This review is for the service department at Crown Lexus. I have the good fortune of working with Jason and Michael Connor at Crown, and I have found them to be patient, supportive and knowledgeable professionals. They provide good, practical advice and have helped me work through some new model teething issues. More importantly I trust them to give me good advice and to make things right when they have to. read more

HORRIBLE, HORRIBLE customer service. This dealership only cares about ripping people off and lowballing them badly on their trade in. Tonya Herz will lie to you in your face to try to make a sale and isn't willing to work with customers on their trade in or new car price. Especially when we are returning customers who bought 2 cars off them. Her sales team is the same way. They don't know their product or numbers. They won't "help" on pricing numbers.. overall this whole dealership is complete shit. Another Lexus dealership went above and behind to make us happy. Crown Lexus is glad I didn't get no CSI survey from them, or else I would tear them to shreds with my review. I also recently contacted parts department to get a price for the 2025 Lexus IS350 all weather floor mats and he was extremely rude. Repeating the part number too fast for me after I asked him to slow down I can't hear him, he then gives attitude about it. Repeats the part number again but repeats it even faster the next couple times. Idk what it is about your dealerships customer service. But I will be contacting corporate. Cause this is ridiculous read more

Crown Lexus - Auto Repair Near Me - Ontario, California

Your comments: I absolutely love my awesome outstanding service I received today at my service visit at crown Lexus in Ontario CA. My service advisor Alfred Nungaray. So kind and attentive to all my questions and answered all my concerns thoroughly. Couldn't be more happier. read more

...and I'm back for the 3rd time, on the hunt for a new work car. I absolutely love my RX but with the changing time the hybrid/plug-in is just a sensible choice, however, I guess something got lost in translation during my text correspondence with one of their sales team as when I arrived, there were no RX hybrid for a test drive - I was a little annoyed seriously. Comes Eugene and Francis to the rescue. I've dealt with Eugene during my last car purchase, though he's not in sales anymore he is still the awesome dude that helped me close the sale on my current RX! I appreciate his impeccable client relation skills (hence, I'm back), Francis helped me reserve "my future car" and he also had my fiance test the new TX (great addition by the way) which is somehow making me veer that direction ...lol but no, I will always be an RX guy after an upgrade from an NX which we also bought from Crown. I have nothing but good words to say with their sales team, good customer service is hard to come by these days, the sales team at Crown Lexus are A+ amazing. See you in December! read more

SUPERBOWL SUPERSALES MAN RAY!! Wow this is the third car we have bought from Ray and always a 5 STAR experience!! While the Super Bowl game was tied and in overtime Ray was making a touchdown for CrownLexus!! Great service and excellent sale, we couldn't be happier!! read more

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I had to take my Lexus to Crown Lexus of Ontario for a check engine light. I was blown away by the Top Tier customer service I received! George my service writer was amazing. He was able to fit my car in and had it serviced right away. Unfortunately, it needed to remain there longer than expected. George immediately offered me a loaner. Wow. Without me asking. With the assistance of Allyssa, his fellow service writer, I was out within minutes. They both made my first experience at Crown an amazing experience! Thank you both!!!!! Great news. My car was fine and returned to me without a problem. They cemented me as a future client!!! Thank you Both! read more

Crown Lexus - Auto Repair Near Me - Ontario, California

Took my car in for servicing. They fixed all the issues. It took them a week but whatever. When I got my car back front bumper was installed incorrectly and they had cracked my paint. I asked them to fix it and they denied gave me every excuse in the book. Do not come here. They have no responsibility for their work. If you need parts tho. Matt is awesome ! read more

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I receive excellent service each time I'm there with my service advisor Mark Gray. He is professional, honest, friendly, communicates well & considerate of my time. I highly recommend requesting Mark when visiting Crown Lexus. read more

I went in for an off track window that would not go up and was stuck and I JUST got this car in April of 2025, it hasn't even been a full year, I have extended warranty AND tire package besides my factory warranty. They said that my window regulator is bent and that they cannot fix it under warranty and tried to charge me $1300!!!! That is straight up ROBBERY!! I have less than a year in the car and a window regulator is HEAVY metal and are essentially blaming me for the issue and that they will not fix it under my warranty. I have made a claim to Lexus corporate and I am trying to explore options to get my car fixed by them because it should absolutely NOT be something that I have to pay for. I already pay $999 a month for the car and they want me to pay a months payment for a fucking part that THEY should be fixing... FUCK YOU CROWN LEXUS read more

