I have been staying in this hotel probably 3 to 5 times a year for the past many years. As I said in previous reviews, I like that for the location they have free parking. I have always stayed in a king room on the lower floors because the top floors are pricier executive kings. I know that the executive rooms have refrigerators and microwaves, but I expected them to also be a little nicer than the regular king rooms. Well, now I know that they are NOT. They are exactly the same size room and all they did is wheel in a fridge and pop a microwave on top of it and sit it under the lamp! I arrived at the hotel at around 2:35 on a Sunday. In all the years I've been coming here I have always been able to check into this hotel by 2:30, and as IHG member I typically request early check-in in the app. However, this time when I arrived, there were no rooms that were clean, no regular King rooms anyway... And then she said oh we don't have any clean Queen rooms either. Do you want an executive king? So I said sure, thinking that she was just gonna upgrade me to that because nothing was available. But now I was charged like an extra 40 or 50 bucks for it. And that actually annoyed me because I had gotten a really cheap rate this time because I had booked my stay about three months in advance. The other difference is the executive kings are on higher floors and they are facing in the opposite direction so instead of a view of the highway you actually do have a view of the far away New York City skyline. My volume control on my TV did not work so the volume was so low I could barely hear it. The ice machine on the ninth floor was out of ice. I will say that the beds are very comfortable in my opinion, and it is always been very quiet. This time I don't even think there was anybody on my floor. It was so quiet. The heating and cooling have always worked well in this hotel, but the hotel rooms are definitely showing where and are definitely in need of updating. The bathroom lighting is terrible if you need to do make up. Because I am IHG member I got two free bottles of water upon checking in which I always appreciate. Upon checkout when there was no ice to fill my cup for my 6 Hour Drive home I just asked if I could get another bottle of water because of the ice machine being out of ice and the girl at the front desk reminded me that usually you can get ONE free bottle of water at check-in, but she guessed I could have one. I was like for the 40 or 50 bucks extra I paid I hope I can get a freaking bottle of water. The other annoyance this time which is not surprising because the Sky restaurant does not seem to get much business...before my event I tried to go upstairs and get a burger. When I arrived on the 12th floor (which has a stunning panoramic view because the hotel is round) There were no staff people working. But this time aside from myself, there were about four other people waiting. There was a woman and her son sitting at the table and they said they've been waiting there for 15 minutes and have not seen a soul. This happened to me several times in this restaurant, but usually eventually somebody came within the first 15 minutes. I did not have time to wait this time and by the time a management person came up and said a chef was on his way I had to leave and eat elsewhere. I most likely will stay here again, but if I have another poor experience, I may end up having to finally switch hotels. read more

See all

The room was reasonable, well appointed and clean. I could have used a mini fridge but the ice maker was on the floor. The sky restaurant was great for a cocktail and dinner, I had the chicken quesadilla starter and it was enough for my dinner. At breakfast the coffee was very good and hot. I ordered a three egg omelette and it came with fruit and potatoes. Eddy is great he was my bartender last night and my waiter this morning. read more

See all

Don't go to IHG Hotels they don't return your deposit. The hotels are nice but their practices are shady. They make up various deposit fees and say that it will be given back when you check out. Its a lie they never return it. You have to call everyday until you get your money back. Their standard lie is to say it takes 7 to 10 business days to give it back. Then they tell us to call your bank when it's them not processing your deposit. read more

For starters, When you book online and confirm at the front desk, they pretend that the room/rate you chose isn't accurate and that they only have a room that cost more than you paid, citing that online isn't always accurate, which I found odd seeing as how I book through them and not third party. Bar/Restaurant only has 1 person working there, You literally have to page the front desk so that they can page the person working up there. Wine is always stale. Rooms do not have microwave/mini fridge. Sheets are often stained causing you to have to switch rooms. Front desk is very slow. Incidental charge went from $50-$100. It's not a hold its an actual charge that you often have to dispute days after checking out. Depending on when you go, the noise is insane. It's basically a Motel 6. I started staying at the Marriott across the street. Oh and my final straw was the roaches. read more

