Daylight robbery. I was just told an $49 part was $211.95. It would cost $390 to replace an LED…read morebulb in my fridge. When I called to ask why, the parts person said that they're told to price original parts at what Whirlpool says it should be. Okay so, then I look to see what others charge for the same OEM part and the most I see it for is $85. It's no wonder they have such a low rating. I don't think they'll ever get my business again. The robbed me for $90 to come and diagnose the problem for 11 minutes. Never again! They should refund me $93.57 immediately.

We had the opportunity to use Dick Cooper Appliances for a dryer repair. The tech was excellent. He…read morewas on time, polite and very knowledgable. He explained the problem, had the part he needed in the truck and fixed. He was a very nice person and made sure we were happy with his work. He really cared, and that's so nice these day. I would use them again gladly. Even the person I scheduled the appt. with who answers the phone was so nice to deal with. All and all, great. Thank you

We were in need of a new fridge / freezer. Called them they came out…read morevery quickly. I simply cannot praise everyone at the store for being so helpful and professional. It is of great comfort to know that there is a company of this caliber in the area. Thank you so very much. Edwina Barbis Goshen, CT

From the owner: Dick Cooper has lived and worked in Torrington since 1955 servicing electronics and still has his…read morehands in this family business. The business was handed down to son Rich and daughter Sherry and in 2015 making this one of the only true family appliance businesses in the area. Dick Cooper TV & Appliance company has been in business since 1984 and has earned the respect of the community winning the reader's choice award for sales and service. The Cooper family has been active for years in supporting local veterans, the Salvation Army, assisting with operation overflow (homeless shelter) and local food banks and churches and other non-profit organizations.

Their service is great. Many of my family members go to JB Appliance and are all happy.read more

We've used J B Appliance in Winsted twice in the last couple of years -- once for a refrigerator,…read morethe other time for a electric range stove. Great prices & awesome customer service, deliveries were on time, Joe was there when he said he would be. We like to support local businesses and we'd certainly use J B again for any future appliance needs. I highly recommend them.

From Leo B in Bloomfield Just had my first service…read moreappointment with Marc's and was blown away how friendly, professional and efficient they all were. Starting with my call to Erica in the service department about my refrigerator. Erica was very understanding of my situation and very professional. Then the 2 technicians, Zach and Linton, who came on time then went to work on solving my issue. They explained everything they were doing as they proceeded to solve my issue. They charged a reasonable fee for their service. I was totally satisfied and impressed. They all represent old fashion local customer service and professionalism that is very uncommon today. If they had more stars possible than 5 I would give them 10 stars. Thanks to everyone at Marc's for making my day.

I called for a service appointment. I asked what the charge would be for them to come out .I was…read morequoted 159.00 I said OK. when the technician came out he said the problem wasn't the Machine but the drain and I should call a plumber which was fine. Time to paid the bill and he quoted me over 200.00. I told the technician that I was quoted 159.00. He said because it was a front loader it was 189.00 plus tax. I feel that I was taken advantage of because I am a women and a senior citizen. I will never call or do business with Marc's appliances again. I don't like being cheated.

Last Friday, Rick in bath department is awesome! He was the only worker willing to work and help…read moreall the customers in his department!!!l Today, Ben and Cameron in pickup were so helpful and friendly loading my bathroom vanity and cabinets into the truck! Not often you find workers that actually are friendly and helpful!

This update is for Lowe's home delivery and NOT in-store experiences, the latter of which have been…read moreboth good and bad, and sometimes on the same visit. This time we ordered online wooden garden boxes to be delivered to our home for convenience sake. Good news: we got the boxes, exactly as ordered, on the day they were promised, and their condition was excellent. We quickly got them unpacked and set up (you can see the results in our photos). We were very pleased with the experience, hence five stars. A little less confident about going in the store, however...

I was so pleased with the prompt service I received. He fixed my sewing machine in one day and it…read moreworks like it did when I bought it in 2006. I can't wait to sew again. Would highly recommend.

I brought my sewing machine for Servicing today (at my friend's recommendation) & was very happy…read morewith Thomas's Sewing Machines! The owner is extremely nice & professional. He was also reasonably priced and was kind enough to give my sewing machine a tune up on the same day (Close to Home has a 2 week wait)! I highly recommend Thomas's Sewing Machines!

Best propane company around, they are always so helpful, I never have to worry if I'm running…read moreout, because family propane LLC is all over it for me. Thanks!!

Great company and great service! I always enjoy speaking and interacting with their team, and they…read morealways come out quickly! Thanks!