Zack is not the guy to bring it to. I made the mistake of bringing my phone back to give them the…read moreopportunity to prove they are legit & I shouldn't have. A few months ago I brought my phone in for a screen replacement just to have my Face ID no longer work. I brought it in again after cracking the screen to have to bring it back because the screen was self dialing. Since they repaired this mistake my phone has shut off on its own & says the battery is not a genuine part. This place proves you can't have quality & value. It's one or the other. If you want cheap with bad repair go here; I'd you want quality then I recommend you pay more & go elsewhere.

I would not recommend anyone to sell their used Ipad at The Cell Xchange. I own a Ipad Pro 12.9 5th…read moreGen(M1 chip) in excellent condition without even a single mark on the device and the Cell Xchange guy offered me $300. You can easily sell the above mentioned device for over $600 anywhere online. They just offered me half of that, I mean that's not even close. SERIOUSLY WOULD NOT RECOMMEND!!

I never thought I would have such a weird problem with my iPhone! A window opened and would not go…read moreaway, so I could bot even use my phone AT ALL! Dan, at Gator Tec fixed it in five minutes! T-Mobile could not help me, nor could the Apple Help Desk, my work schedule would not allow me to go to Best Buy, and Gator Tec was my second option... now it is my first!!! After Dan fixed my phone, I asked him how much I owed him, and he said, "Nothing at all!" Thanks Dan!

Very expert in computer and software. I was treated like…read moregold....was pleasantly surprised.

READ THIS WHOLE REVIEW. Wish 0 stars an option. What the hell. AFTER breaking the screen you were…read moresupposed to fix and refused to give a warranty PROBABLY because you knew you messed it up. I am a broke (not just sorta broke, I am so broke I go to the pantry for food) college student, and you scammed me after ACKNOWLEDGING your prices were higher than they should be. No sympathy. No empathy. Just cruel profit-driven intentions. I can no longer afford to fix my phone AGAIN right before break. My phone was moderately alright before you guys touched it. Now, it is obliterated inside and out. Thank you very much. I can't believe that you can look at a college-aged girl, struggling to breathe when the price to fix her only point of contacting her family 1000 miles away, and then say "Yeah, you weren't expecting that price were you." I am appalled. As I sat for three hours, missing two classes with mandatory attendance to get my phone fixed, it took another hour to get the wifi password to not be stranded in the middle of Gainesville. I have worked customer service. I understand it is not easy and there is a lot demanded of you. However, I never lost my integrity in the quality of service I provided. I frequently go and HAVE GONE out of my way, into personal inconvenience, to ensure a patron's exemplary experience. Ubreakifix has failed to do so. Never in my life, have I had a cooperative of adults so abhorrently dysfunction. Put ME in the back, cause I am damn near sure, at least then something might be done correctly at this establishment. I saw the quotes you gave other people around me. You scammed more than one old person. Appalled. Disgusted. I know see your gross business practice as Asurion parent company. You offer "insurance" and then have your services fail. Wow. You have reminded me, that there truly is evil left in this world. Not only have you scammed me, but I can guarantee you also fail to pay your employees a livable wage. Wow. Failing me, AND the people who work for you. I have learned that companies who play dirty, make dirty money. I hope you are happy you got $250 of my $800 a month paycheck (mind you, before rent). Because obviously, I know how to invest in my education, but not in a scam. Unfortunately, this being the first time I have ever been scammed so badly, I used to have hope for humanity. I am an optimist. You, my friends, have made me not only a pessimist, but a nihilistic one at that. I would have rather given a charity the $250 directly since apparently the first expenditure was a waste of money. I hope the big boss Guru Gowrappan knows that USC is only relevant because everyone knows that the only reason your school is considered elite is because you allow rich white people with ACT scores below 20 to be admitted. USC or "University of Spoiled Children". Embarassing. I guess this makes sense why you scam poor people because it is all you guys know. I can only hope that this review on Google helps at least one other poor college student stay away. Thank you for reading this. I'm sure no one actually will, but it is always worth a shot. As they say, shooters shoot.

excellent work, Alexandra took my laptop and repaired it promptly, find out the broken part and…read morerepaired, had a problem when I gave her the wrong password, corrected and Jay returned to me, again great work

I met Connor there he's a great person. I was approached respectfully and he gave me great advice…read morefrom which of the devices they had for sale and I love their prices! I'm in college and working through to save money and this store gave me a phone and case for literally 3x the price cheaper! I'm loving my new phone and cant wait to come here again! I know Christ is blessing Connor he may not see it but I see how great he's doing and I just met him today and pray for him that continues to make customers smile and help them as much as he did to me! Thank you Connor!!

