It was the worst experience. Zero Stars..Our relative went into memory care, able to dress herself…read morebath supervised and eat meals with a good appetite on her own. Able to converse, etc. In four months she passed having fallen cracking 4 ribs. Head trauma 4 times, UTI, infection, med issue all in 4 months finding her face down in her food due to their primary in July doubling her dose. all accidents during her waking hours in the am. Supervision and care was obviously inadequate. Hospital records and time do not lie. The 21/2 yr. Old facility 2023, was a nightmare, ​ 17 lbs lighter in 2 months, died malnourished and severely dehydrated with 4 head and cracked ribs all in her bedroom, developed pneumorthorax, always found alone they would find her. Why didn't anyone assist during am waking hour? with so many head traumas putting her into a wheel char and no longer able to open her eyes. The communication was so frustrating. Our beloved passed Dec. 1, 3035. Was admitted July 22, 2025. Filed grievance and never responded to family to date.

uncle is a resident at RPA. . The staff is very attentive for all matters and is truly like an…read moreextended family. The facility is clean, healthy, and creates many special activities thru out the year. From Christmas parties, [that include children and all of the family], Veteran day activities, brunches, spring parties, and a multitude of things always going on. I could go on and on and it sounds like an advertisement; but it truly is an excellent facility for my uncle. I know he is safe, healthy and well cared for at Regency Park Assisted Living..

This woman is heartless and rude She shouldn't be working…read morewith elderly people She was playing games on her tablet while I was talking to her then cleaning under her nails with the staple remover Gross

Owners Shelby and administrator all both POS's. If you have the money to pay to make them rich,…read morethey will fake smile to you all day long and kiss your ass but you better pay up. They enjoy their mansions while residents sit in feces until someone decides to attend to them. Would never recommend any facility from this company.

Very disappointed! After submitting my financial records for review, I was approved for a large…read moretwo-bedroom unit under "Wings Club" ageement on August 1, 2025. Without explanation, I recieved notification on August 29, 2025 that my intial agreement would not be honored. Mr. Bassett contacted me by phone to encourage me to find a less expensive unit. Mr. Bassett refused to reveal to me what his role was in the organization. He was rude, condescending, dismissive without apology or explaination! Had he taken the time to reviewed my file, he would have seen that my monthly retirement income is more than $10,000 and my net worth is in excess of one million dollars. A portion of my wait-fee has been refunded. However, Waterman breached our agreement and I demand a total refund! Obviously, Waterman management is not concerned with senior care. Glad that it was on display prior to my moving in!

Since I am not ready to move. It is an interesting place. Nice restaurant, good service. Lots of…read morethings to do, to keep you busy.

Grandma is here following an amputation. The facility is clean, there are always activities and…read morethey even have family members come in for a "progress report" where we talk with the nurse, care coordinator and anyone who she is a patient of to update us on her progress. Family deserves the best. The homes in the community are nice and reminiscent of the villages.

Dad was doing good at edgewater for a couple days. He declined rapidly and staff looked the other…read moreway. They insisted he was fine I Had to call 911 and have him removed. He was admitted to the hospital. He had become non mobile had infection and had shortness of breath

My father was terminally ill at The Villages Hospital and needed to be transferred to hospice care…read more Unfortunately, the staff at The Villages hospital were non responsive, rude and apathetic. But Melody from Cornerstone Hospice guided me through the process. Melody was patient, sensitive and gave me all the information I needed about my father's sudden illness before I made the decision to approve the transfer to their care. She made herself available at all times, listened to all my concerns and answered all my questions. Melody made recommendations that truly showed her level of care and empathy, which seems to be overrated these days. Finding out that someone you love is terminally ill is hard to swallow, is a time of pain and confusion, desperation and uncertainty. The way Melody handled my situation made it easier for me to know what steps to take and when. Even after my father passed away, I got numerous calls from the staff at Cornerstone to check up on me, see how I was doing, and offered emotional support if needed. I can't thank them enough for the way they cared for my father and the exceptional service they provided me with. I HIGHLY recommend Cornerstone Hospice!

We were with Cornerstone with my husband until he passed away. Thier negligence caused my husband…read moreto pass away a week ago. The team leader Jamie does not have any communication skills, compassion, and it terrible to work with. The CNA's and Nurses for the most-art weere great but the company itself is awful and caused many problems with many gaps in communication and support. I do not recommend their services at all.

My friend was there and the FOOD IS AWFUL!!!! She had a leg bypass surgery and they didn't change…read moreher bandage for days after she came from hospital. Her husband had to keep calling about changing the bandage until finally a nurse came and changed it after saying he's going to call 911 if someone didn't come and change the bandage. The building is nice but if you don't have someone that will bring some food to you that person will starve. Nasty food!!!!!

Family member went here in late 20teens…read more Not enough night staff - those in upper management charge tended to be a little cliquey as well as confrontational. Poor listening skills at times as well as low levels of empathy. Hopefully all of these folks have since moved on or have been relocated. Nurses and attending CNA's were great. Attending doctor at time was also good. One medical employee (since moved on) openly complained to us about the constant changes in management and their disconnect and lack of understanding with the medical staff. Big "friendly" pitch for the facility from management gal when she visited us at the hospital and then once we get to the facility, admittance process was grossly unorganized and chaotic. Took ages to get copies of papers that were signed. We would see the "pitch gal" in the hall almost daily while family member was a resident and she never looked once at us when we would see her in the hall or bother speaking with us again. Her job was done. Get a person in a bed and move on to the next patients she needed to pitch to. Facility was oversold for what it was. We did not use them a second or third time when rehab was needed later and did not recommend the facility to friends or neighbors. Can be incredibly windy at front entrance, which is poor design for a rehab facility for elderly visitors or anyone with movement issues.

Great place to live - residents are valued - staff is helpful and great to work with. Food is great…read more- lots of variety.

The assisted living rooms are fine. Bathrooms are small and outdated but very clean. Independent…read moreliving building was much nicer but mom at 90 needed some help so moved over to that building. Since new management food has seriously declined per mom. What has been infuriating for us is mom has been having cash go missing over the last two years. Recently she caught an aide in her room when she had stepped out and the woman had her compact in her hand and the aide made up some ridiculous reason for being there and holding my mom's property.This is very disturbing. This is unacceptable and should be investigated and steps taken to prevent this kind of thing. She gets great care by the nurses so other than this one serious issue the place provides good care.

I am disappointed and disturbed by what I have witness and experienced. The overall cleanliness of…read morethe facility is unacceptable. there is a smell of urine throughout, many areas appear dirty and poorly maintained giving concerns about hygiene and infection control. The attitude of the staff is troubling. Most are unfriendly, unapproachable, and lack warmth and compassion. My Dad was constantly falling and injuring himself which shows me he was not being watched. I was extremely worried about my father's health and the overall standard of care. He seemed to have declined faster in his dementia at this facility. Once he was moved to another facility, my father is now blossoming. If you care for your loves ones. Don't send them here!!

It's a nice place. Always clean and staff is very friendly. Architecture and decor is not "the…read morelatest and greatest," but it is homely and inviting. What I really wanted to harp on is the service. Putting your family member into homes like these can be very disconcerting -- are they taking care of her? Feeding her properly? Giving her love and attention? YES! Peace of mind is something too valuable in instances like these. My grandmother is currently staying here, and she is treated wonderfully. Her hairstyles change more often then mine, and her nails are always groomed/painted. The staff knows her by name, and are able to make considerate conversation, if only momentarily. Your loved one will be well taken care of here, and that, is invaluable.