Nice salon! Staff is very friendly. I recently started trying the "dip" nails and have had problems from 3 other salons! But the nails I had here lasted and looked great! Very reasonably priced and made my daughter feel like a princess during her pedicure. Would recommend to friends! read more

Typical place takes 50 mins for pedicure . This place only took 30 mins , the person kept rushing through out . The foot massage was awful , almost like the technician either did not know how to do it or dint want to. Foot massage at other places has a 10 min timer and is relaxing . For the price paid the service is totally not worth it . I will not come back and do not recommend this place read more

Fabulous people, great service and pricing. Wonderful experience and I absolutely loved my nails. . I will definitely go back. read more

Creative Nails By Susan - Beautifully done - Nail Salons Near Me - Chandler, Arizona

Joanne does a beautiful job on my nails. Michelle does my toes and gives the best foot massage. Very clean and peaceful inside. read more

Creative Nails By Susan - Acrylic gel - Nail Salons Near Me - Chandler, Arizona

I called at 5:55 and asked if they could get me in before they closed for the day, since google said they close at 7. They said yes and I went right over. I later found out they closed at 6 and still took me. I felt really bad about it but they assured me it was ok. When the woman trying to finish my nails, I got dip powder on my natural nails, needed help from Joann she became very irritated and was slamming things around her desk. Joann eventually came over and fixed my nails. I couldn't understand what she was saying as she was not speaking English but it was obvious she was upset at how my nails were done and she was having to fix it. She was always very nice to me but she seemed to treat the woman doing my nails so bad.The whole interaction was very uncomfortable and I just wanted to hurry and leave. read more

Update: The owner claimed it took 1 hour to take the gel off my hands. NOT TRUE it took less then 30 mins to soak and take off the color. I wouldn't sat there for 1 hour for that. Also there were NOT thousands of "GEL" colors to choose from. Furthermore they were aware of the reason why I needed that particular color. I wasn't being an unreasonable ass like their attempting to paint a picture of me being! I had no problem paying the measly $10 just to get out the door to find another salon that didn't have faulty gel nail polish! Picked a gel color,sat down and had my old gel removed off hands and feet. Tech started to apply the gel color in my nails and decided it was too ugly! Ah no it's streaky and an old polish that YOUR shop decided NOT to replace and keep on the shelf! Once I refused to pick another color, they charged me $10and I walked out the door! Note: Customer service is awful there. The tech with the short hair cut is dry,dismissive and rude! Will not be returning nor recommending this nail shop to anyone in our community read more

Creative Nails By Susan - Walked out their shop like this primarily because of lack of service and unsatisfactory products. - Nail Salons Near Me - Chandler, Arizona

I took a chance on a referral from a stranger, shortly after moving to AZ... Glad I did! Ken stands by his work and I greatly appreciate his attention to detail when doing my nails. Instead of your typical small talk he walks me through his process & at this point, I let him have creative freedom. Pictured is my last set, fresh for valentine's week! Now even 2+ weeks later, his quality of work still shows because I've had no breaks plus the design is still intact. The plus side is everyone is kind and personable upon my arrival, I couldn't have a better experience! read more

Creative Nails By Susan - My latest set by Ken, perfect time for valentine's week. - Nail Salons Near Me - Chandler, Arizona

There is a new owner and she is awesome! She hasn't changed the name yet but will be soon! Joanna was awesome while giving lots of attention to myself and my two little daughters. I had a pedicure and they had their toes painted with fun designs! Super friendly and kind! All new chairs and tables. She was very good at what she does. read more

My sister and I walked in to this nail salon without appointment and we were helped right away. We both had mani and pedi. Combo of gel and regular polish and eyebrow waxing. At the end of our service we were both satisfied and loved our mani and pedi. My sister was visiting from out of town but I am Definitely coming back. read more

Creative Nails By Susan - Regular polish manicure at creative nails by Susan. - Nail Salons Near Me - Chandler, Arizona

I have been looking for a new salon to go to and came across this place! I noticed the reviews but I like to check things out for myself before I make any judgements. I had the classic pedi and I had the best experience! Steve was absolutely amazing and hilarious! He made my time here memorable and I cannot wait to come back! The prices are very reasonable too. *update* Unfortunately, my nails chipped the very next day. Although I loved my experience here because Steve was so fun, I didn't want to pay $23 for bad nail polish. read more

