It's been a little over one week since I got my new 2021 Venue from Eckert and I felt compelled to leave this review after receiving a very thoughtful follow up call this afternoon from John Wester. John was the key associate who assisted me throughout the process and he is absolutely fantastic to work with. He walked me through the experience (all "new" for me) and put an incredible amount of care into ensuring I had a positive experience. My interactions with the owner and other team members have also been great. I'm hoping to maintain a relationship with this dealership for many years to come and highly recommend them if you are looking for a new vehicle. read more

Got a 2022 Volkswagen Atlas from this place. After a week the car battery died. I called the sales guy Max who sold me the car and seemed to be a reasonable person and explained about the battery died and asked what about the 125 points inspection which they claimed at the time of the sale . He said he will call me back right away BUT he never called back. Stay away from this dealership . Went to Volkswagen dealership and paid $580 for battery replacement. For Now battery died. God knows what else is coming my way read more

Eckert Hyundai - Getting jump start on died battery after a week - Car Dealers Near Me - Denton, Texas

Our car's sunroof randomly shattered in our garage while off and parked. A quick search explained that this is a known defect and the company extended the warranty by 5 years because of it. The service person on the phone was extremely clueless and unhelpful. When we took in our car for the warranty claim, they explained we were just out of the coverage period and could not help. I contacted corporate for a good will extension and they were very willing to help. HOWEVER, this dealership not only lied to corporate claiming this was cause by impact despite photo evidence, but they were completely unresponsive. I am going to report them to the BBB!!!! Very shady business. TAKE YOUR BUSINESS ELSEWHERE, they only care about lining their pockets. read more

Only go to this dealership if it's your last option. Honestly I interacted with nice people who work there but I will rather go elsewhere. read more

Easy peasy visit; new vehicle so oil change was included/no cost to me. I waited in their waiting room which is nicer than some I've been to. 10/10 recommend. Would purchase another Hyundai in the future. read more

I recently purchased a car from the dealership, Ekert Hyundai. At the time of closing without me being informed, they included a $2900 warranty. I had a very difficult time getting this amount deducted, get raise my monthly payments and now they just want to put the amount to the total principal, but my payments are so much higher than I had wanted them. They have been difficult to work with and condescending when I asked for help and understanding. I do not recommend this dealership. read more

My roommate purchased a car from Eckhart Hyundai. She has a difficult time with English and is older and they included a $2900 warranty in the total price of the car without her knowing. When she tried to get this canceled, they didn't return her phone call and they were condescending. They finally deducted the warranty but didn't give her any of the paperwork. I reached out to Ryan the sales manager and he was rude and abrupt to me and not helpful at all. She loves her car but I would run away from this dealership read more

Go see Max if you're in the market for a new car. He's the best! Very personal, attentive, and willing to find the right car for you at the right price. read more

They attempted to charge me for $1500 worth of repairs that were still under warranty. Not until I got my brother involved did they recall that it should be covered under the Hyundai 100,000 engine warranty. In addition, they ransacked the inside of my car looking for the key. It was in the dash as I told and showed them when I dropped it off. I feel as a female they were trying to deceive me and take advantage of me. It's their job to do the right thing. They chose to lie and attempt to cheat me! CROOKS! We own 2 Hyundai and will never return to Eckert Hyundai in Denton read more

Bought a Tesla X few months ago, they told me that they will help me qualify for the used ev credit. But after several visits to dealership, multiple calls to people incharge of the accounting (Nancy) and finance (Garrett), even after leaving hand written notes dropped off at front desk. All they had to do to help me qualify for the ev credit from IRS is to register the dealership on the IRS portal and put in the car info of the car I bought.I gave them the exact detail from IRS website of how to do it, it would not have taken more than 30 minutes to an hour to do. But I am sorry to say that not only they never replied to my call or emails but were also 100% none cooperative or helpful. I wish I could talk to the owner of the dealership, they says it is a family own business. read more

I can't recommend this dealership enough! From sales the service they have been absolutely fantastic at taking care of me. I have a Genesis and so I have Diane and Brad that assist me whenever I go and they go above and beyond for their customers. They have listen to all of my concerns with compassion and had very fluid communication. If you're looking for a new Genesis I wouldn't recommend going anywhere else. I have a dealership that's recently been built by my house and I still go to this location that's 30 minutes away due to their dedication to their customers read more

