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    Insulation only two months old and coming apart.
    Kevin R.

    SuperBrother Plumbing did a whole house re-pipe of our home about almost 3 years ago. My wife and I were recently reminiscing about some of the work we have had done to our old house and realized we both thought the other put in the review for this company. I documented the experience, so here is our experience with this company. First, let me say, the project manager for this company, Mike, was useless, impossible to get a hold of, and I felt could have cared less for the quality of work they did. He almost never returned a call, and when he did, it was because I left several messages. Secondly, the two guys they sent over, Serge, and I forget the other guy's name, had very little experience. They were not licensed plumbers and were working under someone else's license. Serge spoke very little English, and the other gentleman spoke none. It was very difficult to communicate with them. I was able to communicate a little bit with Serge, but mostly pointing at things and using a lot of gestures. The only reason I went with this company is because I had gotten a quote from the company a year before. Apparently, from what others had told me, the owners that had given me the quote sold the business not long after. The second night of the install, I was up late working in my office, which is on the opposite side of the bathroom where the pipes were installed into. About midnight, one of the caps they installed temporarily broke the solder, and water started flooding our wooden floors. Thank God I was up or it would have been a disaster. I called Mike, the project manager, the next day and got no response. I called again twice more before I could get a response the next afternoon. He said he was sorry and thanked me for cleaning it up. I live in an old house, so there were ground wires throughout the walls and connected to the water pipes. As they were installing, I noticed they had removed the grounds and had not put the grounds back in. I had to go through pictures and test wiring to figure out where the grounds were that they had removed, and double check to make sure they put them in correctly. I was not going to put sheetrock up without checking this first. What a nightmare that would have been. They made unnecessary cuts in drywall causing more work than necessary. They installed an ice maker outlet box in the kitchen wall. For some unknown reason, they cut the opposite side of the wall. When I asked them why the cut the hole on that side, they had no clue. It was very difficult to communicate with them as it was. I tried again to contact Mike, the project manager, but couldn't get a call back. Ran piping into crawlspace instead of walls. When I asked the inspector if that was normal, he said no, but because it was in a crawlspace, it was permittable. When they were finished, I went around and checked that they did everything they contracted to do and found they had missed installing a hose bib. Turns out, the other guy forgot to install that line. I called Mike a few times and when I got a hold of him, he had them go back and correct it. When they did so, they cut a hole in the wrong location in the stucco, having then to cut another hole next to the first. To repair the hole, they sent someone that had no idea how to repair. I tried to explain to the person how it is supposed to be repaired, but he understood no English. He called his office and went to Home Depot and came back with an even less desirable solution. I finally agreed to do it myself for a couple hundred off the bill. I wanted to make sure it got done correctly. They ran the cold-water pipe to the hot side and the hot water pipe to the cold side in the upstairs shower. I did not notice until my shower installers had finished. I was not going to tear out my new shower to fix it. They used the cheapest valves money can buy. Of the 11 valves installed indoors, 5 leaked when the water is turned off. As it was, 2 went bad within a week of them finishing installation and we had to have them come back and replace them. They used super cheap zinc plated hose bib back flow preventers. This is simple plumbing 101. When using copper pipe, you always use brass. I replaced them with brass 4 or 5 months later, and they were already corroding. I missed one and a year later, it was so corroded, I could barely get it off. They used super cheap insulation. The inspector recommended I request them to put zip ties on the insulation because he said it looked cheap and would come apart. I called Mike and he refused, saying the insulation was glue together and would last. It didn't. This company is, in my opinion, shady, provides very poor quality of service, and was one of the worst companies that I have worked with, especially with regards to their responsiveness to the customer. I do have to give credit to Serge though. He tried his best and was doing the best he knew how. He was the only positive in my experience with this company.

    New Gas line

    I recently had a tankless water heater installed by Super Brothers Plumbing and was fortunate to have a team that truly went above and beyond. Andrii, the installer, delivered exceptional craftsmanship with precise and efficient workmanship, which clearly showed his knowledge in plumbing. His attention to detail gave me complete confidence that the job was being done right the first time. Alex, the support plumber handled the gas pipe installation, and his expertise was immediately obvious. He worked with care and accuracy, ensuring everything met safety standards while keeping me informed throughout the process. It's rare to see someone combine technical skill with such professionalism. Michael, the Plumbing Supervisor, was equally impressive. He supported the team seamlessly and stayed proactive, plus kept the work area organized. His positive attitude and willingness to jump in wherever needed made the entire project run smoothly. Kathy, the dispatcher was the glue that held this team together. She answered all my questions and acted like the liaison between the work crew and myself and had an extremely fast response time to all my questions. Together, this crew demonstrated excellent communication, strong work ethic, and true pride in their craft. If you're looking for a plumbing company that delivers quality, reliability, and a team you can trust, I highly recommend them. The experience was outstanding from start to finish.

