I went to AT& T yesterday to see about getting a tablet for my niece and also wanted to see about a…read morephone case I saw online. I was helped by Emily. She was able to help me get the right tablet I was looking for. I asked about the case I saw online. She looked up the case. The case was only showing the discount for online order only and not in store. I told her thanks for checking. Emily then went out of her way to see if somehow the store could honor the AT& T online price. It took a few minutes but was able to get me the online price. Emily thank you for the great service and answering all my question. I really appreciate you taking the extra time helping me get the phone case. Side note: store was very clean!

ALMA shouldn't be working in costumer service!!!! So many bad reviews mentioning her and she is…read morestill there?! I'm very disappointed by the way my almost 70-year-old mother was treated by Alma. The first time my mom visited the store to purchase a new phone, Alma was wonderful, friendly, helpful, joking around, and providing excellent customer service. My mom even came home telling us how nice she had been. The very next day, my mom returned because she decided to exchange the phone for a different model. From that point on, Alma's attitude completely changed. She made my mom wait while helping customers who had arrived after her. When she finally brought out the replacement phone, my mom wanted to open the box to make sure it was the correct one. Alma told her not to open it there and to do it at home instead. My mom politely explained that she wanted to verify what she was taking before leaving the store. Alma responded with an irritated "okay, whatever," walked away, and left my mom to finish on her own. Today was my mom's third visit. She returned to complete her trade-in, but the old phone had not yet been erased. Alma asked if it had been reset, and when my mom said no, Alma told her it had to be empty first. My mom, who is not very comfortable with technology, politely asked if Alma could help her. Alma refused, saying she had to do it herself. She briefly tapped a few buttons on the phone, handed it back, and told my mom to just follow the on-screen instructions. My mom tried but couldn't figure it out, so she asked again for help. Alma refused a second time and told her to ask one of her kids instead. At that point, my mom became frustrated and told my uncle, who was with her, "Let's just come back another day with someone else who's nicer and willing to help." Alma sarcastically responded, "Byyyyye." My uncle replied, "It's your job. You should help us." Alma continued saying things like, "Bye. Just leave already. Bye. Bye." I understand that it was ultimately my mom's responsibility to erase the phone before trading it in. That isn't the issue. The issue is how an older customer was spoken to and treated. There was absolutely no reason to be rude, dismissive, or sarcastic. It's disappointing that someone who was so friendly while making a sale became so unwilling to provide basic customer service afterward. My mom left the store very upset, and that is unacceptable. I hope management addresses this, because no customer, especially an elderly one, should be treated this way.

Great place to come and get repairs on your phone price is fair ...work was pretty good for the…read morephone I brought in my little sisters phone was bent and he was still able to place a new screen on good enough to work.. their customer service was great I didn't feel hassled or anything. I'd recommend this place 100%

Went in to get a phone case and screen protector, got what I needed and they installed both for me,…read morewas in and out in less then 5 mins. Nice guys too.

In town visiting my mom and she dropped her iPhone so after the guys at Sprint recommended…read moreCellairis, we drove to the mall to check it out. The kiosk is rather big with counter space on all four sides so it didn't feel crowded. The gentleman who worked there was very friendly, helpful, patient, and did quality work when it came to replacing the screen. We left the phone at the kiosk and walked around the mall. Within 20 minutes the phone was ready. I also bought a phone case for her and we both got screen protectors on our phones and the total was less than 200$. That's a good deal in my opinion. There were plenty of cases to choose from if that is what you fancy. In and out with what you need when you can't live without your phone.

Ok, so my daughter took her phone in for a cracked screen... and ended up with a broken home…read morebutton. We took it to Central Valley iPhone repair and the guy said that the home button ribbon was torn so, now I have to spend ALOT more money to get a cracked screen fixed. Do yourself a favor and don't go here.

TEN OUT OF TEN service by Carolyn she was so incredibly helpful and nice when I explained the…read moreproblems I was having with my device. She was quite patient when I was unaware of something and very easy to talk to. THANK YOU

Worst customer service ever I work in customer service…read moreindustry and they were not helpful at all. when I went in to figure out how to transfer a line they weren't helpful and the vibe felt unwelcoming I finally got to speak to someone to actually help me other than that they wanted to send me to the "corporate store" on California until someone else finally guiding me through the transferring of a phone line Some guy with long black hair in a pony tail kept saying no to every try question I would ask him Def not going back I only gave it one star because of the main person that actually helped

buen servicio al cliente me ayudaron mucho y muy amables les recomiendo ir al del mercado latinoread more

Wanted to buy a new phone, however their "sale price" for Samsung a50 was $199.99. Online it was…read moreworth $50. Their Phone was obviously not in new condition in addition no returns allowed. Just exchanges. No thanks!

Jazmin was a tremendous help to a tech challenged senior with a virus in my almost new phone…read more After reviewing my account she was able to shave a few bucks off our monthly bill. Jasmin and her coworkers are highly recommended for all your phone needs!

Upon entering the Truxtun Avenue store, I was approached by a tech called Geo. He was apprehensive…read moreat first to change my cell phone cover and protective screen saver. After I talked him into do that, he obliged and went about quietly but professionally to to just that. He did a fantastic job! But that's not all he did. He gave me back my instant messenger at the click of a button! Geo was my hero tonight! I did the last attempt to replace my screen shield and I messed it up He was fantastic and I would highly encourage anyone who wants to trade providers, it's as simple as 1-2-3! Go see him or anyone there at AT&T on Triuxtun! You'll be glad you did!

Do not go here, they sell Outrageous Expensive Phones that are phew years old, and they are poorly…read morefixed, I had a iPhone X screen repair 2 o 3 years ago, by 9 o'clock pm my screen started glitching and it was turnig. Green and different colors. I took it to the guy in the store and he was saying that's weird, what did you do to it, I was like nothing l, you where the one that put that screen, so he basically blames it on me for supposedly doin something to my phone ect. So he fixed it again, and a month later the screen was acting up again, so I never decided to go back and complain to this useless person who just uses useless cheap screens at a expensive price I bought one of their phones as well, and the back of the phone was coming off, glue or adhesive was exposing And my service didn't want to work on that device either, he claims that the phone is fine, and unlocked, and he didn't want to trade for another one, he wanted to give me another one but a less expensive one and I said okay but give me back the difference of what I paid for the other one, and he said no So this guy is basically a scammer and a cheap expensive Business 0 Stars

My iPhone was stolen out of my car and I monitored FindmyiPhone daily to find that it was located…read moreat Reina's Mobile. I called immediately the following morning when they opened and asked about it. They were kind enough to give me somewhat of a description of the person, but when I asked about the cameras they said they'd speak with the manager. I left my contact info and I will change my review rating if they actually help me. Even the slightest bit of actual help will change my review. I was told the person came in and didn't give any personal info, of course, but denied them selling the phone. (name, number, etc.) If for any reason I was lied to and the phone was actually sold, please just do the right thing. A police report has been made and I really don't want to lose that phone. Not only was it expensive, but I have pictures of my family on there. Personal pictures of my daughter, spouse, etc. that I do not want in the hands of criminals/weirdos. Please help a struggling father out. If I can't be reached via phone, it makes it harder to feed my family. I work off of my phone and I paid for the phone outright full price.