There truly isn't enough wonderful things to say about these guys! Matt you're a super human keep up the great spirit! Matt, Rob, Tyler and the whole staff are truly amazing. IT goes beyond customer service, these gentleman treat you like friends. I am truly surprised that an industrial tool rental has such friendly and caring folks. You expect a bit more rougher service in a place like this. I go in with a load of questions and these gentleman are patient and caring, truly THANK YOU to the whole staff. My young boys walk around looking at tools and have a blast, they are made welcome by the staff.. read more

White guy at the service desk didn't want to rent me a chainsaw because he thought I was going mess up the chainsaw cutting down a stump at a slope. I explained to him the stump was high enough and the chainsaw was not going to hit dirt. I went to another cresco at another location and they took care of me. Cresco at Pleasanton has horrible customer read more

If you're wishing to do any table saw work and rent the dewalt saw table - note - the kick back guard cannot come off as it is missing the wheel - I wasted a whole morning here taking away the saw and bringing it back when I found I could not remove this item - the front person was extremely rude to me but gave me my money back insisting no one else had ever had to remove this item - never again will I rent anything from this Cresco location read more

Cresco Equipment Rentals - Missing kick back guard safety wheel - Machine & Tool Rental Near Me - Pleasanton, California

It seems that Robert the manager runs hot and cold. I rented a material lift and he immediately started an animated lecture about keeping the load real--REAL close to the column and super well centered because otherwise it would damage the aluminum column. This sounded like a setup to charge for damage. Upon returning, he seemed like his was about to do just that until he decided not to after I pointed out that he had not looked for the aluminum shavings when I rented it hours before. The lift, which he swore was a Genie, was a Liftsmart that weighs twice that of the Genie and with less capacity. A lot of heavy iron and no provision for managing the wear on the nested aluminum column rails. The thing is a hunk of junk. Not nearly Genie quality. Then somehow we got off topic when he said that Cresco was owned by Caterpillar. Really? That's weird I said. Oh yeah, he said, Peterson Caterpillar. When I explained the difference between a franchise dealer and the manufacturer, he was uninterested in whatever an uninformed, dim-witted customer had to say. He's been in the rental business for 26 years, and so he knows what a bunch of liars and abusers his customers are, every dang one of 'em including me. I'll shop elsewhere next time. read more

Great local rental business. We've rented tools and trailers from here for years. They are easy to work with, friendly and reliable. Highly recommend. read more

As an update to my 7/15 review, after speaking to the store manager about my experience, he apologized for the condition of the rental, citing that "some faulty equipment does get out", which was not reassuring, but he did refunded the rental charges for the power washer. read more

We recently rented a trencher from the Pleasanton Cresco. They had the type we needed available and we were able to rent it right away. What a relief since we already started the job. We mistakenly rented the biggest one we could from another company that was not adequate for our task. The store was clean, the staff helpful and friendly. All around, it was a step above the competition! We did have a battery failure but thankfully it was after our job was completed. Alejandro came out, fixed the machine and returned it for us. He was very knowledgable and a pleasure to deal with! Your selection, service, advice and positive attitudes are excellent, which is getting tougher to find these days. Definitely worth the cost. Never again will we go anywhere else for equipment rental, thank you Cresco! read more

These guys are really nice and they do a great job recommending the right equipment needed to complete a job. They told us all the good and bad things we needed to know about jack hammers and concrete cutting saws. They also gave us a charity discount for Missing Man Ministry as we were helped a young widow on her home. read more

Shane and Rob have taken really good care of us. We have had a mainline plumbing problem and had to rent a snake 4 times since the start of the year. Good advice and helpful referrals to good plumbing professionals. Thank you, Cresco read more

Shane was very helpful and friendly! I was in and out with what I needed within minutes The gentleman in the yard loaded and unloaded the equipment quickly I am a prior customer and know I will always get great service and properly running equipment read more

