I arrived at 11:28 pm. I entered the building and want not greeted just looked at. There were two…read moredifferent customers being helped. It is now 12:44 pm and I'm still sitting here and have yet to be acknowledged.

From the owner: Provided affordable 4G LTE Wireless phones for Metro By T-Mobile Customers in Thornton . Denver…read moreArea & Aurora, no-contract / pre paid plans, accessories & services . Best Plan with Free Google 1 & Amazon Prime included at great value for your money. Iphone 11, Samsung S10 and More, LG, Motorola, Google, Alcatel, CoolPad, Smart ride for car, Accessories for Cellphone near your area,

I would give them no stars if I could. They have either gone out of business, or don't care about…read moreinstallations. I left messages for ten days as did Hughesnet and neither of us ever got a return call. If you are thinking of doing business with them, look elsewhere.

This company NEVER answers their phones and if you get a voicemail, they NEVER respond to your…read morevoicemail. The customer service department is NONEXISTENT. Very frustrating!

I had such an amazing experience at this T-Mobile store, thanks to Leslie and the other staff…read moremembers! My sister, father, and I came in on Christmas Eve to switch plans and get new phones, and she made the entire process so easy and enjoyable. Leslie was incredibly kind, patient, and knowledgeable. She walked us through every step, answered all our questions, and made sure we felt confident about our decisions. Even on a busy holiday, she never rushed us and kept such a positive attitude the whole time. The entire staff at this location was kind and attentive. We honestly had a blast throughout the process -- which is not something you usually say about switching phones! 10/10 recommend this store. Thank you for making our Christmas Eve such a great experience!

I switched to T-Mobile because of their buy two lines get one free promotion. Based on that offer,…read moreI convinced multiple family members to leave AT&T and join me. Shortly after I was told that if I ported one more number, I would qualify for an additional free line. It sounded like a great deal until it wasn't. From the very beginning. There was a billing issue, I was charged for four lines when I should have only been paying for three. I contacted customer service and they assured me the promotion would be reapplied. But every single month the same thing happened, the promo would show up then mysteriously fall off again. This went on for months. Eventually, I was told to go into the store and speak with a manager when I tried, the location was under renovation for a long time, they were operating out of a temporary set up, and I was told to wait until the store reopened so everything could be fixed. So I waited. When the store finally reopened I spoke with the manager and explained everything in detail, I even provided the exact date and time of my original visit along with the employee who helped me and promised me the additional free line. I asked the manager to check surveillance footage and verify the interaction. After looking into it, the manager admitted that he could see why the employee made the promise; however, the manager said I didn't actually qualify for the promotion because my account was too new at the time. The promo would've applied to my account had it just been a few days older. That explanation doesn't change the fact that I was promised a free line and that promise is the reason I ported another number over from AT&T. I asked the manager to escalate the issue to a supervisor and find a resolution once again I was told it would be looked into almost a month passed and nothing so I followed up with the manager and eventually I got a response saying that they tried to apply the promotion, but it kept falling off. In other words after nine months they repeated the same failed fix over and over with no actual resolution. I am still being charged for four lines instead of three. I wrote the manager again, and I am being ignored. This is not just poor customer service it's false advertising. They made promises to get me to switch carriers and when they couldn't honor it, the response was essentially "sorry, nothing we can do." Be very careful with T-Mobile promotions, GET IT IN WRITING. What they promise upfront may not be what you actually get and trying to fix it can turn into a never-ending cycle with no accountability.

I have been to this location 5 times and all 5 times the employees are very rude and do not know…read morehow to treat customers. They should change their staff.

From the owner: Visit the T-Mobile store in Thornton and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1391 E 120th Ave Unit A can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Went in to get Mom a new phone. The guy that helped us was patient and helpful. She was leaving…read moreiPhone for Android and he made sure to check for other Apple products. He used her loyalty discounts to get her a free phone and to replace her Apple watch with a new tablet which was also free for only a few dollars more a month. After an awful experience at a different store this was a great surprise.

I am completely at a loss here - we were told one thing at the store, and then when we noticed our…read morebill was not correct, we called Verizon and they said we were "misinformed" by the store. The discounts and promotions we were told we would receive were completely false. We are now financing full price phones when were were told we would receive discounts. These promotions we were promised that they said would take 1-2 billing cycles to be reflected, never were. And we were also told we could not trade in our old phones because we were getting these promotions. When I went back to Verizon customer service they said the best they could do is give me a trade in credit of $100 if I sent my old phone back. This place is absolutely a deceptive business and I cannot believe they are allowed to operate while fully lying to customers. Please avoid this place at all costs!!!! We are going to be switching carriers as a result. I highly caution other customers.

Walked in to do a simple return. The disrespect was bad and they didn't want to help us. Nobody…read moreelse was in the store and there was two employees. All we had to do was a return and they said that they couldn't do it. We showed them that the email from Atat and they started talking Spanish to each other. In Spanish they said they could return but would rather not deal with it. Little did they know I speak Spanish (I'm white) so they came to us and told us they couldn't return it. They told us we just had to print the return and drop it off at UPS. I'm just shocked and wouldn't recommend those employees to anyone. Again, nobody else was in the store. It's not like they were busy, just lazy.

Karla was fantastic! Haven't had this caliber of customer service from AT&T ever! She was super…read morehelpful and Yi will hunt her down when I have issues with phone again! Thanks Karla! Your help made all the difference!!