Wouldn't recommend this office or come back for any treatment in the future. This is the 2nd time…read morenow that they can't accommodate my daughter's dentist appointment. Front desk staff is not nice at all! I'm sooo disappointed!!!

Very dissatisfied with the front office employee…read more Earlier today, the front-office employee was rude, unprofessional, and disrespectful. Her customer service was terrible, and she did not show or seem to have any compassion for my situation. She was impolite, hurtful, mean, and a bully. My family and I have been coming to this office for many years, where we've even recommended others. But this employee was very rude, and she needs to stop treating customers that way. She never apologized, seemed to have a big ego, and was a hothead. Animous parent

I have always had great care from all persons in the office and wonderful dental careread more

As just an example of how wonderful the people are at this office let me tell you.... I dropped in…read moreto ask about replacing a broken night guard... and was told that I needed to have my moth scanned for its fit. Within 30 seconds , Dr Drew was beside me and said" my assistant will be back soon and she can do that for you. " I was pressed for time so declined. Then he said "let's go! I can do it now for you"... and he did. Everyone in this office is like this! They're happy , cheerful , smart , efficient and just want to helpful! I LOVE them to pieces ... I'm Never disappointed , and you won't be either! They're wonderful!

We could not be happier with North Coast. We are on our 3rd kid receiving orthodontia and wouldn't…read morego anywhere else. Every single person who works there will give you a smile and great attention. Both Doctors are very thorough, thoughtful and extremely good at what they do. We've had expanders, rubberbands, head-gear, braces, Invisalign and retainers between all three of my children. They are experts at all!!!

Are they Expensive -Yes Is Staff Polite - Yes, but with used…read morecar sales men like sales tactic. A lot of fast paced speech. A lot of smiles. You're gonna feel some pressure to sign the day of consult. You been warned. Keep shopping the 200$ savings isn't a deal breaker to stay. Is Scheduling easy- Not exactly Are they open Friday- No Open weekend -No Is there more than one location- yes. But not open daily.- this is where I'm upset! We are in our first year of treatment. And we have always had to commute 40 minutes or more when we were living on the mountain. The office does get bent out of shape if you are late. We chose NCO in anticipation of their Scott's Valley office opening. 20 mins from home! Great ...Well That took longer than expected. So yeah, I felt misleaded. Then to find out they don't operate the SV location M-F Because they aren't not open on Friday at either location. We have now moved a little farther away and To make an appointment we are looking at weeks for SV openings that work around school and work schedule. Or now w traffic. Deal w 2 hr round trip commute to Capitola. It's great to see the practice growing, but it's apparent they BIT off more than they can CHEW if they can't operate both facilities. My other complaint is I've never met the Orthodontist working on my child. (My Experiance working w interventional doctors for over a decade. They don't come out to talk because they are on the next patient $$$) They never came out to meet/great me. Not Once! After reading some of his reviews and he seems brash- I hope not- Just do your job correctly! So far my kiddo's smile is looking better. So I have extremely mixed feeling about this business.

Dr Connolly and his team are amazing. Kind, professional, and they make sure needs are met at every…read moreappointment. My Child is doing very well with his braces, due to the education Dr Connolly provides both of us. Absolutely reccomend.

My daughter set up an appointment on Oct. 22nd for a consultation at their santa cruz office. Being…read morea new client, they called on Oct 8th, needing more information before the appointment. We never received a reminder call the day before and by the time I got home, it was too late to call them, so I called the day of the appointment. All it did was ring. I tried calling the Aptos office and got a busy signal. I tried three different times, calling both offices with no luck. Since the number they called from was the office in santa cruz I took a chance and headed there. What a surprise we got. Dr. Connolly was no longer at that location and hadn't been for a over a month. I called the aptos office and the receptionist asked how she could help me. I didn't even get ten words out before she suddenly cut me off with, "Hold on," and placed me on hold. When I finally got to speak to her again, her responses were extremely rude and short, like she couldn't be bothered. I explained what happened and that I tried calling the number that came up on our caller id. which was from the santa cruz office. She told me no one called me from that number. I tried to tell her that was the only number that came up and she basically called me a liar. She said that the dr hadn't been at the santa cruz location in over a month so it wasn't possible. When I asked why did the number for that location show up, she told me I was mistaken. I let it slide. When I asked why then the person who called didn't tell us that that location was closed, she ignored the question by asking what I wanted. I asked if I could still bring my daughter in as we drove a half an hour to make the appointment. She replied in a snotty tone, "No. You have to reschedule." Ok. When is your next available time? 3 weeks out at 4pm. To get there I would have to leave the house by 1:45 because of rush hour traffic. When I asked if they had a morning time available, I received a heavy sigh before she said 2:45 or 3:30. I told her, I'll call you back, and hung up on her. This is not how you get new clients. I think their staff needs a refresher course in how to be courteous with customers. If you are that unhappy with what you do, maybe you should find something else. Looks like we will be taking our business over the hill instead of dealing with grumpy, rude employees.