I would not waste my time with this dealership. HORRIBLE buying experience. I can understand why they have a 3.1 rating. Sales, Sales management, and the Finance people, I would rate less than one star. read more

I called service to make sure my broken door handle was covered under warranty. They said "yes, the warranty is bumper to bumper". I said good, I would like to make a service appointment and they said "well you have to buy the part and when it comes in then we'll schedule the appointment". So I bought the part and then it turns out they lied and the door handle is not actually a part of the "bumper to bumper" warranty. Because I work out of town it took me over their 30 day return window to return it which they also didn't tell me. And then they said if you want to override the policy you'll have to come back when the parts manager is here. I called to make sure he would be there and then he wouldn't even come out of his office to talk to me. And he sent his lackey to tell me basically "sorry, no dice". So I went to the sales side and talked to a manager there who was only able to get me 25% of my original cost of the part because of a (get this) 75% restocking fee. Wow. And on top of all that a few months ago when I had some under-the-hood maintenance done, they forgot to bolt up the lower engine tray so I was taking my daughter some where and all of a sudden a dragging noise. I will never go to Eckert for service or parts ever again. read more

very disappointing experience with this company. They received services we provided in full, but have repeatedly failed to pay what is owed. Despite multiple attempts to resolve the issue professionally, they've been unresponsive & dismissive. This is not how a fair or trustworthy business operates. I would strongly advise others to proceed with caution if considering working with them or doing business with them. read more

Worst experiences I've ever had. I've always gone here for my oil change because I have a warranty and it is the closest location to me by far, but this is the last time. Despite all of the arguing this place has ever done with me as well as lying about checking things out for my warranty only for me to find out no such things had been done, I still gave it another shot. I'm currently waiting in the waiting room, my car was dropped off almost 2 hours ago for its appointment, for an oil change, they've already told me they've checked out my car and they wanted me to get an air filter and new tires 30 minutes ago, and now I'm just still waiting on the car. Not only that, but they keep saying "we'll come let you know about..." and we had to go back after an hour to ask because they never came and told us even though they knew. Service sucks, definitely don't get a car from here or service! read more

The service department is a complete joke. I was there today at 7:30 for the recall on my car and for the state inspection. Then I was advised about recommendations needed. I opted to get 4 new tires and not the other two recommendations. After 1.5 hours, I started asking how much longer and no one would give me a clear answer. Eventually J. Moose told me the tires would not arrive until 1. At that point, I was already at the place almost 4 hours. Plus, the state inspection was NOT done within those 4 hours. I wasted most of my day there and was only able to get the recall issue resolved. When I was leaving, J. Moose apologized and said the new tech was working on my car and should have proceeded with the state inspection because my car would have passed without the new tires. Each time I accelerated in my car driving home, the engine sounded loud. Hopefully, the "new technician" didn't cause any additional problems with my car. read more

Steven was very helpful patient and kind an the finance assistant manager was very nice and detailed oriented I'm going to refer them to all my friends and family.... read more

Husband and I went to buy a used vehicle yesterday. Test drove a couple without issues. Then all the problems started. one of the vehicles I really wanted to test drive and was considering purchasing, Craig (well no one), could find the keys to. Then the next one, could not find those keys either. Craig told us on one vehicle was out for a test drive, I found it on the lot. One of the vehicles we drove while Craig was looking for the missing keys, had a sticker on the window that was not even to that vehicle. Sticker said it was a 2022, it was a 2024, sticker said it had around 27k miles, actually had 37+k miles. Sticker said was Limited Trim, actually was Calligraphy Trim. We spent over 6 hours at this dealership and well, we did not purchase from this dealership. The entire day was a total frustration and cluster. They would not negotiate even a little bit until Craig informed us the next day (which is now today), they would be lowering the price $1000 if we wanted to come back. Are you kidding me, you would not lower any when we were considering buying the vehicle right then and there, but had the nerve to tell us to come back the next day to get $1000 off. Will not recommend this dealership. Salesperson Craig was too busy on his phone watching who knows what every time we walked up to him at his desk after the test drive instead of trying to work out and fix a lot of the issues we dealt with on their lot, which was one, then another, then another, the entire day. read more

