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    Crumbl - Downey

    3.6 (317 reviews)
    PriceyBakeries, Desserts
    Open 9:00 am - 10:00 pm
    Updated a few days ago

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    Current cookie flavors

    Awesome service & staff... always clean and super fast service. Our favorite location, hands down.

    Rude Employees with Attitude, Especially the Female with Tattoos on Arm!!!!!
    Caesar C.

    Horrible Customer Service!!! Extremely RUDE Employees with Attitude, ESPECIALLY THE FEMALE WITH TATTOOS ON HER ARMS!!! We walked in and all customers were confused because no one knew how to order. Female employee with tattoos on arms was ignoring all customers and will not talk to any customers or help anyone. If it wasn't for a customer that knew the ordering process, we would all been standing around waiting for service and probably just took off without purchasing anything. We asked her for help multiple times and she would just ignore all of the customers. She was extremely rude and had an attitude!!! Another male employee walked in but was no help as well, he ignored customers and was also rude. As for the cookies, they look nothing like the pictures and are average, taste like Panera cookies. The female employee made me wait more than one hour for the cookies & cream brownie (cookie of week), according to her, she was too busy to put a batch in the oven. The store was dirty and the employee refuse to assist customers. Customers walk in and no employee greets you or wants to talk to customers. This is probably the worst customer service I have experienced. Definitely NOT worth the expensive prices they charge for those average cookies. You're basically paying for RUDE service with an ATTITUDE.

    7/8/25: Biscoff Cheesecake
    Trish B.

    Crumbl Downey has plenty of parking and depending on the time you go service can be a hit or miss. Today 7/8/25 I came in around 1:20pm and was greeted by a staff who I told I came for an order I placed and a pickup for another person. He asked the names and got the orders to me right away. The store was clean, airy and AC was on point. Presentation of my orders were great compared to past visits from this location and other locations (i.e. slightly sloppy or just tossed inside the box any kind of way). I'm pleased with the service and desserts today. After months of being away from all Crumbls in general I can say this particular location has changed since my last visit -- AND it's for the better!

    Best tres leches amongst others Customer service reps. Although sometimes very busy yet still nice & professional. You can always walk in and be greeted with a nice smile, place is clean...ambiance is chill.

    S'more cookie
    Krissia C.

    You can never go wrong with cookies especially the ones at this location. They're always freshly baked. We were greeted by Sophia. She was extremely kind and patient with us since we couldn't decide what to get. She suggested the s'mores cookie and I'm glad we went I'm with it bc it was my bf's FAVORITE! Mine was the Truffle cheesecake ! This weeks choices are BOMB

    Rob A.

    Ahh, a sweet lover's paradise offering a rotating selection of freshly baked cookies with unique flavors each week. I like the modern design look of the shop. It's clean, minimalistic, and focused on what matters most: the cookies. The scent of freshly baked goods fills the air as you walk in. The cookies are oversized, soft, and satisfying and come in a range of flavors from classic chocolate chip to options you may have never tried in a cookie like churro, pink sugar, or chocolate peanut butter pie. The menu changes weekly, so there's always something new to try. The only thing is, if you find a favorite, you might not see it again for a few months. Call it cookie roulette. Service is quick and friendly, and the ordering process is straightforward. You can order in-store and they also have an app you can use for ordering. The cookies are a bit pricey but then they are larger than most. I think it's good for one or two gourmet cookies every once in a while as an indulgent dessert treat.

    I asked for no strawberries. It still came with strawberries and she told me that I could pick them off.

    The customer service was so rude. It was disgusting. Someone needs to have a meeting and I believe the person that answered the phone with someone of importance and that was disgusting on how they handled that phone call. I don't see a visit in a near future. I placed my order at 10:30 in the morning. I didn't go pick it up until about 1:30 and my order was not how I asked for it with no strawberries when I asked her. Why does it have strawberries? She said we don't custom orders and I can pick them off. That's how rude unattended disgusting and disorderly. The customer service was.

    GUTS purple cookie
    Andrea Renee A.

    Ordered two cookies online. The GUTS, purple one, and the Lemon Berry cake. The Lemon Berry was very refreshing and super tasty. I'm so glad I ended up getting it. My son had the other and really enjoyed it The staff was very friendly and had our cookies ready for us. The store was clean and inviting. We will return soon.

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    2 years ago

    By far the best cookies I've eaten. Staff is so friendly. Can't wait for the next batch.

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    Alex S.

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    2 years ago

    Love these cookies!!!!! They're always perfectly done! Never had a bad cookie! Love how fast they have them done when you pre order

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    Alex S.

