I needed an upgrade fast and Ashira was so helpful! Although it was hard to locate the store she was fast, efficient, helpful, and courteous! read more

We were happy to see that Alexis was working at the Rosedale Store. Alexis is friendly knowledgeable and helpful. We recently purchased new phones and had questions concerning our plan and billing , they weren't right. Alexis found the issue figured it all out, lowered our monthly, and a credit will be applied. All our questions were answered she was terrific. We're happy with all the features on our phones and our Verizon service. read more

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Had one girl working with 3 people in line and everyone knows people are usually there to upgrade or buy new phone. It's pathetic to have one person working and having everyone wait hours. read more

Cheyenne at the rosedale store off Allen road is awesome!! Highly recommend going to this store she was helpful and I'm very happy with my new phone. The only downside is if you call the store number it routes you to some service center that I believe is in the Philippines and they were awful!! read more

When in the store to buy the sales people are always very friendly and try to be helpful. However, I bought a new phone and the sales person insisted I had to purchase 3 days of insurance and pay an activation fee even though we have been Verizon customers for 24 years. The sales guy very politely said I could call to get the charge removed in 3 days. I called the number he told me to and they stated they couldn't figure out why I was charged either fee, and they couldn't delete one of the charges yet because it hadn't hit the bill, so I'd have to call back. Then 1 week in we get a notification that I'm over on data even though the sales person assured me I didn't need more. I look through the settings and find where the new phone is using the most data and turn it off. Then my friends and I figure out my android phone is sending and receiving all messages besides other androids. I can send, they receive and they reply but I don't get them till I'm hooked back to wifi and/or data. Back to the store I go. They can't find the settings or figure out the problem and tell me, "sorry we are just sales guys, if you have insurance you can use the Verizon app to get tech assistance" So home I go to call Verizon tech assistance. She was exceptional and so helpful. She also offered that I pay an extra $25 per month for insurance to get tech help. I said no thank you and she asked why, I explained my experience and she stated the sales men should have known how to fix it and been able to help me and apologized for them. Again tech support was amazing, sales people not so much. read more

Went in there to start a phone plan. The other guy went to his lunch so I was left waiting for the manager- bearded one with leather jacket- who was helping a nice couple. Waited almost 45mins for him to tell me that if my phone was locked with AT&T, he wasn't going to be able to help me. I then asked follow up questions about pricing for a new phone and new plan. He proceeded to talk to me as if I wasnt going to be able ti afford a new plan. The conversation took about 5 mins. Went to T Mobile and they were able to help me perfectly as well as do the things he said he wasn't going to be able to do. Verizon needs to humble this guy and make him clean the windows or the bathrooms or something. He presents himself as better than others. No one likes him. Give Josh a raise!! read more

Evan was amazing. He was so helpful and kind. I appreciate his patience and the time he spent to help me resolve my problem. Both gentlemen are extremely knowledgable and helpful. read more

Shout out to Zora for fixing my phone! Apple was having a glitch in their system. I wasn't able to transfer my old phone information to my new phones. Zora figured it out! You rock! Thank you again read more

Amiras is the best customer service employee I have found in a long time. Professional and courteous.

I am need of the customer support but verizon no longer has live people for you and if you get thru to talk it takes 2 hours for help if you hold on. Their actual service is good but they'll never give you a break on the bill no matter what the situation. Dont go you'll be like me yelling and cussing out a fking robot, go where they have actual humans to talk to you. Worst customer service ever encountered read more

My husband waited 20 minutes in the store with no acknowledgment of him at all so he just walked out , man all your locations need to be trained in basic customer service or even basic human skills when you see some one say some thing even if it's quick like I'll be right with you or good afternoon ! To plain out ignore some one is ridiculous! Being busy with other customers is not an excuse to ignore those waiting for a service! read more

Wish I could give zero stars. Only one person working with three people waiting. Sat for 30 minutes and the rude girl working did not even acknowledge us. I will NEVER do business at this location again!!!! I understand people take lunches but you could at least acknowledge your customers and let them know how long you can expect to wait. read more

