Came here to pay my bill Friday morning it's 10:15 says it's open but nobody here and gate is…read morelocked up poor service nobody is here what a joke

Wow very helpful. The young lady that helped me was great. I needed some help with my phone. Fixed…read moremy problem in two minutes. She convince me to buy a beautiful wallet for my phone. Great quality and great price.

This location Verizon is a corporate store. I gotta say, I was really impressed by the kind service…read moreI received from Kaleb, and the rest of the staff at this location. They answered my questions in a way that wasn't confusing, and Kaleb was very friendly, as well as reminding me of the other Verizon benefits that I could take advantage of. If you're not currently satisfied with your current cell provider, you should visit this store to see if they can help.

Cody was very helpful in assisting me with the somewhat minor problem I was having with my phone.read more

Sean was amazing and very helpful!! He deserves a raise! He helped us get new service and a great…read moredeal. He even stayed late to make sure our stuff transferred to our new phones.

This store is just terrible. We got there with 2 people being helped and one person waiting. No…read morecheck-in process, even though I asked about it (because most stores use this process). After waiting 30 minutes, the only employee we have seen was still working with the same customer, the other customer was still sitting at the other desk, and another person came into the store to get service. Still no check-in process. After about 45 minutes, a young lady came out and saw the group waiting. She spoke with the second customer and then came over to the group of us waiting. She asked if we had been checked in, to which the gentleman who arrived before us said "no, that young man said you weren't checking people in." The young woman sighed and said she would be right back. She went to get a tablet and returned, checking the three of us in by asking what order we arrived in. She then put the tablet down and went to say something to the young man who was working the desk with the first customer. She asked if he needed help, which he refused, then she went back to her customer and had a short conversation before returning to the back (leaving the tablet we checked in on with Arlo, the other employee). After about an hour, another 2 people walked into the store to get service; they were once again not checked in but asked where they were in line and came over to sit with everyone else. A few minutes later, ANOTHER man walked in and just stood by the door. One of the people waiting let him know there were about 4 or 5 people in front of him, which he then acknowledged. About 5 minutes later, Arlo finished with his customer, looked at the man who JUST walked in, and asked "can I help you?" The man then stepped to the counter and started telling Arlo what he needed. Instead of checking him in and moving to the next person in line, Arlo started performing the man's transaction!!!!! At that point, I spoke up and said "really? You are going to help the guy who just walked in instead of those of us who have been waiting here for over an hour?" Arlo looked at me with a deadpan face, did not say a word, then went back to helping the man. Unbelievable! The man allowed this to happen as well, knowing ful well he was cutting in front of us all, but people suck and t-maobile can't help that. They CAN help it that their employee can't do his job though and asked the new arrival to step up instead of those who had been waiting. I stepped up and interrupted the transaction, asking to speak to a manager. He said the manager was gone for the day and the only other person was the girl in the back. I said great, get her out here. He did, and the girl apologized and said he is new. I said I don't care, we have waited for over an hour and it is not ok, he can check people in and work off the list like he is supposed to. She asked what we were doing and I said a warranty exchange, so she had us call customer service while we waited in case they could get to us faster. She helped the man in front of us, then finally gave the second customer (remember her sitting over at the other table all alone?) her phone so she could leave. At that point, Arlo finished with the line cutter and called us up. I hung up with customer service (who had still not answered) and we went to talk to Arlo. Arlo then said he could not do the exchange for us, even though the girl said they could. I then told him if he didn't know how to do his job that he needed to get help instead of just saying he couldn't so it after a 90 minute (yes, 90 minute) wait. The young lady came back over and showed Arlo how to do the exchange and went back to helping her customer. Arlo was still struggling, so I finally just said forget it, we will just leave and transfer our service. FYI- We have been with t-mobile for 30 years and we walked out. Side note, the person with me (it was his phone) requested we try a different store on a different day before I followed through with leaving after 30 years. We went to a store in another town and it was very organized, they had a check-in system that was followed, and the employee that helped us was very nice. The LS guy saved our relationship with t-mobile.

Went in today as we were having trouble with our phones.young man working there was very rude and…read morebasically said I'm not going to help you. Drove to Lees Summit and within 10 minutes of entering store problems were solved and the young gentleman even found a way to lower my bill.Truly a different service level in Lees Summit

I purchased I new Samsung 2025+ that was mailed to me on February 20th. Upon finally receiving my…read moreprotective screen covers in the mail (because what RN would dare to take a naked phone to work in her pocket), I finally opened the device to activate it this morning. When I peeled the protective covering off the glass I noticed the charging port was did not match to a c-charger as described. I did not make any attempt to turn the phone on nor activate it. I went to the AT&T store to for an exchange, as how am I to use a phone with a defective charging port. When purchasing the phone and the required installment plan (otherwise the store refused to order the phone for me) I was not one time notified that I had only 14 days to return or exchange. I did not sign nor see any documents during this agreement. They in turn gave me the customer service number and I left the store. I later returned to the store with correct four digit code for account and I was told my new phone had "network" activity on March 5th and they could not help me. They basically told me to fuck off and did not want to help me. How can I have network activity if I have not even turned the device on nor activate it? 7 hours later I have been hitting dead end after dead end. Manufacturer's warrantee will not cover. Asurion will not replace device since it has been past 14 days of purchase. I'm a healthcare worker and I need a working phone for call dammit. This whole situation has been a nightmare. I want my activation fee and installment agreement canceled. I will be disputing the sales tax on this phone I purchased that I cannot use. I will take my number to Tmobile instead and am actively entering a dispute with the Better Business Bureau.

After having a terrible time with most all other corporate Verizon stores, it was amazing to find…read moreTCC. Josh assisted me with our business account and make everything easy to understand. I did not get the typical "used car salesman" feel like you do at other stores which makes things super uncomfortable. Josh was exceptional at his job and I left the store feeling super happy and confident about my purchase!

Josh and the staff at this location are AMAZING. We have done several phone exchanges with them and…read morethe service here vs. our local Verizon store is hands down the best. Last week we went in to trade up another phone on our plan. What we thought was going to be a short trip turned out to be a 5 hour thing no thanks to Yahoo mail. Josh was so patient and helped us find a solution so we didn't lose years worth of emails when we transferred phones. Can't go wrong going to check this store out!!

I am so glad I went here. Shane is a f@#$&!* Rockstar!! I cannot say enough how much this place…read moresaved my phone (life). T-moblie couldn't help cuz they had no in house techs???! Really. But they did do something right and that was recommending this place. Kimberley his assistant was super nice and helpful. I'm telling you all, you got a phone issue, this is the place to go!!!! Hands f@#$&!* down!!!! They rock, Shane you rock!!

Have experienced GREAT service here twice! First was when lens cover cracked after dropping iPhone…read more- quick and easy repair with a quality product, and I added a better hard case for future protection. Second was when MacBook Air shut off in midst of update and wouldn't/couldn't restart - patient advice helped in waiting out the problem until restart was complete. In the event of future issues with Apple gear, this is the place for me.