Cody is their certified service tech for all Stihl products. He's a very professional young man and honest. He always goes the extra mile to make sure that he can service your equipment on the spot whenever possible and if they have the parts. He's also very transparent and let you know what he thinks the problem is and if it can be repaired or not. He doesn't waste anyone's time. read more

Cragg's Do It Best Lumber & Home Centers - Cody and another young employee who was also very courteous and helpful. - Hardware Stores Near Me - Spring Branch, Texas

I was installing a trailer hitch on my daughter's car and needed a 17/32 drill bit to enlarge an existing hole in the frame. I sent her to Cragg's believing that she would get better assistance there that at one of the big box stores. While Ronald did guide her to the drill bits, he would not respond to any questions she had regarding the bit and if she was selecting the proper bit for the application, he just stood there in the isle. When she returned home, she told me about the rude and uncomfortable treatment she experienced from Ronald. I apologized to her, developed a work around for the drill bit and returned the bit this morning. You see, I do have a choice of where I spend my money and while I try and support local business, they still need to earn my business. Unfortunately, I feel bad for individuals like Nicholas, the kind individual that processed my refund to be lumped in poor rating of the business. Wes read more

These guys are rude, unprofessional, and their rentals are garbage! We rented a skid-steer. Thing had no lights, was all rusted, and had a low tire, but they said it was fine. Filled up the almost empty tank full of diesel, then tried to get to work, but the POS broke down! I called for help, they sent ME to remove and recharge their battery, and try to look for blown fuses. I spent more time trying to fix their garbage then using it, and the owner wouldn't even allow me another day. Bunch of crooks! I stay away from this place. read more

As a Contractor with over 20 years of experience in the trades I'm well aware of how businesses should be run. I read the reviews here AFTER having my experience, and that is my fault. When I first arrived I noticed that, despite the place being huge, there were only two, clearly overworked staff members helping customers and no obvious management in sight. Once the paperwork was done, and as we were loading the Skid Steer, one of the staff said, "If it won't start, just open this up and jiggle this wire. It'll work then." That was a red flag I shouldn't have ignored. I rented a Skid Steer, auger, and a trencher. Once I got the vehicle and parts back to the work site (which was 1.5 hours away, mind you) I discovered that they'd rented me an auger and a trencher that wouldn't work with the Skid Steer due to a hydraulic leak on the quick connects! I had to send my eight-man team home and turn back around to drive (through traffic this time, which made the drive take even longer) the stupid Skid Steer and equipment back to the rental place. Once I arrived, the staff member I'd spoken to apologized for the screw-up, stating they didn't know that the quick connects were leaking and they got me another Skid Steer. After about an hour of unloading the leaking Skid Steer and reloading the new Skid Steer, I still had to wait another 20 minutes while they moved a bunch of pallets that were blocking part of the yard. I've been to many yards, and this was the worst organized I've ever seen. By the time I got out of there it was already 3 or 4pm and I still had a 1.5 hr drive to get back to the work site, so I couldn't do any work that day. The next day I got the Skid Steer all squared away with the auger and drilled two holes before one of the lines blew out and the thing wouldn't work anymore. At this point, I'm extremely upset, and have nothing to show for all my wasted time thanks to their crappy equipment. I wanted nothing more to do with them, so I loaded up the Skid Steer again and it drove back to the place. When I arrived I asked to speak with a manager because the Staff member I was talking to was trying to hand me a bill for $1200 for playing chauffeur to their hunk of junk for 2 days. The Manager (or possibly owner, who knows), Doug wasn't even there and I had to argue with him over the phone. During the course of our conversation he tells me the following facts about how he runs his business as though they're perfectly normal and acceptable: 1: He thinks he's charging a competitive rate per hour, despite the obvious age, wear and tear, and poor upkeep on his vehicles - He isn't, but we'll address this delusion in a moment. 2: He doesn't know which parts go to what vehicles -- That one floored me. How do you operate a business you don't actually know how to run? 3: He openly admitted that he doesn't test the vehicles and equipment. Ever. Especially before taking people's money to use them - This means he has no idea if what he's renting will actually function as it's supposed to. That's insane to me. At the end of our conversation, he tells me that he's not going to charge me for the auger, but that he's still charging me (at 450$ a day...$100 more than at least 3 other competitors in his area I called) for having the Skid Steer and trencher for two days. A trencher I couldn't use because I didn't have a functioning Skid Steer. He was charging me despite the fact that his crappy equipment made it impossible for me to use the trencher or auger for the first day because the vehicle was leaking, and in spite of the fact that his neglectful care for his vehicles prevented me from using the vehicle for the second day. What a freakin' scam. This man runs one of the worst, least prepared businesses I've ever had the displeasure to work with, and I sincerely warn you away from giving this man your money. You'd get the same use out of it by just burning it, and at least the fire would work as it's supposed to. read more

Cragg's Do It Best Lumber & Home Centers - Hardware Stores Near Me - Spring Branch, Texas

See all

I try to shop local and this little store gives me the opportunity to do that. It's kind of a combination of hardware store, farm and ranch, and nursery. We have purchased quite a few things over the years. Those include organic fertilizer, organically grown vegetables, compost, and garden fence panels. Some of the brands they carry are Medina, Lady Bug, and Garret products. The help is always awesome. On our last purchase of fertilizer, he ran to the product to load it for us so that we wouldn't load it ourselves. They just make you feel like they appreciate your business. So why only 4 stars? They have reduced their stock on organically grown product significantly. What they seem to not realize is that gave them an advantage over their competition. read more

Cragg's Do It Best Lumber & Home Centers - Entrance to a neat little store - Hardware Stores Near Me - Spring Branch, Texas

Not sure what's going, I can't remember the manager from the last time I was here, but obviously he's not here anymore. Service used to be good and curious. I bought my chainsaw here, they used to charge me for a new chain, clean it within a couple of days and that's it. Now, they want to charge for a "diagnostic test". $37.50. Diagnostic test, LOL. A chainsaw. And of course plus the chain which of course is understandable. Oh, it's going on 2 weeks and still waiting. Sad for local businesses. read more

I try to support the smaller business and I've been in here several times, sadly I've never had a great experience. They are always hiring, which is concerning. Staff never seems happy to be there and prices are pretty high. Fairly small store compared to the big box retailers, and it just doesn't have much of anything to draw me in or make me want to come back. Less if a selection, higher prices, worse service. Try somewhere else. read more

I called to ask about a part. The guy that answered the phone told me, "I don't know but you can come in and find out." He then hung up on me. read more

Buck was very helpful in describing what i needed for my bathroom wall. The items worked just like he said and I'm very happy with the outcome.The service was awesome and will be going back if i need anything else! read more

I cannot thank the staff at Cragg's more for being such a help to me today, especially Keith. He went over and beyond to try and get the plywood and 2x4's secured in my Jeep, only to turn around and remove them because it just wasn't going to work. They held everything so I could go home and bring the truck back. They are helpful, patient, and have so many neat things in the store from what I saw. I'll definitely visit again next time I need something. read more