I was directed to come to a real AT&T store cus the other one I went to by the mall said they can…read morecheck out my bill and see why it's so high.. umm okay? lol anyway, glad I did!! Although the wait was long af after I checked in, I left happy!! I ended up getting help by Yovani. Idk why the reviews on here and ratings on here are so bad but then again, can't blame them if it's their own experience and whoever the worker was that helped them (or lack there of). Thank God I had Yovani cus he knew wtf he was talkin about!!!! From start to finish, he was professional and patient and nice about answering all my questions. I had a list of them on my notes lmao. Told him my problems and he definitely gave me a solution cus now my shit is fixed. Bill went down. He seen wtf the problem was and got that shit done in about 30 mins. I'm telling u.. I had hella questions! Give that man a raise!!! He did an excellent job! I will definitely go back if I have anymore AT&T problems and ask for Yovani!

Att the largest cellphone company only able to hire 2 workers to work at this store. im waiting…read morefor 1hour 15 minutes finally my patience runs out ..so i left without get my phone replace. This long 2 workers, they finished with 3 customer talking nonsense for 30-40 minutes per customer. Some others customers left without being help. we sign in to wait in line, another customer walk in help them within 10 minutes ...worker didn't even check the sign in list. wtf sign in for.!!! never come back to this store!! workers are use less..i give (0) zero star rating but was none...so have to give 1 star! Yelp please put zero star on the rating scale.

I felt i was lied to. I was conned into getting Direct TV by the price. I was promised a $200…read moregift card for signing up and a 14 day free trial. Never got the gift card and was billed almost immediately. Was told if I was not happy with Direct TV, I could return the equipment to the store. When I went to return the equipment, was told I needed to return by UPS or Federal Express. Wonder what other lies I have been told

Horrible customer service. I have to say I was disappointed when I came into the store today to…read moretake advantage of the special they were having and upgrade to the iPhone13. We came in a few weeks ago and were told they didn't have the phone in stock and we should call to see when it came in or call a different store. We called a different store and it was then that they advised us it wasn't in stock but we could walk into the store and have them order it for us. We were never offered this option at this store. We finally came in today and now we were told the promotion is over and the credit you receive is now half of what it was when we first came in. When we asked why we weren't offered the option to order the phone the first time we came in, all they said was I'm sorry. Sorry doesn't fix the horrible service we received. We just walked out and now on our way to Verizon.... Thanks for nothing AT&t

I only needed to pay a bill and was never acknowledged when I entered. The only employee was busy…read moreholding a conversation with these people in the photo. The store quickly filled up and there was only one other employee who kept entering and exiting hoping no one would notice. Oh wow, for what this place charges customer service should be top priority.

Skip this location. The staff are rude and not helpful at all. This is the worst service in the…read morewhole Fresno area.

I recently switched over from T-Mobile to AT&T. I randomly chose this store and was fortunate to…read morehave Endira help me with the process. She is very professional and patient. If you are looking for new service or a new phone, I cannot recommend her enough. There was a mix up with my bill and when I returned after several weeks, she patiently worked on it until it was resolved. Thank you Endira!

My husband recently visited your location 3611 N Blackstone Ave in Fresno California. He went in to…read morepurchase a new phone. Despite being reassured by the store manager that the bill would only increase by $5 we found out afterwards that the bill was going to increase by at least $110. When he went back to have the store manager explain the additional charges the manager claimed that was the price they had discussed. My husband had to leave and go to a different location to get the information for the district manager. At the second location the SM was able to look at the charges and we were told that the other store manager lied about what he signed my husband up for. Without authorization this manager added on Asurion insurance that we specifically asked not to have added on. He also removed a long standing bill discount that we have. The manager at your location on Blackstone and Shaw was able to fix some of the damage but we still have to call back July 1st to fix the rest of it. If we can not get this remedied we will be canceling out service and going elsewhere My husband recently visited your location 3611 N Blackstone Ave in Fresno California. He went in to purchase a new phone. Despite being reassured by the store manager that the bill would only increase by $5 we found out afterwards that the bill was going to increase by at least $110. When he went back to have the store manager explain the additional charges the manager claimed that was the price they had discussed. My husband had to leave and go to a different location to get the information for the district manager. At the second location the SM was able to look at the charges and we were told that the other store manager lied about what he signed my husband up for. Without authorization this manager added on Asurion insurance that we specifically asked not to have added on. He also removed a long standing bill discount that we have. The manager at your location on Blackstone and Shaw was able to fix some of the damage but we still have to call back July 1st to fix the rest of it. If we can not get this remedied we will be canceling out service and going elsewhere