Bought my last 2 vehicles here. I had a great experience. My Elantra and Santa Fe are awesome. Matt G was helpful and so easy to work with. read more

Came in to test drive a Sonata a few weeks ago. Tommy helped me. I drove the car and absolutely loved it. I was a couple weeks out due to waiting on a lemon law check. I asked Tommy for numbers and exclaimed how much I loved the car! He refused to show numbers because he's been doing this a long time and I wouldn't buy. He said again the he has been selling cars for a really long time as he refused to allow me to gather numbers to make an informed decision on purchasing a $40,000 car. Did I tell you that hes been selling for a long time? He sure let me know. Anyways, super rude. Like the slimy car salesmen in the movies. Ended up buying a sonata 8 days later from huffines. read more

This place is a mess. We dropped our hyundai off in September for an engine replacement. Hyundai warranty covering all repairs. we did not hear anything until December. At that point they said two more weeks. A month later I stopped by to see what kind of progress had been made.None. They had not even started. Mid January they called saying it was finished. When I picked up the car I popped the hood and noticed there were loose connections and the coolant was completely empty. Left it another week. Picked it up couple days ago and they had not done anything. coolant still empty. connections still loose. This place needs to see some turn over. Their current employees are not doing their jobs. I'm afraid to even bring it back to them at this point I'll probably contact Hyundai directly. read more

Eckert Hyundai - Empty coolant - Car Dealers Near Me - Denton, Texas

Personal Opinion, you are free to make your own opinion about this business and the persons named herein: My personal recommendation is to outright refuse to do business here if you have to interact with Billy in the service department. Or better yet avoid this dealership and especially the service department completely. Billy has lied to me on multiple occasions and has been rude during every interaction. I recently spoke with Billy over the phone and he told me that there is no general manager over the dealership when I asked him. I called back and this time asked for sales. I asked them if they have a general manager and they told me yes. Why would Billy lie about there being a manager or not? He has actually told me this on multiple occasions. This is unacceptable. In response to the owner reply: I attempted to speak to multiple people yesterday and on several occasions in the past. I have left voicemails and waiting on hold for hours in total and no one, and I mean absolutely no one has ever gotten back to me. So no I will not continue to waste my time with your useless dealership and employees. read more

Subject: Unsatisfactory Car Repair - Failure to Fix Issues In April 2023, I had my 2014 Hyundai Santa Fe towed to Eckert Hyundai in Denton Texas because of an error code showing up. The code P136, I was told was a factory warranty issue. April 26, 2023, I picked the car up and reassured the problem was fixed. Sunday, December 3, 2023, the car started showing the same code. Monday, December 4, 2023, I drove the car to Hyundai in Denton. I was immediately told by Billy the serviceman, that they had no loaner vehicles, and the shuttle did not run on Monday. We called on Thursday, December 7, 2023, and were told by Billy the car was ready. I took an Uber over there and when I arrived, Billy said it would be an additional 90 minutes I had to wait. Around 5 PM, Billy found me in the waiting area and said, I have bad news, "While we were doing the test drive, the engine seized, and the car is dead." He then tells me, "We need to submit a request to Hyundai for an engine replacement and no we don't have a loaner car and we will need to see your oil change records." After telling Billy, please don't try to blame this on us, I left in an Uber. We spoke to Billy again on Friday, December 7, 2023, and was told, he submitted the paperwork to Hyundai and was not sure of the timeframe. We called Billy back on Monday, December 11, 2023, and were told again, that he had no updated information, the paperwork had been submitted and no need to call him again, he would call us. I decided to call the Hyundai Customer Service number and after speaking to a case manager, I was told Billy had not submitted any paperwork but would try to get to it, today or tomorrow. I was also told it could take 2-3 weeks for an answer and in the meantime, car rentals are up to my discretion and loaner cars are at the discretion of the dealership. I have never in my life seen this type of poor customer service from someone who is supposed to be on the customer's side. I am going to write and contact every person I can because we are not being treated fairly or respectfully. And this is not our fault in the least bit. I am disappointed and frustrated with Eckert Hyundai and I have no words for the way we have been treated by Billy in the service department. read more

