Tony my Service Advisor is AWESOME. The moment I come in he greets me with a smile and makes you feel like family. He takes care of my needs and makes sure my car is serviced properly. Thank you so much for always taking care of me. read more

Elijah always has a great attitude, and his customer service is excellent. He always explains everything clearly and helps as much as possible; knowing this puts my mind at ease. I am very happy--thank you so much. read more

Had a phenomenal experience with Abel. I called right when they opened on a Saturday and he answered the main line within 2 rings so he's clearly there to help and sell cars. Very knowledgeable throughout the process. Took my wife and I on separate test drives. Explained charging for the RZ. Very transparent easy sales process. Not pushy, not salesy, just helpful all around and I have never bought a Lexus before, but Crown and Abel have a very smooth process. All paperwork taken care of for the DMV on site. Gave a great offer on my trade in. I also noticed I was missing the 120v connector for my charger and Abel shipped it to my home at no cost as soon as I let him know. Just all around a great experience and I am very grateful for Abel. read more

Been having my Lexus vehicles serviced for years. My wife took it this time. For the first time ever I did not receive a multi point inspection. I have no idea what shape my brakes are in, for example. I am truly astonished read more

I've been coming here for the last year and a half and only have had the best experiences. I don't request a certain service advisor and everyone has been very kind and professional. The last two experiences last month and today has been with Michael Conner and he's so informative and nice. read more

Working with Khal and David was such an easy process. I had been trying to sell my car to other dealerships and online. That experience was so bad. With Crown Lexus it was so easy to sell my car. 30 minutes in and out, no games, straight forward process. I have bought cars from them in the past and now I have a place to go when I want to sell my cars. Highly recommend Crown Lexus. read more

Solid experience at the dealership and staff. Josh was great with communication and get this deal done.

My friend Daniel and I headed to Crown Lexus and it was amazing! Michelle, Daisy, Greg, and Tony took incredible care of us from start to finish. The car is unbelievably clean for a used vehicle and easily the best price in town after visiting a few other dealerships. Honest, professional, and no hassle highly recommend! read more

Crown Lexus - Auto Repair Near Me - Ontario, California

Dealership drove my car through a toll road and left me with the fine after trading it in to them.

Extremely disappointment with our overall out-of-state purchase experience with Crown Lexus, Ontario. While the initial credit check and sales deposit process was incredibly efficient, after that initial transaction, the customer care and communication disappeared; replaced by unwanted aggravation on our part. We were promised the professional service expected of a high-standard dealership. Instead, we were met with mismanagement of our file, dealership policies that were applied in a way to maximize sales profit and a non-road-worthy vehicle. Our attempts to resolve this issue have been ignored by Crown Lexus, Sonic Automotive Inc., and the Lexus Brand Engagement Center. We have only received blanket responses not addressing the concerns. We are still awaiting someone to reach out and acknowledge the issues identified with the car and reimburse us any monies towards making this vehicle safe and road worthy. read more

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Went in for battery change and came out with tire sensor not working. Wasted me more than half an hour. I am wondering if their vehicle inspection is real or just a false statement. read more

Crown Lexus - Lexus quality inspection is a fake news. - Auto Repair Near Me - Ontario, California

It was an excruciating 6.5 hrs wait. I understand that due to the service needed, it took that long. When I dropped off the car, i asked if a loaner car was available. I was told "no", that I should have called ahead of time. I am not aware that I had to call because online appointment does not give you that option. So I asked if there was another transportation I could use maybe a shuttle, I was told no, so I decided to wait. The 4 hr wait time became 6.5 hrs. When Chow was my advisor, I was offered Uber each time. Unfortunately, Chow left the company, he was the best. The last advisor ( Jennifer) told me Uber is no longer offered. As I was leaving yesterday and started to complain about the wait, I was told that I could've given a ride if I had asked for Uber. What kind of service is this? Mercedez benz , Honda gives us loaner cars or a shuttle service at least. I don't plan on bringing my car back. I was reading reviews from google reviews. I came across a review that said she was offered a loaner car by same advisor I had. Hmmm! I understand they were busy, but at least he could have offered me UBER since it was something he could. But his excuse was, a lot of customers don't like UBER. Sure!! read more

I bought a brand new Lexus from this dealer in January. They never prepped the car, wouldn't help me get it registered, and won't return my calls or texts. So the car sits and can't be driven because I still can't get it registered. I would avoid this dealership at all costs. read more

