This review is strictly for the customer service Steven provided me with. I called about 10+…read morenearby AT&T stores and although everyone I spoke with was friendly, Steven at Orchard by far was the most helpful!! He saved me a trip to the store and offered all the alternatives he could for my urgent need. He knew his stuff too! Thanks so much Steven!!

Went in to get a new phone and Clinton was so kind! He made my family feel welcome and was very…read morepatient with our many questions and requests. He double checked inventory and helped us get the best deal. While waiting for the new phone to set up Clinton made conversation and made me feel like a valued customer! GIVE HIM A RAISE!!!!!

I love the customer service at this location. AT&T customer service is a run around with no end in…read moresight. I decided to make an appointment I was trying to fix an elderly friend's phone. He locked himself out of his IPhone the employee told the best route to go. After getting the phone unlocked the same employee hooked up the phone and off I went to return his phone. A week later he lost the phone, back to AT&T to set up the new flip phone. I was able to do pre paid plan, life was good until he just couldn't learn how to use it. The nursing home found the IPhone, back to the store I went. A new employee Emanuel switched service back to the IPhone even with the screen not working. Well about a week later his phone stopped working. The prepaid plan didn't auto renew after a good two hours trying to pay and set up auto pay was impossible! After being told I had the wrong pin which wasn't the case I made another appointment. This time Marco was helping me he went out of his way to get the auto renew working before I left because yes he ran into issues and explained how to set it up. I think he recognized I was over this phone and the customer service on the phone. Marco said if he could help people who walked in then he would do the payment set up. He didn't have to go the extra mile but he did. It has now been a week and the service and phone are still working! I just really want the owners of the store to know they have a fantastic team at this store. These guys were seriously amazing, and that can be rare In customer service. I honestly was going to offer them an electrical apprenticeship, but then who would have fixed the phone. I'm really hoping this reaches someone in management these guys need recognition and a raise!! Jean Denny

Shoutout to Amy :…read more Who disconnected my fathers line. (who was traveling out of state, headed out of country) THEN JUST LEAVES. Clocks out, and heads home after telling me "I'm going to the bathroom. Be back in 4 minutes." Then let her co-worker deal with HER MESS as she drove her way back home to Littleton. Solid job Amy

Devin was the man with helping us with getting a new phone and new lines. He really help and was…read morevery knowledgeable. Thank you!!!

Logan Snyder 12 reviews…read moreAbsolutely the worst service, worst employees, and worst customer service on earth. Fuck ATT, lying scumbag fucks will quote you 280 dollars, then every bill will be over 1000. Spend 7 months trying to unfuck the account, dealing with HOURS ... More Alicia Corbett Local Guide·12 reviews·2 photos Edited 3 weeks ago I walked into this AT&T store in Brighton yesterday and the three people standing there working inside just looked at me. When I told them I was having an issue with my iPhone, two of them walked in the back and the other one grabbed my ... More 2 AT&T Store (Owner) a month ago Hi Alicia, we're disappointed to hear your experience wasn't up to par. We hope you'll give us the chance to make it right next time. Our team strives for excellent interactions and we regret missing the mark. Perla Jaqueline Vizcarra 6 reviews 3 months ago Unfortunately, another bad review. We went to the store on Saturday to transfer our service from another carrier. The customer service was 2/10 but the outcome has been 0/10. Don't trust the people working there. They don't really know what ... More 3 AT&T Store (Owner) 3 months ago Hello Perla, we apologize for the inconvenience you've faced and appreciate your feedback. To better understand and resolve the issue, kindly email our customer experience team at prioritycustomer@primecomms.com with your account name, store address, affected number, and incident details. We're dedicated to making things right for you. J M Local Guide·96 reviews·25 photos 2 months ago Horrible customer service. Walked in and asked for a 17 pro for a trade in. They didn't have it. I asked if they could check nearby stores. Flat out no. Customer has to call around....."It's not our job to help you call other stores to find ... More 1 Michael Saragosa 2 reviews 2 months ago This was the most pleasant experience I've ever had when not only purchasing a phone but transferring to a new carrier. Vic and Isai were professional, patient, and honest making it a 10 out of 10 experience! AT&T Store (Owner) 2 months ago Hi Michael, we are thrilled you had such a positive experience in our store! It is because of customers like you that we love what we do. Thank you for taking a moment to let others know about your experience. If you need anything else, you know here to find us or schedule an appointment at vipappt.com. Brittany Burnett Local Guide·3 reviews 4 months ago I haven't experienced good service at this location. I went in a couple of times for separate situations and talked to different people both times. Each time, the representative seemed uninterested in hearing about the situation, gave us ... More 2 AT&T Store (Owner) 3 months ago Hi Brittany, we're truly sorry to hear about your less-than-satisfactory experience in our store. Your feedback is important, and we are committed to making improvements based on your comments. We appreciate your honesty and hope to have the chance to provide a better experience in the future. Polina Vedernikova Local Guide·18 reviews·3 photos 6 months ago One of the worst customer service experiences I've had in a long time. I came in to open my own line after leaving a family plan. There were two sales reps and no other customers, yet neither greeted me, acknowledged me, or asked how they ... More 1 AT&T Store (Owner) 5 months ago Hello Polina, we're sorry to hear about your less-than-positive experience in our store. Your feedback is important, and we're committed to making the necessary improvements. We appreciate your patience and hope to have the opportunity to better serve you in the future. Kay Einert Local Guide·11 reviews·4 photos a month ago Went to question about my bill. Abigail helped me, she was polite and professional but her colleague was not. Felt harassed by him and did not appreciate the way he came at me! 1 Yo And Local Guide·17 reviews·3 photos 3 months ago Went to the store today. Added another person from my line to T - Mobile. The guy was rude with terrible customer service. Wanted to trade in my fiance's phone and get her on my account. Transferred her. He added her screwed the upgrade, and now she cannot get another phone without a down payment. Go anywhere but here. 2 AT&T Store (Owner) 3 months ago Hi Yo, we understand your disappointment, and we're sorry for any inconvenience caused. Your satisfaction is our priority. Please contact our customer experience team at prioritycustomer@primecomms.com, including your account name, store address, affected number, and a description of the inciden