This seems to be a ongoing problem at Eckert dealership. I took my brand-new Tucson LTD in and had the first service done. When I received the vehicle back went home parked the car in the garage only to find a quart of oil on my garage floor. Took the car back only to hear it was a new guy and "were so sorry". Okay that's possible. I took my car to Eckert the second service, the same issue and not one lug nut was tight on the whole vehicle to include the locking lug nut's. I lost 8 of the 20-lug nut's holding the wheels on including the locking lug nuts. After I was pulled over because of my tires wobbling by a state trooper. and seeing the issue. I tightened the remaining lug nuts and had it towed to another dealership Huffines Plano. Super nice and helpful there. Unlike what happened at "Eckert with no loaner's " However I was told that I would have to pay for service. and spent several hours arguing this point. I Finally was able to have the service done free. Now I take my Tucson to Dallas I drive 30 miles out of my way just so I can have any of my services done without hassle and free. Eckert you and your price gouging are ridiculous I will never do business with you or your service department again. After reading your previous customers, being told to take their business elsewhere, because they were rude! What ever happened to the customer is always right? I can totally believe that in today's market you can do whatever you want, and people will still come and buy from you. But I hope this comment dissuades at least one person from doing business with you. Then I have done at least one person a favor. read more

It's now been 21 days. Still no updates or communication whatsoever. Was originally told would take 1.5-2 weeks.

My second car buying experience and I couldn't ask for a better dealership or salesman! I found the car online on Autotrader, for the price, the year, the mileage, and the car model, I was super optimistic, especially after visiting several dealerships already with no luck. I made a call to Eckert Hyundai first before driving here just to make sure they still have the car. When I showed up, they had the key ready for me to go on a test drive. Charles Palmer was my sale representative. He gave me the option of taking the test drive by myself, or he could ride along with me. By myself it was! The test drive took longer than the actual buying process. I-35 around 5-6pm is a horrible time to be on. I was stuck in traffic for a good while just trying to go a few miles North of 35. Must have taken me close to 45mins to get back, surprised I didn't get a call from them asking if the car is still in one piece lol. The car has a price tag on the windshield that's more than $2,000 above the listed price I found on Autotrader and the dealership website. They of course honored the online pricing, but being Asian, I couldn't help but tried to negotiate for even lower price. It never hurts to ask. I ended up saving couple hundred dollars on top of the already low price. Hyundai is not my choice of car, but luckily I was buying the car for someone else to get a chance to come here. Highly recommended if you want a quick, great car buying experience! read more