Placed a deposit on a vehicle that the salesperson told me was refundable and easy to return. I found a car that would be available sooner than the one I had placed a deposit on so I requested salesperson to return the deposit. They let me know their system was having issues and unable to return via direct deposit. They had me work on disputing the claim on my end as they were hesitant to issue a refund check to me! This has still not been rectified and they are hardly responding to my inquiries. Please avoid giving these folks a deposit as it is very difficult for them to return! I do not, at this time, recommend this dealer. read more

I was surprised to see a 3% credit card surcharge added to my service bill. While I understand businesses face processing fees, passing that cost directly to the customer feels unreasonable--especially at a luxury dealership. This isn't about purchasing power or affordability; it's about principle. I use my credit card for the convenience, security, and rewards, including cash back. Adding a surcharge essentially cancels out those benefits. Unfortunately, this may push me to explore other dealerships or certified Lexus mechanics who don't penalize customers for using a standard payment method. read more

I went in for questions about my vehicle & Justin assisted me, he's a brainy. Very knowledgeable & professional. He took the time to explain the different features the vehicle has. Thank you Justin! read more

So honestly, this is an old story. I bought my car from here around four years ago, and I didn't realize what I was experiencing until just now so I thought that I'd rather review to let people know I experienced some sort of racism/prejudice. I was going in to buy a car, super excited and super happy and I was gonna pay for cash, no financing within the dealership. At the time I did not realize that I was being racially profiled. The manager said that he needed to run my credit and do all sorts of things. Check my blank check that I had to pay for the car. Honestly, I'm mortified that I still bought from this company. I will never go back again. I'm actually thinking of buying a new car so now I have to go elsewhere. There is plenty of other dealerships that I visited that treated me really well and I should've bought from them but lesson learned I was young and it was my first time buying off a lot. read more

Service and personal are terrible, bathrooms are dirty and coffee is cold . Had my car serviced and they said it was one hour I was there for a hours and half they didn't wanna provide with a rental read more

As a first time buyer, I was a bit nervous I would feel pressured into buying a car but I can honestly say I had an amazing experience here all around. For months now I have been eyeing the IS300's so I came in just to window shop & left with a brand new car. David & Val were very resourceful, patient, understanding, & down to earth guys & really listened to what I was looking for. I couldn't be happier with my purchase. Thank you bunches! read more

I went to this dealer wanting to buy a suv, sale man "Abel" customer service was extremely poorly, he was not interested in helping us , he stated to us "I don't want to waste my time" and I replied back if you don't want to help us can you get someone that will. Isn't that his job? we just decide to leave! I definitely recommend Lexus in Tustin they don't have people like him , they are more well dressed, professional And customer service way better!!!! read more

Thank you Mark, for the excellent service at Crown Lexus! Much better service than Cerritos. And thank you for explaining my car service to me, in great detail. My car drives great!! Thank you . You are awesome Mark! read more

So I brought my wife's RX350 here for a spark plug change. When we got the car back we had our change and some money stolen out of our glove box. Not much but it wasn't yours. The car was fine too for a bit down the road, but eventually a code popped up. We found a coil wire had been damaged during the installation. We had to go somewhere else to get it done. When I was out about 1k$ doing the plugs, now I'm out about 2k$ in less than a month. Thanks Lexus, I don't think I'll be coming back here again. read more

I bought my Lexus ES from Crown Lexus. The entire team was very pleasant to work with. Kevin Chu is a great salesman; he's not pushy, he's calm, patient, and he pleasantly answers all your questions! The service department works like a well-oiled machine! :) Would I recommend Crown Lexus and Kevin? I'm doing it right now! read more

I'm on my 5th and last Lexus. I've always been extremely pleased w/ their service but now they charge. 3% fee for using a credit card to pay for maintenance. I couldn't believe it. And my last salesman talked me in to getting a Lexus Visa for the points. The card sucks too btw. The whole thing feels like a scam read more

High pressure bait and switch dealer! This is the third dealer we took our car to potentially sell to, after getting a KBB.com "instant cash" offer. The other dealers saw the car and offered us at or a little more than the KBB price. Crown Lexus lured us in by saying they could probably get us even more. When we take our car in they inspect it and begin pointing out "issues" that were not a problem with any of the other dealers (tires need replacing, no original charging cable, etc) Then they lowball us below anything anyone else offered. Here's the kicker, they then sent back their "appraisal" to KBB so now any other dealers looking up the KBB value of our car will see the lowball price as the value!!!! We had a poor impression of Crown Lexus when we went to get a Lexus serviced, so much so that since then we have been driving much farther to take our Lexus to Longo in ElMonte. Fool us once, shame on them. Fool us twice... read more

