Delicious cookies, ready at the appropriate times, as promised. Staff was friendly and helpful.

Ordered online for 24 mini cookies.....$52!!! Had to get it, birthday treats! Ordered for a 5:30pm pickup. Walked out the door at 6:25pm!!! When I walked in, I was greeted then was told it would be late since the previous shift didn't do the order. White floors highlight the lack of detail, trashcan without a liner, window sill so dusty! While waiting 2 customers walked in and eventually walked out. Not sure if it's worth it. read more

Crumbl - Beachwood - Bakeries Near Me - Beachwood, Ohio

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They make a lot of different cookies and cakes that are very tasty. The prices aren't bad at all either

Delicious cookies. I love the app, and how easy it is to see current flavors and ordering details. The staff is very helpful and courteous. The store space is clean and always smells so good. I also love how my cookies always actually look like the picture. I can't wait to go back and actually take pictures of my cookies next time. read more

Crumbl - Beachwood - Brookie - Bakeries Near Me - Beachwood, Ohio

Nastiest Crumbl I ever did see. Slow service and not clean at all. Workers were on their phone the whole time and doesn't look like the floors have been mopped in years as you can see the black build up in every corner. Choose a different location!!! read more

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Delicious satisfying treat each and every time never disappointed i love having different options each week

Cookies are good but too much icing, and the staff is up in the air considering who might help you as to whether you're greeted warmly or if you are bothering them! read more

While in the area, we saw this location of Crumbl cookies. I have heard of them before but never tried it before. The place was a little small and didn't seem that clean in the lobby. They had someone you could check out with or two kiosks. They have six flavors each week that vary in flavor. I ordered the churro and my husband ordered the chocolate chip. It was a little pricey for two cookies at $4 each. It is a large cookie that you could split though. The cookies were good but not the best I've ever had. I think the appeal of varying flavors will attract many people and the fact that they deliver or you can order ahead. read more

Crumbl - Beachwood - Chocolate chip cookie - Bakeries Near Me - Beachwood, Ohio

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I had no idea this shop was here. I was in the area for the craft store when I saw Crumbl in the plaza. I had heard of it so decided we should check it out. These cookies are huge! We got a 4 pack and it lasted us 3 days. We were very happy with our selections: cookies and cream, churro, blueberry crumble and key lime. This isn't an everyday cookie experience but is good for a once in a while treat. read more

Crumbl - Beachwood - Bakeries Near Me - Beachwood, Ohio

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overall the cookie Quality is consistent and always fresh based on my personal experience

Super yummy! Esp after a few secs in the microwave! Lots of variety to satisfy all palates! read more

Crumbl - Beachwood - Bakeries Near Me - Beachwood, Ohio

The staff at this location are always nice and always helpful. It's just a hit or miss with the cookies because sometimes they'll have all of the cookies available or all of the desserts available and then sometimes they will have part of the cookie available case in point. The strawberry shortcake they didn't have strawberries so I was a little disappointed, but it's always clean. Staff is always nice and friendly. It's just who ever is doing the ordering you gotta tighten it up. read more

These cookies are delicious! They run at $4/cookie but are quite large! A box of 6 was roughly $20. They have unique flavors some of which rotate what seems like weekly. The cookies are served warm. They also sell milk and ice cream at the shop. Service is quick and efficient. Will definitely be back read more

Crumbl - Beachwood - Cookie box of 6 - Bakeries Near Me - Beachwood, Ohio

This location gets it right most of the time. However, I ordered the tres leches and it was just a cake with whipped topping little to no milk. I was sad because it was my birthday reward. read more

Cookies are very good, warm and ready when ordering ahead or going inside very fast. I come here usually once a month.. great treat for self or gift for anyone! read more

Delicious cookies. Fast and pleasant service. Store made cookies so we could take them with us.

Professionally bakers, honestly can say " Never tasted anything bad from this place. Fresh, pure ingredients mixed with love equals great tasting cookies read more

Dirtiest Crumbl I've ever stepped foot in. No greeting when I walked in, the two workers looked at me and yet I still waited in an empty store for one to finally come over. The kitchen looked like pure chaos. Dirty bowls, flour everywhere, not a clean counter in there. It was my birthday and because he couldn't find how to scan my coupon he said I couldn't use it. I get that it's just a free cookie, but Mr. Zero Personality didn't smile or even offer a solution. Just horrible customer service experience. Don't waste your time. Having seen the kitchen there I'm kind of glad I didn't get anything there. read more

Overall pretty good, it just depends on if they have a flavor you like. If you don't see anything this week just wait till the next week when the selection rotates! read more

Decadent - 1 cookie lasts a couple of days. Sometimes too much frosting & not enough cookie

Are these the best cookies I've ever had? No. But are they open super late and located conveniently close by to satisfy a cookie craving? Yes, so in my opinion they serve their purpose. They're large, freshly made cookies, and the variety changes weekly. You can order ahead, but you have to download the app and create an account to order and to even just see what cookies they have available. I've ordered twice and both times they were ready for pickup, and they had what I ordered in stock so no complaints. read more

Crumbl - Beachwood - Chocolate chunk, peppermint cupcake, midnight Oreo, gingersnap - Bakeries Near Me - Beachwood, Ohio

Nope. I don't know how someone can mess up a chocolate chip cookie but they did. Bland, not buttery, not chocolatey. 4 dollars? Just go to On The Rise instead. Or Northstar. Or makes some damn cookies yourself. This place is way too hyped. read more

