Service was amazing, the staff were really polite, and the ice cream is REALLLLLLLLY good. Ary, Maddie, and Ryland were very nice. The ambiance is spectacular and very ambient read more

This place was honestly a mixed bag for me. I will start off with the most positive aspect of my experience and that was the customer service of the person that helped me. She was fantastic and gave me a tutorial on how to order. But, the fact that the menu and ordering here is that complicated is a negative for me as I expect it is and will be for others as well. The ambiance here is as sparse as the serving sizes...bare minimum. I ordered a Fruit Cone with Apple Pie Filling, Caramel, and Whipped Cream. It looked kiddie size. It tasted good; but it was shot before I even walked out the door with it. read more

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Yesterday I had a craving to try the new Crispy Cone at 121 and Coit. The store is very clean and tidy. The service was par for an ice cream shop. I ordered from the menu on the wall and after taking the time to view all of the options I settled for a "pastry cone with vanilla soft serve". According to the wall menu it should have been $4.95 plus tax. But I paid near $10.00 with a drizzle of caramel as an add on. The vanilla ice cream was tasty, the doughnut type cone was bready, but unfortunately this place was far more expensive than I was expecting. read more

The Icecream tasted really good. The place was not too busy, so our Icecream came out really fast. Will definitely go back again. read more

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The service was good, it was slow, so we were attended to quickly, and the staff were nice. The crispy cone itself was a little of a letdown. I expected it to taste better than everyone was raving about, but the ice cream was the best part, and it was just vanilla. I'm glad I went to try it for myself to see what the hype was about. read more

Crispy Cones - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

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We went on Black Friday, yes it was packed but they are just opening and I'm assuming trying to get in a good flow. I noticed a few tables dirty but just as I was going to flag someone, an employee came out to wipe them down. The cones are delicious, it's a sweet treat for sure. I would recommend sharing- We did enjoy what we got, but we couldn't finish them. My kids dumped some ice cream out to get to the bready cone and had a few bites and tossed the rest. Pretty pricey but a fun treat. read more

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2 stars for now just based on experience and how it's run. I posted a picture of about 20 people in line or waiting and ONE person filling cones. 1 is at the register, 1 is rolling dough, 1is literally just hovering around moving dough to the oven/warmer. They need to havr at least 2 or maybe 3 filling cones at a time. It wasnt even that busy when we walked in but the line and waiting is ridiculous now. I can't imagine their actual grand opening day and not having figured our a true efficient assembly line by now. One girl is making each order 1 at a time. It's just disappointing to see the business run like this. 15 mins later and I'm still waiting for our 2 orders. read more

Crispy Cones - 20+ people waiting after their order or waiting to order...1 person assembling orders...1 at a time. - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

I stopped in here while on vacation since I had a craving for a sweet-treat. Upon entering, we were greeted and the cashier helped explain how everything worked since I was new to the place. I appreciated their kindness and help! I think it's a bit overpriced for the amount that you actually get. I ended up paying over $10 (double-checked my bank account to verify this). I ended up going with an original Crispy Cone and I did not finish the dough part. It was a bit too hard and not quite as expected. I think they could have put a bit more Nutella spread in the cone part. The ice cream itself was fabulous. There wasn't a ton of caramel or strawberries on it, but they're just accessories for the awesome taste of the ice cream. If I ever see one again, I may try it out once more! read more

Crispy Cones - Crispy Cone- Traditional cone, Nutella spread, Birthday cake ice cream (weekly special), caramel, and strawberries - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

Cute, clean place and the service was good, but I'm really picky about ice cream and this was just not for me. I prefer a more homemade tasting "yellow-ish" vanilla (think bluebell homemade vanilla) but this was like McDonald's ice cream. And the traditional crispy cone was nothing special. Would have maybe been better if cone was warm, but overall I was not a fan. read more

The customer service at Crispy Cones is great and employees are very friendly and helpful , especially Faith Barrett. Faith has been working during majority of my Crispy Cones visits and she is extremely hardworking and always has a smile on her face, making a AMAZING impression on the customers. The ice cream is delicious and the presentation of the desserts are always great! read more