Creative Nails By Susan - Steve is amazing! - Nail Salons Near Me - Chandler, Arizona

Absolutely love this place . Good job and service , clean . Friendly staff , very patient

I got the basic spa pedicure which is $23 I think. I wanted a Halloween design so it came out to $33. Which I think is a bit much for a pedicure for me. I wasn't completely satisfied with it. On my left foot, on the big toe, she accidentally touched it when it was still wet so some of the orange came off. Instead of fixing it she just added more orange. So now it just looks thick and goopy. And some of the lines on this French style pedicure isn't straight. Also my friend got the deluxe pedicure package. This comes with a sea salt scrub, paraffin, among other things. She didn't get everything on the list done, yet they wanted to charge her the full price for it. Definitely wasn't blown away. read more

Creative Nails By Susan - Nail Salons Near Me - Chandler, Arizona

Tim did an amazing job! Service was great and staff was friendly. The salon was very clean and i will be coming back! read more

Creative Nails By Susan - Nail Salons Near Me - Chandler, Arizona

Staple nail salon in the Chandler area. Owners are nice and so accommodating. They take their time and always make me feel comfortable! I have been coming here for years and the times when I go anywhere else, I regret it and end up going back to Creative Nails by Susan! 10/10 recommend for "treat-yourself" days!! read more

Worst nail salon experience of my life. I've been there three times. All rather below my expectations. The first time I brought in my 5 daughters. Among our whole big group, I was the last one to be done. They were so slow I had to skip doing the toes when I'm the one paying for the group. Maybe my fault for not scheduling a large party ahead of time. Second time - the tech screwed up my thumb twice on a dip manicure. It added a half hour to my stay and it was already approaching 2.5 hours. This time just me. But accidents happen. It took 3 hours for me to get out the door with a dip manicure and basic pedicure. Third time - I came in by myself, pedicure went fine. The dip manicure color however looked completely mottled. First tech offered a chance for me to come back (but I have no time to frequent a salon every single week), so I asked to have it taken off. Told it'd take a few minutes but again 30 minutes later I had to start peeling and rubbing off the glue on my own as all the techs had moved on to other customers. One tech realized my frustration and came over but said "oh needs more time". I explained "again I do not have the time to sit and still walk out with bad nails. That's exactly the reason I'm upset when now my nails are completely f'd up." Another patron felt like being the hero and then attempted to lecture me for the curse word. Trying to rally the whole salon and argued about how oh they're so wonderful there. Ultimately the salon did nothing to assuage the situation. No apology. No nothing. I will never go back. Clearly they did not want my business. Hopefully the one other lady will be enough business for them to last. I have never had such issues at any other salon. read more

My wife and I went in for Manicure and pedi service I had pedicure and she had dipping powder by Ken. Very nice remodeled shop . I was very impressed by the level of service provided by the staffs Specially tech name Ken he was very skillful and very confident, Awesome place to get Manicure and Pedicure specially dipping powder thank you for the great service read more

Creative Nails By Susan - Nail Salons Near Me - Chandler, Arizona

I am a stickler for customer service and it's apparent they are very short staffed and short on customer service. When I come in and ask if I can make an appointment for 3 p.m., come back at 3 and have you not acknowledge me, when I ask how long you sit me down and proceed to work on someone else when my nails clearly need to be soaked off, and then when I ask you if I should come back you tell me yes...in 20 more minutes??? Unacceptable. I will take nothing away from the quality of work but I have repeatedly observed "Susan" offer other customer beverages, etc. without extending the same courtesy to me. I would hate to think the disparate treatment is because of my brown skin but I can only say "other" customers are treated with more respect. Either way, my money is green so I now have to spend it elsewhere. read more

Customer service was very friendly. The place was clean and priced in-line with other salons in the area. Talia did a great job on my pedicure. I will be back. read more

I went in today for a pedicure and oh my!!! I got a callus removal and my feet are so soft right now. The massage was amazing and super relaxing. I showed the guy doing my toes a picture and told him my idea and he was totally on board and willing to do it for me! I know some places get annoyed whenever I ask for something special like a design or something. Nope, he was super nice and did an amazing job. I'm usually super picky on how my toes are cut and shaped but he knew exactly what I wanted. I love my summer toes! read more

Creative Nails By Susan - Super cute!!! - Nail Salons Near Me - Chandler, Arizona

Tim is the best...my nails better than they have ever. He does a fabulous job every time. read more