I wish I could give 0 stars and to be honest that might be me being extremely generous. My stay here was HORRIBLE. Legit my worst nightmare. Well if you can call it a stay. I checked out after 1 night, in which I slept in a chair because I wouldn't dare sleep in those fifthly sheets. First, Let's start by saying this hotel does have ample parking. But that's about the ONLY good thing this place has going. I ended up staying at the Plaza due to a work trip. I didn't end up checking in until 8:30 pm Sunday night. By the time I got to the room I was exhausted and what I seen I wanted to believe I was being pranked because there's no way they thought that room was in a position to be rented out. The condition of the room was unbelievable. I went downstairs to complain to the front desk attendant, showed her photographs and promised the room would be like new the next day. Day 2, I come back to the hotel after working 16 hours, due to being completely exhausted due to sleeping in a chair the night before I ate at the restaurant upstairs, I wouldn't feed that food to my dog. It was barely edible and they ran out of just about everything. Return back to my room just to see that the condition of the room has not changed a bit. I went back down to complain once again to another staff member who did not seem surprised AT ALL when seeing the photos then proceed to tell me they have no more rooms and the housekeeper is gone for today and that that particular room was my only option. I refused to sleep in a chair for the second night so I left at 10 pm to find another hotel. To make matters worse they charged me for both nights. 0/10 recommend. I would not stay here for free. read more

See all

Upon checkin we were greeted and provided with a large suite. Four of us slept quite comfortably during our 3-night stay. The room was pretty quiet, but we ran the air conditioner and I wear ear plugs, so take that with a grain of salt. The bar/restaurant on the 12th floor was very nice. The bartender was friendly and made us some good drinks, which were very expensive. We tried to visit the bar on our last night, but there was a private event that was jam packed, so we just went back to our room. Speaking of our room, there were a lot of details overlooked. For example, the ice maker didn't work during our stay. The ceiling paint was peeling off, there was some stuff smered on the ceiling, the bathroom shower worked, but it was kind of broken. The couch cushions were ripped open. There was a very sticky substance on the floor, which when stepped on, followed you through the room. Other than some neglect, the room was comfortable and we slept well. My kids didn't complain. The two TVs and remote controls worked. Most of the times that we walked past the front desk, there was nobody there. Sometimes, however, there were two people there. I'd probably avoid this hotel in the future, but only if I can find something better in the area. We visited another hotel around the corner, which seemed to be maintained better. read more

See all

Maria and Melissa at the reception were super-nice and accommodating. They helped us to manage the booking and recommended the right room for our needs read more

This hotel is an overall 3. The customer service was good. The rooms and bathrooms were clean enough. There were a few strange brown spots on the sheets and curtains. The rooms are slightly smaller and have a weird entry angle. There were only two elevators and during high traffic times it was difficult to get an elevator. Some of us opted to go down the stairs rather than wait for the elevator. Getting in the elevator, it felt like some of the tiles were loose! It also felt like anyone can get in the elevator and go to any floor as well as the stairs. There was no key card entry for the elevator. We also didn't see any security other than the front desk and the cameras. The restaurant on the 12th floor was lacking. The food was below expectations - not a lot of choices and cold. If there wasn't a bagel shop walking distance from the hotel, we would have had to leave the hotel completely and go somewhere else to eat. The lobby also smelled heavily of cologne. This is a budget friendly option due the pricing and the location. We didn't have trouble getting around town. read more

Clean, comfortable and reasonably priced hotel. Been here 5 times and we have always been satisfied.

This was my first stay here. I booked the hotel using my IHG points for only one night, because we were meeting another couple for dinner at the Capitol Grill in Paramus, which is only ten minutes away. When we arrived we were given room 606. Complimentary breakfast was not included. When we arrived at room 606, we could smell smoke. We don't like the smell of smoke even though we both smoked years ago. We returned to the front desk to request another room. When we arrived at our alternative room 707 we did not smell any smoke, therefore, we stayed in room 707. As you can see from my pics our room 707 overlooked the front parking lot. Room 707 did not include a refrigerator. The TV was not that large. The ice machine on the 7th floor was out of order. I took the elevator up to the 8th floor for ice. The bathroom was painted dark blue and did not provide enough lighting in the bathroom. They should have painted the bathroom a lighter color. The bed and pillows were comfortable, but the air conditioner could not cool the room adequately during the 92 degree heat wave. If I have to return to this area, next time I will try the Marriott hotel, which is across the street because as an IHG member I usually receive complimentary breakfast. read more