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    2 months ago

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    Dmitriy D.

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    15 days ago

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    4 months ago

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    6 months ago

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    2 months ago

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    2 months ago

    Great service! We had a faucet leak. They were prompt and able to help out immediately. Fair price as well.

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    1 month ago

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    9 months ago

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    Dmitriy D.

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    10 months ago

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    Dmitriy D.

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    2 months ago

    They were great. Showed up on time, explained the work they were doing and got our toilet working.

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    Dmitriy D.

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    2 months ago

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    8 months ago

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    9 months ago

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    2 months ago

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    Dmitriy D.

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    5 months ago

    Fast, great communication, and good pricing. The job was done within a day and they checked my AC unit as well.

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    Dmitriy D.

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    2 months ago

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    1 year ago

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    2 months ago

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    2 months ago

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    1 year ago

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    Dmitriy D.

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    7 months ago

    Great communication scheduled me quick. Did all the work and was able to use the utility rebate upfront. Very happy so far. Would recommend.

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    6 months ago

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    7 months ago

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    4 months ago

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    9 months ago

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    4 months ago

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    10 months ago

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    9 months ago

    Everything was super professional, the technic arrived on time. I recommend them , it's worth it.

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    2 years ago

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    Dmitriy D.

    Thank you Andrew. Much appreciated.

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    2 years ago

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    6 months ago

    He replaced the hose bib in my front. He was efficient and skilled at his work. I received a nice gift which was a notebook and pen.

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    8 months ago

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    1 year ago

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    7 months ago

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    1 year ago

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    7 months ago

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    3 years ago

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    1 year ago

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    10 months ago

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    Page 1 of 21

    Ask the Community - Super Brothers

    Is there a service/inspection fee?

    We offer diagnostic services and free on-site estimates depending on your plumbing issues. We aim to quickly resolve the problem during your initial visit, sparing you time and money.

    View All 2 Questions

    Review Highlights - Super Brothers

    After agreeing to use Super Bros, the next week I was met by Mike, who walked through with me as he was point on the project.

    Mentioned in 71 reviews

    Read more highlights

    Rocklin Heating & Air - Meet the owners! Erik, Pam, Michael, and Brad

    Rocklin Heating & Air

    (499 reviews)

    Two word review: Honest, Responsive…read more This is my THIRD consecutive 5-star review for Rocklin Heating & Air. In the last 10 or so years in the area I've called RHA, one other place because they could get me to faster - had a bad experience, waited for RHA had an amazing experience, and decided they're going to be my ride-or-die for HVAC. I called them at 7am and by 11:30am their tech had fixed and tested everything and off to help someone else. Yesterday was the start of a heat wave and ... our AC unit quit on us. I called RHA as soon as they opened this morning at 7am, asked for Joe in particular, and they gave me a window between 10am and 12pm. Joe texted ahead of time at 10:30, diagnosed the blown capacitor, swapped it out, cleaned things up a bit, tested the coolant, answered a bunch of questions, and was on his way in just under an hour. The diagnostic was $129 and the capacitor was $186 today. By a complete and total coincidence, I had been running some experiments with home temperature sensors for the last week. You can literally see on these pictures exactly when the AC unit stopped working - and when RHA saved our bacon. The "other" place I called years ago only had a $79 diagnostic charge, but wanted to rip out and replace the entire HVAC system - and claimed we were taking our lives in our own hands by not getting it fixed with him immediately. Joe and RHA took care of everything for the diagnostic. Yeah, you can probably find someplace to charge you less for the diagnostic or maybe less for the part, but when your house is boiling hot / freezing cold, you want to be able to call on someone you can trust to help you out - and not take you for a ride.

    I called Rocklin Heating & Air yesterday because our unit wasn't running properly and we have some…read morehot days ahead of us!! They were able to get someone scheduled immediately for the next day! So, earlier this morning, our technician (Frank) called with a heads up for his arrival and showed up right on time. He was very polite and got to work right away. Turned out to be a bad capacitor. Frank had everything we needed in his truck and was able to swap it out in no time. Now our A/C is working great again!! Thank you so much! Glad I found you guys on Yelp!

