I had a leak in my bathroom so I called my home warranty. My home warranty assigned the case to Criterion. I received notice from their system that they assigned me an appointment day and time. I received the confirmation via text and email. This was on a Monday. That Friday at almost 5pm, they left a voicemail stating they had an opening 3 weeks out. I tried calling them back with zero answer. I called first thing Monday and again, no answer. In my voicemails both on Friday and Monday, I advised that I already had an appointment and was expecting them there on Tuesday. Some guy (never gave his name) finally called on Monday and left a voicemail stating that the appointment I was given was a glitch in the system and I could take the appointment weeks out or call my home warranty for assistance. First off, if you're doing business, you state your name. Second, why did it take a week to contact the customer. And third, how unprofessional to treat a customer like the did. Don't bother using this joke of a business. Go somewhere else. read more

If you want a company that has great communications, is reliable, and very trustworthy this is as good as it is going to get. They are amazing and I will gladly recommend them to others. When quality matters hire better companies like Criterion read more

I needed a toilet installed quickly, with only 2 days before a holiday. Criterion staff went out of their way to schedule one of their plumbers to come late in the day and installed the toilet. Their response was immediate and responded to my "emergency" toilet install. Highly recommended!! read more

Best service I've ever gotten. These guys rock! If you've got a sewer stoppage, call Criterion Plumbers to get the job done. They're definitely our go to plumbers moving forward! I'd give them 6 stars out of 5 if it were possible lol read more

I used Criterion Plumbers out of Rohnert park late last year. Replaced canister in my toilet. Could not have been happier. In April of this year, toilet started leaking, I called,might be under warranty. Sent tech out, he spent a while in bathroom while I waited in kitchen. He came out and said I have a larger problem. Sediment in water source. Showed me sediment in tank. I remembered first tech told me that too. He also pointed out grit in bottom of toilet bowl. I never had that visible stuff ( looked like coarse sand) before. He gave me a quote for inline filter, for $1500 I think. Later in the day, when I flushed toilet, there was nothing in bowl. Then I thought about it, I have never seen "sediment" in bowl ever. Called office and complained that it appeared suspicious. Owner called, apologized and said that he really didn't think it was suspicious, his tech wouldn't put anything in bowl, maybe coincidence. He would give me discounts on inline filtration system. I declined that service. He said he would not tun the $89.00 check for service call. I said great. That was April 5th. When I was balancing my checkbook yesterday, the check had been cashed. I have been trying to reach someone, lines always busy. Finally had opportunity to leave message. No one ever returns call. Disappointed! read more

I hired Criterion Plumbing in August of 2023 to troubleshoot a problem with a water dispenser in a new refrigerator. After the visit, I mailed a check for his services. He notified me that he had not received the check. So I sent him a second check and asked for him to not cash one of them. Within three weeks, both of the checks were cashed. I called him repeatedly and sent a letter, requesting that he reimburse me. He never responded to any of my requests. And has never paid me. read more

I had installed my new kitchen sink and faucet myself. I tried for 4 hours to get the garbage disposal hooked up and finally gave in . Chris came out the same day (on a Sunday at that!!!) and did it in 10 minutes!!! Well worth it and he was pleasant, professional and I will never use another plumber again! Thank you Chris!!!! read more

BEWARE! Chris' work is UNSAFE, SHODDY, and NOT up to code. Chris installed a gas line at my house last weekend that had to be completely taken out and replaced the day after he installed it. He showed up late, and in an attempt to rip me off, he took short cuts and used improper materials. First of all, he put the emergency shut off valve under the crawl space of my house rather than put in the time, energy and materials needed to have it coming out of the side of the wall where it belongs. In an emergency, I would've had to army crawl 15 feet under my house to shut off the gas?? NOT UP TO CODE AND UNSAFE! Second, he used a type of pipe that CANNOT BE BURIED UNDERGROUND! Mind you, this is a gas line that has to be buried 18" underground. Lucky for me, he was too negligent to backfill the ditch when he was done; otherwise I would not have realized that he used the wrong type of pipe. I would've had to dig out the pipe after it crushed under the weight of the backfill. You cannot take these types of shortcuts with a gas line!! Lastly, the gas line was not properly stubbed out at the site location where the fire pit will be installed. Rather than stub it out correctly with an elbow and riser, Chris just left the stub there in the ditch, so the whole gas line would have to lift up in order to bring stub out to ground level. UNSAFE and SHODDY WORKMANSHIP. I brought up all my concerns with Chris and offered to pay him GENEROUSLY for the materials (I did not believe he deserved to be paid for the poor-quality of his work). He wanted to come back, but I did not feel comfortable having him back here, nor did I trust him to do this job properly the second time around after so many significant errors. Chris threatened me with legal action if I did not pay him the full amount, even after I had numerous people (including 2 other plumbing companies) verify that this work was unacceptable. It was clear it had to be redone in order for it to not only function, but also to be safe and up to code. After several threats, I paid him the full amount, but BE WARNED. This guy will scam you and leave you with bigger problems than what you started with. I strongly advise you hire someone else. read more

About 20 years ago I had a person from another site do some remodeling/ plumbing work for us on our downstairs bathroom. Long story short we found out that same bathroom had a leak in the shower drain and no p-trap installed. After some folks recommended a plumber who quoted $2,000 to do the job, I searched on Yelp and found Chris at Criterion Plumbers. I gave him a call and he got back to me the next day. I sent him a video of the leak and he asked some questions about my crawl space and accessibility. Within a few hours I received a quote that was a lot less than the $2,000 quoted by the other plumber. He told me that this type of work was common for him and that it would not be a problem. He completed the work and verified that there were no leaks on the day of the appointment. He said he would come by the next day to make sure everything was all good. Received video and pictures of his work with the water running.... No leaks and at a price that did not break the bank. read more