Beware of the "CERTIFIED PREOWNED SCAM". I had an issue when the bumper sensors stopped working; I went to Crown Lexus and assumed it was covered since it was still under warranty. The technician told me they had to determine the problem first to insure it was not caused by an "outside influence". They stated it needed a diagnosis test first, I did not know they were charging me $224 to tell me if it was covered or not. They ran the test and stated now the bumper needs to come off to investigate further. That would now raise the cost up to $675 and I still no guarantee yet that it was covered. I asked for the definition of "outside influence" and driving over a bump or slamming the tailgate closed to knock a sensor connector loose would fall into that category. Buyer Beware: DON'T FALL FOR THE CERTIFIED PREOWNED SCAM. read more

I want to give a big shoutout to Matt from service for being so kind over the phone, and major kudos to Miguel Moreno for the way he treated me today. His kindness and professionalism truly stood out, and I'm grateful for the experience and our conversation. Because of this, I'll be getting all my Lexus parts from this location moving forward. Stellar job, guys! read more

I've been a Lexus member for over 5 years now. Being an loyal member of Lexus meant so so much to me. I bought and own a car from this company, and I've now leased a vehicle. Leasing my car was wonderful, so I decided to buy it, by requesting a "buyout-package" from this Crown Lexus location. When I arrived at my appointment, Mr Abel was helpful and very aware of what I needed and wanted. As soon as we sat down so that I could explore my buying options, I decided to keep my leased car, and purchase it on the spot. When I was handed the paperwork, there were many underlined process fees, doc fees, and buyout package fees. I was unaware of these extra charges on the form, so I immediately called my trusted representative "Mr. B" of Lexus (I'll keep his name private just in case Crown Lexus decides to rebuttal on his honesty to me) and he assured me, and informed me that these inessential, unnecessary fees were not required. The doc fee said $85, with an additional fee of $995 for processing my buyout package. Mr. B reassured me that these fees are not Lexus's policy, however this location may or may not demand it to their customers. Meaning this was a added "consulting fee" of Crown Lexus! I couldn't believe I came here, when originally I travel to my trusted Lexus which was not this one. Ontario needs to do better with this location. Hindsight, Mr. B was able to mail me the documents needed, FREE OF CHARGE! If I didn't follow through with my first gut instinct thinking, "this doesn't sound right, they have no contracts stating that this is a required fee to buy my car..." then I would've been dwindled into paying that large amount of dollars, for a service I received for FREE via mail! I was dissatisfied and disappointed that Mr Abel of Crown Lexus didn't do his job, which was keeping a loyal member and honesty. read more

Crown Lexus - Auto Repair Near Me - Ontario, California

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This is not the Lexus I once knew, perhaps there's been a change in leadership. I purchased my first Lexus from this dealership a few years ago and had a truly pleasant experience. The sales team was friendly and attentive back then. Unfortunately, my recent visit was a major disappointment. The lack of effort and unwillingness from the sales staff was honestly shocking. If I could leave a negative star rating, I would! read more

Josh was GREAT! He was professional, friendly, and just overall a pleasure to work with. The facility was clean and comfortable. If anyone needs a car I recommend Josh. read more

My wife and I bought a used 2016 Lexus NX 200T, the vehicle was clean inside and out, the staff was helpful, friendly and knowledgeable. Fast forward to two weeks later, my wife noticed the check engine light was on. We took it to our mechanic, and he ran a diagnostic test and found a code related to the catalytic converter. I brought the Lexus back to the dealership and spoke with the used car manager (David Seaman), he was more than understanding of our situation, and after conducting an additional "dino". David determined that we needed to replace the part, which he graciously honored considering we only had the vehicle for two weeks, which was several thousand dollars to replace, and I was shocked when he said they would cover EVERYTHING, WOW ! Not to mention, the service advisor (Tony Hang) is a TOTAL PRO ! He hooked us up with a really nice rental, also on the house. The staff, the service and especially David and Tony went beyond our expectations, fixed the issue and really left the impression that I will always appreciate, and would definitely refer all my friends and family to Crown Lexus of Onterio. read more

This dealer it's the worst dealer I have ever done business with, promised you the world and kiss you eyas--- but the minute you drive away they forget about all the promises and ignore everything they need to complete as part of that sale. It's been over 5 months and we still have not received our license plates not our second key. I have walked in that dealer and spoken to every department manager. it's horrible you purchase a car but they can't give a second key because it's going to cost them around $250. U would be embarrassed to be part of this organization. I am still waiting for the license plates and second key. read more

Best dealer to buy, sell or service ! Kind courteous and attentive. I definitely Recommend !

