Last Sunday my father in laws 1yr old iPhone randomly shut down overnight during charging & we were…read moreunable to turn it back on using the normal side button. We located a ATT store off Military/Pleasanton & after she could not turn it on, she recommended to buy another phone. She also suggested a repair store. That store didn't look like my usual store in The Forum so I asked & she confirmed that they were a AT&T Authorized Retail Store. Something didn't seem right so I searched again & found this store using the filter for an official "AT&T Company Owned Store". I walked in & there was a young man who was going to take my name. I told him the issue & he turned it on right there on the spot. He also showed me what to do next time. In my experience, I've never had bad service in the Official Stores.

Woke up to a mobile that was NOT reading the SIM card in it. Staff was quick and VERY helpful in…read morereplacing the non-wr

Upfront and honest about cost and respected that buying a new product was out of the question…read morebecause the "new product" is not worth it for me, they weren't able to help me out but definitely a place to keep in business.

Don't bother having repairs done with them because they use cheap materials that do not measure up…read moreto Apple standards. They claim to have a 6 month warranty but make excuses to charge additional money for warrantied repairs.

Friendly but did not have any knowledge on Apple iPhones. Our 1yr old phone randomly shut down…read moreovernight during charging & we were unable to turn it back on using the normal side button. We came here & after she could not turn it on, she recommended to buy another phone. She also suggested a repair store. The store didn't look like my usual store in the forum so I asked & she confirmed that they are a AT&T Authorized Retail Store. I located an official company owned store further down Military Drive. I walked in & there was a young man who was going to take my name. I told him the issue & he turned it on right there on the spot.

Very pleasant experience! We were taken care of and greeted the moment we walked through the door…read more Pamela is top notch! She will 100% make sure you get what you need!

Went to go upgrade. My phone bought me a case and a pop socket from them which they are really…read morequick to sell you them one week later my pop socket broke. I brought it in and they said there's nothing they can do about it. She went back to talk to the manager and the manager said there's nothing they can do about it it would've been nice to at least say you can buy another one for half off then don't sell a product that is so overpriced and breaks in a week if the product was $10, this would've been expected and I wouldn't have complained. But 30 dollars for a week. Save your money and go to TJ or Ross ha! So please do not buy any of their products. They can care less because it's not the products. Last time I go there.

If you have an issue go see Tessa, Michael, or Eric. This…read moretrio tagged team to help me out with my issues I'm having with Sprint. (Side note: never had sprint issues until recently). This is the 2nd time I've been there where Tessa & Michael were present. Without hesitation they knew what to do and helped me solve my issues. Eric jumped in and offered his assistance as well. I 110% recommend this store. Go in having patience and knowing that these workers have your back and best interests.

I will simply copy-and-paste my BBB complaint here. $281.45 and the issue was simply replaced with…read moreanother. Early in the year, my phone suffered a cracked screen. In early Oct, the screen began to malfunction while everything else worked (Battery took a week to die and I was still receiving non-wifi calling.). Took it in late Oct (28th) to have the Samsung S20 Ultra repaired as I was having a trip soon. After getting it back, calendar and time was wrong, and some settings were changed. I also had no cellular signal and the battery was draining absurdly fast (Had to turn off the phone to even get it to charge sometimes.). Had to do the trip in this condition. After the trip, I took it back and they tried to convince me that it all broke at the same time as the screen (See first paragraph.). Tried to say they'd give me a discount and "only charge me $99" for labor. I simply told them I'll think about it and to return my phone to me. When I got it back, the time and calendar were wrong again, and some settings changed once more. On top of that, the case wasn't even sealed properly. It's clear to me that during repairs, they damaged the phone or messed with it in some way. And soon after getting it repaired the first time, I noticed strange behavior on one of my accounts in another state. Entirely unprofessional and clearly attempting to get more money out of me for a problem they caused. Or maybe even did on purpose for profit. Hopefully this gets enough attention that people are warned away. There's a lot of fake reviews on the google page that can trick others like me if you don't dig deep enough.

