I have been a FAHW customer for 6 years and only placed a few small claims. In January my built in…read morerefrigerator stopped working and I placed a claim since I have always added this to my coverage. They assigned Premier Services, Inc whose 1st appointment window was over a week away. The vendor was horrible from the beginning. That review will come separate but the manner in which FAHW listened to this was on deaf ears. The 1st repair they said was a thermometer. Which we waited two weeks for and that held a temp for 24hours. Two more appointments and six weeks later FAHW decided a replacement was needed. After losing two batches of food and not having a refrigerator for 2 months FAHW then deducted all the parts Premier Services, Inc allegedly purchased against my claim. I left messages via phone and the chat for supervisor to call me back. Their response was the case is closed. They selected the incompetent vendor and will not stand behind it.That is not a trusted warranty providor. Buyer Beware.

After Paying for Over 6 Years, I Would Recommend Choosing a Different Home Warranty Company…read more We have faithfully paid First American Home Warranty every year for more than six years. Unfortunately, now that we actually need the service we have been paying for, they have failed to provide a solution. Around Thanksgiving, our oven stopped working and our stovetop developed a serious and potentially dangerous problem--it would turn on and then would not shut off. First American sent two different technicians to our home, but neither was able to fix the problem. Since then, we have repeatedly called, emailed, and sent messages through their online system. We have specifically informed them that we consider the stovetop issue a safety hazard. It has now been approximately NINE MONTHS, and our oven and stovetop are still not fixed. We have spent hours trying to get someone to resolve this. We have waited on the phone for extremely long periods of time, only to have the calls eventually drop. They do not call us back, and after months of contacting them, we still do not have a working appliance or a solution. What makes this especially frustrating is that we have paid for this warranty year after year for more than six years. When you add up what we have paid First American over those years, we could have purchased multiple replacement ovens--probably five or six--for the amount we have spent on this warranty. We continued paying because we believed that when a major appliance finally failed, the warranty company would be there to help. That has not been our experience. The entire purpose of paying for a home warranty is to have someone come through when you actually need the coverage. After more than six years of paying premiums and approximately nine months of trying to get this single claim resolved, we are incredibly disappointed. Based on our experience, I would strongly recommend looking at other home warranty companies before purchasing coverage from First American Home Warranty.

The diagnostic fee was very fair, their response time was fantastic, and communication throughout…read morethe entire process was excellent. The repair cost was a little higher than I had initially hoped, but once the technician arrived and explained everything, it made complete sense. He explained that, as an authorized Samsung repair company, they have to pay licensing fees to Samsung and continuously stay up to date on Samsung's ever-changing technology and repair procedures. That level of specialized training is something many other repair companies don't invest in. In fact, before finding them, I contacted several appliance repair companies, and every one of them told me they worked on every brand except Samsung. That alone speaks volumes about the expertise this company offers. Not only did they repair my Samsung refrigerator's ice maker, but they also fixed my Samsung dryer, which had stopped drying properly. The technician went above and beyond by explaining everything in detail, answering all of my questions, and making sure I understood the repairs. Everyone I dealt with was friendly, knowledgeable, and professional from start to finish. I'm incredibly grateful to have both my refrigerator and dryer working again. I highly recommend this company and will absolutely use them again in the future.

Appliance Worx was assigned to us from our home warranty co. FIRST AMERICAN WARRANTY…read more Peter was sensational. Replaced our "craft" ice maker, showed us how to turn it on & off and explained the trouble we were having and set clear expectations moving forward. ABSOLUTELY SENSATIONAL. FIRST AMERICAN WARRANTY....NOT SO MUCH. initially they assigned us another appliance repair company (their name escapes me at this time) and when I did just 20 min of research found out on the BETTER BUSINESS BUREAUs website that they were "COMPLETELY ROTTEN". Those were the exact words they used in describing that company. I had to DEMAND to speak with a manager before FAW assigned me someone else. Peter from Appliance Worx arrived, listened to us, diagnosed the problem and amazingly had the replacement "CRAFT ICE MAKER" on his truck. Replaced it.....and the whole visit took maybe 40 min. Moral of the story/review.....Appliance Worx is great. Dont let your home warranty ppl give you "crappy" service ppl.