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    Photo of Rose B.
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    3 years ago

    Helpful 3
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    2 years ago

    The best cookies I've tried .. glad I have a store in Downey. The service is fast and very welcoming

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    3 years ago

    Helpful 7
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    3 years ago

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    Alex S.

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    2 years ago

    Cookies are always sold out at this location everytime I check. And it's only this location can someone explain this ongoing issue?

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    Alex S.

    Helpful 1
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    3 years ago

    Love the cookies. I love to see the variety every week. Chocolate chip is always a favorite. Always fresh and ready when I order on the app.

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    Alex S.

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    2 years ago

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    Alex S.

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    3 years ago

    Really tasty cookies. Lots of different flavors. Kids love the brownie batter cookie.

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    2 years ago

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    Alex S.

    Helpful 1
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    2 years ago

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    Alex S.

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    3 years ago

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    Alex S.

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    Photo of Lanane S.
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    3 years ago

    Always delicious haven't had a bad cookie yet I've tried many for real got to try some

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    Photo of Vanesa G.
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    3 years ago

    Las galletas están deliciosas. El lugar está limpio y es muy fácil de ordenar con la aplicación de Crumbl cookie.

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    3 years ago

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    Alex S.

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    3 years ago

    Amazing cookies I can't get enough we go weekly and highly recommended to everyone. Best ever

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    Alex S.

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    2 years ago

    Helpful 0
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    3 years ago

    Helpful 3
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    2 years ago

    I think it's pretty cool , and great customer service. I guess it depends on the day tho .

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    2 years ago

    A little slow and when you call they never answer gave me undercooked cookies I died for a day and came back

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    Alex S.

    Helpful 1
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    2 years ago

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    Alex S.

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    2 years ago

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    Alex S.

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    3 years ago

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    Megan T.

    Helpful 6
    Thanks 2
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    2 years ago

    Yummy cookies and I like this location bc they're open late. I went a few times and they were very nice

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    Alex S.

    Helpful 1
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    3 years ago

    Helpful 2
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    3 years ago

    Helpful 0
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    3 years ago

    Helpful 4
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    3 years ago

    Helpful 2
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    2 years ago

    Cookies always taste great! A little pricey but definitely worth it. Size ratio is pretty good too, not your average cookie

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    2 years ago

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    2 years ago

    What a waste of time. They should call this place sold out. Cause all the popular cookies are always sold out! ..

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    Alex S.

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    Photo of Katie C.
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    3 years ago

    Helpful 1
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    2 years ago

    Delicious bit could be better in customer service. Some cookies were fresh butbnot others

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    2 years ago

    Amazing! The cookies are delicious! The staff is super helpful and kind! Everyone greets you!

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    Alex S.

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    2 years ago

    These cookies are always fresh. Love that they have different flavors every week it's always a surprise.

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    2 years ago

    Very rude and slow and the cookies were hard had no flavor personally had a bad experience

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    Alex S.

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    2 years ago

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    1 year ago

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    Alex S.

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    2 years ago

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    Page 6 of 8

    Crumbl - Downey Reviews in Other Languages

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    Dolce Cravings

    Dolce Cravings

    2.9
    (198 reviews)
    1.2 mi
    $$

    A cute place, on the smaller side but very clean. Mostly made for to-go but there was a table. They…read morewere out of some items, but we did go in the evening. My husband had really wanted to try their diablitos (?). Everyone was really nice and when we said it was our first time they helped us to the ipad menu so we could see pictures which was very helpful. I got the small mini pancakes with strawberries, lechera, and choco sauce. It was good but nothing incredible. Its on a busy street so you can forget about parking. I think this place would be better for drinks those looked really good.

    Dolce Cravings is located on a main street, and let me just say -- parking is not for the weak…read more Either know how to parallel park or be prepared to walk a bit. The inside is very small. There are two benches and one tiny table with three chairs. Funny enough, the area where they actually make the food and drinks is WAY bigger than the waiting/seating area. Definitely more of a grab-and-go spot. I ordered from the kiosk and had zero interaction with the barista besides her calling my name, which was fine but worth noting if you're expecting a more social coffee experience. Now... the Biscoff matcha. I've never had Biscoff with matcha before, and honestly? God-sent. Soooo good. Sweet, creamy, and perfectly balanced. This might be my new favorite matcha pairing. Overall, small space and limited seating aside, the drinks are absolutely worth it. I'd come back just for that matcha alone.