Crowne Plaza Saddle Brook - View from my room 707 - Hotels Near Me - Saddle Brook, New Jersey

See all

I was in town for a conference! I asked and switched room 3x before I checked out. The purple fabric chairs had white stains and other dark stains all over. Steam clean and clean. When I see white stains, I think of something very gross. The outlets don't work for charging. The last room wasn't vacuumed with white stuff or broken up tissue on carpet. Do your job! read more

One of the worst nights in a hotel. Mattress was way too soft on both sides, so tried to sleep in middle which was just as bad. Tried to sleep on a diagonal, just as bad. Ended up on the floor. Also, they don't tell you that there is a $100 deposit fee until they charge your card. They said it would take up to a week after check out to get that money back in account. Morning desk girl should be trained to stay off of Iphone, and ask the customer how their night was. She couldn't care less or be bothered. read more

Bathroom was atrocious. NO ceiling vent in a tiny little bathroom. Sink was broken. They put us under the "club" on the top floor so we couldn't sleep until the party ended at midnight. Room was small. Do not recommend. Just dropped to 1 star since this generic reply was posted in like a minute. read more

Crowne Plaza Saddle Brook - Bathroom so small the door can't even close properly - Hotels Near Me - Saddle Brook, New Jersey

See all

Yes I'm a fan! The hotel is very clean and cozy. The staff was so friendly . The lobby even feels like home and welcoming. I saw smiling faces the entire time. I loved the different places to sit in the lobby. I sat there ate my and people watched. LOL If I'm ever in town again I would definitely stay. I loved the layout of this place. There aren't too many hotels where I feel I can walk around without my socks and not feel like I'll catch a germ. I wear socks guys but you know what I mean. It's clean. If you're searching in your car right after leaving the airport try this place. I think you'll be pleased. read more

See all

This was literally the worst experience that I've EVER had with a hotel in my entire life, and I travel a lot! The mayhem started immediately upon arrival. The staff was not friendly, and they have one elevator that takes a million years to use. I reserved two rooms, one of which was ready and the second wasn't. Once it the room it reeked of extreme air freshener that you could tell was used to mask a musty smell. It actually caused my asthma to flare up. There's no way I could've remained in that room without having an asthma attack. Also, none of the outlets even worked. How do you have a coffee pot and no where to plug it in. The next room was ok, and they assured us they'd have one ready when we came back from the city that night. The next room reeked of a FOUL fishy odor, it was even worse than the air freshener room. At that point it was around midnight and my party all decided they would rather drive 3 hours home than to spend another minute in this roach motel. So that's what we did, and they didn't even make that an easy process. I was told I would receive a full refund, but the next day I was actually charged AGAIN! Also, it's been 3 days and the manager is just now calling me back, and she's extremely rude and disrespectful. She continues to try to charge my card and refuses to give a refund. Not only was the stay not up to par, but I think how they're handling the situation afterwards is just awful. Needless to say I would stay far far away from this place. read more

Stayed for a few days visiting family. Very convenient right near Garden State Parkway route 46 New York LaGuardia wherever. Like the clean and contemporary look at this hotel. Staff was very courteous and helpful. The rooms are very clean and comfortable. The bathroom wallpaper was peeling off the walls and the shower did not have a support grab bar or a shelf to put shampoo. The rooftop bar and restaurant has a great view of the sunset in New York skyline. Unfortunately, we're from Kentucky and ordered an old fashion. We asked the bartender if he makes a good one and he felt like he did. It was terrible. And so was the singer that night. Overall definitely would recommend this hotel for quality comfort and convenience. read more

Crowne Plaza Saddle Brook - Rooftop bar sunset view - Hotels Near Me - Saddle Brook, New Jersey

