Can't say enough great things about Kain who assisted me to locate and purchase a few items I needed to complete some home projects. Kain is well versed on customer service, friendly, knowledgeable, and efficient. I received 5 star treatment today- would definitely shop at this Ace Hardware location again!! read more

This store always has what I need and great service! Jim is the best! Whether mixing paint or helping me find what I need for a project he provides great service. Jim always greets me and asks how he can help. Such a better experience than the big box hardware stores! read more

Staff Tom Marx is Prompt, Polite and professional. he listens to customers concerns and offers his expert assistance. read more

This is one of the better equiped Ace Hardware that I have been to, and it has a real friendly staff. What I like about Ace is that they have BBQ, cooking, cleaning, and other stuff in an organized manner. They also have a great fastener (screw, bolts, springs, etc.)selection. Further, you dont have to buy the big packs, like Home Depot. Support your local hardware store, and save gas. read more

I've been going to this store since 1983! They are unfailingly helpful and stock a little of everything. Best hardware store anywhere!

I like going to Ace hardware because its customer service is so good and toady is no exception. I typically visit the Ace on Culver in Irvine, but today I went to the one on San Miguel NB. As soon as the young gentleman saw me, he greeted me with a smile and asked how he could help me. He found what I was looking for and answered all my questions. Even though I didn't end up getting anything because my wife already purchased what we needed at another Ace earlier, he was still very patient and helpful. It is always a pleasure going to Ace and getting excellent service. read more

THIS STORE IS THE BEST. They always have the products I'm looking for and most importantly the service is amazing. I've been doing so many house projects and they are always happy to guide me in the right direction and help! I needed closet rods cut down, they did it for me! I couldn't get a knob off a part, they did it for me! I really feel like this a neighborhood store and I'm proud to shop here. Also, shoutout to CHARLES - he is the man! So helpful and has saved me multiple headaches. Always helps me find what I need to buy, even when I don't know myself! read more

Since I moved to the area 2 1/2 years ago I visit thIs store probably once a week on average. They have, so far, had everything I've needed from specialty light bulbs to AC filters to misc. hardware to tools and paint. Plenty of knowledgeable staff members around, what more could you want? read more

Was building furniture yesterday and company forgot one of the threads. It was an essential screw for the piece so went over to Ace and with the help of Doug, was able to find the missing piece. He also cut the screw to the length I needed it. Doug was so helpful and kind! read more

Had to write a 5* review for Joey @ this location. He really went the extra mile to help me with my project. The store is lucky to have him!

I came into Crown Ace on March 2nd to grab a lockbox and combo lock. I was immediately greeted with a "Hello, can I help you find anything". Took him up on this offer and he showed me to the lock boxes. I got what I needed and then we struck up a great conversation about Newport. Every person I came into contact with that was working had a smile on their face, were super friendly and helpful. They put a smile on my face. 10/10 recommend for your needs. read more

Combo lock costs double what the price is on Amazon. I try to support local business but when the markup is that big, it makes it hard to do so. Safe to assume everything is severely marked up so unless you need whatever it is IMMEDIATELY, I would just get it on Amazon and wait 2 days for it to show up. read more

Store always has what I need and much more efficient to shop at versus the larger super stores.

I'll be brief with this review because I have no complaints at all. Overall, this location has great customer service but limited selection. And, yes, it may be a tad more pricey than Home Depot or Lowe's. However, pay no mind to the price as there is always a customer service at the door or in the aisle to help you regardless of your need. That type of service is worth the money to me. I'm glad this store has been open for as long as it has. This location is ideal for the home owner that needs to purchase that small, specific tool or paint finish for their quick DIY project. read more

Special shout-out to Teresa and Karen. Have been coming to this Ace since childhood. The same good old fashioned customer service persists since the 90s. It is so comforting to have a neighborhood store like this that's still around. These guys always greet you with a smile, and give great advice. They'll help you load large purchases into your car and help you find that perfect paint thinner you need for your project. Today I needed keys made. I don't feel comfortable going in places because I sometimes have to work with COVID patients and I want to be respectful of essential workers. As always, Teresa and Karen were so kind - they came out to the car to get my keys for me and brought them back to my car. The selection in the store is great, and they have lots of knick knacks that take you back to childhood. read more