This is the best service I have ever received at an AT&T store. I put off changing phones and…read moreupgrading my WIFI because without a doubt something gets' messed up. That didn't happen while working with Eleazar. He was very professional and thorough. He gave me his business card if I had problems in the future. I had to reach out for some minor adjustments and his response time was quick. If he was busy with other customers he would let me know he would get back to me when he was available. He is very tech-savvy and saved me the time of moving everything from my old phone to my new phone. Preventing me from losing any of my data. I love staff that save me time! I highly recommend Eleazar if you need help with anything AT&T. He is located at the Blackstone and Herndon location. Thanks for the outstanding job!

This may be partly my fault. When I walked into the AT&T store, I didn't see the kiosk or sign-in…read moresheet. I went straight to the counter where two employees were standing and asked them to sign me in so I could wait my turn. They asked why I needed to be signed in. I told them I was there to buy a new phone and even told them the exact model and storage size I wanted. They said they had it in stock and went to get it. While they were retrieving the phone, two more customers came in. When they returned with my phone, they suddenly told me someone else was ahead of me. That's understandable--I later realized there had already been one person on the waiting list before I arrived. However, because no one had signed me in when I first asked, the two new customers were added before me, and I ended up fourth on the list. I don't have an issue with the first customer being served before me. They were there first. My frustration is that I had to wait an extra 40 minutes simply because no one put my name on the list when I requested it. Unfortunately, that's not the main reason for this review. The bigger issue is that the salesperson added services to my account without my knowledge or permission. When we finally sat down, we were very clear: we did not want any changes to our account. We only wanted to replace my phone. The representative already had the exact phone we requested, and the activation process itself was fine. I understand transferring data takes time, and I have no complaint about that. What I do have a problem with is discovering afterward that two services had been added without my authorization. First, the salesperson added phone insurance. No one asked if I wanted it. We specifically did not request it. The phone I was replacing was six years old. The other phones on our account are also several years old, except for my wife's, which we upgraded about six months ago at a different AT&T location. We simply don't need insurance. Our phones are well protected, and if I ever decide to replace one, I'll pay for it myself. Adding insurance without asking is unacceptable. Second, they added an upgrade program that costs extra every month. Again, we never asked for it. If I've kept my phone for six years, it's obvious I don't care about upgrading every year or two. Paying extra every month for early upgrades provides absolutely no value to me. These weren't misunderstandings--they were products added to my account without my consent. AT&T needs to have the district manager review this store's sales practices. I have a hard time believing I'm the only customer this has happened to. Whether it's pressure to meet sales goals or something else, customers should never have to review their bill to remove services they never requested. Ultimately, AT&T is responsible for the actions of its employees. Customers should be able to trust that when they ask for one thing, that's exactly what they'll receive--nothing more, nothing less.

The team was lovely!!! 5 stars for everyone! Tanner, Samuel…read moreans Jared If you want help and have a good experience...come here

Tanner was goood…read more.... Helped me so much Thank you 5stars. This AT&T is getting better

Thank you Paola Sahil for helping out Eric S get started and a deal on two phones a few weeks ago!!!read more

Paola was amazing. Knows her products, was able to complete transfer of data to the new phone in a…read moretimely manner.

My mom and I went to this AT&T after the Sierra Vista AT&T customer service was taking a while. We…read morewere met with a lot of options when we never asked for them. However, going to THIS AT&T store, we had a great staff member named Austin help us. He was straight to the point, and was not trying to sugar coat the prices either. He was communicative and efficient. He didn't stand around the store, he made sure every customer was met. They had a selection compared to the other AT&T store, which only carried one color. If we had to go to an AT&T store, this would be our go-to. Austin was amazing and definitely deserves a raise.

Will never go back. I went in at the direction of customer service for a new SIM card. I was told…read moreby customer service there would be no charge since is was a defective SIM. Well, this store told me they "didn't have the code" to comp the SIM card and I would have to pay. I didn't want to but fine whatever, I'll get it credited to my bill. I only had cash but they said they couldn't accept cash. WTH??? I ended up going to the Selma store since I was headed that way. I had a new SIM card at no charge and the phone was working in less than 5 minutes. Something weird is up with this store