The staff at the Crown Plaza in Saddle Brook were exceptional and really made me feel welcome. The receptionists were very friendly and patient. I ate at the Sky Restaurant attached to the hotel for dinner and breakfast. The food was delicious and the portions were huge. Eddie served me for both meals and he was an amazing waiter who went above and beyond. The restaurant opened at 7am and I attempted to eat, pay, and leave by 7:20 for my appointment. Despite it probably being irritating to have a customer rush you as soon as the restaurant opened, Eddie was still incredibly friendly, patient, and generous. If I ever find myself in the area again, I will undoubtably come back to this Crown Plaza. read more

Came to the tri-state area for a few days and plucked a great rate on this hotel off Booking.com. The location is sorta out there, tucked behind a gym and a bagel shop in the middle of nowhere. Eat before you come since there's really nothing else around. The room itself was a good value for the rate. It didn't have a fridge or microwave and the number of open ports for charging devices was lacking. Some of the outlets didn't work. There was a mix up with housekeeping and our room wasn't cleaned the first night. When it was, the towels weren't replaced, which required a trip to the front desk. The workers weren't overly polite, but whatever. Parking was free and plentiful. The lobby had a microwave. The top-floor restaurant looked like the saddest place I'd ever visited, so we ate out each night. Complaints from other reviewers about noise from the restaurant didn't materialize for us. The wifi was swift. Lack of a fridge/microwave in room is my only complaint here and we likely coulda gotten that had we paid more, but had we paid more we likely woulda chosen a place that's not in the boondocks. read more

My go to hotel when traveling to this area. The staff is very friendly and helpful. They are over-accommodating if that's a thing. Nahhhh...I'm joking They are awesome. Highly recommend staying here read more

Staying at the Crown Plaza in Saddle Brook, New Jersey was the worst experience I have ever had staying at a hotel. Considering this was my first time staying at any Crown Plaza Hotel, I am outraged at the treatment and conditions and will make sure I spread the word for people to stay away from this place. The hotel was disgusting, the staff rarely wore masks, and the management was rude, belligerent, and hostile. My mother and I were visiting from out of town for the holidays, she arrived on Thursday December 23rd, and I arrived on Friday December 24th. Upon arrival, I went to my mother's room (1009) to find that maintenance was there helping her move to another room (1008) because the coffee maker was broken, and the shower was filthy (see pics). After they moved her to her new room, I checked into my room (404) and I immediately had to call the front desk because I was having similar issues. When I walked into the room, there was a random purple toy sitting in the middle of the carpet, and the shower and bathroom were disgusting. Maintenance arrived and removed the object from the floor and assured me the bathroom would be cleaned upon our return as we both stated we would be leaving for the day to attend an engagement and would be gone for most of the evening. We arrived back very late and noticed that room service was not provided. We called down to the front desk and stated that room service had not accommodated our request to clean, and there were no clean towels to which the front desk agent asked "What do you want me to do about it?" I literally had to tell her to bring towels to both rooms. When a worker arrived at my room, I informed him that the toilet was stopped up, and I noticed on the other side of the bed there was someone's mask on the floor, a clear indication that the room had never been cleaned. And considering we are living in a pandemic with a new variant, I was extremely concerned. He informed me he would return to address both issues and he never returned. I called and spoke to the same front desk agent and she informed me the owner Manny would be in the next morning at 10 a.m. and I could speak to him. Fast forward to the next day, I go down stairs prior to check out in an attempt to speak with Manny and express that I never received a final bill, along with my issues. It is customary for a check out bill to be slid under the door at any hotel, that never happened. I spoke to another front desk agent Natrell who informed me that NO manager was in and would not be in for the evening. I expressed all my concerns, he documented everything and said he would contact the managers so they could address my concerns. Upon checking out, Natrell informed me he spoke with Manny and he would contact me within two hours. When leaving, I received a notification from my bank stating that my card was charged again by the hotel - the first time during check-in, and a second time upon checking out. I was furious and was waiting to speak with Manny to correct all issues, and address my concerns. Hours later he called and was rude and told me I did not know anything about staying in a hotel or banking. He was disgustingly patronizing, and told me to return to the hotel because he was there and he would look at the accounting then proceeded to hang up on me. I assume I was disturbing his free time when he was supposed to be working. When I returned to the hotel, Natrell informs me that Manny was not there, clearly someone was lying to me. I ask him to call the second manager Zack which he did in front of me. He informed me that Zack would not talk to me, and would call me the next day (I never heard back from either one of them). I am outraged and I refuse to have my mother or me treated this way. I will be contacting BBB, New Jersey Health department to open a claim due to covid safety violations, IHG corporate office, contacting NJ attorney general to file a formal complaint, and disputing all charges on my credit card. For anyone looking for a hotel to stay at in the Hackensack/Saddle Brook area, please steer clear from this nasty establishment, and I use those words loosely. Manny is a disgusting human, and Zack is worthless. If they cannot handle customer issues, they need to get out of the business. I will continue to escalate the matter until I receive an apology and compensation for the way I was treated, and for having to stay in such nasty conditions (please see pictures). Instead of pissing off a customer, they should have resolved the issue. Because they were so interested in wasting my time and treating me like trash, I feel compelled to waste their time by opening an investigation and have them answer to their corporate office. If anyone else has had these issues staying at this "hotel", please feel free to contact me, perhaps we need to make this a class action situation. read more