We had the pleasure to work with Kevin Chu. It was such an easy car buying process for us. I contacted the dealership the day before to see what their inventories were for the RX they had several for us to choose from. I have contacted 2 other dealerships in the area and they all wanted to add $5000 to 10k above MSRP. We came early in the morning at 9am and drove off in our new car in 4-5 hours. There's not much haggling Kevin was straight forward on pricing and he did not add the outrageous price above MSRP we paid the sticker price of $68k. This was a smooth process and we didn't have any issues with our buying process. We have bought several cars with them the last 3 years and have received great customer service. I find that if you have excellent credit and verifiable income it's an easy straightforward process. Thank you so much to Mr Kevin Chu! read more

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Posting this for my wife: I was here for a basic oil change and waited for the service to be done because Tony is on it and gets me in and out of there quickly. While I was waiting, I accidentally spilled my Starbucks drink. I was so embarrassed and asked for a mop so I could clean it up. Daniel, one of the service porters, came with paper towels and a mop. He was so nice and cleaned it up for me. I have seen him around when I've come to the dealer in the past and he is always smiling and working hard. I appreciate him so much and want him to know his a hard work and kindness do not go unnoticed. He actually made my day. read more

So thankful for Jackie and her amazing customer service. Had such a great experience and she made sure we got everything we wanted. Excellent experience I would definitely recommend making the drive to Crown Lexus. read more

Crown Lexus - Auto Repair Near Me - Ontario, California

Faustino Ruiz is the most loving, caring consultant that I've ever met. He always go the extra mile for his clients. I'm never disappointed with his customer service skills. read more

I have a very excellent customer service by the manager Steve Sussman. He went the extra mile helping me out of my flat tire . I'm so grateful. Thanks! read more

I wanted to give a big thank you to Susy Mangandi and Bryan Fejleh they really help me out to getting into my dream car they never pressure me into anything they help me with my car payment and the down payment. I've never felt so comfortable in a dealership before no pressure at all and they were so helpful so if you're looking for a Lexus, go here and look for these people, they're beautiful people that will help you. read more

Crown Lexus - Auto Repair Near Me - Ontario, California

Big shout out to Jacqui Collins for patiently coordinating the sales promotion of Lexus cars to me and my family members. Jacqui goes above and beyond in taking care of her customers. Their service consultant, Faustino Ruiz provided a loaner car while waiting for a 2-hour service. I needed to do errands and it helps when errands can be within the 2-hour service. And the service just finished in less than two hour! read more

Bought our mother a UX 250h not really realizing what the vehicle lacks. It lacks a trunk button opener in the vehicle. It also is difficult for my elderly mother to reach the trunk to shut it so I've called and asked them to adjust this at her last visit they failed to do so. She is coming in again today for service so I called to remind them and asked if they can just put it in her appointment notes and she won't assist me. She wants me to call back again. I don't see why this is so difficult and why they can't get it right. Spending over 50K$ on a "luxury car" and there's no trunk button. Pretty disappointed with Lexus. So now Lexus tells me her trunk cannot be adjusted which is very infuriating in addition to the fact they made me schedule her yearly service just to not perform it. She was in recently for an oil change and I even inquired about this before making the appointment but they insisted it was fine. We do not live locally this is a big inconvenience and a huge waste of time. Do not purchase a Lexus. The lack of proper communication and poor design vehicles is not worth it. I received much better service and vehicle features through Acura for a lot less. read more

What can I say. Love my new ride. And Karissa and the rest of the team made my experience enjoyable. I was in and out in less than 3 hours. They just sell cars. No gimmicks. No crazy add ons. No markups. I mean they kept their word. I literally was there to look. They made an offer I couldn't believe. Karissa made it so easy that I jumped on it immediately. Been shopping for cars for 25 years and this was by far the best experience. Do not hesitate. Could not be happier. read more

Crown Lexus - Lexus IS350 - Auto Repair Near Me - Ontario, California

I appreciate Christian Santos at service he goes above and beyond to meet my expectations every time, he truly cares on satisfying customers and I will continue to visit Lexus he's very knowledgeable and welcoming thank you. read more

A day after 15K service, I noticed 38 tire pressure all around. Called Tino about this & he said not to worry. I've been researching & found out that too much pressure is bad for tires, suspension, comfort. Normal is only 33. Crown Lexus is not it used to be. Sad, indeed. read more