Jacob I do want to offer you thanks for taking the lead as the sales staff member to bring us to the purchase of the MKZ Hybrid last week. From the beginning, you showed effort of trust and consideration prepping the car for my wife and me. You gave us directions for a test drive that would allow us to sample X-way driving and the nature of stop & go traffic driving to see the difference of a hybrid as we don't know the area. I thank you very much for being kind a helpful to us, doing the paper chase-n-run to get this car on the short hours of a Saturday purchase. This included showing us how to use the features MKz and of the infotainment systems making certain all the previous owner's data was erased and the system reset for us. We also discovered the owner's manual was missing and you took the initiative to order us a replacement manual. This would be very helpful the MKz has many features and we want to be certain of their operation. My wife and I are career creatives having produced countless auto industrial education and training materials for the last 25 years. She still works at Ford developing technical & customer service training. While I have worked with many auto manufactures and other sectors. What I observed about you Jacob is you are well on your way to the exercise of the three pillars of success: working to deliver an excellent product, at a great price and yet still maintain customer satisfaction at the highest level, during the sale and of course after the sale. This MKz fills the gap in our want to do more for the environment, buying a hybrid and yes, a little more comfort for us as we realized we work very hard and we deserve the comfort offered by the Lincoln brand. Please share this thanks with the whole sales support staff and the leadership at Crest Lincoln making the purchase of the car and Premium Care extended service plan possible. I look forward to receive the owner's manual. Cheers Yvonne & Joel Milinsky read more

It has been a little over a year since I purchased my second pre-owned vehicle from Crest Lincoln (2012 MKZ, 2008 Ford Taurus) and I could not be happier. I have not had a single issue with either one of these cars and they drive absolutely fantastic! I will definitely be returning to Crest Lincoln in the future to purchase another vehicle; hopefully a Lincoln Navigator someday. In addition to the top notch product that Crest Lincoln provides, the service is just as impressive, if not better. Roger has been my salesman both times I needed to buy a car and the guy just flat out delivers. He has gone above and beyond each time. Here are the three main reasons you should buy a car from Roger at Crest Lincoln: 1.) Roger and the entire Crest Lincoln staff make you feel comfortable. The process of buying a car can be a bit nerve racking, but here it was easy and stress free. 2.) He LISTENS to exactly what it is that you are looking for, then finds you a quality vehicle at a fair price. He also went through all of the features of the car with me that I otherwise wouldn't have known about or known how to work. 3.) The service doesn't stop once you drive off of the lot. When I have purchased vehicles elsewhere, I never hear from the sales person again once the sale is final. Roger has followed up several times: whether it was to make sure I was satisfied with my car or reminding me of complimentary service offerings. First class all the way around! read more

Crest Pre-owned is a great place to deal with. Jacob Gonczar was a joy to work with. He was personable & knowledgeable about the cars in his inventory. He hustled to help me whenever I stopped in (appointment or not). When I changed my mind (as I'm sometimes known to do) he either knew of a car to fit the bill or he looked into it. I am very impressed by his professionalism without being the least bit pushy. He went above and beyond to make my buying experience top-notch!! My husband and I stopped at a competitor's lot to check out its inventory, but it didn't compare to the quality Lincolns on Crest's lot. To add insult to injury, the competitor's pricing was waaay off - on its high-priced, sub-par vehicles as well as the price for my trade-in. I had done my research on both my car's value and what I wanted in a new, pre-owned car. Leroy, Crest's pre-owned manager, was straight-forward and his offer for my trade was very fair. I didn't even need to haggle when he priced out my new vehicle. Angela in finance was very nice as well. The icing on the cake will be if the service department lives up to the bar set by the rest of the dealership... While I don't anticipate the need for service, I am fairly confident that Service will be on par with the other departments. Thank you Crest! You've gained a happy customer! read more

I recently purchased a 2013 MKX from Crest thru Shannon. It was my second car from them and my reason for returning was that the sales department and the service department do an exceptional job. I am absolutely thrilled with my MKX. It drives like a dream and has all the extras that make it so comfortable and safe for winter driving. Shannon made my purchase experience a pleasure. My husband leases a Lincoln from Crest and I am the one that brings both cars in for service. I have probably been in the service department at least 15 times in the last 4 years and have always been treated with respect and been satisfied with the quality of the service. Sean is my service rep and he makes visiting Crest easy and with as short a wait as possible.. I have used the bump shop twice as well and the cars looked great afterward. I would definitely recommend Crest to my friends and relatives. In fact, my oldest son purchased his used Mercury there a few years back because my husband and I were so happy with the dealership. Crest is not close to my home, but I convinced my husband to go back for our second purchase because I felt it was worth the extra time it takes to get there. Pat W read more