See all

So I've stayed here fairly regularly, and each time I've stayed the quality has declined. Tonight, as I'm cleaning my brushes (I'm a hairstylist and the hair in the image is from the aforementioned brushes) I find an apple core and a bandaid in the trash can!!! Seriously?!?? Did no one take out the trash? Additionally, when I called down to the front desk to address this issue the only thing the gentleman I spoke with offered was to "have someone come look at it"... seriously? "Looking at it" isn't going to fix the problem. I live in hotels as part of my job, and this is utterly unacceptable. I'm left wondering about the sheets... read more

Crowne Plaza Saddle Brook - Hotels Near Me - Saddle Brook, New Jersey

This is Something in the Sake's first review of a hotel but this just had to be done. Firstly, we showed up ahead of schedule for once in our lives about an hour before check in. Hoping our room was ready we checked in and were told they needed "a few". In true Sake fashion we did what the locals do and walked to the ABC store, Taco Bell, and a local gas station all while traversing rail tracks and dodging traffic. Came back at 2:40 and were asked to have a seat because our room still wasn't ready. We walked back up to the front at 2:55 because a line was starting to form. Eventually, we got our keys and the man working the desk threw in free breakfast for our wait (2 stars for you). Relieved we could start getting ready for the wedding we were attending that night, we unpacked camp and did what everyone does, got naked. You can imagine our surprise when housekeeping came barreling through the door with two other guests who had check out of our room earlier that day. They didn't even bother to knock and while I slammed the bathroom door shut, the woman commented to my fiancé that she didn't know we had checked in already! Anyways, towel hooks fell of the bathroom door, room was hot all night in November, and I'm pretty sure there is black mold in the shower. We are so excited to leave! read more

See all

We stayed during a visit back to NY and it was the worst! I have 2 ESA pets and I always have they're paperwork on hand. The gentleman that checked us in that night asked that I email them to the front desk for him, which was fine. I did so and he checked is in. The first room we were checked in smelled like mildew and the AC was leaking, the carpet was damp and wet and it was a king room with one bed. It's my mother, myself, my son and the 2 pets...how would this work. My mom went down to change the room and we were moved to a different room. The room wasn't cleaned well, the carpet had trash from the pervious person on it and it didn't smell great. That morning before we ran our errands my mom went to go walk the dog. When she came back to the room she informed me of the unprofessional exchanges she had with the young lady at the desk. Who was very rude and asked where she was going that if she stayed there. She also commented about the pets which were on file. At that moment I got myself together to go down stairs bed I could head out, there was a knock in the door and it was someone questioning about my pets and then lying tans say that the people next door to us were complaining about my pets. There was no one in either room on each side of us. The manger lied! They are very unprofessional and the hotel is going to shit! It's not well taken care of the customer service is shit and I don't not recommend this place at all. It use to be so much better. read more