    Affordable Air Care

    Affordable Air Care

    (96 reviews)

    I had a fantastic experience with Vitaly. He came out promptly, provided a clear and fair estimate,…read moreand took the time to explain exactly what was going on with my system. Before doing any additional work, he always checked in with me, explained what he found, and made sure I was comfortable moving forward. I really appreciated how transparent and communicative he was throughout the entire process. He thoroughly inspected my filter, made sure everything was clean and clear, and tuned up my AC so it's running at peak performance. With temperatures climbing over 100 degrees and a household full of four cats, two dogs, plus plenty of chickens and ducks, keeping everyone cool is absolutely essential. Thanks to him, we can relax knowing everything is working exactly as it should. I called this morning and had everything serviced before noon, which was a total lifesaver. The responsiveness, attention to detail, and quality of work were outstanding. I highly recommend this company. Vitaly did a wonderful job and truly went above and beyond.

    This family business came and replaced our HVAC system recently and we couldn't be happier! Vitaliy…read morewas honest, fast, well organized, professional and his quote beat out the rest. We were looking at spending a fortune to fix our old and outdated unit with another business and Vitaliy came in and replaced our system faster and cheaper than expected. He's honest and hardworking and we won't be using anyone else for our HVAC system again! Thank you Affordable Air!

    A&M Heating and Air Conditioning

    A&M Heating and Air Conditioning

    (58 reviews)

    I just had a new HVAC system installed by A & M Heating and Air. I was pleasantly surprised by the…read moreestimate they gave and it was several thousand less than some of the big name companies. Not only were they reasonably priced they were also very good. I haven't had service like that in a long time. The owners Adam and Matt were great and explained everything thoroughly. They don't stop there. They also hire the best staff. Tanner, Joseph and Aaron did a great job. I was so happy my brother recommended them to me. You won't get better than them and I heartily recommend them to anyone who wants great service and experienced professionals.

    I would like to say that for the original install, my dad was happy with how it went. The problems…read morethat I need to point out are as follows. 1. From the original install, they did not install some pieces right and have had a slow water leak, which now I have water damage that has been there for a few years, that I just discovered and need to get fixed. 2. I have called them 2x over the past 2 weeks. They haven't answered the phone, and they haven't called me back from the voicemails I've left. Update: Now that I left a Yelp review, the the office person called me back, claiming that I didn't call, and I didn't leave any voicemails. I told her again that I did, and she denied receiving either a call or voicemail. So I explained the problem of a water leak, and she said, "you didn't mention anything about a water leak in your voicemails." So obviously she did get them. Update: I spoke to one of the owners today about the necessary repair that I originally requested, which he claimed that a leaking pipe is normal, and quoted some plumbing terms that he obviously doesn't fully understand in order to try to detract from the main problem and try to avoid taking responsibility for their negligence. The sad thing is that they came out to look at the problem, the fix that I proposed was a $2 fix that would have taken 15 minutes, but they did something else and are trying to charge me $163 for unauthorized work. There is also a matter of damaged caused from the leak they caused, but I was willing to discuss the remedy to come to an amicable solution. Instead, the owner yelled at me, tried claiming that I was a liar, and refused to have a peaceful conversation about how to get this resolved. Based on my experience with the employees and owner, I wouldn't recommend them.

    Jaguar Heating & Air

    Jaguar Heating & Air

    (1k reviews)

    Downtown

    I have been waiting 4 months to write this review to see if I would have another HVAC issue and so…read morefar it's been smooth. I have been really skeptical of all HVAC companies in the past 5 years. I have been burned by so many HVAC techs and wasted so much money. 4 different companies went through with different shadiness levels giving me different answers for the same HVAC issue. Every company kept telling me my freon was low and i most likely had a leak. One company even told me to just replace my brand new system cause "it was from China" The Jaguar tech (Jeff) definitely gave me some disappointed head shakes at previous work but was the only one to truly put his head down, work, and diagnose the root cause of the issue. He checked every part of the system before he gave me an answer on what he believed was wrong. After the diagnosis he detailed every part of the HVAC unit (and attic unit) and explained to me what he was looking for, what he found, and what he believed was the answer. I never felt like he was up-selling me. It wasn't even a freon issue to begin with and the filter drier needed to be replaced. After another visit and a 4 hour procedure my HVAC unit has been running smoothly all Summer 2026. I will seriously only call this company from now on.

    Setting up the appointment online was super easy, and they were able to send a technician out…read morewithin two days. They sent a helpful reminder and completed the task in under an hour. Since I wasn't at the property, I had asked for a quick update. The work was done so fast that the invoice popped up on my phone almost immediately! The only reason I'm giving 4 stars instead of 5 is that I didn't receive a call with an estimate or breakdown of what was needed before the work was performed. Overall, though, it was a very quick and seamless process.

    Super Brothers - plumbing - Updated September 2026

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