Always helpful, knowledgeable about the equipment (obviously), but they will take the time and…read morepatience with folks that are not the most comfortable getting into something new. That speaks volumes to me even though it may cause me to stand around waiting longer... i appreciate it, anyway.

TLDR, The big lazy guy rolling around in an office chair instead of walking, doesn't know what he's…read moretalking about and is extremely condescending... doesn't seem to care. Consider somewhere else. I called a few places the day before inquiring about a single axel tilt bed equipment trailer. I had a couple local options that had similar prices and a trailer in stock, but my family and I have rented from Cresco a handful of times over the years so I decided to go with them first. I recognized the voice on the phone and have worked with him before, a very nice and helpful gentleman. He told me they only have a single axel in stock which was capped at 4K lbs. No problem, this isn't the first time I've rented a trailer for this purpose, so I knew that with the battery conversion, my lifts gross weight is just around 2,800.. with a typical single axel tilt trailer, around a combined 3,400lbs. So, I make plans to pick up the trailer in the morning. I show up at 8am inquiring about the trailer and unfortunately the guy on the phone isn't there. The two guys in the front office ask me about the model lift I have and what the lift height was. Knowing these guys won't know my lift because it's an older rare brand, I respond "it's a standard size 3k gross pound scissor lift", and the guy sitting in the chair asks again, rudely, "what's the MODEL of the lift". I get it, height generally dictates the weight, but this isn't always the case. So I give it to him and it clearly doesn't register. The other guy heads out to check out my car, while the other larger fella who can't be bothered to stand up, interrogates me more while he rolls about on his office chair. "No, you're going to need a dual axel...". I explain that's not correct, their 4k cap trailer will be fine because I'm well under 3,000 lbs and the right size. The other guy comes back in and tells the lazy fella that I have a "4x4 Crosstrek", prompting the big guy to say, "you need a 1/2 ton truck, you can't tow with that". I don't know where this guy gets off thinking he knows what cars can tow what.. but my Crosstrek is rated for 3,500 lbs, manufacturer specifications. Meaning, not only can I tow this trailer fine, but I can even tow it loaded with my lift, if I wanted. I explain to the lazy big guy, "I'm just picking this up now and will be hooking it up to my truck when I get back..." he cuts me off and says, "doesn't matter, your car can't handle the weight, we're responsible if you crash, it has to be a 1/2 ton truck or larger, that trailer has surge breaks". First, BS.. these guys bare no responsibility for any crashes I cause and their contract and insurance waiver makes sure of it. Second, I of course don't expect them to break their rules, but the fine print in their terms specifies tow capacity, not the size of your truck. So I ask him calmly, "where does it say '1/2 ton' and not weight cap", he cuts me off again "doesn't matter, your brakes can't handle the trailer, the trailer has SURGE brakes.. do you get that, it has SURGE brakes.. your car doesn't have the power to stop it", I asked him to please not talk to me like I was stupid. The problem is, this lazy bumpkin doesn't understand that my car is much more capable stopping with its 4 wheel oversized disk brakes than most peoples 3/4 ton pickups which have weak drum brakes on the back. Again, I'm only towing an EMPTY, 1300lb tilt trailer with my very capable "4x4" Crosstrek. I don't even owe it to them to tell them what I'm towing, since I'm fully responsible. He repeats, "you need a 1/2 ton..". It was clear this wasn't a discussion, just wasted time in a condescending tone. I finally had enough of this guys rude attitude. I've debated him because he is wrong, but I've been polite up until now. His ignorance is messing with my plans and he's being extremely offensive with the way he's talking to me. So I throw it back. "You know what, ufck you guys. you're making things up and you're being extremely rude and talking to me like I'm stupid." As I walk out to take my business elsewhere, I turn around at the door, look straight at the big guy, still rolling around instead of walking, and repeat, "you are a very rude person". This is where I make a promise to myself to leave them a review. He responds, "good... good.. .. I LOVE it!".... What a prick! Well I hope you love this review too. This guy has literally been here since the age of time, quite possibly the manager.. he clearly doesn't care anymore. I leave and call their local competition. Same trailer capacity, same price. I show up, hook it up and head out without the grief given to me by Cresco. It only threw off my schedule by 2 hours, all because of this extremely rude, complacent, lazy old fart that thinks he's smarter than his customers. Never again, and I'll make an extended effort to discourage anyone I know from renting here. Every single customer turned away by this is well earned.

Great service, durable equipment and faster response, that is what I like!…read more Thanks Brad, your guys are doing a great job!

