I will say my experience with the Verizon Corporate store at Eastgate in Cincinnati, Ohio wasn't…read moregood at all. First there's a lot of offers from Verizon online and advertised on TV! I had a Scheduled Appointment at the Eastgate Store. Upon arrival I noticed that there were NO SIGNS for promotions from Verizon's Ads! There were very little people inside besides the Verizon employees maybe one or two customers. I was greeted by an employee who said he could help me. He escorted me to a table. I told him who only identified himself as "TC". (I noticed on the way out none of the employees had name tags). Anyway, when we sat down I noticed Regular pricing on a sticker affixed to the Table. Still NO PROMOTIONAL PRICING as seen on TV nor Online! I told TC I was wanting to Come over to Verizon from AT&T because my daughter wanted a New iPhone & I was bringing over my iPhone 13 Pro Max to Verizon too. I told TC about the Promotions that were being advertised, but he didn't say anything. TC just started asking me my name, address, and what plan did I want. I informed him I wanted the plan I seen on TV &/ or on the internet for bringing my phone to them along with 2 phone numbers. There was a Gift Card, pricing to be around like $50 a piece w/ unlimited data all on The internet, but with me going into the store I got offered NONE OF THAT. When I inquired about that, TC said I would have to go Online for that. I asked TC so what you're telling me by coming into this store I have to pay FULL PRICE? He Said "YES" Even though the Ads and promotions don't end until January 31st? He Said "Yes". I asked TC does Verizon have a Discount for Disabled Veterans or Veterans? TC said yes he thought but I would have to go ONLINE to get that Promo. Why does Verizon have these Stores if they're just going to tell you to go to their website? I felt like a fool! I got up and walked out. Still NO CUSTOMERS except one or two (Probably complaining about their bills). I drove over to Beechmont and I saw that Verizon Store's parking lot filled with Cars. However, I didn't go inside because ONE I didn't have an Appointment and I can't stand for very long. I saw an AT&T store on the same side of the road so I decided to stop there to see if I could lower my bill. That woman helped me lower my bill! So I will not be going to VERIZON!!! And I will never step foot in the EASTGATE VERIZON STORE AGAIN!! And when I lived in Florida I was a customer of Verizon Cellular Service and I had Verizon's Internet and DIRECTV combo. I raved about Verizon, but never again! The Employees at that store ruined Verizon's Chances of me coming back to Verizon. I know I'm just a NUMBER to Verizon and Verizon really don't care about their Customers at least that's the way I felt at the Eastgate store!!

Grant was an excellent partner at helping me choose my new iPhone 14. He also reminded me about…read moreInternet! I had forgotten that I wanted to ask. I'm in a Spectrum heavy area. Now I have 5g beautiful Internet. This young man was excellent at answering all of my questions. I cannot say enough about this amazing service that Grant provided at the Milford Verizon Store. We will see Grant soon to upgrade my Dad's phone, iPad, and now Internet! Great job Grant and the Milford Verizon.