STAY AWAY!!!!¡!!!!!! READ THE FOLLOWING . SENT AND NO RESPONSE WENT TO VAN HYUNDAI AND WAS WELCOMED WITH OPEN ARMS. SO BEWARE ¡!!!!! Mark Eckert: I came to your dealership (Eckert Hyundai) on the afternoon of Saturday July 8 to see the models after not being happy in a year search to replace My Lincoln. I liked the car but you did not have the color I was looking for in stock or on order. I was told that although the sticker was for approximately 39000 you have a 1000 Dollar premium on all cars due to the shortage. I said that I thought that that was not to my liking and that even on my C8 corvette I paid sticker price. The salesman said that it is hidden somewhere in the contract but if I could find it I should by it. Once I returned home I noted I had left my phone in the car I test drove. By this time your dealership was closed. I searched on line for a dealer that might have what I was looking for and found 1 vehicle. However when I called it was designated for sale. They did a search and found one in Killeen Tx. I called and they had the car we negotiated a price that included their delivering it to me 180 miles away. On Monday morning I called and came to your dealership and retrieved my phone. I came inside and told tem that I had found a vehicle at another dealership without the premium and with taxes, the delivery to my home and a couple of extras I did not want the total was $200 dollars less than your sticker price plus the premium. I was told by the a sales person and your sales manager that they would tack on additional charges but if I could I should buy it. Once home I called the other dealer and arranged the financing and the transport and signed papers and arranged to have the car delivered before 1 pm the next day. (Tuesday). The total with taxes etc. was 39100 delivered to my door. You vehicle, same except white was 38,345 plus $1000, tax and license. Since a driver brought the there was no orientation and was told I could get it at the local dealer. I called the service manager at Eckert Robbie Miller about getting the orientation. Robbie said to bring the car in any day and he could try, but that the sales department had better knowledge and I might have to talk to them too. On the 19th I brought the car to Eckert, however Robbie was not there. A service rep found a sales person to help me (Tony). I had met Tony the Monday I picked up my phone. Tony came out to advise me. He did show me the driver assist. and asked him to get back in the car to go over the rest of my items (About 10). He went inside came out, got in the car, got a phone call and had a customer and left. I asked if there was anyone else to help me and was told to see the sales manager. I went to see him (Mike) and basically he said I had been rude to his people and that I bought the car elsewhere they should do the orientation and did not care where I got my service done. I later called and left a message for you or your brother to please call. Shortly after I received a call from a person identifying as Mike. I assumed it was Mike Eckert and relayed my experience. At the end of my review the person on the phone said " this who you where talking to" when you came in to dealership. I found out his name was also Mike, the sales manager. Again he relayed his opinion that there may have been a misunderstanding, but that I was rude to his people and that I could take my business elsewhere. After realizing that you probably did not get the message I left I responded to an email that came from your Finance department and I was given the email address I have used for this correspondence. At this point I was somewhat disappointed that I bought the Hyundai even though I like the car. In 64 years of buying cars I do not think I have ever had this kind of response. The experience has left a very bad taste and I still did not know how to operate all the systems. The bright spot is that on Thursday the 19th I called Robbie and explained that I had brought the car in and what had occurred upon finding that he was not in that day. He stated that he had many meetings through Friday and suggested I bring the car in that Saturday morning, the 22nd and he would go over the orientation with me and if there where questions he could not answer he would find the answer. I was very impressed with Robbie and how he handled the situation and very happy to know he can do any warranty service I should require. Thank you for your time and hoping I have not rambled to much. Respectfully read more

HORRIBLE SERVICE! Just got my car and came for the uniform service. I was lied to about what my warranty covered and my bill went from $40 for a tire patch to $160! I went in ready to pay what I was expecting, and they did take care of the bill but I was ridiculed and told not to come back because I held them accountable. I tried staying calm and respectful through the process but I feel totally let down by this service. Do not trust them!!!! read more

I purchased a new Genesis from this dealership. Horrible sales experience. But it is now time for my fist oil change. I have called several times to no avail. I even called and spoke to the sales rep that sold me the car. He said he took my name & and number to the service manager. Still no call back. I give up. I am going back to Lexus. This dealership is horrible and just doesn't care. I wish I had read all the reviews before I went there, I would of never gone. read more

I have been looking for a white 2023 Tucson SEL for months now; but dealerships were always sold out by the time I arrived. I saw online that Eckert had one in stock so we went to check it out. We drove the car which had about 5 miles on it and loved it. When it came time to talk numbers, the manager would not budge on the sticker price, We left disappointed but hopeful they would come back with a least a small amount off the sticker price. We then saw that Van Hyundai in Carrollton had the same car with a different color interior in stock. Van came with a price of about $1,000 off the sticker price and the window tint included at no charge. We called Eckert to see if they could match the price, being that we liked the interior color of the car at Eckert better. The salesman, Alex, then informed us that it was his understanding that Van would tag on a lot of extra charges at signing, and that Eckert would not come down from the sticker price quoted. NO extra charges were tacked on at Van by the way. I am now a proud owner of a Tucson from Van Hyundai in Carrollton. read more

My finance took his vehicle up there. Do NOT trust the services they do. They lied about what services they did on his car.. they told him they did it and did not and charged for it. When he asked them about why they didn't do it, they acted like it was no big deal. Fraud fraud fraud. Then trying to get ahold of anyone, they just keep bouncing you around on phone tag read more

Take yiur business elsewhere. One thing after another w service from this dealer. Bracket for front license plate? $132 should have come with the car. SD card? $58 and at least an hour on the phone. Should have come w the car. Another hour to install and get it programmed over the phone. That was a frustrating ordeal. Took three tries to get it. $545 to change a headlight bulb just out or warranty. Took three tries get my plates. Dealer plates 6 weeks expired when they finally put plates in the mail. I'd go on but that's about the size of my experience. read more