The Ace staff in the Long Beach branches give the best customer service. Each location provides excellent guidance with goods and services. Amazingly diverse inventory for each branch location. read more

I love Crown Ace Hardware. Like most hardware stores it's more expensive than the big stores, but it's also much more convenient (for me anyways) and much better service. This is definitely my go to hardware store! read more

Packed with tons of goodies! I love Ace. Everyone is helpful and knowledgeable. I am so grateful for a local hardware store as the bigger stores are just not for me. I need it, they got it! I also love that it is small as it is easier to navigate. I find this place fun. read more

Kain was so great and helpful! He designed our flagpole for us and helped us set it up and came up with great ideas for us. He even put it together for us. We are so happy. read more

Bought a Weber gas grill from this Ace. Waited three weeks for assembly and delivery and it doesn't work. The gas canister was defective so they gave me a new one. I question why they didn't test it before they gave it to us. Now it won't light I think the starter is not working as I can't hear the clicking sound you typically hear. Called the store and they said call Weber not their problem. Terrible service I recommend don't buy a grill from these guys. Update- day manager helped me thru the problem and all good now. read more

This location is located in a quaint little plaza in Newport. The store is pretty small so don't expect a Home Depot when you walk in. Even though it's a small store it's loaded with everything you need to fix the kitchen sink or to get rid of the algae in your water fountain. I guess I'm really good at managing to look confused at one of these stores because a lot of people asked if I needed help. Everyone was very friendly and willing to help. Ace is a bit pricier than the regular Home Depot but it's convenient for Newport especially when all you really need to buy is a screw or soil. read more

Do not expect the lifetime warranty on the side of the tool box to apply when you have a problem with it. I bought a $169.00 Craftsman tool set and the system does not work, they will not exchange it for one that works, now every time I open the box all the tools and sockets are at the bottom and it takes 8 minutes to switch sockets and locate the next one. I've been shopping here for over 8 years and would expect more from a customer satisfaction based outfit. Very disappointed Ed, Frank and Mark. read more

I love this place...it is almost like I live back home in the south where people are friendly. It's really a small town hardware store where they actually help you and are pleasant. Just watch out for the nesting birds in the summer [they are protected by the state but plenty of signs warn you]....it's sort of a cute quirk. Plus, you get $5 coupons all the time and they never expire even though they should. read more

I would shop elsewhere. First, prices are much higher than any other hardware store a little inland, so you are definitely paying up for convenance. Second, in my experience there, some of the people working there have zero idea what they are doing. If I am laying out hundreds of dollars for home improvement I like to have help from people who know what they are doing so I'm buying the right product. I tried to buy paint there and the color was mixed incorrectly initially and then the sales clerk still at as not sure if the final cans were correct or not. A nice kid, but no experience and no help from other people in the store. (Also, found exact same paint at Vista Paint for 20% lower) read more

Today I asked for help to make my own rolling pin from PVC pipes and connectors so that my sugar cookies would all turn out evenly baked. I got the BEST sevice, including lots of time, perseverence, and a final product that I am very anxious to try. Thanks so much Charles and Austin!! read more

Great local hardware store! I was working-on a project in-town and needed some last-minute items. I was stoked that they had what I needed and the staff were very friendly. Only drawback was the prices are pretty high. As an example I needed a part which was $30 at Ace, $10 on Amazon. Buyer beware! read more

The staff is always friendly and helpful and they make everything easy. I revert Ly returned some stuff that was defective and they made it super easy. Although the store is a fraction of the size of a Home Depot or Lowe's, they seem to have everything that I need so I don't have to trek to a supercenter. read more