I am extremely disappointed and angry with Pleasanton Cresco. While preparing to rent a sod cutter, I compared prices with Home Depot and Cresco. Home Depot offered a lower price for an 18-inch sod cutter, but Cresco was closer to home. On Wednesday (4/12), I spoke with the manager at Pleasanton Cresco, Shane, about a competitive price adjustment. He agreed to a 15% discount in the rental of an 18-inch blade cutter. The next day, Thursday (4/13), I went into Cresco to rent the equipment. Shane was not working that day and I told the employee, Rob, about the discount offered against Home Depot's price. Rob was hesitant in believing my account of events so I suggested he call Shane. He decided against it and reluctantly gave me the discount. However, upon returning home with the equipment, I noticed Rob gave me a 12-inch blade. Shane clearly lied to me. He told me Home Depot had 18-inch blades and they had the same, but when I asked for them to give me the larger blade, Anthony, another Cresco employee, said this is the only one they had. I went back later in the afternoon to rent a roller for the sod and Rob made it a point to tell me Home Depot's price is not much lower than theirs, which is false. I returned the equipment the next day,Friday (4/14), within the timeframe. On Sunday (4/16) night, I checked my credit card statement that Cresco had not refunded my deposit the day I returned the equipment. Monday (4/17), I went to the store, I showed Shane my credit card statement. I also showed Rob a print out from Home Depot which showed the price, for his own knowledge, as he did not seem to believe me. He gave me a very bad attitude when I showed it to him. Cresco is not a business that functions with integrity, much less with an attitude to serve their customers with a common hospitality for paying patrons. Shane continuously emphasized that their product was better, well maintained, and their service was better compared to Home Depot. Obviously these claims are all false and misleading. Not only the product he rented me was not what he told me, he also lied to me, proving the disgusting lack of service. read more

Cresco has been donating rentals to our business for nearly a year now. At Omni Fight Club Livermore we bring a 700lb mobile fitness unit to the schools in the area and we need to use equipment that we do not otherwise have access to as a small family business. Without fail, every single time we call on them, they bend over backwards to help us bring FUN to the schools' PTA events. They have also donated equipment to help us do other work at our elementary school in Livermore which saved the PTA $1,000 at least. Cresco is all about providing excellent service, reliable equipment and has a love for the Tri-Valley community. We are very lucky to have company's like them that still care about community!!! read more

Needed to hang some sheetrock in our shop. Called in and reserved a lift. All ready to go in the morning. Did our work and dropped back off. Great service again. Thank you read more

We own a small business in downtown Pleasanton. Needless to say we go here a lot, Last week was exceptionally hot. We run a bunch of ice cream machines in the back room that get Extremely hot, anyway called up Rob and Shaun and Shane, and they gave us a solution to our problem. these guys actually try to help their customers, to make life easier. how can it not be a 5 star. We've been going here for a long time and they always have had a solution for our problem. Thanks guys! we will be back read more

Again Cresco exceeds expectation... I bought a trencher rom Cresco about three years ago and after beating it up pretty good one of the pins broke. I was having a real difficult time getting that thing to release I brought it into Rob and In five minutes later I'm back in business. Thanks again Rob read more

Wonderful customer service! We rented an AC unit in June for a party and had a great experience with their services. I recommend them to any of my friends looking to rent equipment. Would definitely use again without hesitation. read more

I've rented everything from carpet cleaners to chainsaws with propane in between. The guys at Pleasanton are so knowledgeable and helpful. They never talk to me like a "stupid girl" yet they explain how to use each piece of equipment thoroughly. Nick is always prompt and professional helping me with equipment to my car and Sean is always offering suggestions or ideas on what/how to do something. I will always return to Pleasanton Cresco! read more

Worked with Shawn to rent a wood splitter. He is a not BS kinda guy, great service, and very helpful. The wood splitter worked like a charm. And the location was perfect for me to transport it. Can't say anything bad, but nothing stood out. read more

Had to get a refrigerator dolly and Cresco was great! Rob was very friendly and the transaction was very smooth. Would recommend them to everyone. read more

Amazing Experience! The water line on my fridge had busted and flooded part of my house. Naturally I was freaking out so a friend of mine said to go to Cresco. I told them my situation and they pointed me to what I needed. They took the time to explain how everything worked so I didn't have to fumble with figuring it out at home. Rob was the guy that helped me originally and I got to talk to the manager Shane when I returned the equipment. They are all really nice down to earth guys(and gals). Side note, I never realized all the equipment that you can actually rent from a place like this. I would definitely recommend and will be using them again for some future projects I have planned. read more

This place has great, great service! They show you how to use tools, they help you pick supplies without overselling. These guys are awesome and go beyond to help you out with your project. read more

Huge thanks to Shane and all at Cresco for once again helping us out with a school event at PMS. Thankyou for your support, advice and first class service! read more

Big shout out/Thank you to Cresco rentals for helping support Amador Valley High School Softball on our field clean up day!!

Generally pretty good service and good selection. The manager dude with the mohawk has a little attitude sometimes, but I go back because it is convenient and there is not much else around. read more

Whats cool about these guys is they have character... I had never met any of them, but now after just a few visits I know everyone of them and can call them friends. This is a great team with a great product. read more