Had a wonderful experience here. The back of my phone had cracked, and Kevin attempted to fix it,…read morebut was very honest and letting me know that when he fixed it, something went wrong in the phone no longer works. He then worked with me to get me a replacement phone as soon as possible at a reasonable price. Very honest and trustworthy young man.

The HDMI port on my son's PS5 was going in and out then completely stopped working, which I…read morewitnessed. That same evening, my son took the console here to get the port replaced after getting a quote over the phone. The next day, they called to say 6 pads on the motherboard were missing so it would be $100 more to repair and take another week. It seems more likely for 6 pads to come off during a repair attempt and not while playing a game, but they claimed it was like that when they opened it. Feel free to Google how this usually happens, especially with not one, but six pads.

I had my daughters iPhone battery replaced within a day. A few weeks later had to bring my…read moredaughter's iPad for a battery issue. The guy was friendly and fixed within a couple days. I was skeptical of these repair places because you never know if someone's trying to upsell parts to make money. I got one price and no changes. Would recommend!

Omg he was so helpful I had just received a birthday…read morepresent, a very nice watch, but it was too large. I was asked by my boyfriend to wait and he'd fix it this weekend. So of course I removed a few links myself and in the process lost a pin. This pin completely disappeared into thin air! I pulled pins out of a couple other watches desperately trying to get this put back together. I gave up and decided this is it something I should not have messed with, but now it was too late and I needed to get this fixed. I didn't wanna go to the mall and deal with that so I just came to this location and gave it a shot. The shop guy (didn't catch name) fixed it and it's on my wrist right now and he was extremely helpful and the price was unbeatable. Thank o

I've been to this location many times and have never felt like a number. Everyone has been very…read moreknowledgeable. The faces of those helping me were different each time, so it's likely not a customer service fluke. Like most franchised Verizon stores, there is a good selection of the latest and greatest phones and accessories. Save yourself some time by going to the verizonwireless.com website to determine which wireless plan may work best for you. Honestly, it's nice just to be able to walk into the store, tell the person what you're looking for, and having them tell you the best plan for your needs.

I bought a new phone and four days later I could not text with it. I took it back to this store at…read more7:30pm and told them I had to have my phone for the work I do. I was told they could not help me because Sean, the guy who sold it to me, wasn't there. The person I spoke to didn't even look at the phone. He said there was nothing he could do. I asked for a different phone. He said they didn't have any in stock. I said I would take a16 instead. He said they didn't have any in the store.??? I said let me speak to your manager. He said she left. I said call her. He said she was in a meeting?? He lied to my face. In a meeting at 7:40pm at night when she had just left??? I have never had such poor service. And to be lied to all because he didn't want to bother helping me? I will never come here again.

So, On 02 Mar 24 I purchased a phone online; I paid the…read moreextra money for two day delivery. Between Verizon and UPS something went wrong, and after five days of drifting around, my phone was "returned" to Verizon's Fort Worth warehouse. I was never informed of this; Verizon's website shows my order status as "delivered." Well I spent 8.3 hours between online automated chat (which is totally worthless), online chat with a rep (pretty much totally worthless), and four different calls with reps. Two were worthless; one was dropped; one was helpful. And two trips to Verizon's local Hub store. Verizon holds you hostage: 2-3 business days to evaluate the condition of the return? Why do I care? It was NEVER attempted to deliver. And then 7-10 business days to refund. So Verizon gets my money for two weeks. Good thing that I didn't need a phone, right? NEVER ORDER ONLINE WITH VERIZON. VERIZON BLOWS; THEY'RE NOT GOOD ENOUGH TO SUCK.

My father passed. I had his laptop and it has a bit locker security that I couldn't find the papers…read moreto, I was not able to get into the laptop. I dropped it off, paid a $40.00 deposit. I told him exactly what the issue was, to bypass the bit locker. He didn't need to diagnose it. I was told the repairs would take a week. One week passes, I get no call or update. I called and was told that it was a lot of work and he needs another week. Another week passes, I hear absolutely nothing, no follow-up call from the company. I called 2x more and was THEN told that they are really busy and backed up and needed another week. Another week....is all I could get from him as an update. Its been 1 month and a full week and he still never fixed it, nor did he ever call me to provide an update. I finally had had it and went to pick up my laptop and not use his business. He had taken some time to even locate my laptop when we asked for it back. I should have been more aware when I came there, as the store is literally stuffed from front door to the back and ceiling with electronics, in disarray and barely any space to walk in there. I should have been told at drop off how backed up they were, that it would take a while to even get to my laptop from the start. Had I known that, I never would have left it there to begin with. They also refused to give my $40.00 deposit back. Im guessing they need it more than I do. I do not, recommend this business at all. Unprofessional and deceitful regarding repair time frames and never reaching out to give me an update, not once.

Very Happy with the Eletronics Overhaul!! Came to my home went through my computer and fixed my…read moreproblems because I got hacked... Now my computer is working beautifully at a very reasonable price. I highly recommend this service!! Thank You Again!!

My husband and I had an exceptional experience at ATT yesterday because of Denzel W. He was very…read moreknowledgeable, friendly, polite, and respectful. He patiently answered all of our questions and we ended up buying 2 new phones (iPhone Air)--not because he pressured us but because we needed them and he walked us through the type that would best suit our needs. Denzel is the best customer service we've had after being ATT customers for the past 20 years. If you need assistance, definitely ask for Denzel!