Excellent dentist, very good communication, restorative tooth care, her office has a wonderful…read morehygienist, very happy with the doctor and her staff. High tech, excellent follow-up, she makes her crowns in office, same day, in most cases. Returns telephone calls, good office hours, goes the extra mile to do excellent work. Takes many insurances.

Best dental care I've ever had--and I'm 78! Stunningly competent, careful, prompt, solicitous, and…read morefriendly. This goes not only for Dr Konopka, but also for each & every one of her staff. Just a fabulous organization!!

They were extremely kind and let me know when I would get my braces on. It went fast and they let…read moreme in exactly when they said they would

We've had a fantastic experience with Hulme Orthodontics and would highly recommend them to anyone…read moreconsidering orthodontic care. From the very first appointment for my daughter, everything was smooth, informative, and stress-free. The team was transparent and upfront about the full treatment plan and associated costs, which we really appreciated. At every visit, the staff has been exceptionally friendly, welcoming, and professional. They are also responsive and available when it matters most. When a band came loose after hours--just before we were leaving for a three-week trip--Dr. Hulme personally returned my call right away. He coordinated with a team member, Shandy, who met us at the office within the hour to take care of it. That kind of dedication and care is rare and truly appreciated. While orthodontic treatment can be challenging, Dr. Hulme and his team go above and beyond to make the process as easy and comfortable as possible.

Dr. Chang is a great dentist. Super knowledgeable and kind. The implant he did for me was fast and…read morepainless. I now have a wonderful new tooth and am very happy. Great care and follow up.

STAY AWAY- zero bed side manor, you meed to pay upfront for any type of procedure and they might…read morereimburse you if insurance goes through. Needed urgent help, told me to come back in 3 weeks. They didn't skip a beat to make sure I paid their fee for a 3 min consultation. Don't waste you're time here.

My dental cleaning with Jacquelyn felt rushed and impersonal. She did not introduce herself at the…read morestart of the appointment, and there was very little communication throughout the cleaning. Instead of asking me to open my mouth, instruments were often placed directly in front of it without verbal instruction. The entire cleaning lasted approximately 15-20 minutes, which felt brief and hurried. The flossing technique also felt improper and rushed. When Dr. Oster came in, he did not introduce himself either. He immediately tapped on my front tooth and stated that a nerve had died, then pointed out yellow discoloration that I had never previously noticed. He commented, "Well now you will, especially in pictures," which felt unnecessary and unsettling. I still do not see the discoloration he described. The conversation quickly shifted toward cosmetic treatment options and ways my dual insurance could be billed. The focus felt more financial and cosmetic than educational or patient-centered. I left feeling self-conscious about my teeth and uncomfortable with how the interaction was handled. Based on this experience, I would not recommend this office to others seeking attentive, communicative, and patient-centered dental care.

Amazing dentist, Dr. Nathan Oster. Has been great gental…read moreprecise with technique and my teeth look amazing!

Two years ago Dr Ali Heidari replaced my old crooked yellow teeth with all new porcelain permanent…read moreteeth known as all on fours. He handles the process from start to finish. Truly an artist, so talented not only in this but periodontal and bridges and fillings. The entire staff is courteous and professional. The hygienist is gentle and skilled as well. I highly recommend this office for all your dental needs. The soothing background music and skylights to watch redwoods swaying in the breeze are a mood relaxer too. Here are before and two after shots of my new teeth. Best investment in my self ever