Rae (fig) is the WORST employee ever. He did things to my phone line without my knowledge or…read moreconsent. He tries to scam customers. He's rude as all hell and I would not recommend this store to anyone else who actually wants help with their phone. He's a disgrace to customers and that store. If I could give ZERO STARS I would. Not only that but management is even worse. Two managers in how many months and no one can seem to get that store together. Horrible.

Tried to come to the store at 6:00 pm. They close at 7pm. The store was closed for a break... they…read moreclose in an hour. Dude in there was short and didn't wanna help until we told him we were opening a new account. Then he was friendly and ready to help. Bought a new iPhone and wasn't aware that they changed the charger so I trying calling the next time to see if a plug is supposed to come with the new phone or now. Got hung up on twice trying to find this out

I went into the store because my samsung A16 phones map quest suddenly started buffering and I…read morecouldn't use it the lady I talked to tried to fix it but couldn't so after calling another guy over he tried everything he knew why telling me that these phones are junk they don't last that they have had nothing but complaints and it was a faulty data chip and needed a new phone,well went to a different store and a very young gentleman fixed it in 3 minutes simply by uninstalling the map app and reinstalling it, don't go to that store they're worthless

This is the shadiest store I've ever been in, not even sure I can articulate how poorly this place…read moreis run. I go in there with my in-laws, wife, and kids. We are all upgrading phones for our family plan. Long story short, the manager Jose tells us he will throw in up to $400 worth of accessories for our new phones for free. This sounds too good to be true, so we all clarify with him several times that we will NOT be paying for these items, Jose confirms we will not be charged multiple times. Fast forward a month and my mother in law notices we had insurance added to all 4 phones without our permission, and this $400 worth of accessories was clearly put on our bill. We have spend hours on the phone and in person trying to rectify this and make it right, but Jose is somehow never available and "is at a different store" despite his employees admitting he is still the store manager. The employee working there admitted to my wife this is "not a clean store," and that their management tells the employees to do this kind of shady business. I'll be contacting corporate and the BBB this week. NEVER going here again, this place needs to be charged with fraud. Another customer in the store who overheard my wife complaining pulled her aside and said Jose did the exact same thing to him with multiple fraudulent charges. In semi-related news, about 6 months ago we were told the previous store manager "left the safe open" and the store was robbed. This is one of the most dysfunctional businesses I've ever seen, stay away.

Don't work with AT&T. All they do is make you feel like you are getting the best deal in the world,…read morefor them to turn around and it all be a lie. Promotions are not real. You don't get them. Employees (Conner at the 7201 Sheridan Blvd #500, Westminster, CO 80003) will lie to you and then turn it around on you and make you seem like you make things up. They make changes to your bill without you seeing it. They tell you about a promotion that is a lie. Please don't fall for it. It is such a scam and joke. Don't trust these people. Get out before you are stuck for months on end.

Zack you were very unhelpful people pay a lot of money for these plan you could pretend like you…read morecare. But thank you because you have inspired me to find a different phone carrier to use. Thank you!

ATT is just the absolute worst. Sales person convinced me to switch my plan that itd be more cost…read moreeffective and was totally worth it. First month was fine and I now pay soo much more a ridiculous amount and every time i call i am waiting for 30+ minutes and then when i finally get someone they are extremely condescending and unhelpful. They do this because they know they can... I am cancelling and switching to Mint

I can't believe how effective and helpful my interaction with Kaleb was this week as I was getting…read morea new phone from this location. He was knowledgeable and informative. He explained my options in a clear and concise way. I'm a 47 year old man and this was the best experience I've had at an ATT&T or T-Mobile location ever in my life.

Great place and always great customer service- These guys…read moreare smart, knowledgeable, friendly, and are just like family- I will keep going to this location -

Just a bad experience. Don't come here…read more Went in to figure out an issue on my phone only to met with a female who had an attitude. Just bad vibes. She didn't know what she was doing. Asked for my phone back and left. Don't come here!!