1st time getting my nails done here and I think I just fell in love with this place. Everyone here is super sweet and even funny too. I came in cus i needed some assistance with my ingrown hang nail. They really knew what they were doing. My Problem was solved. I recommend u going here because u won't leave here unsatisfied. Don't believe me? Try it out urself. read more

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Tanya is so good she's the best nail technician there in my opinion. She makes accommodations to anything you need and is super friendly. If you're bored, she'll entertain you stories. She also took out my ingrown toenail and I didn't have to have a surgical procedure after that. Her waxing skills is also amazing. My eyebrows were on fleek after that. She made it painless too and her applying the aloe vera gel felt very refreshing. Out of all the people, I highly suggest you to go to her. read more

Creative Nails By Susan - Tanya's amazing powder nail skills for $37! Best money ever spent and not a single scratch this past week. - Nail Salons Near Me - Chandler, Arizona

I am an aesthetician so I am overly aware of sanitation. The place was clean and they used fresh tools. 2 downsides with sanitation I noticed 1.) She blew on my feet. Now to some this seems harmless as we all have that natural urge to blow on something to dry (especially when it comes to nails). This introduces me to any illness she may be carrying that I am not aware of and bacteria. 2.) She wiped off the TIP (brush part) of the clear nail polish onto the same dirty towel that had been used to clip, trim cuticles, file dead skin off....ext and put it directly back into the bottle. Common sense would tell you how much bacteria just went onto that brush and has a dark wet place to live in now. The pedicure itself was great. My cuticles are a huge part of why I get pedicures. They were well taken care of. I also think the polish is even with no bubbles at this point. Over all that was the best part! Only small downside is I didn't get toe separators so my baby toe made me worry. To be fair I also didn't ask if they had them. I just assumed they did not have them since that's a typical part of the toe painting process. Now onto the Employees. The lady was welcoming! We did NOT make an appointment and my sister & I wanted pedicures. Soooo we expected to wait a while. We did for about 30mins. Hey that's what we expected. The lady who did my toes did not speak English which in is ok for me. It's normally never an issue for me BUT it did create some confusion when a guy was speaking to me for her & did not explain why. I kind of figured it out though. The lady who did my sisters (not sure her feelings on the gal) wasn't super friendly but she tried. Sort of rushed some though. I would've given 4 stars but sanitation neglect is something I can't ignore! I would try this place again but if the second time doesn't wow me then I would just find somewhere else. read more

I used to love having my pedicure done at this place, until last Friday. The person who did it was really bad at it. She cut me and was really rough on my feet. It was a sacrifice to let her finish the job. I would tell her that she was hurting me and that she said that those cuts were there before. I wish I know her name, It was a mature asian woman with dark hair, bangs and eyeglasses. She was also really bad with the color polish, she had to correct it in almost all of toenails, and same thing with my fingernails. It seemed to me she is not qualified or propertly trained to perform this kind of work. read more

Creative Nails By Susan - Nail Salons Near Me - Chandler, Arizona

I scheduled 2 pedicures for me and my boyfriend...his birthday present to me. After waiting 25 minutes past our appointment time, they sat us down and began working on me. After a few minutes, I asked when they would start his pedicure, and she said after I am done. That's not exactly what a two pedicure appt is! So we left. Happy birthday to me. read more

I've been at Creative Nails by Susan twice and so far I am very happy with the service. The staff was very polite and Ken did a great job on my nails. I definitely recommend this place to anyone who wants to get their nails done at a reasonable price. Look for Ken or Tim they're both great on doing SNS dip. read more

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Less than three hours after my pedicure. Absolutely ridiculous. Will be going back tomorrow. Other foot is also messed up. read more

Creative Nails By Susan - Three hours after my pedicure. This is ridiculous. Going back to get a refund - Nail Salons Near Me - Chandler, Arizona

Nails always come out the bomb but the staff isn't as friendly as I would like. I'm big on Customer Service if you want me to keep coming back. If you are okay with the staff performing the service and not talking with you, this is not a bad place to go. read more

Creative Nails By Susan - Nail Salons Near Me - Chandler, Arizona

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One of the many reasons I make the drive to this salon is because they care. I'm 7.5 months pregnant and halfway through my gel manicure I started feeling light headed. They let me take a break and after splashing some water on my face and walking around a bit, I felt better so we continued. It came back, I felt super dizzy, hot and ready to faint. They brought me a cold water bottle, dug my phone out of my purse for me so I could call my husband to get me and stayed by my side until he arrived. Thank you thank you thank you for remaining calm when I was freaking out inside and being so kind. I'll continue to keep coming here. read more