BUYER BEWARE! I called Cellairis on 8-14-2021 for a quote on having my Samsung Galaxy S6 Lite…read morescreen repaired with $80 part I provided that was still sealed in bubble wrap and had been enclosed in a styrofoam parcel after being quoted $40 labor from The Fix at the North Star Mall. I told the tech that I do not mind paying slightly more to spare my the drive to the mall and was told they could do it for $45-$50. In retrospect, this was a regrettable decision. Fast forward to my coming to the store to drop off my device and part. Despite our past conversation which both model and quote range was disclosed, the manager decided it appropriate to increase the cost to a whopping $125 under the pretense of their assuming risk which is nonsensical considering they had me sign a liability waiver (see images). Edit: I forgot to mention the manager claimed I did not speak to their tech. I described our conversation in detail to his reply, "That's weird." Included the call log screenshot to add to this alleged "mystery" of a tech I didn't speak to... Apparently. /s At that point, I contested this labor price as unreasonable as considering the cost of the part it would be less expensive to have purchased a new one. The manager then stated the lowest they could go down was $75 mind you that is 50% higher than the original quote I was given over the phone. Since I had driven down to Selma and just want my tablet fixed, I decided to bite the bullet. Later, I receive a call that my tablet is ready for pickup and they would be open at noon the next day but this was not the case. We arrived at Walmart at approximately 12:40 pm but the store was not yet open which, in my opinion, is another mark against their professionalism. Finally, at about 12:55 pm, the store was opened and I was able to retrieve my tablet. As Billy May's would have said.. BUT WAIT THERE'S MORE! Unbeknownst to me, the technicians did not even bother to validate their work with the excuse being they did not have a USB-C charger. I was a bit surprised that a cell phone repair store didn't have a very common charger type. Despite their ethical and punctuality issues, surely they would have succeeded in the bare minimum metric for their service by successfully repairing my device? I was confident that they could not have screwed that up. Right? WRONG! After arriving home and plugging in my device, to my horror I find a huge diagonal crack on the screen. One of my primary uses of this tablet is creating pixel art and now one can't really do that with a corner of dead pixels on the screen. Just my luck and all I have Cellairis to thank for nothing. After this discovery, I afforded these bait and switch artists an opportunity to save face by providing me a refund to which they declined. Now, my only recourse is to open a dispute with my credit card company, take the L for the damaged part, and buy a new tablet. By far, this has been the most disastrously bad service I have EVER received for an electronics "repair". It is my sincere hope that other prospective customers see past the suspiciously positive reviews and save themselves a headache later. Cellairis is super sketch! Edit: As if I needed any further testimony to the incompetence of Cellairis but I just installed me second replacement screen (first was the one they broke) and had my tablet up and running in less than half an hour. I can't believe that I wasted my time with them when I could have done it myself in record time. If you need a tablet repair, don't make the mistake I did using Cellairis. You just might regret it.

Altex is a great go-to place for quality technology products. They sell everything that you'll need…read moreto build, service or maintain computers. I went in to get another monitor. They have SO many options and categories of everything that I end up spending hours just seeing what's new. The employees are all very knowledgeable about the products and specifications. Just walking through the store is an inspiration whether it's gaming, networking, security or computers and accessories. The prices can sometimes be a little pricey but mostly competitive and high in quality. It's a great profession level option to Best Buy and other electronics places.

I needed a new laptop charger since mine stopped working. Jesse was at the counter by the entrance…read more I asked him about a universal charger and he quickly picked up 2 for me to try with the laptop. The less expensive option worked and I was out of there in 10 minutes! Speedy service! Highly recommend!

The Staff are most helpful and friendly. This review has most to do with the service that I…read morereceived from Kai (Guy) on this particular visit. Kai's joy in his job performance is beyond outstanding. I take this time and opportunity to acknowledge because it is becoming a rare commodity in Retail interactions in this time and place in our world. I mentioned to Kai a former employee that I had received exceptional service and he informed that she is now a District Manager, kudos to her as well. Batteries Plus Austin Hwy, keep up the excellence. We need you!

Courteous and efficient. Properly priced. They replaced the battery in an iPhone 6s (old model)…read morewithout a hitch. Also three of my watches needed new batteries. Those too were taken care of. Dropped off the items, went to car wash several blocks away and when I returned all of the work had been done. I recommend them to you.

great service! faculty is very helpful and friendly and the prices are very reasonable!read more

Great customer service, great prices, great turn around time. Highly recommend. Did a fantastic job…read morefixing my screen to my iPad. Thank you