I went there like 5 times today because I was having sever difficulties fixing and installing a sprinkler system. There was one worker there in plumbing that helped me solve all my problems. Had I gone to Home Depot I never would have gotten anywhere. Plus I was in and out in less than 10 minutes every trip. For now on, I am going to go to Ace Hardware not Home Depot. They saved my reputation as a gardener today. I wish I knew that guys name so his boss could thank him. read more

Jonny and the staff at the San Miguel Ace in Newport Beach are phenomenal! I have going there for years, and everyone has always been super helpful and friendly, but this story beats all: I picked up a patio heater on July 3 for a 4th of July BBQ. We did not start putting it together until the 4th (of course), and my husband just could not get it to work. I called up to Ace (happy you guys were open) and Jonny spent several minutes on the phone with us. Next thing we knew, he came over to our house, helped us troubleshoot, and then my husband went back to swap out a piece. Everything worked and we had the heater we needed for our BBQ. Jonny was so kind, we could tell how much he really cared, and I have sworn to tell everyone I know in Newport how blown away we were! THANKS SO MUCH! read more

Good old fashioned service that you just don't find at Home Depot and the other big places. I can walk around at the other places for 20 minutes before somebody asks me if I need help. It's about 20 seconds when you walk into this Ace store. The attention to detail is great and they never seem to tire of my dumb questions. I'm a big fan and will keep coming back here. read more

Came in looking for different size Molly's, screws and miscellaneous items and the sales representative Kain was absolutely awesome!!!

Customer service on point!! Rick was so helpful, friendly and knowledgeable, I had a unique light bulb need. Rick and Freddie were so friendly and accommodating when time to check out. Really great customer service! read more

C Even though,I have been several times to our community Crown Ace Hardware store. This time I was exceptionally pleased with the service I received. I was met by a service representative upon my arrival,directed me to the place where I can find the item I need. When I arrived to the specific location, another service man came to offer the help to what I needed. The service technician was very explicit with his answers to my questions. I thanked the technician warmly, and walked out with utmost satisfaction. read more

Walked in today with the top piece of my brand new nightstand from ikea. All I needed was to pit some holes in the bottom of the board to mount it. A nice lady named Terry helped me she was very friendly and knew a few tricks here the there. This Ace Hardware store has a very friendly vibe with all the employees and always satisfies my needs. 100% recommend! read more

I went to the store today with my 6 year old son who wanted to build a wood crate. Nathan was incredibly nice and helpful. He worked with both of us to find the best wood and get the right tools to complete the job. I don't usually write reviews but wanted to write to say thank you to the manager and Nathan. For both big and small projects the advice, ideas and support the employees provide is wonderful. I've been going to this store for years and the service is consistently great. read more

I have been a loyal customer of the Newport Hills store for the past 12 years. Simply put, it is my favorite store and shopping experience. Period. This is due chiefly because the team of employees there is incredibly attentive to every patron's needs. They are friendly. They are proactive. They are knowledgeable. They are helpful. Theresa seems to be the team leader, and she is all of the above. read more

I always need help in a hardware store finding the right product, and how to use it. This Ace store is great, there are long time employees familiar with all the products, always friendly and helpful. I would be lost in the big stores like Home Depot, and really appreciate that someone greets customers and asks if they need any help. Ace almost always has what I need, and the customer service is worth way more to me than saving a bit of money in a giant store! read more

I really like this store because they have great customer service. I was looking for washers for my old faucets and they walked me right to them. I needed to get a V shaped hoe to hoe weeds out of hard ground. I looked at Home Depot and Lowes. The only place I could find it was here at Ace Hardware. read more

There is absolutely no warranty on any items purchased from this Crown Ace Hardware store which is managed by Jim. You are much better off purchasing your items at any other location (Corona Del Mar,Costa Mesa, Tustin, San Juan Capistrano,). THIS PARTICULAR STORE IS BUYER BEWARE no refunds or exchanges for defective items even on the date of purchase. read more

These guys are very helpful, but almost twice the price of Home Depot or Lowes