I usually come here all the time for my nails. Today i made an appointment for 11:30 & wasn't helped until 12:45. They are very understaffed. They also schedule people knowing they cant fit them in. It's a waste of my time & money. They do very well with nails but having to wait over an hour is ridiculous. read more

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I called in advance looking for a pedicure and manicure and asked if they had anything for same day they had made the comment of me making an appointment tomorrow. I let them know I have work and looking for today but thank you and went to hang up she then asked what time today? I let her know anytime they had available so she told me and I said okay. They then called me back 11 minutes later and asked me to come in sooner and I had agreed. I had got there and chosen my colors and sat down to start my feet. My mom has also met me there and I had called for her as well. She was helped first and was able to get the full service she asked for. Me on the other had had to wait a good 20 minutes then by the time we got to hot rocks I had relived they were not giving me the service I had asked for, a deluxe pedicure. I then said something and was told that due to time that they had to downgrade my pedicure to a regular one to make time for my nails. First of all, I called in advance, if you didn't have the time then I should have been told that. On top of that the technician working on my mom then offered to give her a manicure.... I'm way. You just told me you didn't have time to do both on me but have time for her okay. They finished my pedicure before my moms and I went over to the desk to start my hands. I have had my nails done for YEARS and I have never had a problem, my technician refused to do my nails because of some paper cuts I have on my hand. I WILL NEVER COME BACK DUE TO THE LIES THEY TELL THEIR CUSTOMERS AND THE FACT THAT THEY DECIDED TO THEN ARGUE WITH ME THAT IT WAS MY FAULT I DID NOT GET THE RIGHT PEDICURE BECAUSE I DIDNT TELL HIM. POOR CUSTOMER SERVICE DONT EVER GO HERE. as well let me add that while doing my toes he made me bleed due to a hang nail if anything is going to get infected it will be that not my hands! read more

I've been going to John for a few months now... Let me say him and his entire staff are amazing! Such a welcoming environment. John is always on the cutting edge with new techniques. But first and foremost! They are so sweet with my kiddos when I bring them along. Very family friendly. I'm a lifer to this place read more

Creative Nails By Susan - . This is his latestChrome gel. Thanks John!!! - Nail Salons Near Me - Chandler, Arizona

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Dropped in on a Sunday to have a nail polish change. I was charged 20.00 (15.00 for the gel polish, 5.00 to remove the old colour ..which is fine. I'm not worried about the price). My concern is ...it's been 2.5 weeks and the polish is chipping. I have never seen this before with gel polish. Ever. This is due to the fact that their lights don't have a timer. The nail tech simply 'guessed' on what 1 minute looks like. Then, he failed to use a base coat. I've never seen this before! No base coat?! Then only 1 coat of top coat. Honestly, I'll never be back. 2.5 weeks later and my polish is chipping and looks horrible. read more

This place is very professional and Ken is amazing! I showed him what I wanted and he did it! The choices of dipping powder and gel colors are amazing! I recommend calling this place for your next nail or pedicure appointment! Ask for Ken!!! read more

Love how these turned out! Tim was patient with me and listened to my wants, especially the length I wanted my nails. Even showed me a technique to determine whether I want to make my nails shorter. The employees were nice and welcoming too! Thank you Tim! read more

I had the best pedicure here. They had a lot of colors to choose from and the salon was super clean. The staff was very friendly and really took their time. read more

Excellent experience!! This was my first time to this salon and I couldn't be happier with everything about it. I'm technicians were all pleasant, cheerful and weren't talking loudly at each other from opposite sides of the room. Max is awesome and so nice. I couldn't tell who was more excited about the shop's new color options...CHROME!!! My nails look the best I've seen them in years, so I'm definitely making this my new #1 and I'm looking forward to my next appointment read more

The staff was very nice. I was very happy with my nails when I left but now, not even a week later, my gel nails started chipping and today they have started to peel. I've had my nails done with gel polish manny times before but never have I had this happen! read more

Honestly the best nail experience I've ever had. I've tried many salons and this has friendly techs that are very detailed.

This is the first time here and they are wonderful! Professional , nice and did a great job ! Had the "dipped" nails done and my tech took her time to make sure they looked perfect . We will definitely be back :) read more