In November of 2024 we had an oil tank issue (we were experiencing some weeping) on an older tank…read more Crown Point came highly recommended for tank repair/replacement. They were prompt, courteous, well priced, and exceptionally kind. We went with a tank replacement and I couldn't have been happier with the service. Fast forward to today. I was in the basement and noticed a small streak of oil down the side of the tank, which appeared to be coming from one of the pipes connected to the tank. I dropped a quick email to Crown Point. They responded immediately, had someone at the house within a few hours, and didn't charge me for the visit. To be 100% clear, the drip down the side of the tank was minor and was NOT because of their initial work but they covered it fully. Again - prompt, courteous, and top notch customer service. HARD TO FIND THESE DAYS! Cannot recommend this company enough or say enough nice things about them. Good people!

From the owner: We pride ourselves in offering the best service for your family. We look in the science of heating…read moreand cooling. To make sure, that you have the best system for your home. Energy efficiency=Savings on heating and cooling cost for years to come. Financing available. Take advantage of 2023 rebates programs in CT. Don’t get stuck with a system, that can’t keep up with your needs. Call the company to trust and solve your issues. Crown Point Heating And Cooling.

Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

We were not a customer, but when our regular HVAC company never got back to us with a quote for a…read morenew furnace since mid November, our furnace shut down Wednesday morning 1/12/22 and could not be restarted the company still did not call us back. A friend recommended Marlborough Heating & AC. We called them at 7am and they came out within a few hours. They did not feel it was worth the cost to try and repair a 17 year old gas furnace and a new system was more cost effective for us. They were able to locate a top of the line furnace just right for the size of our house and came out at 8am today ( 1/14/22) and we had our system up and running perfectly by noon. They would have come yesterday, but they had a new install already scheduled for another family who did not have heat. They were very professional, honest, knowledgeable and put customer service for an emergency first. We had heat before tonight's deep freeze. Highly recommend this HVAC company.

Attention to detail, communication and punctuality. Our four mini splits are great. The baseboard…read moremodels work well in a historic home with a lot of windows.

I hired Eric Sabo to install my heat pump. His 2 men plus 2 electricians came to my house. They…read moreworked all day to get it installed. They cleaned up after themselves. They were very polite and respectful to me as well as my property. The electrician left a card because he noticed the red light on my generator. My electrician showed up the next day to do a service call on it as planned. The next day the guys were here to finish up the job. I highly recommend both Eric Sabo and his electricians which were Pallas Electric. Both companies were great.

The 4th place I called no one would come for my furnace not running because I wasn't an existing…read morecustomer. They were here within an hour and had it fixed and I didn't feel like I got price gouged.

Poor communication. They canceled twice on me and then never show up at the rescheduled times or…read morethey show up 90 min late. Never got a call

Blake at BTW is very responsive. He answers and returns calls promptly and gets the job done on…read moretime. I had him replace a water heater and shower valve. Fairly priced (as I shopped around for multiple bids.) Good work and clean up after the job was done. Performed to local codes. Would call him again for any other plumbing needs.

BTW installed for us a Fujitsu mini-split and also replaced our existing A/C condenser with an…read moreoutdoor heat pump condenser. We were very pleased with the work. Very good work ethic and professional. They were on time, a very nice installation, and left everything tidy and complete. We've been very pleased with the installation.

(At first) Mike came to our rescue and helped fixed our pool pump in June for a graduation party…read more He assured us he'd come back and finish the job which included adjusting the breaker so the pool light would work again and fixing the timer. His wiring of the broken timer that he pressured us to accept led to the breaker for the light not working. When we asked for him to come and finish the work, he called us names, insulted us, and refused to complete the work. Now he wants to charge us to come look at it again. Something he did! Seemed like a nice enough guy....boy were we wrong!

Mike was great! He came out quickly. He got us a new pump and the quote was accurate. He was great…read morewith his communication. He came out numerous times to help with our other pressure problems we were having. We need a new kind of pressure system to help with the pump and he installed that. It works great! While installing the extra pressure he found a leak in our well that was causing other problems. I went down by the well to talk to Mike and could see the leak for myself. I highly recommend him! I felt his prices were very fair. I will be used him again!

We set out to do the dishes last night and had no water. At first we thought it might be the touch…read morefaucet in the kitchen, but, there was no water in any of the faucets. I called Maus this morning and they had their team out right after lunch. The well pump had failed (not surprising as it was original to the house when it was built in 1980). 3 1/2 hours later we had a new well pump and cap for our well. And our water is back on!! Prompt and great service. Detailed explanations as to what was happening. Thank you, Brandon and Lucas, for all your great service and professionalism.

Maus has been WONDERFUL for all our plumbing. While taking care of my grandma's property (sept…read more2020), the water heater went out. Called a couple other local companies but no one was as accommodating as Maus. they Did an amazing job, and I found out later they were my grandmas number one pick for plumbing! Should have asked her to begin with, hah!