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As a small business owner for over 30 years, I appreciate good customer service. Criterion Plumbers delivered. I thought my garbage disposal was shot. When I flipped the switch, the motor would hum, but wouldn't work. There was nothing clogging it, so I called Criterion Plumbers. Chris patiently explained everything, analyzed the problem, did some trouble shooting, undid the unit, opened it up, and found a tiny screw that had somehow lodged down into a drain hole and caused the motor to seize. I asked for his business cards so I can pass them out to my neighbors. Now I know who to call for any future plumbing needs. read more

Criterion Plumbers is hands down the best plumbing company and subcontractor/vendor I have ever used and will be the only plumbing company I use going forward. I've worked with them before and wanted to write a review this time. First time I used them my water heater pilot refused to stay on, and I was getting nothing but cold water. I called them Friday night around 6:30 pm, and they arranged to have someone out on Saturday at 8 am. They found that the thermal coupler needed to be replaced, and by 9:30 am, I had a working heater and warm water again! (My girlfriend was getting tired of me not showering! :D) Chris is super knowledgable and easy to chat with; I told him I was looking into a tankless water heater and wanted his opinion. After he told me the benefits we scheduled a time for them to come install my new tankless water heater. The price was reasonable and as a result, I'm having them come back out a third time to work on running new pipes for a washer. Thanks, Criterion Plumbers! read more

Took a week and a half to get an appt for an urgent ceiling leak. My first appt was cancelled same day and rescheduled 4 days later. When the tech came out he looked at my leak and said that is a roof leak and the pipe is not in the ceiling and is in the walls. He did not further look or investigate in my attic. One week later I had a solar roof specialist come to inspect my " roof leak" and he crawled in my attic and saw pipes leaking right above my ceiling that was leaking! This error that Criterion tech made cost me another week of very bad damage in my house which now has a smell from so much water damage with possible mold! When I called to inform Criterion about this and that I needed urgent resolution to fix the pipe they said they could fit me in 4 days later which is unacceptable! All of this work was through my home appliance insurance. I called Copperfield Plumbing and they responded to my house in less than one hour today and fixed the leak. I had to pay additional money to get this urgently fixed when Criterion could not identify the problem or respond timely. read more

Chris and his team are the only people I call for my commercial plumbing needs. They're professional, prompt and do the best quality of work. I'll keep calling them and would recommend they become your first call for all jobs big and small! read more

Chris responded immediately and was on site the day we called. He proceeded to replace our water heater over the next 2 days (over a weekend!). He was knowledgeable, professional and also a delight to interact with. I would definitely use his services again. read more

So I was in "Hot water" not literately, my normal plumber left me high and dry, costing me a lot of money with his screw up. A friend recommended criterion plumbers and these guys were a godsend. They were able to get onto it quick, and help me out. Very good craftsmen, definitely a good quality company. Hands down, my new go to plumber too! Cant go wrong with someone who can fix someone elses mess, and get the job done quick and do it right! If I could, I would give more than 5 stars read more

So one day my damn water heater just stopped working. I couldn't figure it out..my landlord hired these dudes to try to fix it and of course it still didn't work. I found these folks on yelp wanting to stay local. I called them and spoke with the owner Chris. He was absolutely amazing. Super straightforward and honest. Gave me a price which was better than what my landlord payed a commercial company for. He sent someone out super quick and was able to actually fix the darn thing. If you need your plumbing fixed hit these folks up before you hit up a commercial business. They clearly know what they're doing and actually care about fixing your problem. read more

I had a rental property that had a shower that wasn't outputting hot water. Chris was able to come over, quickly assess what was wrong, and get parts to fix the shower the same day. Tenants were happy and so was I with his fair price. Will definitely hire Criterion Plumbers again. read more

Our kitchen sink was totally clogged, so I went to my local Nextdoor for plumbing company recommendations and someone gave an enthusiastic review for Chris Rusteen, of Criterion Plumbing. Chris came out and, with a newly-invented plumbing gadget, cleared the clog quickly. Though his fee was within normal standards, he gave us a discount as a Nextdoor promo and he guaranteed his work for 60 days. And he's a great conversationalist and knows his way around plumbing. Next up, we'll have him de-scale our tankless water heater. He's our go-to plumber from now on. read more

My hot water heater stopped giving hot water. Chris came out and looked at 7:30 in the evening , advised , ordered the part and fixed it the next day. Is friendly and knows what he is doing. I will be calling Chris with my next plumbing emergency ( or remodel ). read more

Hired Chris Rusteen to repair icemaker line which shd have taken 1 hour. Insisted in going under house despite being told line was behind cabinets. Brought an inexperienced trainee (whom he said he paid $30/hr) whom he did not supervise. She got stuck under house on my nickel at $175/hr and was here 5 hours. End of day plumbing was a mess under sink; pipes broken, icemaker line missing, things torn apart. Tried to reschedule them to come back 2 days later. Stood up for 5 hours. Thereafter would not finish job or return my calls. Now their verbal charge of $80 after tearing up my plumbing has turned into $1180. Spent $175 for another plumber to correct their mistakes. A month later I finally paid $150 to get job done right. Was willing to call it a wash with my extra expense. In addition to reporting me to collections and tarnishing my credit score of 760, he had his secretary make several threatening and insulting phone calls/emails. BEWARE! BEWARE! BEWARE! read more