Buying a new car is very exciting but also makes me a little anxious. Michael L greeted me when I walked into Crest Lincoln with a warm smile and hand shake (I know, that is what he is suppose to do). He asked the questions and listened, putting me at ease. He took the time to find the MKZ with the amenities I wanted. Michael is very knowledgeable about the vehicles and answered all my questions, usually before I asked them. Then, it was time to sit down with financing. Angela was so patient with me. She explained every piece of paper and every number. Then Michael took me to my new car and went over all of the bells and whistles. The next morning I left on a road trip. In 5 days I drove almost 1800 miles! Spending that much time in the car allowed me to really get comfortable with it and appreciate it's luxury. The tutorial Michael gave me was so beneficial! I had no problem working all the bells and whistles he showed me. I highly recommend Crest Lincoln! It is clean with a large selection of vehicles and everyone is friendly and helpful. I had a great working relationship with Michael and Angela but I liked (and appreciated) the personal conversations we had as well. read more

I am surprised by all of the negative reviews with respect to the service department. I had two great experiences within the last three weeks. I purchased a 2011 Certified Pre-Owned Lincoln MKX less than a year ago from another dealership further from home. I recently thought I had an issue with the rear calipers (my hubby did, rather) so I brought the vehicle in to the dealership and it ended up just being the brake pads and rotors. When the service department told me what it was, I told them my hubby would change the pads and rotors and I would not need them to do it as it was not covered by the warranty since the calipers appeared to be okay. They said no problem and I went on my way without a fuss or having to pay anything. When my hubby changed the brake pads and rotors the following weekend, he said the rear suspension was leaking so I made an appointment right away. I brought the vehicle to the dealerhsip and they quickly changed the rear suspension (struts?) at no cost as it was covered and it was totally and completely hassle free. The service department guy kept me informed throughout the process and they have an excellent waiting room. read more

I don't know if I will ever want another vehicle outside of a Lincoln. When my wife and I initially went to Crest Lincoln in search of a car we were not expecting the professionalism and courtesy that was shown. Not because of preconceived expectations due to the higher end vehicles offered but due to previous experiences at other dealerships. Chad in the used car department is my go to. By far the best service I have received from a dealership and honestly ranks top in my shopping experiences. Very impressed and every time I have been there for oil changes etc. I have been treated incredibly well. I can't state it enough that I am impressed by all the staff, their customer service, their service department and their amenities. The smiles that great you are not forced and the hospitality that is shown is refreshing. Owning a Lincoln is not just having a great car, its the interactions with quality service and excellent people through the life of the vehicle that make it a great decision to buy a Lincoln. FYI, get an MKZ! read more

When I saw a pre-owned Corsair in the Crest lot I asked for more info about it, more curious than serious. I loved my MKC and didnt think I was ready for a change. Anyway Jordan assisted in my interest in a professional and friendly manner without pressure. We took a test drive and yes loved it. Jordan was patient with me. I clearly was caught between a decision do I buy it or not, as I don't make hasty big decisions. Jordan assured me he would be there if needed. He really wanted the best decision for me. A couple days and couple calls to Jordan made my decision to buy it the right decision. Yes it was the right car for me in every way, but Jordan's help in making the transaction painless and exciting was why I continue to believe in Crest Lincoln for value and commitment to a trustworthy well maintained vehicle. Each employee I've had experience with at Crest has been awesome. Thank you Jordan and all at Crest for your commitment to quality! Carol P, 9 year Lincoln owner read more

I just leased a 2015 MKC from Lincoln Crest and I had the pleasure of working with Lucia! Crest Lincoln exemplified everything I would expect from the Lincoln brand: Professionalism, Respect and Superior service. I had contacted Lucia back in October letting her know what I was interested in and the criteria I wanted for my car. She did not forget about me and contacted me whenever there was a lease special that I might be interested in. She found me the exact car that I wanted , got me out of my lease early and still kept me in the price range I wanted as well as getting me a car with great extra features. I went to this dealership because my dad purchased him MKX here and received excellent service. I could not be happier with my experience at Crest. Lucia was extremely helpful, accommodating and got me exactly what I wanted. I look forward to seeing her when I get my oil changes and would recommend her to anyone who is looking to get into a Lincoln. Thank you, Lucia! read more

I work 50 miles from where I work and was "enjoying" my commute home during the early part of the evening rush hour. I then ran over some random metal object that pierced my tire and caused it to go flat. Luckily, I had purchased the tire protection warranty (when I purchased the vehicle through another Ford dealer) and then pulled off the road to find the closest Ford dealer or Belle tire which happened to be Crest Lincoln. I pulled out the 7" metal wire thingy from the tire, nursed the vehicle to their dealership, and explained my situation...they didn't have a tire in stock (which makes sense since they were a Lincoln dealer) but ordered one and even put the donut on for me even though the service department was extremely busy being the first day back after the Memorial Day weekend. I then conveniently dropped the car off the next morning and had the new tire replaced while I was at work. As a bonus, it appears they had also washed the vehicles both days :) read more