Quick and easy service. Kind people, quoted 2 hours for oil change rotation and general inspection but only took 1. Coffee and water inside and valet service as well. Going to bring my guy Jerry some king taco next time! read more

Loved this place! First time at this dealer and my second lexus purchased. This time things were way way more smooth, transparent, and easy. I spoke with Abel over the phone before going to the dealer and by the time I arrived he had almost everything done, and him and Kevin were ready for the test drive. They gave us a GREAT deal and I left with a new car. Michele from finance was quick and knew what she was doing she was also very kind. I highly recommend this place! read more

This place is a serious JOKE!! I made an appointment for 12:15 I got there at 12:10 did not get acknowledged till 12:35 . Mind you and that was only because I approached one of the service advisor. At this point she mentioned that it would take an hour and a half to 2 hours for an oil change. I agree it took 3 hours and that's only because I got upset and when I confronted the service advisor about how long it was taking she argued with me and said no you're wrong and walk me over to the cashier and pretty much kicked me out i will never buy or service my car there ever again. I called to ask for the general manager and she's yet to call me back after a week and a half read more

...and I'm back for the 3rd time, on the hunt for a new work car. I absolutely love my RX but with the changing time the hybrid/plug-in is just a sensible choice, however, I guess something got lost in translation during my text correspondence with one of their sales team as when I arrived, there were no RX hybrid for a test drive - I was a little annoyed seriously. Comes Eugene and Francis to the rescue. I've dealt with Eugene during my last car purchase, though he's not in sales anymore he is still the awesome dude that helped me close the sale on my current RX! I appreciate his impeccable client relation skills (hence, I'm back), Francis helped me reserve "my future car" and he also had my fiance test the new TX (great addition by the way) which is somehow making me veer that direction ...lol but no, I will always be an RX guy after an upgrade from an NX which we also bought from Crown. I have nothing but good words to say with their sales team, good customer service is hard to come by these days, the sales team at Crown Lexus are A+ amazing. See you in December! read more

This review is for the service department at Crown Lexus. I have the good fortune of working with Jason and Michael Connor at Crown, and I have found them to be patient, supportive and knowledgeable professionals. They provide good, practical advice and have helped me work through some new model teething issues. More importantly I trust them to give me good advice and to make things right when they have to. read more

SUPERBOWL SUPERSALES MAN RAY!! Wow this is the third car we have bought from Ray and always a 5 STAR experience!! While the Super Bowl game was tied and in overtime Ray was making a touchdown for CrownLexus!! Great service and excellent sale, we couldn't be happier!! read more

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HORRIBLE, HORRIBLE customer service. This dealership only cares about ripping people off and lowballing them badly on their trade in. Tonya Herz will lie to you in your face to try to make a sale and isn't willing to work with customers on their trade in or new car price. Especially when we are returning customers who bought 2 cars off them. Her sales team is the same way. They don't know their product or numbers. They won't "help" on pricing numbers.. overall this whole dealership is complete shit. Another Lexus dealership went above and behind to make us happy. Crown Lexus is glad I didn't get no CSI survey from them, or else I would tear them to shreds with my review. I also recently contacted parts department to get a price for the 2025 Lexus IS350 all weather floor mats and he was extremely rude. Repeating the part number too fast for me after I asked him to slow down I can't hear him, he then gives attitude about it. Repeats the part number again but repeats it even faster the next couple times. Idk what it is about your dealerships customer service. But I will be contacting corporate. Cause this is ridiculous read more

Crown Lexus - Auto Repair Near Me - Ontario, California

Your comments: I absolutely love my awesome outstanding service I received today at my service visit at crown Lexus in Ontario CA. My service advisor Alfred Nungaray. So kind and attentive to all my questions and answered all my concerns thoroughly. Couldn't be more happier. read more

Took my car in for servicing. They fixed all the issues. It took them a week but whatever. When I got my car back front bumper was installed incorrectly and they had cracked my paint. I asked them to fix it and they denied gave me every excuse in the book. Do not come here. They have no responsibility for their work. If you need parts tho. Matt is awesome ! read more