Eckert Hyundai destroyed my 2022 Tuscan and refuse to take responsibility for it. They left me stranded two hours from home after they failed to do a simple oil change properly. read more

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I like the service center here. I had to call different locations in the area for new rotors. They had the best price , which seemed weird to me - you would think all locations would offer the same price...Anyways, they are open for a few hours on Saturday ( not ever dealership is for service around here), so I dropped it off and it was done 2 hours later. Which for the rotors I got quotes for anywhere up to 4 hours from other places. Staff was friendly and informative, I'll definately come back here for my next service need , even though the drive is a bit out of the way for me. read more

I took my vehicle in for an oil change and to get some bulbs looked at as I was having trouble with bulbs in the headlights and turn signals going in and out with no rhyme or reason. They said that they have to run a diagnostics test ($140) to figure out what was wrong with the lights. I said sure go for it. They came back and said there was an issue with my rear break light and that they needed to replace a harness. I said sure go for it. $300 later I was like awesome my lights issue is resolved. A couple of weeks later my turn signal and front headlight went out. I went back to Eckert and they replaced them saying that they must've just gone bad but assured me that my bulbs replaced by them had a one year warranty. The day RIGHT after my turn signal went out again. Drove to Eckert for the THIRD time to get the turn signal checked and they wanted to charge me AGAIN for a diagnostic test. I told them that I wouldn't be paying for another diagnostic as one had already been paid for. I then asked that they change the light bulb since it was under warranty and they refused to change it saying that it wouldn't resolve the issue. Take your money and your vehicle elsewhere or prepare to be scammed. read more

Beware: this dealership tried to BOX CLOSE me trying to get me to sign off on a really low monthly payment and end up in finance office with a monthly payment $100+ over budget. I've been to so many dealerships and this tactic was a first for me, good thing I backed out by trusting my gut. I ended up purchasing at another dealership and they gave me a full breakdown of how they were trying to pull a fast one on me. No ma'am that is no way to run a business. Oh and I was there for at least two hours and I was not once offered a water or anything. It's funny that with the owner walking around on the sales floor he would stop by and introduce himself right? (Idk maybe if this had anything to do with it but I was the only minority shopping at the time). read more

Had to have my brand new 2023 Santa Fe towed there after it failed and shut down while driving on the highway with only 5000 miles on it. They had it for a month and hardly no communication except when I pestered them about the progress. They kept telling one thing was wrong after another. The techs didn't know what they were fixing. I would give this place a zero if I could!!! Horrible customer service! They wouldn't even give me a loaner car until I pleaded with them. The best thing this business could do is close their doors permanently!!! I eventually gave them back the car because it was a lemon, and then they refused to give me any paperwork and told me they would call the police if I did get out because I was not being cooperative with them. Very rude salesman's and his brother was the owner. Wouldn't even come talk to me. Horrible place! STAY AWAY!!! read more

Super bad service, they don't have updates my vehicle it's been their for almost a month and the don't know when parts are going to arrive, I think as transfer to consumer affairs and its been almost 3 weeks and no one has return my calls, stay away from Hyundai that are super bad and they are selling defective cars. read more

Service Department charged us $100 to release our totaled vehicle to insurance. No explanation but wouldn't release until we paid. We paid just to get the claim closed. An inquiry was sent to the manager of the Service Department. I did receive a call the next day but when I asked the manager for an explanation of the charge he said he would have to research and get back with me. Never heard back... that was over three weeks ago. read more

This is the absolutely worst car dealership and service I've ever experienced. Currently they've had my car for a few weeks because they can't figure out what is wrong with it. They keep ordering random parts that don't fix the problem. There is no estimate on the arrival of the next part they'll try. The last time I had my car there it was simply to program a replacement key fob that we put through the laundry. It took them three weeks to program it, and in the process, my car was completely undriveable because whatever their original "fix" was disabled the ignition even when using the key that had not gone through the wash. And they don't have loan cars while they tinker with mine. This place is terrible. read more