Crest Lincoln is one of the best dealerships in the Metro-Detroit area. It's in Sterling Heights, MI on VanDyke. My salesperson, Andy Mycheck is the BEST! He goes out of his way to be not only helpful, but is so polite. And when I walked in to just get a brochure and Andy was out of the dealership ALL the rest of the salespeople were equally as helpful. Nobody was trying to just get a SALE....they truly wanted to be helpful. Just doesn't happen in this competitive business any more. A salesman by the name of Chris actually took the time to put in a HOLD sign in a car I thought I might want when Andy wasn't there. Who does that anymore??? I wasn't his client and yet he went the extra mile for me. Amazing. The service area is great too. Nice lounge to wait in while getting FREE oil changes. I love my MKZ this is the 3rd one. So if you need a GREAT Car Salesperson...ask for Andy M at CREST!! read more

I have a 2010 FLEX and I was concerend about my brakes because I kept hearing a noise from the rear when I would break. I took it to one local Ford dealership on 2 different occassions and couldn't find anything wrong, infact they said my brakes were in great shape. I kept hearing this noise...a neighbor suggested I take it to Crest. I was so impressed when I set up the appointment because a loaner car was offered. I was also very pleased when I dropped off the car because Sean in service took my car on a road test to make sure he heard the noise, then he also took a techinician with him. Crest found the problem, I needed a lot of break work done but at least I don't hear the nosie anymore and my car is running safely. I will definately bring my car back for service again if needed. read more

I had a phenomenal experience at Crest Lincoln in Sterling Heights. I had been shopping around for a new car for some time and constantly reached a dead end at other dealerships. When I reached out to Crest Lincoln I immediately felt as though I would be taken care of, and I was. My car salesmen Miles J. was very patient, knowledgeable, kind and very professional when it came to delivering the services that i needed. He literally went above and beyond the call of duty to ensure that I was not only satisfied with my selection, but satisfied with my experience as a customer. He answered all of my questions and made me feel extremely comfortable with my new vehicle purchase. I would definitely recommend Crest to anyone. A+ read more

Just leased a 2017 MKZ with salesman Mike Langewicz, and he was outstanding throughout the process. He was not pushy at all, was very thorough in explaining options, and he was very prompt in returning all of my emails (I had quite a few questions) lol. When my husband and I picked up the vehicle, Mike was there ready to greet us and made sure we had everything we needed, he took the time to carefully explain the features of the vehicle and reassured us we can reach out to him if we need anything at all. I shopped around before landing with Crest, and I am happy I did. The service was outstanding and Mike is a great guy! I will be referring all of my friends and family to him when they are in the market for a vehicle. read more

I have received EXCELLENT customer service from Crest Lincoln from Day 1 - the buying experience, from Sales Consultant Leka Gjokaj, was superior to any other purchase experience I have ever had from any other dealer (VW, Ford, Saturn, Toyota). Mr. Gjokaj was extremely helpful and professional, spending as much time with me as I needed. Angela Langewicz, Crest's Business Manager, made the financing process painless. Both Leka and Angela have taken the time to say hello every time I have come to the dealership for service (service which has always been courteous and professional). I would recommend Crest Lincoln to anyone looking to purchase or lease a new Lincoln. My 2015 MKZ has been and continues to be a GREAT car. read more

Had a great experience working with Porscha Smith. My wife and I met her last September before leaving to Florida for the winter. Found the perfect Lincoln vehicle we wanted in sunny Fort Myers. Sent Porscha the window sticker off the vehicle and she had one waiting for us when we arrived back to Michigan in late May. Everything went smooth on the purchase and Porscha spent a lot of time in the dealership showing us all the features of the vehicle. Had a lot of Lincolns over the years, but love our MKX the best. The technology on this vehicle is fantastic. Will take us a long time to learn everything. Happy that we ended up buying our vehicle at Crest Lincoln rather than a dealer in Florida. read more

Last March we leased a new MKC from Crest. We had a wonderful experience from start to finish. Shannon, our salesperson, was knowledgeable, thorough and very helpful. We had a demonstration/instructions of all the car's features before leaving the showroom. Just had our first maintenance appointment which was very easy to schedule and the drop off was seamless. Their lounge is comfortable and has amenities, including wi-fi and snacks. All the processes performed on my vehicle were explained to me and they even ran it through the wash before returning it to me. We love our MKC. It's our first Lincoln and won't be our last. Highly recommend Crest Lincoln of Sterling Heights! read more

I wanted to write a review about Crest Lincoln from a different perspective, the employees, I have worked here for just under two years and I can honestly say Crest cares! They are committed to customer satisfaction a 100%. They also care about their employees, great customer service starts with a great team and I believe they have accomplished that. They say a referral says a lot well I have recommended Crest as not only a great place to purchase and service at but to work as well which is why my brother Mike L is now selling pre-owned cars with us now! I can't say enough great things about this dealership so you'll just have to come and see for yourself! read more

I recently purchased a "pre-owned" Lincoln from Crest and met / dealt with Sales Consultant Miles Johnson. My personal experience from the first visit to check out the vehicle I was interested in, to the final driving off in my new purchase could not have gone any smoother. Miles was very friendly, professional and knowledgeable. Even though I had never met him before, working with Miles felt like talking over the fence with a favorite neighbor. He was very helpful and did a great job explaining details and answering every question I had. If you are looking to buy, I highly recommend calling Miles. read more