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    Dolce Cravings
    Dolce Cravings
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    Louks Greek Baby Donuts

    Louks Greek Baby Donuts

    4.5
    (543 reviews)
    2.4 mi
    $$

    Last minute search for something to drop off for the after school staff, could not find any bakery…read moreor cookies that seemed interesting enough. Searching down the map for the drive back from LA, saw this interesting thing. And great reviews from others sealed the deal to try it out. Online ordering with pick up time was very convenient. Driving down, got a text about 5 min before pick up time, just perfect. Cute and super clean store. Friendly gal grabbed the order for me and I was off in no time. Got the party pack (30) for the school staff, and of course had to try for myself too with a regular (9). Ended up being an hour and a half before I got around to trying our box of 9. Looked interesting enough. Kid took his bite and said yum. I took mine to the sink (lol) to catch any crumbs, but surprised me that it's not just a ball of a regular donut. This had an amazingly satisfying crispy crunchy exterior, with an airy chewy interior! I can't imagine how much better it would be when freshly made at the store! Even an hour and a half later was delicious... Me and the kid quickly devoured our 3 each and struggled to leave 3 for wife before we had to go to an activity. When we returned, wife was also raving, what was that, where did you get it? Trust me, you will not be able to eat just one. I'm greedy, I definitely want more than 3 next time! Donut ball itself wasn't overly sweet, just delicious period. I guess it's the toppings that add the sweetness. Only tried the classic (honey cinnamon, walnut). The other flavors will probably be amazing desserts, but I think all I need is just the donut ball by itself. Honey and walnut adds a bit of sweetness and bite, but the base donut ball is a shining star on it's own in my book! Good thing was the honey was mostly on the bottom and walnut crumbles on top, so you can rub as much or not of those as it fits you. Few days later, each of us were still talking about this greek donut. Just looking for a reason to grab this again. Father's day is coming up, I think it's time for a Party!

    Got the strawberry and the birthday cake varieties and, damn, they were both so good!…read more Perfectly crispy on the outside, soft on the inside, nicely filled with Nutella. That delightful crunchy fresh donut texture is to die for! But all the toppings are also great - both very clear and good flavors. Everything worked well together and no flavor overpowered any other. It was clean, spacious and comfortable inside. Great AC on a 100 degree day in March (this is our new normal??) The person helping us was friendly, informative and so welcoming, and took their time telling us the origins of the donuts, explaining the flavors and the options to us. Very sweet, very kind! We came in at 2 on a Tuesday and they had just finished making a fresh batch (they are made every 30 minutes), so we lucked out on that and got to try these at their peak! Really wonderful. This will definitely be a stop for us when we are out this way again. Might even be worth driving for as a special treat from time to time!

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    Dulce de Leche & Dubai Chocolate
    Dulce de Leche & Dubai Chocolate
    Birthday cake!
    Birthday cake!
    Chewy airy doughy

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    Chewy airy doughy
    Boba Indeed

    Boba Indeed

    3.8
    (520 reviews)
    1.1 mi
    $

    Boba Indeed has been the best spot to study and enjoy great affordable drinks. I have been coming…read moreto this spot for months now and have enjoyed diving into their selections of drinks. No matter what I order whether it's a frappe, matcha, milk tea, slushes, or even their unique and delicious creations the service is SO FAST. When it's not too busy I have ordered a Thai Milk Tea and before I decided where I wanted to sit my order was being called up. Whenever I see Mont or Bella working I know I'm going to have any question of mine answer so sweetly and my order prepared so quickly. Recently they've made great renovations to the establishment. The sitting area outside has these cute chairs and is well shaded and makes for a relaxing spot to study and talk to friends. Their music plays classic hits from the 2000s that gives such a nostalgic vibe to the entire place and I return weekly if I ever need a place to focus on my studies and online classes. I have tried every lemonade at Boba Indeed and it has been such a refreshing order during this hot L.A. Summer. My favorite creation is the Up All Night as it's their espresso frappe topped with whip cream, chocolate chips, and coffee jelly that really settles my coffee cravings. You have to try their Small Bites! The mozzarella sticks are my go to. They're made fresh to order and the cheese pull I get from the first bite is extremely satisfying and delicious with their ranch.

    Got these via delivery and was happy with the results…read more ribeye rice plate - 3.5/5 Good overall, meat was salty but overall decent for what it is. Popcorn chicken - 3.5/5 I had better but I also had worse, again good enough for a boba shop. Chicken meat quality isn't the best but the breading is good. Milk Tea - 4/5 Good tea flavor, no complaints. Thai Tea / Thai Coffee mix - 4.5/5 This was pretty decent! Rich flavor for the Thai tea / coffee combo mix.