They move unbelievably slow. I have never waited over an hour for ice cream before, and I will never do it again. At least not for this place. Not even 5 minutes If you have nut or dairy allergies, be careful -- you'll likely need to watch closely during prep. The way they add toppings is concerning, as they sprinkle everything directly over open containers of other toppings. Some toppings that clearly require refrigeration -- like fresh strawberries, cookie dough, and cheesecake pieces -- are left out without ice, which doesn't feel safe or sanitary. After waiting 1 hour and 15 minutes, my ice cream was handed to me tipped over, already melting down the sides. After all that time, you can't even enjoy it. And to be honest, the ice cream and cone were nothing special. At this rate, I don't see this place lasting. And at the end, the ice cream and the cone was nothing special. This place won't last. read more

Great product. Candy cane ice cream is top notch. Staff is very friendly. Definitely would come back to try some other items. read more

They keep the standard flavors of vanilla and chocolate ice cream, but change the specialty flavor each week. The crispy cone does take a few minutes to make and cost around $10 with tax. You can customize cone, spread, ice cream, sauce, and toppings. It's like having two desserts: ice cream on top and then warm cone with spread. I did the traditional cone (cinnamon and sugar) with Nutella spread, cookie dough ice cream and topping and found it delicious. Manager and staff were friendly and knowledgeable. More locations are anticipated to open in DFW area. read more

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The ice cream here was delicious! Here's what we got: Brownie Royale: 10/10. The portion was MASSIVE with the chocolate chunks and chocolate chips. Cookie A La Mode: 9/10. Loved the caramel drizzle on the top with vanilla ice cream as well with cookie dough. read more

Crispy Cones - Brownie Royale - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

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The cone was very crispy with no flavor. It's really hard to eat the ice cream, which melts quickly, because the cone is warm. The cone is also so narrow that it's hard to eat the ice cream and the cone. You have to eat the ice cream first and then the hard cone with the fillings. read more

Wouldn't come back because the value isn't quite there. I got a room temp cone and it wasn't great. Where's the crispy? I'd rather visit Jeni's or somi somi. The workers also touched my hand when giving me food then used those same hands to touch toppings and pat them onto the other people's ice cream. Ew. I liked the flavor of the soft serve with toppings though. read more

Crispy Cones - Cone looks good but tastes mid - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

The ice cream melted way too fast and we needed to get another cup to separate the ice cream. There's always vanilla and chocolate ice cream. But only one other flavor that's weekly special. The week I went it was orange creamsicle. It's not my favorite but I tried their fruit bowl as well and it was delicious. I asked for strawberry and banana mix with Nutella coated inside the churro bowl and topped with more Nutella. read more

The pastry cone was delicious. The soft serve was good as well. The staff was friendly and always working. It does take some time, but these are made to order. You can taste it in the freshness of the product. It's big! I would definitely split next time. I will be back to try the monthly flavors! I'm excited for something new in the area. read more

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I would love to start with Bo is amazing. He was so informative, and he really took the time to inform us since it was my first time. The Crispy cone was like a bread with cinnamon sugar and I didn't enjoy outside. I got Nutella and strawberries in my cone which was good. It's pretty pricey for the size ($10). read more

I came into Crispy Cones today because I have been seeing the ice cream all over social media. When I came, Faith took my order and she was eager to help me and answer all my questions! She also provided me with samples and had a very positive attitude and a smile. Highly recommend because it was delicious and excellent employment choices! read more

Teenagers working the night shift. Closed the store 45 minutes early. Ignored our service. Sat inside the building for 40+ minutes till their shift was over. Unacceptable.! read more

Insane wait. Very cool concept and ambience but the wait alone made it lose its value. I hope this business thrives but when a quick stop for ice cream turns into a 40 minute adventure... is the juice worth the squeeze? read more

These cones are incredible!! They taste like a European pastry and are so soft! Add ice cream and your favorite topping and you'll be in heaven! The owners are so sweeet as well. Go to a fun unique treat place and you won't be disappointed! read more