The one great thing about Cricket Wireless is that they have a trial available where you could try their service alongside your current provider to make comparisons in performance between the two. I downloaded the Try Cricket app on my iPhone and tested it out with my then-current provider. I was convinced to switch to Cricket after I tried using my cell phone in my church's basement level (we are meeting there temporarily until the church's roof can be refurbished). My then-current provider had NO signal at all, yet Cricket still had a signal, even though it showed one signal bar on my phone. I then switched later that week online, after which I received an email notifying me that it would take 2 business days to switch over. I had seen the Cricket Wireless store adjacent to the Walmart on South Street, so I decided to stop by to see if they could speed up the process of getting me switched over. The employee on duty, Emely, was helping other customers who were there before me, so I had to wait a short while. When she was ready, she called me over and I explained my situation with proof that I had made the switch online; I just needed to make the switch complete on my device. It was a bit of a laborious process for Emely (she was helping other customers in between), but she punched a few buttons on my iPhone and told me that I was finally switched over to the Cricket Wireless network. :-) I signed up for the $55.00/month unlimited data plan. Since I elected to have my monthly payments on auto pay, I get a $5.00 discount, so I end up paying $50.00/month. Emely was very welcoming, friendly, and patient while she got the process started in switching me over to Cricket. So far, the service is working flawlessly. I highly recommend the service and this particular Cricket store for sure. read more

Just walked out of this store and man do I have to tell you, this is by far my best phone shopping experience ever! The kind gentleman who helped me and my sister out is Edwards. Edwards is literally a pilar in this company and deserves to be recognized. From beginning to end, the process was easy, great customer service, and answered every question I've had. This humble dude is an asset to the business. Walked out with a new iPhone 12 and a 3 month payoff plan. Somebody give this dude a raise! Great meeting you bro, will definitely refer and return for future business. -Petelo & Lavelua read more

Great experience all around. Credit to Edwards for making it enjoyable by engaging in conversation and being lively.

We walked in, we were immediately greeted & assisted. For something so minor, but big for us, Tina (hopefully I got her correct name), helped us with no hesitation, our issue is resolved for our new IPhone! Thank you again for your great customer service!! read more

We went to upgrade our phones we had the old 3G phones staff was friendly helpful assisting with each and every phone. Karen helped us the with the final phone a few days later. Ask questions about phone types they have different phones to fit everyone's needs and budget. read more

This is the best store, very friendly and helpful. I really appreciate their great service. Have to thank Edwards for being so kind and helpful to me. I love Cricket and would recommend it to anyone who wants good service for a great price. read more

I was a little skeptical about switching to cricket! I had sprint before. But, it all starts with friendly, straight forward people. Slayman was very welcoming and attentive! He totally hooked me up with free phones and SIM cards! I needed a phone for my kids in case of an emergency and we got the free LG phone. So far my kids are loving it! The reception in my house is better than sprint! Thank you Slayman for your generosity! Awesome customer service! read more

Edwards was such a great help. He is very knowledgeable and had great advice. He put my sons sim card into a another phone with no problems and even taught me a few things about my own phn. I definitely will be going back so long as he continues to work there. read more

Just purchased a new phone for my daughter and I encountered the best customer service from Nicole Osorio, very knowledgeable, fantastic personality, and over all the best service that I have ever encountered.. I truly recommend Nicole wholeheartedly... Fantastic employee, she deserves the highest recommendation... She's truly an asset for your company.. Rick R.. October 25th, 2017 read more

ALWAYS get wonderful service here. The prices are great, they run on AT&T, the people who work here are ALWAYS friendly, professional, very helpful and it's like visiting friends really. I got 2 phones for my girls 10 and 11 and they LOVE their Galaxy Gran Primes. $70 for both lines. Haven't had any connectivity issues in 3 months. read more

Cricket Wireless Authorized Retailer - Electronics Near Me - Long Beach, California

AMAZING STAFF!!! Personally, I have to commend CP for patiently and professionally helping me through some technical issues with my phone. It ended up being a technical glitch that wasn't fixed on-site but just miraculously corrected on its own later in the day, but he laid out all the possible options and explained things much more clearly than the usual sales rep. In addition, even though she didn't work with me directly, I walked away from your store with a great appreciation for your staff after watching and listening to Jay fighting for an elderly customer who was apparently taken advantage of by Customer Care and Cricket's billing department. She held her own in a very professional manner in defending the customer over the phone, displaying a level of customer service that so many others should take note of. Along with some additional help from CP in resolving these issues to the best of their ability, I honestly believe that the customer and her family she was there with walked away with the same level of respect I now have for this store! read more

Edward was a great help and very engaging. Really seems to enjoy helping out customers and great at conversing with customers. Thanks for helping me find a great new upgrade for my grandma! read more

I give them a five star rating because as soon as you walk in the workers are very attentive to you and your needs. I come from VZW where it took me 2 hours to get to talk to a representative and here in Cricket less than several minutes. They are fast and knowledgeable on the products. Also they don't try To sell you something you don't need which I like. I'm glad I switched providers and have excellent customer service. read more

Excellent customer service very personable with great knowledge of products and productivity. I moved from my other network one day too late...I'm so happy now!!! read more

Cricket wireless is a remarkable and very reliable alternative cellphone service to other carriers that we once were limited to using, such as T mobile, Sprint, and Verizon. In my opinion, this service is just as good and very affordable. What sets the stores apart is that this location has employees that go above and beyond to please their customers.. and that's saying a lot because every store that I have visited has had a high degree of customer service... so if you ever have any questions about plans, services, or about devices... Slay and Chris will undoubtedly give you the red carpet treatment! read more

Amazing Customer Service !!! Miwan & Jirah lovely ! Very patient and helped us with everything!