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I had to take my Lexus to Crown Lexus of Ontario for a check engine light. I was blown away by the Top Tier customer service I received! George my service writer was amazing. He was able to fit my car in and had it serviced right away. Unfortunately, it needed to remain there longer than expected. George immediately offered me a loaner. Wow. Without me asking. With the assistance of Allyssa, his fellow service writer, I was out within minutes. They both made my first experience at Crown an amazing experience! Thank you both!!!!! Great news. My car was fine and returned to me without a problem. They cemented me as a future client!!! Thank you Both! read more

Crown Lexus - Auto Repair Near Me - Ontario, California

I receive excellent service each time I'm there with my service advisor Mark Gray. He is professional, honest, friendly, communicates well & considerate of my time. I highly recommend requesting Mark when visiting Crown Lexus. read more

Placed a deposit on a vehicle that the salesperson told me was refundable and easy to return. I found a car that would be available sooner than the one I had placed a deposit on so I requested salesperson to return the deposit. They let me know their system was having issues and unable to return via direct deposit. They had me work on disputing the claim on my end as they were hesitant to issue a refund check to me! This has still not been rectified and they are hardly responding to my inquiries. Please avoid giving these folks a deposit as it is very difficult for them to return! I do not, at this time, recommend this dealer. read more

I was surprised to see a 3% credit card surcharge added to my service bill. While I understand businesses face processing fees, passing that cost directly to the customer feels unreasonable--especially at a luxury dealership. This isn't about purchasing power or affordability; it's about principle. I use my credit card for the convenience, security, and rewards, including cash back. Adding a surcharge essentially cancels out those benefits. Unfortunately, this may push me to explore other dealerships or certified Lexus mechanics who don't penalize customers for using a standard payment method. read more

I went in for an off track window that would not go up and was stuck and I JUST got this car in April of 2025, it hasn't even been a full year, I have extended warranty AND tire package besides my factory warranty. They said that my window regulator is bent and that they cannot fix it under warranty and tried to charge me $1300!!!! That is straight up ROBBERY!! I have less than a year in the car and a window regulator is HEAVY metal and are essentially blaming me for the issue and that they will not fix it under my warranty. I have made a claim to Lexus corporate and I am trying to explore options to get my car fixed by them because it should absolutely NOT be something that I have to pay for. I already pay $999 a month for the car and they want me to pay a months payment for a fucking part that THEY should be fixing... FUCK YOU CROWN LEXUS read more

I went in for questions about my vehicle & Justin assisted me, he's a brainy. Very knowledgeable & professional. He took the time to explain the different features the vehicle has. Thank you Justin! read more

Service and personal are terrible, bathrooms are dirty and coffee is cold . Had my car serviced and they said it was one hour I was there for a hours and half they didn't wanna provide with a rental read more

As a first time buyer, I was a bit nervous I would feel pressured into buying a car but I can honestly say I had an amazing experience here all around. For months now I have been eyeing the IS300's so I came in just to window shop & left with a brand new car. David & Val were very resourceful, patient, understanding, & down to earth guys & really listened to what I was looking for. I couldn't be happier with my purchase. Thank you bunches! read more

High pressure bait and switch dealer! This is the third dealer we took our car to potentially sell to, after getting a KBB.com "instant cash" offer. The other dealers saw the car and offered us at or a little more than the KBB price. Crown Lexus lured us in by saying they could probably get us even more. When we take our car in they inspect it and begin pointing out "issues" that were not a problem with any of the other dealers (tires need replacing, no original charging cable, etc) Then they lowball us below anything anyone else offered. Here's the kicker, they then sent back their "appraisal" to KBB so now any other dealers looking up the KBB value of our car will see the lowball price as the value!!!! We had a poor impression of Crown Lexus when we went to get a Lexus serviced, so much so that since then we have been driving much farther to take our Lexus to Longo in ElMonte. Fool us once, shame on them. Fool us twice... read more

I bought my Lexus ES from Crown Lexus. The entire team was very pleasant to work with. Kevin Chu is a great salesman; he's not pushy, he's calm, patient, and he pleasantly answers all your questions! The service department works like a well-oiled machine! :) Would I recommend Crown Lexus and Kevin? I'm doing it right now! read more

I went to this dealer wanting to buy a suv, sale man "Abel" customer service was extremely poorly, he was not interested in helping us , he stated to us "I don't want to waste my time" and I replied back if you don't want to help us can you get someone that will. Isn't that his job? we just decide to leave! I definitely recommend Lexus in Tustin they don't have people like him , they are more well dressed, professional And customer service way better!!!! read more

