores managers need to get it together!!!! read more

Took the family to Cracker Barrel yesterday (August 22,24). Seven of us in total. We have been coming here for about 20 years now but sadly won't be back.. Eggs were cold, Gravy was cold, Biscuits were cold and burnt on the bottom. Sausage did not even taste like sausage. Pancakes were ok but that is best I can say. Most of us left hungry!! The service was subpar as well. Not the Cracker Barrel of days gone by. If you can't even do biscuits and gravy right I would just give up.... read more

Food was not great - service very slow - received only one order of gravy instead of two, country fried steak was fried to hockey puck consistency. This chain has gone steadily downhill in the last several years - think this was my last time giving it another chance. read more

We were traveling through and stopped in for a late supper and Natalie was our server. There were six of us in our party and she was so patient and sweet. She listened and got our orders all right and was attentive when we needed a refill. Loved her customer service skills. Amazing server! The food was delicious and very filling! Great atmosphere and cleanliness! read more

Like the 704,639 other Cracker Barrels lining American interstates, this location has antique decor, a small country store, friendly service, efficient staff, and good food at a reasonable price. Is there anything truly unique about this location? no. That's sort of what we love about the chain though. They are pretty much all the same. The people are always friendly and inviting. The menu never fails to deliver favorites. The prices are always low. The parking lots are always large. Finally, the country charm always flows through it's veins, oozing a throwback to a better, simpler time. We were a group of 6, and seated immediately. Our waitress was prompt, and made sure our drinks were never empty. Food came out fast, and even though there was . glitch with one of the sides, it was corrected immediately. We never felt rushed, and took our time enjoying each other's company without any pressure to free up the table. Stop in and feel comfortable knowing you'll be well taken care of at this Cracker Barrel. read more

Good food, bad service. Knew it would be bad while waiting for hostess to sit us. Lunch crowd and she didn't get in a hurry for no one. Once we got to table waited on waitress to take our order. When she finally came, she acted as though she didn't know what her job was. Gave her our order and waited 30 minutes on our food. She never checked on us once during our wait. Husband order the fish and asked for tarter sauce. None when our food came. She went back to get, came out and said none was made and that was it. Waited for our check and had to get another server to track her down. Finally got bill and left. Clearly she's in the wrong business read more