See all

I wish I could say the stay was pleasant, but it was far from it. I reserved a single king bed room for an over night trip. In order to get the cheaper rate, it would be non refundable. I said to myself, ok, what could possibly go wrong. Oh boy was I wrong. I got to my room and it was a double bed. I immediately called the front desk and requested a king bed but was told they were sold out. I asked about a refund, but was told my rate was non refundable. I can understand policies and such if the issues are minimal, not getting the right room type seems like a good reason to be refunded or compensated in some way. So I deal with the room. I go out and take care of what I need to and when I return, the parking lot is packed. I circled 4-5 times until I was able to find a spot. During this time, there is a drunk couple screaming at each other in the parking lot. While I am trying to find parking, they look at me like I'm trying to intervene and start yelling at me and coming up to my vehicle. I felt extremely unsafe and security was called. Security came out, tried to talk to the couple for only 2 minutes and then went back inside. Nothing was done, and the couple continued to argue and eventually left. Not only did I not get the room I paid for, but I was harassed in the process. This was a classic bait and switch. read more

This is the most dangerous and unsanitary hotel I have EVER stayed in, with staff members who do not do their very simple jobs and are extremely rude. Want soap to wash your hands after using the bathroom? Find another Hotel (No soap EVEN in their restaurant bathrooms!). Do you want clean towels to shower with after their dangerous food gives you dairrhea? Find another hotel. Do you want SAFE food to eat? Find another hotel. Do you want a hotel where staff members do the very BARE minimum so you have sanitary conditions and basic required amenities? Find another hotel. None of their restrooms had any soap, including their restaurant bathroom! Yes, that means you have to use the toilet then rinse your hands with only water, then return to eat your food. Extremely gross and unsanitary!! Their restaurant sold me FAKE dangerous food. I ordered the Impossible burger and they gave me some cheap supermarket chunky veggie patty instead (not on their menu) and their staff LIED to me about what they sold me. I asked more than once and they looked at me in the eyes and told me it was an Impossible burger, when it was CLEARLY not. It was grey with huge vegetable chunks. I ate it anyways as to not waste food, and it made me sick!! I woke up the next morning with awful diarrhea from their fake illegal version of their "Impossible" burger and I wanted to take a shower since I was sick and on the toilet with the runs for almost an hour. I called to ask for a towel. There was only one staff member who said that I had to come to the lobby for the towel. I said no problem and went for the towel. I got partially dressed and went down to the lobby to get a towel. No one was there. I waited 10 minutes, went back upstairs and called again. The staff member lied to me and said they were there the whole time! I had JUST waited 10 minutes at the lobby desk for towels after calling, and no one was there. The staff put me on hold for about 10 minutes, then told me to come back down for towels again. I told them I just came down for towels and no one was there! I had to go back down (from the 11th floor) and it took me over 30 minutes to finally get any towels, JUST to take a shower in the morning after their food made me sick for an hour. When I confronted the staff member about not doing their very simple jobs and for lying to me, when I just wanted a towel to shower with in the morning so I could start my day, they were extremely RUDE! They lied to me and slammed their office door on me. Then, they returned with a SINGLE towel! They said that they ran out of clean towels (at 6:30 AM). When I shared my experience with the hotel manager, he was also extremely rude and constantly spoke over me. The only thing he did for me was refund me for $30. He was as useful as his staff members, who did not do their very simple jobs (leaving you with an extremely unsanitary hotel that does not provide the VERY basics). What an awful form of compensation for being sold fake food, being made sick, having zero soap for my entire stay, dealing with extremely rude staff who lie, create unsanitary and dangerous conditions and who withhold basic amenities such as towels. I should have called the Impossible Brand before complaining so this place could get in serious trouble for illegally selling burgers under their brand. This place would have been in serious trouble! The hotel manager said he took care of it, so I saved him and his hotel from a MAJOR lawsuit. read more

I stayed a week on business. Pros: The staff is very friendly and attentive. Hotel and room clean and quiet Cons: The shower contraptions are a joke, seriously Crown Plaza put a functional normal shower head because what you have going now is a royal pain in the ass! The elevators are super slow, so I took the stairs because I don't have all day! No mini fridge or microwave read more