My phone wasn't behaving after I downloaded the updates. I went into this Cricket store and met Kamal. He rescued me! He was kind, patient and friendly! My phone is working better than ever!! The staff is delightful, too!! Thank you Kamal!! read more

After years of having his cricket phone, my fiancé's Phone decided it's time was over and kicked the bucket. He needed to get a new phone fast, as he can't be without a phone if his Work calls etc. He bought is new cricket phone from a target nearby, but the tech guy there didn't know how to help him with switching his SIM card, and didn't know if he could activate the phone and keep his old number. So I researched the cricket stores nearby and found that a lot of them didn't have many reviews, or the ones that did have a few reviews had awful ratings and reviews. All except this store. This particular cricket store had great reviews and a good rating, so we drove out of our way to come to this store. Immediately we were greeted by the district manager (I think?), and he helped out my fiancé right away with activating the phone, putting in the SIM card, transferring the data from his old phone to his new one, and keeping his old number. The service was fantastic, and even better since he did not try to sell us a bunch of things we couldn't afford like most cell phone stores. We really liked the service! read more

Wonderful customer service!! Slay was amazing and helped us switch over our service from AT&T (very quickly I might add!). I would highly recommend this store for all your cricket wireless needs and I would also highly recommend switching from any network to cricket! I have service everywhere and pay a fraction of the price that I paid at AT&T. They use the same towers! read more

Awesome customer service by the manager, SLAY! He reviewed my account and helped to save me money. I appreciate his kindness and his expertise. SLAY ROCKS! I highly recommend doing business with this Cricket store. You will be treated very well. read more

This store has to be my favorite. I switched from Verizon back in October and haven't regretted it since thanks to Slayman! He and Chrispal were very helpful a few days ago as well when I came into the store to get a new line for my mom who's in town for a few months. Awesome team, awesome store. read more

Everytime I need any help, I come to this Cricket Store!! The service provided by all the staff: Jirah, Nicole, Juan, Chris and the manager Slayman has been phenomenal!! If you are looking for great service for an amazing price, come to Cricket Wireless! Also, if you want to get the best Customer Experience, visit Slayman and his team on South St and you'll leave the happiest person in Long Beach!! read more

I finally got my first smart phone. I know I'm a few decades behind the times. Slay and Chrispal were my guide to uncharted waters. They were patient, kind and did not make fun of my "old fashioned" brain. I was happy with the prices, the phone and their service in particular. While I was being served by Chrispal there was a high semi-homeless man in the store taking up a lot of Slay's time with nonsense and baloney. Apparently he is a regular bother. Slay never lost his cool with the guy and was able to handle him with patience but did not let the situation get out of hand. Bravo for a relatively young man to have such grace with all customers. This are two nice and knowledgeable young men. Cricket give them both a raise and a promotion. They have the power to make or break your business and you need to treat them right. Thanks for the good experience. Teri LB read more

My first time ar Cricket Wireless and it was an excellent experience! Slay was an exceptional salesperson and provided superior customer service. I will definitely come back to this location. read more

Heywang help me out, great customer service I was in and out they told me I can come anytime not like other cricket places that try to rush you out. Thanks guys read more

My phone was dead, I thought I'd lose everything but Slay & Edu saved all my data and transfer it to my new phone--awesome. read more

Cricket Wireless Authorized Retailer - My phone was dead, I thought I'd lose everything but Slay & Edu saved all my data and transfer it to my new phone--awesome. - Electronics Near Me - Long Beach, California

I never write reviews, but these guys deserve it and then some. I just visited this location, they help me get a great deal to bring in 5 lines(already had one) from a different provider. These lines are gonna be used in Puerto Rico and they are even taking care of shipping the phones to Puerto Rico. They provided excellent service and were not pushy at all to complete the sale. If you wan't a great deal and excellent customer service. Visit this store, you won't regret it. Thank you guys! read more

Slayman A. was amazing. I was having trouble porting numbers. Customer service over the phone cancelled the lines and was no help. After much frustration, I went into the store. Slayman was calm, assured me he would fix it, and gave me his number to follow up. The other employee (didn't get his name), was very patiently helping an older gentleman. Best customer service I have had in a long time! Thank you. read more

I went to this store today with my parents to help them get new phones and switch out from Verizon. They were helped out by Chris Paul. Chris Paul was very helpful and patient as my parents had many questions and requests. We were really pleased with the service Chris Paul provided and how friendly he was. The store was clean and organized. It was a great shopping experience! read more

I'm new 2 Cricket barely 2 months. I was really excited about my transfer from MetroPCS but after 5 weeks my "new" ZTE phone no longer works. It stays frozen on the Cricket screen. I've been to 2 Crickets including South St. were I purchased phone. Slay & Cristoball are great but I keep getting the run around from the Warranty Dept and Customer Service saying bc Slay took my sim card out to my old phone that now my service is inactive and doesnt qualify for the Warranty. WTF seriously. This is of course 100% BS. I purchase a new phone and it worked for 5 weeks and is supposed to have 1 year warranty. I hope I will not have to file an FCC and Better Business Bureau complaint. I will put an update in a few days when I finish putting my foot up their ass to get this resolved. Remember Cricket the customer is what makes or breaks your company dont hire idiots in Customer Service or Warranty that put customers through BS for no reason. A great company resolves issues in fairness towards the customer. read more