Professional, knowledgeable, and friendly. This is a great place to go and get help with your phone…read moreissues.

Fixed my phone screen in less than 10 minutes, highly recommended. Fast, kind and thorough.read more

Leonard was extremely helpful and informative. Very friendly . Welcomed all as they came in, even…read moremy well -behaved dog!! I will return for all my ATT needs!! Thanks again,Leonard!!

I had a very disappointing experience. I ordered a lower storage I phone 17 than I desired and…read moretried to exchange the phone. When the new phone arrived I returned the originally ordered phone to the store. Unfortunately they lost the phone and I am now responsible for paying for a phone I returned to the store worth over $800. I called the store, the store manager, and the person who helped me all with no resolution. Please be careful if you go here do not turn in any devices here. Send phones back yourself and or have any phones delivered to your house not the store. The person who helped up remembered me returning the phone and said he placed it in the store safe to return it. The store manager will not help. I suggested he watch the store cameras and he should speak to the person working at the store who helped me and remembers the transaction. The manager's response was I should have asked for a receipt when I turned in the phone. I did not realize I needed to do that. Do not trust them. Someone made over $800 from me.

My phone was intermittently charging. I thought it needed a new charging port but it turned out to…read morebe just a little piece of plastic blocking the charging port. It was removed in 5 seconds. It was done efficiently and with a smile, and at no charge.

Convenient and affordable option for phone repair…read more Courteous and knowledgable staff. Good job.

I have been a Verizon customer for almost 30 years. I noticed customer service have deteriorated…read moreovertime. I went yesterday to purchase anew phone. I was met by some wone who schedules appointments and was told later on he is the manager. This dude lacks courtesy no greetings nothing. I waited for at least over 1hrs to meet with a young man name Dennis to help me out. This person too lacks personal traits. shows no respect and over board condescending. He needs training. So I tolerated this so I can get the phone I wanted. he continued to act as if he is doing me favors. I told him I am off work and where I live the internet is slow so I would like him restore some data from Google drive. He wanted to confirm that I have a password but in away felt like "hey old man" do you remember your password. as we moved with this I asked him another 2 times about the restore and as I he did the invoice. will you help me restore my old data and all of a sudden he tells me it cost $30. I have no issue paying but that irritated me as I felt he did not want to do it. At this point I left the store and saved my self over $200 by ordering the Phone on Amazon. By the way that manger did not prove me wrong, he was few feet away and cared less

I'm currently a Verizon customer who purchased the IPhone 15 Pro Max and Premium plan earlier this…read moreyear. I went Into the store today to purchase wifi as well. I was told 5G is available in my area but there are too many people in that area with wifi currently so I was not eligible to purchase. I found that frustrating but hey it sounds like there was nothing they can do about that. I then decided to purchase a mobile hotspot with the 100 Gig plan. I told the sales rep I would be paying off the hotspot device right away and would set up auto pay for the service. Salesman was very nice. He then told me there was a $35 activation fee. Due to the aforementioned frustrations I asked if he would be able to waive the fee. He said he would have to get management which he did and they declined to waive the $35 dollar fee. I told them I would be going to AT&T to get wifi today if they wouldn't waive the fee but if they would waive it, I was ready to purchase. They decided it was not worth their business and immediately said no there is nothing they can do to help. I have now purchased AT&T wifi and this Verizon store has missed out on over $40/mth along with $200 for the device. I run a business and am simply writing this review for the owner of this location. I know I would be extremely disappointed in my sales team and management if they were willing to lose a current customer over a $35 activation fee... Will likely be switch my phone service to AT&T as well. Very poor business practice. This happened 7/26/2024 for reference of management working that day.

love this store! most people seem super sweet and helpful! would return, and probably will. thanks…read moreWW!

I've always seen this place passing by while I'm running errands, so I finally decided to stop by…read moretoday. Oh my gosh, it's worth every penny! And guess what? Chelsea and Melody were super helpful in unlocking my phone and getting a free service. They were amazing!

I went here yesterday because my phone display worked but I was not able to use the phone. Two guys…read moreapproached me. One was in training and the other was useless. He just told me what I already knew and proceed to offer me a new phone. This is always the answer with these phone dealers. But I am not an impulse buyer, so I refused. I went to an independent phone repair, and he said within 5 minutes I had a virus. He cleaned it and phone is working fine. Shame on you Verizon, shame on you for claiming to be helpful when you only care if I buy something from you.

My visit was super fast and efficient, I truly appreciated Daniel's patience and expertise - he's a…read morecredit to Verizon, and I highly recommend seeking him out for top-notch service!