Crowne Plaza Saddle Brook - Hotels Near Me - Saddle Brook, New Jersey

I stayed here this past weekend and my stay was very satisfying. Hotel room was very clean and neat when I checked in, bathroom was in great shape and hotel followed all safety protocols due to COVID-19. Unfortunately, since they just opened up food business at the hotel last week they did not have all items on the breakfast menu, however The breakfast room service was impeccable and the service was great. My significant other and I also wanted to try the Sky restaurant one night and their current menu was completely different to their regular menu (nothing special) which was a bummer and when we went to the 12th floor to sit and eat, there was no one up there even though the restaurant was opened... very weird so we left and ended up ordering room service again. Besides the restaurant situation, I would definitely recommend staying in this hotel. read more

Crowne Plaza Saddle Brook - Cheesecake and chocolate cake - Hotels Near Me - Saddle Brook, New Jersey

See all

Stayed here recently short notice for work travel. Pros: Free & plentiful parking. Close to I-80. Price on the night I stayed. The bed was comfortable. Cons: Poor housekeeping. There was a large stick pin on the floor in my room and lots of debris on the carpet at the foot of the bed. Do they vacuum? The lighting in the room is very poor. Needs higher wattage bulbs. Did not matter which or how many lamps I turned on, still looked like the equivalent of a 25 watt light bulb illuminating the place. C'mon, LED bulbs are cheap now and a 100 watt equivalent bulb uses about 15 watts at most. The room smelled like smoke. The upholstered arm chair in the room had a large burn hole in the arm. Insufficient outlets. Had to use outlet by night stand as none available on the desk and no modern USB outlets. It can be noisy, at least on the higher floors. I-80 at front side and passenger and freight railway lines behind and to the right. The NJ Transit line is fairly busy and you can hear the trains in your room. Hotel is old, needs modernizing. I stayed here once before a year or two ago. 2 men in adjacent room were smoking so much in their room it was seeping under the door into my adjoining room and into the hallway. I informed the desk manager and I believe they were ejected from the hotel. read more

Crowne Plaza Saddle Brook - Cigarette burn hole in arm chair - Hotels Near Me - Saddle Brook, New Jersey

I reserve a room every now and then during the summer to have some fun with my kids son 7 daughter 5 during my visits with them. I highly recommend this if your a dad and looking for some enjoyable fun the outdoor is great my kids loved it.. The double bed room is very clean a little small but the channel selection is good HBO family and your kids stations, the WiFi works well the staff is friendly and they did let me check in early. The thing is it's a very nice hotel and the pool is great I think they should landscape it better and that's my only issue, such a nice place would look better by the pool if they cleaned the landscaping up. I took away stars I have stayed here 3 times over the past 2 weeks and the morning customer service was terrible when trying to extend my stay. I found rates less on Expedia and as a IHG rewards member they didn't match any lower rates as stated in membership they also wouldn't match there own rate on this properties own website???? Yes it was literally a $18 difference between Expedia and a $5 difference between there own properties website and the lobby!!! read more

See all

They literally NEVER answer their phone. It's so frustrating. The same music over and over again. How does one run a business this way?? And their rooms are not worth the prices. Their only saving grace is the in-house restaurant. read more

You have got to be kidding. I am a spire elite guest since 2004. I have stayed at many many ihg hotels. This one has the worst staff I have ever encountered. I checked in yesterday. I paid part cash and part points. I gave my cc for a deposit which no other hotel asked me for. I extended my stay 1 more night in the a.m. I paid through ihg. No issues. The guy at the front desk now asked for another deposit. No way!. What a rip off. Please don't stay here. So I had an argument with the g m. She told me she was doing me a favor and not charge me again for a deposit. Now it's 11 00 p.m and suddenly people are above me fixing the plumbing with drills so I can't sleep. Vicious read more

This place is broken down and filthy. The staff is non existent. The furniture is out of the 1960's. I have stayed in dozens of hotels and motels, and this place is an embarrassment to Saddle Brook. read more

Old Hotel with old appliances. The A.C sounded like an old Diesel motor. They downgraded my room from a single king at check in to a double room, that had a burned hole in the carpet on the right side of the bed, they didn't even attempt to fix or cover up. There was mold growing in the corner of the shower. After a 20hr drive and a $175 for a 1 night stay I would expect so much more. Never again. read more