Thank you Mark, for the excellent service at Crown Lexus! Much better service than Cerritos. And thank you for explaining my car service to me, in great detail. My car drives great!! Thank you . You are awesome Mark! read more

So honestly, this is an old story. I bought my car from here around four years ago, and I didn't realize what I was experiencing until just now so I thought that I'd rather review to let people know I experienced some sort of racism/prejudice. I was going in to buy a car, super excited and super happy and I was gonna pay for cash, no financing within the dealership. At the time I did not realize that I was being racially profiled. The manager said that he needed to run my credit and do all sorts of things. Check my blank check that I had to pay for the car. Honestly, I'm mortified that I still bought from this company. I will never go back again. I'm actually thinking of buying a new car so now I have to go elsewhere. There is plenty of other dealerships that I visited that treated me really well and I should've bought from them but lesson learned I was young and it was my first time buying off a lot. read more

So I brought my wife's RX350 here for a spark plug change. When we got the car back we had our change and some money stolen out of our glove box. Not much but it wasn't yours. The car was fine too for a bit down the road, but eventually a code popped up. We found a coil wire had been damaged during the installation. We had to go somewhere else to get it done. When I was out about 1k$ doing the plugs, now I'm out about 2k$ in less than a month. Thanks Lexus, I don't think I'll be coming back here again. read more

I've been a Lexus member for over 5 years now. Being an loyal member of Lexus meant so so much to me. I bought and own a car from this company, and I've now leased a vehicle. Leasing my car was wonderful, so I decided to buy it, by requesting a "buyout-package" from this Crown Lexus location. When I arrived at my appointment, Mr Abel was helpful and very aware of what I needed and wanted. As soon as we sat down so that I could explore my buying options, I decided to keep my leased car, and purchase it on the spot. When I was handed the paperwork, there were many underlined process fees, doc fees, and buyout package fees. I was unaware of these extra charges on the form, so I immediately called my trusted representative "Mr. B" of Lexus (I'll keep his name private just in case Crown Lexus decides to rebuttal on his honesty to me) and he assured me, and informed me that these inessential, unnecessary fees were not required. The doc fee said $85, with an additional fee of $995 for processing my buyout package. Mr. B reassured me that these fees are not Lexus's policy, however this location may or may not demand it to their customers. Meaning this was a added "consulting fee" of Crown Lexus! I couldn't believe I came here, when originally I travel to my trusted Lexus which was not this one. Ontario needs to do better with this location. Hindsight, Mr. B was able to mail me the documents needed, FREE OF CHARGE! If I didn't follow through with my first gut instinct thinking, "this doesn't sound right, they have no contracts stating that this is a required fee to buy my car..." then I would've been dwindled into paying that large amount of dollars, for a service I received for FREE via mail! I was dissatisfied and disappointed that Mr Abel of Crown Lexus didn't do his job, which was keeping a loyal member and honesty. read more

Crown Lexus - Auto Repair Near Me - Ontario, California

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I'm on my 5th and last Lexus. I've always been extremely pleased w/ their service but now they charge. 3% fee for using a credit card to pay for maintenance. I couldn't believe it. And my last salesman talked me in to getting a Lexus Visa for the points. The card sucks too btw. The whole thing feels like a scam read more

Beware of the "CERTIFIED PREOWNED SCAM". I had an issue when the bumper sensors stopped working; I went to Crown Lexus and assumed it was covered since it was still under warranty. The technician told me they had to determine the problem first to insure it was not caused by an "outside influence". They stated it needed a diagnosis test first, I did not know they were charging me $224 to tell me if it was covered or not. They ran the test and stated now the bumper needs to come off to investigate further. That would now raise the cost up to $675 and I still no guarantee yet that it was covered. I asked for the definition of "outside influence" and driving over a bump or slamming the tailgate closed to knock a sensor connector loose would fall into that category. Buyer Beware: DON'T FALL FOR THE CERTIFIED PREOWNED SCAM. read more

I want to give a big shoutout to Matt from service for being so kind over the phone, and major kudos to Miguel Moreno for the way he treated me today. His kindness and professionalism truly stood out, and I'm grateful for the experience and our conversation. Because of this, I'll be getting all my Lexus parts from this location moving forward. Stellar job, guys! read more