Great service from Shanelle, sorry not sure how her name is spelled,…read morebut she is fantastic! Very easy to work with and extremely knowledgeable. I was able to get all of my requests cared for in a timely manner. Thank you, Abbie

I visited this location on 7/12/2021 at 10:30 am. First, the door was locked when I arrived at…read more10:30 and the business hours posted said the location opens at 10:00am. However, this was not a big issue. Alexi (the store employee) opened the door, but told me that she only takes monthly payments and I would have to go to the store on Atlantic Ave (on VA Beach - 30 miles away) to purchase anything. I asked if she would call the store Manager, Tony. But she refused. She said she was in the middle of inventory and couldn't help me. The customer service here was extremely unprofessional and I would not recommend visiting this location.

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

Screen replaced on my iPhone 7 in 30 minutes for $95 with one year warranty. Everything working…read moregreat! Definitely recommend if you have a shattered screen

Recently had my phone fixed here. My phone was in terrible TERRIBLE shape. Excessive cracks and…read moremissing glass... SMH. They took my phone and it was repaired in 20 mins!!! I'm so happy with the results. I have a IPhone6 plus so I was charged $95 bucks with an additional $10 for the protective screen. I feel it was reasonably price and the service was awesome. After 20mins I feel like I have a new phone.

My parents signed a contract with them and within months the jacked up there monthly payment and…read moresaid it it was in the contract they can raise price at anytime. Which makes me wonder whats the point of having a contract with them if they won't lock in a price.

From the owner: AT&T, serving over 81 million wireless customersread more

I went to the T-Mobile on Hanbury Rd in Chesapeake and Trice' helped me with setting up a…read morereplacement phone and getting my old pictures and data loaded into it that I was having an awful time with. She was fast and never made me feel like I was "technically challenged". I really appreciated her assistance.

FOR THE FIRST TIME IN MY 57-YEAR-OLD LIFE I GOT KICKED OUT OF A STORE! NEVER HAPPENED BEFORE and…read morepeople I have traveled a little! As a retired Marine Musician, I have performed and traveled in various countries, many of the states and countless of cities. As a REALTOR for the last 17 years, I have what is basically a mobile office. My cell phone is of utmost importance. I recently purchased two phones, purchased the insurance and my wife paid for the screen protector. Well, it cracked so I went to get another screen protector. I entered the store on Battlefield Blvd and there were two female employees. and no other customers. One of them asked me what I needed and I explained it to her. She was very nice and tried to help but couldn't find my info, so the other employee, what I assume is the team leader, took over, tried looking it up and said that their system sometimes isn't working as it should. Two other Spanish speaking people then came in and as I was explaining to the team leader she noticed on of the men was walking into the office that had the door wide open and was not behind any sort of counter. She yelled at him and said what do you think you are doing you are not allowed in there that is for employees only. In broken Spanish he said he did not know, didn't see a sign (of course he didn't see the sign on the door, the door was wide open), turned and backed out immediately and sat in the chair, but she kept harping on him asking why did you try going in there, what are you thinking, you know that is an office and before she turned back to my situation I tried calling and texting my wife so that she can send me a text with the receipt. The employee then said she had only one screen left, but needs proof of my purchase, I said I have an app on my phone that says I have 360 protection that covers the screen, she said she could not use that and had to utilize her own system, She then started to repeat herself when my wife called me to help with the issue (my wife.like many, is working from home, has many business calls and her time to speak is minimal), I looked at the employee and said I have to get this then I clicked the answer button, but before I could say a word to my wife she said at a loud voice RUDE! I didn't even get to say hello, I looked up and asked "are you talking to me"? She then raised her voice and said yes you are RUDE I was stalking to you and you answered your phone. I started to explain (at her same voice level) back at her that she is repeating herself and that this call is to... then before I could finish my sentence she yelled GET OUT OF MY STORE. I said what, She yelled louder GET OUT!!! GET OUT OF MY STORE. I then went to the other customer and said what is your name, She yelled again standing at the front door GET OUT OF MY STORE DON'T TALK TO HIM. I said I am just getting George's name because she was loud and rude to him as well. There were only three Spanish guys in the store and she seems to be mad at all three of us! Again at the age of 57 I have finally been kicked out of a store for the first time in my life! T-MOBILE should pull the security video fed and fire this employee!!! UNBELIEVABLE. and SHAMEFUL!!! She did not know if the call received was for my business and urgent, medical, a family emergency or factually my wife to help solve the situation! She is there to help me, not the other way around. She can raise her voice and yell RUDE, but if I raise my voice to her level to explain I get kicked out. Just two weeks earlier (at a different store that was closed due to the virus issue) I purchased two Samsung 20 plus phones (EXPENSIVE), insurance, screen protectors and with all that money invested in TMOBILE products and services, an employee kicks me out! By the way, I went to the TMOBILE on Indian River, he was extremely nice didn't have the screen and suggested the one in Kempsville. The one in Kempsville could not believe what happened found my info within literally a minute and provided a screen under 360 protection plan. He even showed m on his computer screen that all the info was there. He asked me if there was anything else and said sorry about the other store, have a great day! Now THAT IS CUSTOMER SERVICE!!!