I should have read reviews here before booking for this place. We were celebrating a birthday celebration and decided to spend the night. I would never recommend this place to the other people. First of all, we paid the difference to get complimentary breakfast. When we arrived to the restaurant for breakfast, we were charged $15 each extra because the "free breakfst" (which we paid difference to have) does not include hot meals like eggs, sausages and bacon. Only bagels and coffee. (I could have paid $5 for a delicious bagel, not the cold ones the crown plaza provided). Also, when we ask for Apple or orange juice, the server act like they run out of it. For God sake, it is breakfast. What kind of place run out of juices. Also the coffee was nasty. The toaster was dirty. Also, the refrigerator in the room was not thoroughly clean. There were left over ice creams in the freezer and they were all melted and overflowing out. I would not even give one star to this place. read more

The worst customer service I have ever seen, they don't care whether or not they have your business. Stay far away from this hotel. read more

Pros: Rooms are nice and clean. Beds are comfy. There is the potential of getting a room that has a view of NYC. Restaurant is convenient. Cons: Staff is unfriendly other then one guy who worked late nights/early mornings. After staying for 3 weeks you'd think they'd say "hi" when you walked in but instead they just stare at you. Restaurant is very over priced, not many food options, and table service was awful. Maid constantly forgot to stock items in room and didn't change sheets even when sign was put on the bed to. No microwaves or refrigerator in rooms. Car windows were smashed in the parking lot when we were there. Charges on credit card that didn't make sense. Can hear everything in the hallways from inside room, not good for light sleepers. read more

Great hotel addition to the area, not close enough if you are heading to a broadway show but close enough to a really cool brewery house and the garden state plaza. Huge parking lot, swimming pool (opening on memorial day), and a 12th floor restaurant with a panoramic view of New Jersey and NYC. This booking was definitely money well spent. The room was pristine. I wish I could crash here once a week. Free WIFI which is always hard to get. The concierge was really nice, she even let me check in early and leave some luggage in the back room. Great customer service. The room had no issues. Take advantage, this hotel is 3 weeks old! Great one night getaway for a special occasion. The restaurant provides you with a full menu and a selected list of beers. The highlight is the colossal pretzel. It is ginormous!!! I will come back and stay at this place as long as they keep brand new as it is now. Enjoy your stay! read more

Crowne Plaza Saddle Brook - 12th floor bar, good thinking! - Hotels Near Me - Saddle Brook, New Jersey

Spent 2 days at this hotel with young children. It has a beautiful lobby area, perfect for quick visits from friends. The room (10th floor executive king) was very nice. However, the fridge was looking a bit shabby compared to the room. They did not have a corkscrew or any wine glasses in the room, would have been a nice touch. Room service. We left the room at 930am. I actually had to call about it at 1:30 p.m. finally when they informed me that I was to let the lobby know upon leaving my room if I want to have the room made up??? I have stayed at plenty of hotels and that's not how it worked... so this was a bit annoying hence the removal of a star for the rating. Note to management, a heated pool would be great as it is a very nice pool. Otherwise, the staff was very nice and helpful. I would stay here again. read more

I stayed at this hotel for an event. I found a pair of baby shoes in the room, and brought them to the front desk, where they called the previous guest and confirmed that they had been left behind. The next time I came to the lobby a manager was there, and came to speak to me, to make sure everything was okay. Every staff member was nothing but courteous and friendly, and the decor of the lobby and rooms is very modern. Edit: I was in a second room for my second night. There was a fake nail on the floor and certain areas of the shower had not been thoroughly cleaned. read more

Do not even think of booking this hotel. My wife and I arrived there at 7 PM to a lobby full of people trying to get rooms. We waited in line for 30 minutes to find that they had our reservation but no rooms were available. They had a large gathering with a 7 PM departure time and none of the rooms were clean. They suggested we return in 30 to 60 minutes. We returned two hours after we arrived at 9 PM and they still did not have a room for us. When asked to see a manager, we were told no. The manager was on site but would not see anyone. We assumed they did not want to answer why they planned to not provide the room we reserved. read more