My daughter had been mentioning this place since going away to college and when I saw the grand opening sign I immediately said ok let's try it. We went about 9 pm grand opening day ( open until midnight) and the line was a nice size. They had a promotion that if you download their app you could get a free milk chocolate cookie and I say I like "FREE" but we did order a 4-pack of cookies and man were they BIG!! My first taste was so mouthwatering the cookie is really soft on the inside and has a slight crunch on the outside. The chocolate isn't overwhelming and it was a great choice. The staff was friendly and helpful. I like that they had cute cookie displays out front showing what cookies sold out!! I'll recommend this place to try!! read more

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Cookies are one of my favorite guilty pleasures and I had been waiting to try Crumble for a few years. When one opened close to me, I was so excited, unfortunately I wasn't impressed. I ordered 1 of each flavor of the week, and while the taste was on point, and they looked very pretty, my cookies were undercooked. There was still dough in the middle of the cookies. Maybe it's the size of the cookies (they're really big), maybe it's because it's a newly opened location, or maybe that's just how they're supposed to be... Idk, but I like my cookies soft, yet done. read more

Crumbl - Beachwood - Bakeries Near Me - Beachwood, Ohio

Like the other review said, literally the NASTIEST crumbl I've ever been to. Purchased cookies and ended up throwing them away because I just couldn't trust that they were baked in sanitary conditions. The glass door going in & out is nasty. The floors are nasty. The payment/self check computer area, NASTY...there's dead bugs everywhere. That doesn't happen overnight. Toppings and food all out in the open. Everything is nasty! I watched the cashier handle money & then put gloves on without washing her hands. They were still selling thres leches cakes from the previous week. read more

Certain cookies and the combination are ok, but i would like the pink classic sugar cookie to come back.

Love Crumble cookies! Every time I'm in town I get one. Tried the chocolate chip...it was oh so oohie gooie and deliciously warm!

Ordering in the app is even easier! Yep, download the app, skip the line and have fresh cookies when you walk in to pick them up. We opted for a quick box of four, ordered on the app, and were in and out quickly with warm delicious cookies that were a perfect start to the weekend! I like many of their specialty cookies but must confess that the milk chocolate chip is my favorite with a glass of milk. read more

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the service is not good at all my daughter just waited 35 minutes for a cookie , while a guy the obvious knew the staff came in hugging everyone for them to the just give her cookie to him . my husband then went and asked where his daughters cookie was and told that it would be right out because it was given away plus the store wasn't even busy! birthday cookie or not we won't be returning!!! read more

After a long day of school I had a 2hr gap in between my next class. My ex best friend was being a bitch and I needed to leave the facilities of my college. So I came to Crumbl cookie and it did not disappoint. I like that they have new flavors each week. One of my work friends hyped this place up to me so I knew I had to try. I will definitely be back again. Probably next week for the new flavors. read more

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These cookies are HUGE and I thoroughly enjoy the ability to watch them being made and the delightful way they are packaged. It's also great that each week they have different flavors/styles to choose from which from a marketing standpoint is great because you'll want to keep trying them each week. I found that the cookies tasted pretty good and one is more than enough for one person. I believe each cookie is 4 servings of that gives you an idea. They aren't the best cookies I've ever had but they are good and their size is where you get your bang for your buck read more

Crumbl - Beachwood - Bakeries Near Me - Beachwood, Ohio

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It was a decent cookie I definitely will be back depending on what options they have for the week.

I am giving a single star not for the product but for the customer service. When I entered no one said hello, or welcome. However, during the automated purchasing process, the system ask if you want to leave a tip. Why would I want to leave a tip for a group of people that didn't acknowledge I was there. read more

Ordered for 7:40 - 8:10. Arrived and trapped I'm Here at 8:03. Called store at 8:15. 3 minutes later received cookies curbside. Box was smashed, "Served Warm" cookies were cold and "Served Chilled" were room temperature. Never again! All after the prepaid $2.00 tip. read more

Crumbl - Beachwood - Bakeries Near Me - Beachwood, Ohio

Clean establishment and the staff is super friendly! The cookies are so fresh and the self serve kiosk is my favorite and super convenient!

Ok, peach is the best! Need to be warmed up!¡¡!!¡!!!!!!!!! Excellent service at both locations.

Diabetes in one cookie, for $4+!!!! No wonder so many Americans are becoming insulin dependent. Not only were the 'plain' chocolate chip super, super sweet, they was tasteless! I purchased two cookie for my daughter and I. I thought almost $9 was steep. We could have purchased all the ingredients to make cookies from scratch for that price. Toll house cookies are 100 times better. Neither my 15 yo or I could eat the cookies. Sadly, I doubt they stay in business long! read more

I wish that I could give Crumbl a quarter star, but Yelp will not allow it. This place charges 4 bucks per cookie, which is fine if the service and presentation matched the price. I walked in there one afternoon to order a party pack (12 cookies for $38). There were 2 people ahead of me already ordering at a self checkout terminal. 8 employees behind the counter were too busy to even acknowledge me. I asked if I could order at the counter and the manager finally helped me (by this time there was a line forming out of the door of the establishment. 10 minutes later I get a flimsy box of oversized cookies that feels like it's about to break the moment I pick it up. Work on your packaging Crumbl! It's trash and if you're planning to stay in business selling $5 cookies, you really need to feel more upscale than Subway or Mr. Hero. read more

Yummy...Always exciting to get these cookies. Always quick service always friendly. Will definitely come back for more.

Overpriced. They need to lower prices. They also need more flavors. I see too many of the same flavors.