I absolutely love Go Wireless' new policy of a no questions asked 14 day return policy for any new phone purchased from their store. I purchased a new iPhone 8+ for my wife thinking that she would like the bigger screen. Boy was I wrong! She didn't like it, and I got to hear about it all weekend. So on Sunday afternoon I went back to their store where I purchased it, and informed Jesse that I was there to return my wife's new iPhone 8+ and exchange it for a new iPhone 8. Jesse was very patient and helpful throughout the whole process. Not one time did I get any grief about wanting to return my wife's brand new phone. My phone is due for an upgrade, and I'll definitely go back to this store for my next phone! Thanks Go Wireless!! read more

Terrible customer service at this location.. I will never come here again!!!! Totally wasted a hour of my time to be told I couldn't pay for my upgrade in cash that it HAD to be on a card but when she swiped my card it declined and I had more than enough money in my account to pay for the transaction. When I called my bank they didn't show any declined transactions and didn't see why it was declined save your time and go elsewhere read more

Initially, I did give this business a poor rating, however; the area/regional manager Kimber reached out and took her time to discussed the situation with me. Based on Kimber's professionalism and her ability to communicate I have renewed faith in this company. Thank you Kimber! I really appreciate your assistance! read more

I love this store! Always helpful and professional-- I really appreciate the staff. I find they always go out of the way to assist with any needs you have. read more

After being there for maybe an hr and a half to 2 hrs, they finally figured out the problem lol. Long story short, I pretty much had to change our contract because I was transferred to 1 acct but I couldn't upgrade my phone l because I was kinda still on my own deprecate acct so it made things funky. They called their other office and were all super helpful and patient. It was no ones fault so I ended up happy with a new phone and they know the way around a new problem they might come across again lol. read more

So I needed a new phone, really bad still had old dumb phone. I went here about an hour to closing and Sergio was there to help. I had my crazy 3 year old son with me, and I needed a lot of questions answered but still had to control my son. Sergio was patient and let my son pretty much mess up the whole store, while he kept saying dont worry about it Ill take care of it. What a nice guy. I ended up needing to come back the next day to pick up the phone we chose. Sergio had left a detailed message to his manager who was going to be there in the morning so I only had to come it and finish the transaction. Nate the manager was also super nice, she had 3 people call about the specific phone that I had picked the day prior but she saved it for me. She also found an old display phone to give to my son to keep him occupied. Thanks for making my experience so easy! read more

Fantastic customer service!! My new iPhone 7+ was not working properly- camera, flashlight, and Siri would not work. He spent a lot of time with me and trying to get the phone to reset, etc. After he tried everything, he told me that I would get a new phone. The next step was to call and talk to someone on the phone and explain to them. I was told I would get a "refurbished" phone........ I said I wanted to get a new phone since mine was less than 2 months old. My guy got on the phone and went to bat for me. End result was a trip to the Apple Store, where they fixed my phone. In addition to the tech support, I also had many questions answered about my bill and plan. In the future, this will be the only VERIZON I use! I feel bad that I cannot remember the name of the incredible young man that helped me, but he knows who he is and I appreciate everything you did to help me :) read more

The store manager, Jesse, gave me a lot of help, time and advice. He wasn't trying to talk me in or out of anything and seemed to understand my needs. Very personable. read more

Excellent customer service. We needed two screen protectors for our iPhone sevens. They didn't have them. So the manager went to another store to get them. Awesome. Just awesome. read more

This place is now my go to Verizon store. The customer service here is amazing, from the manager down to the first day employee. They even helped me save 100.00 a month by switching to fios as my internet provider. I am super happy with this place and plan to continue doing business with this store. read more

This store was Amazing with help today! Kyle waited on me was very patient... spent time on the phone helping correct my account. He was very kind..polite....and helpful. I would definitely ask for him next time I need to visit this store. Thank you Kyle much appreciated. :) read more

Went in and wanted to get my girlfriend a new phone ended up saving my mother in law money adding data and upgrading my mother in laws phone! Ralph was the rep that helped me! He was very knowledgeable and helpful! Definitely a 5 star service! read more

This is the most helpful Verizon store in Bakersfield! The staff is very nice and they get you out of there with exactly what you want without any problems. read more

Pretty much shitty service. The workers are incompetent and rude with the exception of the black gentleman. I have been there twice already and both times have been bad. The manager treats you like your a piece of crap and the tall brunette has no customer skills what so ever. Never going back there again. I would rather drive across town. read more