    Photos
    Interior
    Interior
    Popcorn chicken and cheese stick
    Popcorn chicken and cheese stick
    Boba Indeed

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    Cravings Ice Cream

    Cravings Ice Cream

    4.4
    (477 reviews)
    2.3 mi
    $

    Update: They're no longer affiliated with Fivestars!…read more I've since gone two additional times to try their waffle bites. My last trip was kind of spontaneous because I suddenly got a Fivestars reward that day for these waffle bites. However, when I arrived, I was looking for the Fivestars tablet only to be met by a Clover tablet instead. It felt like I went through a time warp because the employee working behind the register didn't seem to have any idea what I was trying to say regarding Fivestars, though he did notice a little trifold card on the front counter mentioning Fivestars. I asked if he could get his manager so I could explain, and even show, him my Fivestars reward. The reward said "already accepted", which he almost thought meant I had redeemed it already, but if that were the case, then it would have said "already redeemed". Given that they've now done away with Fivestars, I'm not too surprised he may have gotten the words "accepted" confused with "redeemed", but luckily, he was happy enough to honor it for me. The employee who assisted me was very helpful, though he did ask me to repeat the topping and the drizzle that I wanted. I chose the Strawberry Cheesecake flavor ice cream with Fruity Pebbles toppings and a Strawberry drizzle on top. Since I had already tried the cookie flavors before, I figured I'd try the fruity flavors this time around. He said he needed about 5 minutes to prepare my waffle bites, which were presented a little different than last time. Last time, I got the Cookie Butter flavor with *Cookie* Crisp and Peanut *Butter* (see what I did there?), and it came in a small plastic takeout container. This one came in a large plastic cup, and I'm thinking the logistics may have changed a ton between my last two visits. I did appreciate how the employee asked if I wanted the waffles on top of or beneath the ice cream before making the waffle bites; I chose on top. He also asked if I'd like powdered sugar on top, to which I agreed. Unfortunately, neither of the waffle bites I got from my last two visits impressed me that much. As a matter of fact, the only thing that impressed me was the strawberry drizzle. Everything else fell kind of flat. While generous in size for the $8 price tag, the Cookie Butter and the Strawberry Cheesecake ice cream didn't really taste like these flavors at all! For whatever reason, the peanut butter didn't add much flavor, but the strawberry drizzle added a lot! How even?! In short, the waffle bites weren't that much of an upgrade from the ice cream scoop that I had on my first visit. I'm willing to say "too much good was no good" here. The waffles themselves were good, but they can only do so much when a flavored ice cream doesn't even taste like that flavor. It's worth noting that on my penultimate visit, when I got the Cookie Butter Waffle Bites, I saw two employees behind the front counter who were ready to take my order. I asked them to explain what the waffle bites were, but it took them a couple of tries to actually understand what I was asking. From what I gathered, the waffle bites were similar to the ice cream scoop I had on my first visit, but with the addition of a warm waffle to supplement the ice cream. However, the step-by-step process remains the same. I was initially told it would take 6 minutes to prepare the Cookie Butter Waffle Bites, but it actually took 15! It seemed like one was training the other or they were trying to gather the ingredients and/or the steps needed to create the waffle bites. After about 10 minutes, I was told by one of the employees they had to make a new batch of waffles because the first batch had burnt. The music was getting pretty loud, so it was hard to hear him after that, but I didn't want to hold up the kitchen prep process any longer. I just said "Alright, sure" so he could continue preparing my order. I do appreciate how he let me know of this so that I'd know the reason for the extended wait, but I wish they weren't so ill-prepared during my visit. So overall, still 3 stars overall. I appreciate the prior partnership with Fivestars, but these missed opportunities have led me to believe that Cravings is just not for me. I doubt I'll try anything else on their ice cream menu, and considering that there are only a few parking spots in their lot, it will take a lot to get me to try their hot chicken. And speaking of lack of parking, I also want to mention that on my second visit, I saw two open parking stalls right in front of Cravings, one on either side of a car. That car had its driver's side wide open so that I couldn't park there. I had to park on the passenger side of that car, which he left much less room for. Perhaps a microcosm of the clientele in this part of town? Everybody deserves a second chance, right? Unfortunately, not everybody can make the most of them, and this is just one example of such. Thanks for the sweet treats Cravings, but I'll get my next one somewhere else.

    If you are looking for a unique experience stop by Cravings Ice Cream! The menu is fun and I have…read morenot seen anything like their options before. The ice cream was a 5/5 for me, the toppings, and waffles combined well giving a crunch to the soft ice cream. Free parking is available but limited, and they have outdoor seating with a v for entertainment. I was joyed to see the international snacks available for purchase! I had to buy some oreos. Another perk was the eatery nextdoor!

    Photos
    Cravings Ice Cream
    Cravings Ice Cream
    Cravings Ice Cream

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    Crumbl - Downey - bakeries - Updated July 2026

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