Our unit is about 4 years old. Directly after delivery it would not charge. It was a service call…read morewithin one week of taking position. It has 22 hours and sits in a climate-controlled room. We purchased a new electric forklift powered by a lithium-ion battery so I would not have to think about it as I know it will be a low use item. The forklift has had about 8000$ in maintenance done to it. It is a large pile of junk. At 20 hours it stopped with an engine hanging on it worth about a million dollars when I say stopped, I mean nothing worked just a large steal brick. That repair was 6k. the factory denied it and I complained enough and they finally covered it under extended warranty on the battery itself, thank goodness. Then one use later it died again. It was $1500 to fix the emergency shutoff switch. The unit was used for about two more hours in the next four months. It has stopped charging again.

We went here a few years ago to fill up a propane tank. We didn't have any problems and the tank…read morelasted quite a long time. Now we're back to refill it again. I called ahead to make sure they were open and still doing propane refills. They told me there's a minimum of 5 gallons at $4.29 per gallon, so the charge would be $21.45 plus tax. I called around to check a few other places and found one that was a little cheaper, but it was a pretty long drive. Since I was already here, I went ahead and got it filled. The service guy, Adria, who filled the tank was really nice, and so was Alvaro at the counter. My tank actually only needed 4 gallons, and Alvaro was kind enough to charge me just for the 4 gallons instead of the 5-gallon minimum. Happy customer. One helpful tip: when you arrive, don't go to the front desk first. Drive straight in to the propane station. They'll give you an invoice, and then you take that inside to pay when you're done.

While reading through this, I look at their yelp star rating. I can't help but think are these…read morepeople just haters and miserable, possibly competing business businesses or competitors??!! I don't know, but as a contractor that does a lot of excavation and drilling there are time for I need some of the smaller pieces of equipment and I use Herc periodically when a small specialty piece of equipment is needed. Each time I have been treated really well. They've been fair and honest. Adrian, Alex, alvaro, and Kevin. How anyone could have beef with these guys is beyond me.

I rented a battery powered reciprocating saw from them. It lost its charge quickly so they gave me…read morean extra battery which helped. Overall, good experience.

I asked for a forklift and he told me it was $145 and $150 for delivery and additional for hours…read more Paid upfront 500$ for a deposit: 519 with processing charge. Got done within 30 mins of delivery but they never sent the updated cost. He just kept the deposit. When i called: he said it was 145 and 150 for delivery, which was 300 and when i pressed on that it was $300. Then he just added propane and random other charge.

Efficient, punctual, reasonably priced, pleasant and cleans area. Pleasure to work with them.read more

WARNING: Make sure you get a WRITTEN QUOTE first. I regret that I learned a hard lesson here. What…read moreI was verbally quoted more than doubled after the truck was loaded, and there was no arguing with the owner although I tried to speak calmly about the HUGE PRICE DIFFERENCE. He insisted that I owed $1700 when I was told on phone that the price would max out at $800 for what I needed. So, be warned! I do not feel this is a trustworthy or ethical company.

Rented a wood planer and had a great experience. The whole process was quick and easy, and their…read moreteam even helped load the equipment into my truck, which I really appreciated. The planer worked perfectly and helped me get my project done without any issues. I'll definitely be using them again for future projects. Highly recommend!

Andrew was clearly busy with paying customers And phones and who knows what else he was busy…read more He looked up stuff for me on his computer checked stok gave me the addresses and a options for my problem and prices. I never intended to rent anything today and didn't but I knew that Andrew would probably help me

guys were awesome…read more had a Massively heavy Viking range to be lifted up a flight of stairs and into position. and this after dragging the remains of my last , almost as heavy professional range down those same stairs. all done with a courteous smile and good humor. on time , worked hard and done with courtesy and professionalism. I highly recommend

Careful delivery. Polite and conscientious. Great communication throughout…read more Professional delivery company. Drivers are well groomed and polite.

The three men that came out and helped us move we're incredibly fast. They didn't break/scratch…read moreeverything. Thy were polite, showed up 1 minute before we scheduled, and had smiles. The last move I did, I did it by myself. Wouldn't do it alone ever again. First on my list will be Relocal Next time round. :) We had a crazily complicated bed frame (I couldn't figure it out, and I'm an engineer). The leader of the group barely blinked, and started taking it apart. Twenty minutes later, the bed was *back together* in our new place.

Fantastic service overall ! Satisfaction guaranteed ! We got…read more2 movers and a truck for movin from a 1 bed to a 2 bed in San Jose. Total time was 3 hr 15 min. They arrived on time. Interacted very well with us. Very professional, courteous and efficient. They didn't take a break anywhere along . wrapped all furniture well. Worked real fast at packing, moving etc. moved closets exactly in place . Their prices were very reasonable and charged us exactly as posted. We would move with them every time .