Leandre did a great job! He was so fast and was so professional and kind! Thank you Leandre!…read more Tamara and Francisco

Quick to come out They have great communication on time pleasant knowledgable…read more Thx Don

Our AC is on its last legs an I was dreading the summer so we finally decided to get our AC…read moreserviced. I think it was a Friday night and I sent a quote request on Yelp and Roi reached out right away, offered a quote to take a look at it. Scheduled a visit to the following Monday. They sent Thomas out to take a look, he was very up front about the condition of the unit and advised that there was alot of issues, which we totally get. He was very thorough and took a lot of reference photos and explained what he was doing. We agreed to look at getting a new system and set up a meeting with Kyle for later the afternoon. Kyle was also amazing and went over the pricing and options, you never want to pay for a new AC unit but it's a necessity here so and they made sure we had a great deal. Installation will be later this week! I look forward to a frosty summer!

Fast service. Lots of upsell pressure. Work was completed per my instruction, but the quality was…read morenot up to par. Discussed with management and they came back to finish the job. Two years later, system still works great. Three stars due to the upsell pressure and poor first-pass quality. Grateful they came back and made it right. For what it's worth, the upsell comes with the territory. And, not every company will proceed with the necessary work without it. Atticman did.

Your service rep was on time and did a very good job fixing our leaking toilet tank. He was quick…read moreand knew what he was doing. The only complaint was that the the repair was much more expensive than I thought it would be. Next time I need plumbing work I will get some quotes from some other plumbers.

Super Brothers responded quickly, and Roman was fantastic! He was very professional, courteous, and…read moreeven removed his shoes before coming into my home without me having to ask. He diagnosed and fixed my issue promptly, and their pricing was extremely reasonable. I really appreciated the excellent service and professionalism. I would definitely recommend Super Brothers and will use them again in the future!

Yesterday we had our annual AC maintenance with Sierra Pacific Home & Comfort. Every time that we…read morehave a maintenance service with Sierra Pacific, they amaze us with their technicians knowledge and friendly manner. Jake and Pedro checked absolutely everything, no stone unturned. They checked the entire AC system inside in the attic and outside at the AC unit. They were SO thorough!! They even checked our breaker box and our water heater. Having the maintenance plan has been a blessing. It has saved us money and we feel completely protected. Sierra Pacific Home & Comfort installed our home solar, pool solar, HVAC and water heater and we have had no problems with any of them. We feel very confident that they are all kept running properly due to the maintenance contract. Thank you Jason and your wonderful crew of technicians!

A Truly Outstanding Team…read more I couldn't be more pleased with the HVAC installation completed by Garet, Luis, and Skylar. They were exceptionally efficient, professional, and friendly throughout the entire process. They took the time to make sure I understood how to use my new system, answered all of my questions, and made the entire installation feel effortless. I've also been a Sierra Pacific customer for 14 years, and they are a well-run company that genuinely cares about serving its customers well. Sierra Pacific and its employees continue to be an outstanding provider of home comfort. I highly recommend Garet, Luis, and Skylar--they were absolutely fantastic!

Promptness. On time and very communicative. Fixed the problem asap was very knowledgeable. I would…read morealways recommend Axis Appliance.

The cooling freezer fan broke in my new fridge and after 3-4 failed attempts from various other…read morecompanies either not showing up or just not repairing it, Alex was the only one who came thru. Repaired in minutes after being broken for 3 weeks. Also dog friendly. Would recommend!

Farhad from 4Wires Appliances is a pleasure to do business with. These guys are fast, responsive,…read morecourteous, and reasonable with the price. They found a problem with my breaker box immediately. I will certainly use them again.

Professional, quick, educational, and reliable! My Daughter called and told me the ice cream was…read morenot frozen! Went to Yelp for help and wala magic! Thank you

I am so grateful to Dan for helping me through the entire process of getting a new heating air…read moresystem. He displayed a lot of patience with explaining everything about the system and the financing to me which as I as a senior appreciated even though I did alot of research on the internet first. The two gentlemen that installed my air heating unit were phenomenal and addressed every question I had during the installation. They spent a long time installing both units and I deeply appreciate it because it is the first time I was fully comfortable in my home.

We've had some up and down experiences with HVAC services in the past. Christensen HVAC sent Drew…read moreto do my summer service. Drew was fantastic. He was VERY respectful of our home and yard. Always wore shoe coverings in the house. Drew was very thorough and encouraged questions. He was personable answering all my questions and volunteering information to help us understand the system. A really good experience.

Bill is an outstanding tech. 25+ years experience . I had a kitchen aid oven microwave tandem unit…read moreand the switches and fuses went out on the wave. Bill trouble shot it ordered the right parts and came back and did an install.. it wasn't easy because of the one issue leading to another. 3 hours later the unit is like new..the price was very reasonable. I highly recommend bill. He might be a little hard to book because he is semi-retired but well worth the wait if you can..

Bill was responsive, efficient, knowledgeable and affordable. It was refreshing to not have…read moresomebody gouge you. He was awesome. I highly recommend him. A Very nice man too.